2020 RAV4 Check Engine light

bob757fl

Driving home from the dealership, in the first hour of ownership, 30 miles on the odometer, the Check Engine light came on and stayed on. I returned the next day (Sunday) and they outfitted me with a rental until the service center could diagnose the problem. It was an O2 sensor as suspected by all of us. That was over 3 weeks ago and it still is not fixed. There are no O2 sensors available nationwide for the new RAV4. This has me quite concerned that something as simple as on O2 sensor going out on a popular vehicle like this can cause what is probably going to be a month without the car. First experience with the Toyota brand and completely not impressed. Any one else have a similar issue?

kyfdx

Ask them to take one out of a car on the lot?

thecardoc3

kyfdx said:

Ask them to take one out of a car on the lot?

The question never asked is "who pays for that"? Naturally the first side of this is take care if the customer and techs genuinely do everything they can to meet that obligation and they often just might do this, remove it from a car in stock and install it on the car that needs it. Then everyone else just forgets about it and goes on, except for the technician. In order to get paid by Toyota, the dealer has to get the part in, the car has to return and be installed. Then the take off part needs to be reinstalled in the donor car that it came from which likely needed the defective part temporarily installed in order to be mobile while waiting for the replacement part. That works out to replacing that part four times for the technician. Every other option such as using the loaner car has the dealer paying for the cost of the delay and Toyota might even reimburse that to a degree. The tech would only be paid one time to replace the sensor and that insanity is part of why it keeps getting harder to find techs.

bob757fl

Thank you for your input. I did ask about swapping out the part from another new car on the lot. Everything is tracked with serial numbers and computer entries of maintenance. They said they couldn't do it. FL Lemon law says to officially notify via USPS the manufacturer and the FL Attorney General after 15 days loss of use. Yesterday was 23 days so I went ahead with the paperwork. Maybe someone will be more motivated to do something. This is feeling like a slow walk to arbitration.

bob757fl

Fixed. 25 days out of service for first 26 days of ownership. It IS a nice car though. Keeping fingers crossed it is reliable going forward.

kyfdx

bob757fl said:

Fixed. 25 days out of service for first 26 days of ownership. It IS a nice car though. Keeping fingers crossed it is reliable going forward.

Where did the part come from?