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Ford Freestyle Transmission Failure



  • momfmomf Posts: 10
    soarneagle--good luck with getting Ford to admit that there is a problem. There was litigation pending over the throttle body issue, I think that's why they finally agreed to pay something, but still not admit a mistake. There have been over 200 complaints filed with the NTSB about the lurching, but still no admission from Ford. I hope you get satisfaction soon.
  • Yep, I got the same letter from Ford HQ too. Will try to contact local dealer today if they haven't closed for Christmas break yet. We shall see how it goes.
  • I also got a letter stating that my warranty will be extended because of this prob.
  • We had the same thing happen to us with our 2007 Freestyle. We had to replace the mechanitions sensor, which cost $1700. After that was replaced, the Ford dealership then told us the CVT was going to have to be completely replaced for another $6000.

    Right now we're trying to recoup our loss because we can't afford to replace the transmission. I hope you get things sorted out on your end.
  • isilinisilin Posts: 3
    OK, so I went to the dealership with this letter in hand before Christmas. We were going out of town anyways for a week, so I asked if I can just leave the car there and pick it up on Dec 31st. They said 'Sure'. And sure enough, when I got back there, they said "Oops, it was OK when we tested it, but just as you walked in it started acting weird and the check engine light turned on". Then they offered to change the spark plugs and gaskets and coils for some $1200. I said 'No thanks'. So after 10 days and $300 spent at the dealership, I got the car back exactly as it was but this time with the 'check engine' light on. My usual mechanic replaced the spark plugs and all for just $600 based on the check-engine codes.

    And as far as my previous expenses on replacing the transmission (I paid about $2700 in June 2012 to put a used transmission from a 2006 model) they said 'this recall only covers the "cleaning procedure" and not the total transmission replacement'.

    Either way, I think it was more of a reap-off than help.

    To summarize: I'm not going to buy a ford myself in the future, nor would I recommend it to anyone.
  • This is only my opinion however, to each is own on theres and may want to lok into it if they want, i beleave the failure of the transmission is not this or it might because of the failure of the wrong commands the computer is receiving because of the b ad throttle body... hey its a possibility and i am talking to ford Canada about it all and have launched a couple of complaints to ford and logged some trouble calls to them...also with the governning body here in Canada, Good luck all. its my opinion they have a real issue here and something needs to be done...cheers all.
  • So we have a 2007 Freestyle bought it used about 3 years ago. Was great for the first year then all of the sudden when setting the cruise control the car would start to slow down but the RPMS would continue to climb. This also happens while driving down the highway at speeds 70 mile an hour. We took it to the local Ford dealership who kept it for 3 days only to return it to us saying they could not find anything wrong with it or replicate the issue. They said the only thing they recommended was replace the transmission at a cost of $6000. Well we did not have that kind of money and they would not guarantee that it would fix the problem. Now 2 years later and the same transmission we get the recall letter set up an appointment. My wife takes it in one day they do the recall work send her home with the car and within the 5 mile ride home it happens twice. She calls them they say bring it back the next day she does they have it all day long they call and say the computer code shows that either the recall was not done or that it did not take. So they do it again go test drive it and the issue is still present. Then they take it back in check the codes and mysteriously the codes now say it is a transmission issue and that they can do nothing about the problem. But if we want they will replace the transmission... It is amazing that what the recall describes is exactly what the car does but they are trying to say it is transmission issue not covered by warranty... It seems Ford has a real issue but not willing to step up for their loyal consumers. It seems corporate Ford is telling dealerships to make consumers purchase new transmissions instead of admitting they have another recall issue...
  • The sad part about it is....its not a new transmission. Its a factory rebuild! 2 throttle bodies , "new" transmission, 4 brake jobs one of these was a factory recall! Finally got rid of it with 90000 miles on it. All of thiss happend with only 76,000 miles on the car. Good luck.
  • these are fantastic cars! i just dont understand why the CVT fails in the freestyle so often but not in the five hundred, as it is the same thing? why would someone not just put in the 6 speed auto and computer from the five hundred? better yet, why would Ford not have just made the freestyle FWD the 6 speed auto same as the five hundred? i plan on buying a freestyle soon and i think i will get myself a rear end totalled five hundred to swap the transmission and keep the engine for parts, being that they are the same thing.
  • pegkpegk Posts: 11
    Hi soarneagle,

