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Chevy Tahoe



  • lobsenzalobsenza Posts: 619
    Only work on their specific brand unless you break down or there is not a dealer for that brand within so many miles. This does not apply to extended warranties. In addition, Oldsmobile may be an exception to this as well.
  • jgmilbergjgmilberg Posts: 872
    It sounds like a ball joint or tie rod going bad and popping in and out. Take it in to a suspension specialist, they can go through everything with a fine tooth comb. Your mechanic's idea of driving it until it happens all the time is absolutely CRAZY!!!!! If that happens and you loose control of the truck you or someone else can get seriously injured or killed in a wreck. Even if you don't get hurt or get into a wreck if it turns out to be a ball joint or tie rod when it goes out for good the chance of body damage is fairly high, so I would look for a shop that does nothing but suspension work, and fast.
  • obyoneobyone Posts: 8,054
    Cross Line - Warranty Information

    File In Section: 00 - General Information

    Bulletin No.: 00-00-89-021

    Date: August, 2000


    Cross-line Warranty

    2001 and Prior Passenger Cars and Trucks

    Attention: All U.S. General Motors Dealers

    Cross-line warranty capability was recently announced to wholesale personnel and GM dealers via a DCS administrative message and a hard copy letter was sent to GM dealers only. The following bulletin provides additional information for dealers wishing to perform cross-line warranty repairs. We have also provided a section for Frequently Asked Questions that will address additional inquiries we have received since the release of the DCS message.

    One of the benefits of cross-line warranty is the ability to perform repairs for customers in an emergency situation. Since emergency situations can be subjective from a customer's perspective, the dealer will need to determine if the situation merits urgent attention. While additional tools or training are not required, dealers should exercise good judgment regarding their ability to perform the repair. The overall intent is to provide an opportunity for customer satisfaction in a potentially negative ownership experience. If the dealer has questions regarding a specific situation, they should be reviewed with the Area Service Manager (AVM).

    The second instance in which cross-line warranty can be performed is for used vehicles. Any used GM vehicle resold by a GM dealer may obtain warranty service from the selling GM dealer regardless of the dealer's new vehicle franchise. This will be helpful to dealers who have sold a used vehicle to a customer that is different from their franchise and will not have to turn the customer away for any remaining warranty work.

    Cross-line warranty is not to be a replacement for the GM Certified Used Vehicle process. This process still remains intact and is administered by the GM Certified Used Vehicle Department.

    Lastly, cross-line warranty capability is now available for designated commercial light duty trucks. Designated commercial dealers are defined as those dealers that meet the standards of the Light Duty Commercial Program and have signed the Dealer Participation Agreement. The matrix should help in identifying which light duty commercial vehicles qualify for cross-line repairs by designated commercial dealers.

    Frequently Asked Questions

    When can I start to perform cross-line warranty repairs and which model year vehicles can I service?

    You can now submit cross-line warranty claims for any model year vehicle with warranty remaining, provided that the repair fails within one of the three established and previously stated guidelines.

    Can I promote my cross-line warranty capability?

    No. After receiving input from both the National Dealer Council and GM, GM agreed that in order to protect brand identity and dealers' equity in their franchise, dealers will not be permitted to advertise cross-line warranty service by any means including direct mail or other dealer mailings. Any violation of this could result in on-site consultation, audit, dealer charge back or termination of cross-line capability.

    Can I perform a recall repair if one is outstanding on a used vehicle or one that has come into my shop as a result of an emergency situation? Yes. The campaign should be completed if the customer is at the dealer under one of the three established and previously stated guidelines. However, dealers should always check General Motors Vehicle Inquiry Service (GMVIS) to see if there is an outstanding campaign prior to the vehicle being sold. Dealers also need to make sure that they have the right tools and training to perform any recall. How do I submit a warranty claim on a cross-line warranty repair?

    No changes are necessary to the warranty claim payment submission process in accommodating cross-line warranty repairs. Submission of cross-line warranty repair claims within the warranty period are to be done following established business processes and practices. Wholesale authorization must be obtained for any claim outside the warranty period on a non-franchised vehicle.

