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Hyundai Maintenance Policy and Service Experiences



  • This is my first experience with Hyundai. I bought a Sonata Limited V6 with nav a month ago. I have experinced some initial issues which I have detialed in another post. It's not so much that issues that bothers me. its the service experience that has concerned me.

    I wanted to involve my salesperson, since it involved initial quality issues. It took 6 voicemails over the course of a week just to schedule an appointment. It seems that once I made the purchase, their involvement was over. Now that I have made the appointment, I have had to reschedule, since a loaner car would not be available.

    I am hoping that this is not indicative of Hyundai service in general.

    Does anyone else have any noteworthy experiences with their dealer? Either good or bad.
  • retsabretsab Posts: 10
    I purchased a new GLS 4cyl and had difficulties the first two days with shift lock release on the transmission. The car ended up at the dealership for 32 days, difficul diagnosis and time required in obtaining parts from S. Korea. Just received word that through BBB Lemon Law procedure that I would be supplied a replacement vehicle, which is to arrive in a few days, almost 4 months since I took ownership. Throughout the month of diagnosis and repair and a few return trips for other issue, I could not have been happier with the treatment I received at the Shults Hyundai dealership in Jamestown,NY. They initially had difficulty with the problem as I described it, until they recreated the situation, overnight time period, and experienced the same problem. The service writers, service manager, and mechanics seemed to take an interest in my problem and seemed to go the "extra mile" to make the best of a poor situation by obtaining loaner vehicles ( 4 over the month long situation) quickly, giving me updates and detailed explanations of the steps and difficulties they were having. The only problem, the first day they came to my home with a replacement vehicle and took my car, then returned it six hours later "all fixed". For this "repair" there was no work order writen, which came up at the Lemon Law procedure, it did not impact the result as the determining factor was the excess of 30 days out of service. A Word to the wise, Document everything in the beginning!
  • psu621psu621 Posts: 1
    Newbie here. Appreciate any advice.Should the spark plugs on a 2006 Sonata V6 39,000miles,be covered under the factory warranty?I know they are a "wear item" but are fouled due to a coil pack problem.I was getting a CEL light every so often for the last few months. After repeated trips to the dealership they finally diagnose the problem P0300 code as a random misfire and replaced the coil pack.My position is the plugs are fouled due to this problem and should also be replaced under warranty. Thanks for any help.
  • backybacky Twin CitiesPosts: 18,906
    Since the plugs were likely fouled by a problem covered under warranty, I think it's reasonable that the plugs be covered also. What did your dealer say about it? If they say "no", you can take it up the chain to the Hyundai factory rep (dealer can get you in touch with them) or call Hyundai Customer Service about it.
    Spark plugs should be covered also. It's not really a wear item anyway since they are supposed to be guaranteed to last up to 100k miles. In any case, when you replace the coil pack the rule of thumb is to replace the spark plugs also due to coil pack causing misfire. Report them if they don't replace them.
  • backybacky Twin CitiesPosts: 18,906
    Spark plugs ARE a wear item and are not "guaranteed" to last 100k miles. They are certainly not under warranty for 100k miles.
  • newowner10newowner10 Posts: 227
    Once the plug fires it will clean it self and be as good as it was before the misfire occurred
  • jamesw1971jamesw1971 Posts: 2
    I'm on active duty in the military, I bought my 2003 Hyundai Sonota at Earnhardt Dodge/Hyundai dealership in Phoenix, AZ and my stepson crashed it into a wall in 2004. The entire front end of the vehicle was smashed in clear back to the windshield.
    We were told by our Statefarm rep that the car was $50 short of being totaled and that they would pay for it to be repaired as long as we had it fixed at the body shop located either next to or on the dealerships lot (can't remember if it was part of the dealership or not but it was on the same lot)
    It took 3 months to repair, this after we were told it would only take 1 month.
    2 months after we got the car back the molding that holds the windshield in place came apart on the expressway and we had to have it fixed.
    1 year after the initial repair the car wouldn't start. It could not be jumped and had no charge to the ignition system.
    We were told that the aftermarket anti-theft system the dealership had installed was locking out the ignition system and that the dealership disabled the anti-theft system to fix it.
    I was transferred to a new base in Texas and approximately 1 year later the car wouldn't start again. We had the car towed to Star Dodge/Hyundai in Abilene, Texas.
    We were told there was a crankshaft position sensor circuit bad and that it wasn't covered under the original insurance claim from the crash and we had to pay approximately $500 to have it repaired. The car did this a couple times while stationed in Texas, once we were told it was a battery problem (not covered under insurance).
    A couple years went by, we were transferred again and ended up in Illinois where the car refused to start again. I attempted to get it towed but no longer had insurance with Statefarm and they refused to tow it as did Hyundai as it was past the 5 year warranty towing insurance they had initially provided.
    I waited 24 hours and the car started up on its own and I let it go, thinking it was a fluke, and the car was fine for 1 year without ignition problems.
    1 month ago the car wouldn't start again, I waited a few hours and it started up just fine, but this time repeated the process over the course of several days and I was able to drive it to Brown and Brown Hyundai dealership in Bourbonnais, Illinois. Similar to all the other cases it would be running fine, I would stop for gas or to go into the store and it would not crank when I tried to start it again. Each time I'd wait a couple hours and it would start just fine.
    The check engine light would come on and the same code keeps coming out P0335 for a crankshaft position sensor A circuit. The same sensor which was replaced for $500 when I was in Texas in 2007. The same sensor I was told would fix the problem of the car just deciding to not start after changing the battery and disabling the antitheft system didn't fix the original problem.
    The only other major problem I have had with the car is the radio will be turned off, I will hit a bump and it will turn on on its own. Or I will be listening to the radio, hit a bump and it will swap to the CD on its own. I noticed in other complaints that there have been a lot of issues with Sonata radios doing this, at first I thought it was connected to the crash but I think I might just have one of them defectively designed radios.
    There is a recall for the door handles which have the metal covering coming apart and cutting my hands and the wheel well covers which have come apart and have rubbed on my tires. I was driving to work one day and the covers just came apart and were rubbing really hard on the tires, I had to cut the covers away on one side because they were so defective and destroying the tire. Both the door handles and wheel well covers are supposed to be covered under different recalls but I haven't heard anything from the dealership on them fixing them.
    The current dealership representatives name is Mr. Miles, he refuses to speak with me. He told me he thought I was blaming him for all the past problems with the car and I attempted to explain that I blamed Hyundai and my Insurance Company and it didn't have anything to do with him. This guy told me I needed to treat him with more respect and he hung up on me. I neither cursed or yelled at him and yet he won't talk to me on the phone and my car is sitting in his shop with no work being done to it. All I wanted was for the dealership to look further than just the sensor in trying to troubleshoot this problem, maybe do some wire tests or something but they refused saying their technician didn't want to get that far into it.
    Statefarm refuses to pay for the repairs even though I have attempted to argue the point that there is some serious wiring issues at play here, more than likely directly connected to the crash 6 years ago since the car has had a consistent track record of refusing to start for no reason, then starting up after only a few hours with no maintenance actually having been performed to the car.
    The current fixes for the car not starting have been
    1. Disabled antitheft system
    2. Replaced battery
    3. Replaced crankshaft position sensor
    4. Or no repair, the car just decides to work after sitting for a couple hours???