    My Ford Freestyle (2005 AWD) has the same issues as you mention here. Over a year ago, I saw the notes about cleaning the throttle body and finally had that done by my mechanic in Sept 2012, before I received the “letter” from Ford in Dec that they would “clean” the throttle body or reimburse me if I already had it done. I put in for the reimbursement in Dec, but before I even received my check, I started having the sound problem exactly as you describe with the transmission. I did not even think they could be related, since I’m not a car expert. My mechanic is the one that said the sound is most likely the transmission, but he does not work on transmissions. So I took it to a transmission shop near my home and they too said it was the transmission, but they would have to charge me $450 just to give me an estimate of a repair cost. At that point, I figured with 116,000 miles on the vehicle, I’d be better off just starting to search for a new vehicle. But now that I’m hearing they are related, I’m wondering if you’ve been able to get any satisfaction from Ford. I’m sure they won’t give in very easily, but like you, I like the size and features of this vehicle and have not been able to find something comparable. I’m leery about buying a used Freestyle considering this tranny issue will probably come up again. Please let me know if you’ve received any more info on this.

    BTW – on another thread on this forum there is a link to join a class action lawsuit: ts_in_ford_and_mercury_vehicles.
    It is being handled in their Philadelphia office. Call the 888 number on their home page and they will give you the Philly number.
  • I am an unhappy owner of a 2005 Ford Freestyle with a junk cvt transmission. I purchased this car brand new expecting to get at least 10years 150,000 miles out of it. Every car that I have owned has given me this, I have them serviced regularly. This Freestyle was my 1st brand new car all other were used an none of them were Fords. My expectations came to a screeching halt at 6.5 years 111,000 miles when my CVT transmission failed. I now have a car which is only good for scrap unless I invest $6000 for a reworked transmission which I must purchase from Ford this adds salt to the wound. Do I have $6000 sitting around, no. Do I have a piece of junk sitting in my driveway, yes. Ford needs to step up and help its customers, what is the mark up on this reworked transmission??? It is clear that this is not just bad luck that my vehicle has this problem...just check the web it is all over and a growing problem now that many of these vehicles are approaching the 100,000 mi mark. With the absurd price of cars these days the loans have stretched out to 7years, the life of a car should out live the years of payments, no wonder so many americans are in such debt. The executives of these big corporations hide from the responsibility of standing behind their product while they stuff their pockets with big bonuses. So much for buying American, it is time for American business to support their customers and help to pay for the mistake made with this inferior products. I hope that everyone with this problem is persistent in pursuit of justice from Ford. I will be joining in on any action to get Ford to step up and help the many consumers who have been put in a financial set back due to this product. This will be my last Ford purchase...........
  • I have the same opinions, although my Freestyle Cvt hs not yet totally failed. I bought an extended warranty which covered $1500 in cvt repairs already. I have switched to Honda, and it seems my Honda will run forever. When I get into the Ford, I am waiting for the next failure.

    Once the Freestyle is finished, I will spend the extra to buy aHonda again. Ford, do you read these forums?
  • momfmomf Posts: 10
    You should have gotten a letter from Ford stating that they will do the cvt repair for free. I had the problem at 90K miles, three years ago. I paid out about $1200 for a new throttle body (after many angry calls to Detroit). Because I'd already had the repair done, Ford reimbursed me $1000. Nevertheless, I'll never buy a Ford again either.
  • I was just wondering ,when did you recieve a letter stating that Ford would repair the cvt problems for free? The only letter I recieved was regarding the throttle body clean that I should not have gone for. It wasn't til after the recall that within 1 month time my transmission is out and my truck will not go in gear...
  • momfmomf Posts: 10
    I apologize. It is just a throttle body service. Since I already had the throttle body replaced, I was reimbursed.
  • I have a 2007 Ford Freestyle that has a confirmed CVT problem. I took the car in because of a helicopter sound. I did have the throttle recall done as I had also experienced the lurching forward of the car. Based on the Ford service department, when the transmission was flushed it presented with metal particles in the fluid thus alarming Ford service not to open the transmission and repair BUT to REPLACE the transmission. The service guy was extremely upset to tell me this news but was more distressed when he had to tell me THIS TRANSMISSION WAS ON BACKORDER WITH NO DATE OF EXPECTED DELIVERY! He said that he had never seen this type of reply from Ford. This occured in early March 2013 with my car at approx 85K miles. I have yet to experience problems during driving, but have now changed my driving habits after reading many reports from consumers with the same problem. I am driving in the outside lanes as much as possible, not driving over 65 on hwy, not letting our newly liscensed driver drive the car on the highway and not driving it for longer than 30 minutes. I expect any day the transmission to stop like others I have read about. What have I done so far? I have called 1-800-392-FORD and voiced my concerns/complaints. Stressing the point that I have an unsafe car to drive and to be driven on public roads. I was given a case number for reference. When I called 3 weeks ago I was told that a regional manager from Ford would call the service department I go to and discussion a plan and that I would hear back from this regional service manager within 4 days. Three weeks later I have hear nothing. Today I called to check on the status, only to be told that my case # was closed. I was told that the service attendent at the dealership I go to told the regional manager that I did not want to go thru the expense of replacing the transmission. With this said, Ford closed my case. I never heard from anyone. I told the girl on the other end of the phone today that I wanted my case re-opened and a return phone call as promised from my initial call regarding the status of a replacement CVT transmission for my car. My first question I want answered from Ford is When will a CVT transmission for my Ford Freestyle 2007 be available? I was assured that my case would be re-opened and she noted I wanted to be contacted by phone. Then I called the service manager at the dealership I go to and he said, yes they called about 3 weeks ago, but he did not know what the outcome was. He said he would look into my question as well. Now... what I have read in another blog is that Ford hired a company to manufacture the CVT transmission for the Freestyle for 2005-07... then in 2008 when the Tarsus X came out they did not put in the CVT transmission. I have no idea where this will end up but we wont win unless everyone calls and complains... and not just once. It must be consistent flooding of this line. I plan to call every Monday. Each week I am sure my needs will change- but for right now I want to know when the transmission that belongs in my car will be available. It seems that Ford knows this is looming... but is not willing to take responsibility for it. Please call FORD!
  • stevedebistevedebi LAPosts: 4,098
    edited April 2013
    "... Now... what I have read in another blog is that Ford hired a company to manufacture the CVT transmission for the Freestyle for 2005-07... then in 2008 when the Tarsus X came out they did not put in the CVT transmission. "