    Will cross-line customers be excluded from receiving CSI surveys?

    No. Cross-line warranty repairs are projected to be minute and are not considered to be the core repair business of the dealership. In addition, exclusion would be difficult and would interfere with the statistically valid selection process CSI has in place.

    Why are Saturn and Saab excluded from participating in cross-line warranty? Saturn and Saab each have unique warranty claim payment and parts distribution systems. This would make it particularly difficult for non-Saturn and Saab dealers to procure parts or obtain reimbursement for the repair.

    Does cross-line warranty capability alter the Roadside Assistance policies?

    No. Roadside Assistance parameters require the vehicle be directed first to the selling dealer when practical, then to the closest franchised dealer, and last, to the nearest GM dealer.
  • ianshawianshaw Posts: 119
    I assume we are only talking about warranty repairs here? Or, are GMC dealers not supposed to even do oil changes on Chevrolets? In any event, I had two non-Chevrolet, GM dealers offer to do a warranty-covered oil consumption test on my Tahoe about two months ago. What's up with that?
  • Anybody have any odd experiences with autoride?
  • ianshawianshaw Posts: 119
    I test drove a used Suburban with about 20k miles on it. It had autoride and was equipped with aftermarket tires and wheels that were not the same size as the factory tires and wheels. The truck's ride was very sloppy. I think it was because the autoride suspension had been thrown off by the aftermarket equipment. Interestingly, the message center was displaying a suspension service light. Needless to say, I didn't purchase the Suburban and I never found out exactly what was going on.
  • lobsenzalobsenza Posts: 619
    I had the suspension service light come on on my Autoride vehicle after warranty service. It turned out that they knocked a wire off during the service. Yes, ride quality was effected.
  • chief29chief29 Posts: 14
    I knew that I should have bought the replacement heated mirror face for $39 and installed it my self. The dealer will need my Yukon for a few more days to complete the repair. Told me today that they will order a whole new mirror assembly because the sensor was bad too. This was never a auto-dimming mirror, just a heated one that would not get warm. Was also told that the new mirror will have to go to the body shop to get painted to match the truck.
    I guess that since GM reimburses the dealer for warranty repairs, the dealer wants to turn this into a bigger job. I may end up with an upgraded outside auto-dimming mirror if the service department is this confused about the simple job.
    I still love my truck and I like the dealership too, very friendly, just a confused service department.
  • A chevy Tahoe Z71. What prices (everything included + rebate) are people getting for this SUV? Are their also very many repair issues with this vehicle? I am thinking that i could make a better deal with purchasing this vehicle than with Acura on the MDX.
  • ianshawianshaw Posts: 119
    I have been able to get invoice price on all Tahoe models in the rocky mountain region ( together with all the other incentives). This includes 03 models and was not dependent upon having a trade-in. The dealerships aren't always real excited about the transaction, but, in the end, they were willing to do it in order to make a sale. However, ironically, I just paid $200 over invoice for an 02 LT Tahoe - but I only agreed to that after the dealership gave me an outrageous trade-in on my old LS Tahoe. Good luck!
  • When you state Invoice purchase price, are you saying that this is the "out the door" price, or is this the invoice plus taxes and tags added later.
  • bioman3bioman3 Posts: 37
    My mechanic thoroughly checked out the steering- ball joints, tie rods, control arms, idler arm, etc. all is tight and in good shape. Thanks for the response. The problem is still there.
  • ianshawianshaw Posts: 119
    The invoice price I was speaking of includes only the vehicle. Taxes and registration are extra. Actually, I also paid a $149.50 documentation fee on top of the invoice price.