    Now Brown and Brown Hyundai wants me to pay $600 to $700 to replace the same crankshaft sensor which was replaced when I was told would fix the ignition problem 3 years ago.
    Am I expected to pay Hyundai $600 plus dollars every year to two years replacing this same sensor because they refuse to diagnose the most probable wiring problem in the engine compartment? They have not troubleshot the wiring because they have said the computer gave a code for the sensor and that is all they are going to replace. I asked if they had access to maintenance records from the repair done in Texas and was told that Hyundai does not have a central database, save for warranty work and these repairs were not covered under warranty. They did nothing to attempt to verify the repair I had had done previously on the same sensor. This is how I'm treated being on active duty in the military and have to deal with mulitple dealerships in several states with a problematic car.
    I was an aircraft mechanic for the first 15 years I was in the military and I am confident there is a wiring problem associated with this issue that is not being addressed. Statefarm should have demanded it was repaired from the getgo and Hyundai should be honoring the repair work they did in Texas instead of telling me I have to pay $600 more dollars to replace the same sensor AGAIN.
    I won't even comment on the treatment I have received from the service department at Brown and Brown Hyundai. Respect is something that is earned and the way they have treated me and my family is not deserving.
  • rick7739rick7739 Posts: 1
    Somewhat similar warranty question. I am on a lengthy work assignment in a state
    other than where I purchased my Sonata ( new ). I have 22,000 miles on the vehicle, so I took it to a Hyundai Dealer since the maintenance manual calls for an oil change, inspection and tire rotation. The dealer called advising me to get a power steering flush and a fuel system flush as well as a front end alignment. I understand the many factors that could dictate the need for a front end alignment,
    but a power steering and fuel system flush at 22,000 miles ? I said no, thinking that service would be more appropriaye at the 30,000 interval. Now I'm second guessing.
    Those are just preventive maintenance services that the dealer is selling you. I work at a dealer and we usually don't recommend those until the vehicle's 30k mile service interval. You can wait until then, it's something that won't void your warranty if you don't have performed.
  • Took my Azera in for 30K service to Browns Hyundai Manassas. Figured they would be doing the services recommended in the owners manual like Transmission Fluid change. 7K miles later I had it in at another dealer who asks me if I had the 30K
    service cause my transmission fluid is brown instead of red. Call Browns, they
    say "Oh, that's not part of our 30K service" even though the manual calls for
    fluid replacement at 30K. So basically all I got for my $411 was an oil change,
    the brake dust blown away, a pcv valve and a can of STP thrown into the gas tank. I suppose if my transmission had crapped out they would have blamed me
    for not maintaining my transmission. You have to watch these crooks.
  • delthekingdeltheking Posts: 1,152
    That is a rip off and those guys are crooks. The dealer 30k ,60k services are mostly useless junk -b`cos all they have is a list of inspections and very few actual services. And all those will any way be inspected at any regular oil change. If I wanted the 30/60k services done-- I would get each service done ala carte-like Tranny flush,brake flush,coolant flush etc.. So get all these 4 flushes to be done and ask for a discount as you are getting all of them done at one time.Hope this helps.
  • I do not ask for the mileage service-I go for a oil /filter change. They do an inspection and let me know what is needed-It is alot cheaper that way.
  • lolakittylolakitty Posts: 4
  • backybacky Twin CitiesPosts: 18,906
    You can have your Hyundai serviced anyplace you choose. You can even do the maintenance yourself, if you have the time and skill and desire. Just be sure that all parts used are up to the factory specs, and keep all receipts and a log of all maintenance, just in case you ever need to make a warranty claim and Hyundai asks to see evidence that you followed the maintenance schedule.
    You should follow the maintenance guide provided in owners manual. If you think their trying to get over on you, than ask why that particular service is not stated in maintenance guide and why they're recommending it.
  • lolakittylolakitty Posts: 4
    Thanks for sharing Backy. I got a laundry list of useless and to me "inspect only" items for the 15,000K visit. Do you know what a BG Deposit Control Serv kit is? that's what i got charged for yesterday. Its on every scheduled dealer visit coming up.... So if I get oil changed at "Quicky lube" how can I be sure they use the oil thats in the manual? Should I ask them to document it on my receipt? . If I return to dealer for next oil change and just want that - will they report i did not have any sched maint done? This is alien to me as all cars I had I never went through this BS. Thanks Again !
  • lolakittylolakitty Posts: 4
    Hi Lashawn