    They used the same CVT on the Ford 500 model. From what I have heard they switched to the conventional 6 speed transmission in 2008 because it cost too much to manufacture the CVT, and they felt the 6 speed would get similar mileage. I don't think they had any problems with the transmission when they switched to the 6 speed; those problems showed up later.
  • carie1carie1 Posts: 2
    please show dealer and ford district rep this class action lawsuit. they should issue recall before bad press spreads like wildfire and stops all Future F.o.r.d. (Fix Or Repair Daily) CVT cars sales: uously-variable-transmissions-of-the-freestyle-and-mercury-montego/
  • davisrs41davisrs41 Posts: 13
    My CFT30 transmission started to fail with the Park/Neutral whine like a throw-out bearing going bad and reverse planetary sounding like a well worn stick shift reverse gear.
    Took it to a dealer in Flemington, NJ, even though 80 miles away because the dealer has a great reputation for having the technical expertise to actually repair this transmission with a 12 mo 12k mile warranty (as long as you don't drive it until the case is unusable), as well as replace it with a 3 yr/100K mile warranty.

    The service manager informed me that the transmission is on a 60 day backorder from Ford, however they had a team locate 3 Genuine Motorcraft CFT30 transmissions in the US, and should have one here within 4 days.

    OK that is a $6300 replacement that has taken 11 days to get moving and probably another week to complete.
    It sucks that any transmission should cost almost as much as I paid for the vehicle and I have to pay for it with SS money, but if I can get another 3 years out of it!......

    How do I sign up for that lawsuit again?
    Oh, and I have not called Ford corporate customer service, yet.

    If you persist, your service manager should be able to locate one of the few CFT30s that are lying around in some warehouse, like mine did, rather than waiting for one on 60 day backorder!!!
  • Alright.. time for decision.. Last night the transmission failed. I am continuously astonished on the number of people posting about this failure on the CVT transmission on these 2005-07 cars. Every week MANY new postings. Yes, I know that there is a transmission available for $7K... I did find a shop that will replace it for $5K. BUT just read another post that someone has already replaced the transmission after it was replaced. EVERYONE NEEDS TO CALL FORD IF THIS IS GOING TO MOVE ANYWHERE. I have printed out the Class Action Suit with comments and am heading up to the dealership to have a chat. First step is to see what Ford Dealership will give me for this car. I do not owe anything on this car and will wheel a deal on a standard transmission type Ford car if I feel I am getting a good deal. This is gonna take a lot of work on my part and I will not quit till I have gotten what I think is fair. Wish me luck. I'll keep you all posted on what happens with the dealer.
  • miseryfordmiseryford Posts: 1
    edited April 2013
    I share the same pain as many others with their Ford Freestlye transmissions. Today, I took my wife's 2005 Freestlye for an annual inspection and received a call from the ford service advisor. He stated that the car wouldn't pass the state inspection due to a cracked tranny support bracket, rear rotors need replaced and it going to need new brake pads. (Approx. $900.)
    That's not the worst of it...He stated the tranny is whining and it's going to need replaced in the near future. So I asked how much is the replacement? His answer was $6000. I could not believe what he told me so told him not to do any service work and that I would pick up the car after work. This tranny replacement is B.S. I am going to call a Ford rep in Dearborn, Mi. tomorrow to file a complaint and hope that they can help me with this matter. By the way, the Freestyle has only 86k miles. This recall was neglected by Ford...
  • steven6891steven6891 Posts: 1
    I can see that Ford has been having issues with the transmission on the 2007 Ford Freestyles by the looks of all of the posts and other research I have been doing on the internet. Well this morining my transmission blow out the bottom of my car and there is a hole in the casing. I am the original owner and it has just over 100,000 miles. I was given a price of $5,500.00 to repair my car. Is Ford doing anything about this issue becaue there seems to be a lot of them.
  • neomajicneomajic Posts: 1
    I have the same issue! At 60k I called my dealer to have the tranny serviced (as noted in my service manual) and I was told they changed that to 100k and to come back. Then I called to book a service at 100k and I was told that they've been advised not to open these and only to service if there are problems. Since the CVT was new and they are supposed to know what they are doing... I followed their advice. Since then I've learned about the cvt issues b/c mine started the noise in park and neutral. I took it to ford and told them there is a noise coming from my tranny. They gave it back to me with a bill for the inspection of $90 that confirmed 'a noise from transmission'. There option was $7000 for a Ford re-manufactured. When I said that was not affordable they suggested to drive it till it dies or go to a tranny shop that might be able to rebuild cheaper. I've since found that PARTS are not available.