    Does anyone know if GM will allow you to wrap the tax and registration fees into the 0% financing?
  • frankf3frankf3 Posts: 96
    I have an '02 Tahoe. I think the truck is great and have about 6000 miles on it. I have one item with it I can't find how to deal with. A lot of times I have to drive my family around for errands. While they are busy I usually wait in the truck reading a book or a newspaper. After about 20 minutes or so, the map lights in the overhead console go off, whether or not I have the key in the accessory position or not. I usually have to turn the key to the run position, then put it back to accessory to listen to the radio, before I can turn these lights back on. Is there a way around this ? My wife tried using the dome override button, she hit it 5 or 6 times and then the courtesy lights that should go on when you open the door wouldn't go on anymore. I was looking for a blown fuse when this happened. She told me about hitting the overide button, so I pushed it once or twice and the interior lights started working again.
  • I have a 97 Yukon I purchased new that now has 75K and is like or better than new. Oil done (jiffy lube) every 3000 with mobil 1. So a few weeks ago I start it up and tick,tick,tick but it goes away quickly as the motor warms up. By the time I get a new exhaust gasket (thats kinda what it sounded like) the tick went away. The other day on start up - tick,tick,tick, but louder and I knew this was not a gasket to the dealer it goes. He tells me:
    1. the seals in the lifters are bad letting the oil drain out of the top of the motor starving the lifters on startup.
    2. the filter (Jiffy Lube) does not have a checkvalve letting the oil drain down starving the lifters on startup causing the bad seals - but won't give this to me in writing changing his story to the seals just wearing out.
    3. Puts a big disclaimer on the bottom of the repair "strongly discurges use of non delco oil filter and synthetic oil. His only explanitation for the oil comment is the engine is not designed for it but verbly agrees that it won't hurt the engine.
    4. $1500 bill to replace all the lifters. I nearly flipped out.
    I have done every thing correctly sence day one and at only 75K. has anybody had this happen to them?
  • jgmilbergjgmilberg Posts: 872
    If it all checked good the only thing I can come up with now is a sticking caliper or cracked brake pad. That is all stuff that any decent shop can handle. That would be my next place to look. While you are looking you might as well replace the caliper hardware(o-rings and sleeves). The kit runs around $10 and can solve many of these goofy pop up problems. Next time it happens hit the brakes and see if goes away. If it does it is probably something in the brakes/rotors and when the brakes reset it back to a true running state. If you have 2 wheel drive have the bearings checked and re-packed too.
  • jgmilbergjgmilberg Posts: 872
    GM changed the filter to include a check valve and that gets rid of most of the noise. If memory serves it is the same filter for the Buick Grand National. K&N makes a filter with check valve for your truck too. If you take your own filter to the oil change shop they should deduct the price of the filter from your bill, mine does, I hate those cheapo filters they put on. Another thing to consider is that the weather is getting cold, and even synth. oil gets a little thicker so it takes a little longer to get to the top of the motor. Try 0w 30, that is what my friend ran in his '94 every winter to help with the ticking. I can't believe the lifers would be bad, and if you replace the lifters you need to replace the camshaft too, they are a matched set, and the new lifters will eat the cam or vice versa.
  • the Chevy Z71 and i have to tell you that I was not impressed with it. Looks nice, but the suspension had me bouncing around just a little too much. Also, I did not like the wide center console and armrest with the dip. Also the slaesman who I tested the vehicle with was a complete moron.

    I did however look at the GMC Denali and Yukon. I test drove the Denali and I thought that the truck was too heavy. I may look at the Yukon SLT at a later date. Has anyone gotten a good deal with purchasing the Yukon SLT.
  • davids1davids1 Posts: 411
    Over the last month I have noticed an exhaust leak on my 99 Tahoe LT. Whenever I start the vehicle I get a whiff of exhaust fumes in the cab of the truck. After I drive a few feet the smell dissipates. I have also noted some additional engine noise at lower RPM's. The additional engine noise happened about the same time I got the exhause smell. I assume that I have a small exhaust leak. I also remember test driving another Tahoe prior to purchasing this one and noticed that the engine noise was very loud. The noise on the vehicle that I did not buy is very similar to the noise that has developed on mine.

    Is anyone aware of a characteristic problem with the exhaust system on this vehicle that can lead me to quickly diagnosing this problem. I am thinking that it may be the seal between the exhaust manifold and the exhaust pipe, but that is just a guess. Anyone else had this problem and been able to solve it?