    I am going to do just as you suggested......and hope I don't labeled a
    real #@)*$&;!
  • Kirstie_HKirstie_H Posts: 11,025
    Would you really want to do business with a service center that gets irritated by you (politely) asking them to explain why they feel you need a particular service? I mean, you wouldn't let a doctor just tell you he recommended minor surgery without telling you why. You wouldn't pay someone to replace the roof on your house before it needed replacing just because they said you should. No shame in questioning your mechanic!


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  • backybacky Twin CitiesPosts: 18,906
    Do you know what a BG Deposit Control Serv kit is?

    No. When you take a car in for scheduled service, bring the service schedule from the owner's manual with you, show it to the service writer, and say "These are the services I want done. Don't do anything else unless you clear it with me first." But be sure you have at least the manufacturer's specified maintenance done while the warranty is in force... if you want to avoid problems with warranty claims later, should you have one. That's true for all cars, not just Hyundais.

    So if I get oil changed at "Quicky lube" how can I be sure they use the oil thats in the manual? Should I ask them to document it on my receipt?

    Yes you should. And show them the oil spec from the owner's manual and have them confirm they'll use that spec or better. Also be careful on oil filters--they are not created equal. If I didn't get free oil changes on my 2 Hyundais from the dealer, I'd buy Hyundai oil filters (and the oil plug washers) for them and bring them along for the oil change. Most places will give you a discount if you bring your own filter.

    You've never been through this, but I'll bet you never had a car with a 10-year warranty before, eh? ;)
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