    My big question is.... Is there a class action in Canada yet? anyone have a link. I simply bought into there wonderful technology speech and followed their advice on not servicing it. Now my wife and kids are driving around in this till we need to call a tow??? FORD, you should be ashamed!!!
  • ardiseardise Posts: 2
    We are having the same issue with our 2005 Ford Freestyle...and to make things a bit more complicated we shipped the car to Iceland (where we live) and nobody is able to fix it on this island! Have you had any response from Ford? I wanted to know if Ford has been taking any responsibilty on this before I contact our dealer in Massachussetts.
  • ardiseardise Posts: 2
    We are starting to have the same problem with our 2005 Freestyle transmission and wanted to know what kind of reaction you got from the dealer?
  • To my knowledge there has not been any recalls on the CVT for 2005-07 Ford Freestyle. I was able to get mine repaired at the cost of $5000. I have saved all receipts in hoping some day I'll see my money come back to me.
  • Brought mine to the shop last week for a whining noise and SURPRISE, I need a new transmission... $6200 new, $4500 used. Paid less that $10,000 for the car in 2009; no way I'm dropping that kind of cash on a repair. It's a shame considering it only has 114,000 miles on it.
  • Agreed, tough decision to sink 6K into a car for a repair. We made the decision to repair based on our need for a 3rd car. Putting 6K in for a new CVT was a tough bill to pay, but we figured we knew this car well and didn't want to scrap it for a meer $2K to then put add'l money down on another used car that we didn't know about. The new transmission has a 3 year warranty with unlimited miles from Ford. It all just really stinks... I hope Ford would come to their senses and stand behind the product.
  • jvellajvella Posts: 1
    I too have the same problems as thousands of others. tranny gone and they want alot of money. Is there a class action suit in canada. Help
  • slusher2slusher2 Posts: 2
    edited July 2013
    I thought that our 2006 Freestyle had avoided the throttle and tranny problems since we have 255,000km on it. I got the letter from Ford about cleaning the throttle body, went into the dealer (we don't get service at the dealer since 140,000k) and the dealer said that if we didn't have an "Obvious" problem they wouldn't do the service. They wouldn't tell us what the obvious problem was, and my description of the somewhat gentle surges when the car was driving, like it was on cruise control although not, was not "Obvious". I filed the letter in the glove box and kept driving. Six months later I got my first wrench light, while in the middle of nowhere, did the glide to the side of the road, and restarted and it was fine for about two weeks.

    Then it happened three times in two kilometres and ended up with the wrench and engine light, which wouldn't go off. In a strange coincidence, it happened in front of our mechanics place. They said the wiring into the throttle body was loose, also a switch was flipped open in the throttle body. They fixed the switched and taped up the wiring and it was good for two days, then again, wrench light. Three wrenches since.

    Because of the mileage of the car it is not worth having any sort of repairs. I'm going to see how much it is to do further work on the throttle body. The most annoying part is that I bought new tires for this year, which at this point are probably worth more than the entire car.

    The biggest issue though is the safety one. When the car goes into wrench mode, it is a floating whale of an accident waiting to happen and you never know when. Driving on side streets, driving in the slow lane in case I have to pull over, and there is no way that I can let my teen drive this car now.
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