  • sebring95sebring95 Posts: 3,238
    The Z71 has more of a truck suspension and will not be as comfortable over the bumps. The other suspensions (std and auto ride) are more road oriented. Nothing in this class rides/drives terrific IMHO, but if you need a full-size ute you can't be too picky.

    I also did not like the console or bucket seats and liked the bench seats on the LS model instead. You can't get them with leather but I can take or leave leather, makes no diff to me. The extra passenger seat and fold-down armrest was much more desirable to me.

    A moron salesman, now there's something new.
  • ianshawianshaw Posts: 119
    In my experience, I could never get nearly as good a deal on a GMC Yukon as I could on the Chevy Tahoe. I would prefer to have the GMC because I like the way they look a little better. But, in my area, the GMCs seem to sell much faster than do the Chevy's and, so, the GMC dealers are not nearly as eager to work with you on the price. That is particularly true for SLTs. Around here, most people who are buying Yukons want them fully loaded - so you can get a better deal on a stripped down one than you can on a fully loaded one - but neither are as good of a deal as a Chevy. Also, the Denali model sells for close to full MSRP in this area. They are in high demand and low supply!!
  • confuuuuuusssssseeeeddd. I don't know what to get now. I did go to a GMC dealer and he seemed very reluctant about making a deal. He also had only 2 Yukon SLTs on the lot. I may look elsewhere.
  • califjohncalifjohn Posts: 101
    When are you going to put a fold down flat third row seat in an upcoming Tahoe? If Ford and Dodge can figure out how to do this then certainly the General can make it happen! I would love to get a new Tahoe to replace my '98 (which has given wonderful service) but new grandchildren make it important to have more than 5 seats now. Unless there is "light at the end of the tunnel" (to quote another General) I may wind up with a (Ugh)Ford Expedition! Their power fold down 3rd seat is sure slick! Or even a new Dodge Durango (the new ones are supposed to be almost full size) with their fold flat 3rd row (and a great hemi to boot).
  • jgmilbergjgmilberg Posts: 872
    It is probably the donut gasket where the y-pipe meets the manifold one or both sides, and or the one near the cat converter.
  • davids1davids1 Posts: 411
    Thought about getting there with some soapy water to see if I could locate the exhaust leak. Anybody have any better recommendations?
  • This feature is built into the BCM and as far as I know it cannot be changed. The way you described the fix is the only way to do it. Unless someone else knows of a way around this I think your stuck with it.
  • Just bought a '03 Yukon SLT 2WD with StabiliTrak, side curtain airbags, DVD player, tow package, polished aluminum wheels, third row seat. Paid $300 over dealer invoice before the $2,000 GM rebate ($500 cash back plus $1,500 rebate), that makes it $1,700 under invoice. Have not had it long enough to give any feedback but obviously I liked it enough initially to buy it.
  • lobsenzalobsenza Posts: 619
    I don't think GM will make a fold flat seat until they are willing to give up the live rear axle for independent rear suspension. That is how Ford did it.
  • fortopfortop Posts: 239
    have more than one product line (like Pontiac, Cadillac, etc.) and sell fewer GMCs than the car lines. So, they are less inclined to discount their GMCs. I prefer the looks of the GMC also, but the Tahoe remains the better value compared to the Yukon (even though GM deleted a lot of standard equipment in 2003 and raised the price on both vehicles.) If you go with a loaded Yukon or Tahoe the price difference between the two is less. If you are in or near a large market, you should still be able to get at or near invoice on either Tahoe or Yukon, IMHO, depending on how much shopping you want to do. Having had a loaded 2002 Yukon SLT and a basic 2002 Tahoe LS - I actually prefer the basic Tahoe, so you might want to reconsider driving both flavors before you shell out another $4 -$7K for something you might not really need. Just my $.02.
  • I also have a 2001 Tahoe, which I really love, with about 31K miles. The 4WD light has been coming on and off after it is driven for a while. It is hard to shift into 4WD when the light is on. I've yet to see an answer to this problem ????
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