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Chevy Equinox Stereo, iPod, CD, Bluetooth, Sat, AUX, USB, DVD



  • laharblaharb Posts: 1
    My mom (82 yrs old), has been having a problem with a crackling noise coming from the rear passenger speaker. The dealer replaced the wiring harness to the amplifier. The car was fine for about 2 weeks, then the noise started again. Even if the stereo is shut off, the speaker still emits a loud crackling noise. I cannot find other owners with this same problem.
  • cameronbycameronby Posts: 1
    I am having this same issue in my brand new 2013 Equiox LTZ. It often does not recognize my iPod and often I have to unplug, restart iPod, and plug back in, or as you mentioned, it freezes and starts on "all songs" and not what playlist it left of at. The song that comes first alphabetically has begun to drive me mad?! I called my dealership but they are 2 hours away and told me to stop by another dealership. I have yet to make time. It is soooo annoying!
  • mdp123mdp123 Posts: 4
    I posted about this back in January and wanted to give an update. To rehash quickly. We purchased brand new 2011 equinox ltz with full nav/entertainment/HDD package. We have the nav/dvd/Hard drive package with the full screen in the front. We are the original owner. The system will let you use the 6 favorite buttons in the HDD mode to assign favorite artist, favorite albums, and favorite playlist to each of those 6 keys, from the songs stored on the disk drive. Ever since the beginning when we use the save favorites they will randomly disappear and reset to nothing saved. There is no consistent amount of time for this too occur, it has kept the saved setting for up to 10 days and has lost them in as short as 1 day. Since the beginning we have had in the dealership 5 times now over this issues. Chev has replaced the entire radio package (it is a unit so the hard disk drive, the radio, screen, nav system, etc) three times now. The last time they did change do a slightly different model. Nothing has helped. I have it sitting in the shop again right now for some other reason and have them looking at it again. They have been in touch with GM HQ and nobody can answer what is going on. GM has given up and at this point doesnt seem to even believe me because the dealership can never "make" it happen. The last time they suggested I document when it happens. I have been doing this. It is mywifes car so I check it periodically when I drive it.

    Each instance documented is a case where I check and see that it is blank and i will assign some more saved favorites again. I have 36 instances of finding it blank since 01/01/13. Short of leaving it with the dealership for possibly 2 weeks just so they can see it go blank there isn't anything else that can be done. They dont see any error codes. They have as of late (both the dealership and GM HQ) now trying to blame me for introducing a virus ???. Good grief it is not a Windows or apple system (i happen to work in the tech industry) so the idea that it is a virus designed to work on a a bizarre niche OS that is powering the GM (non windows) media system and that I would happen to have discovered it on my windows platforms when ripping CD's is rather bizarre odds...but not impossible.

    Since according to them I am the only person in the entire country reporting or seeing this I am hoping somebody on here has come across this as well?
  • My USB has never worked and my Chevy garage is no help. My Equinox is a 2011. So I am trying to figure out how to play ipod touch with bluetooth. Can you help?
  • gmcustsvcgmcustsvc Posts: 4,251
    Hi bvgrover,

    We're sorry to hear that your USB port hasn't worked on your Equinox. If you would like for us to connect you with another dealership and look more into your situation, we would be happy to do so. if you are interested, please send us your VIN, mileage, contact info, and current dealership. We can be reached by email at [attn Amber].

    Thank you

    Amber N.
    GM Customer Care
  • I have a 2012 LTZ with this system and the navigation voice guidance stopped working. The GPS part works fine but with no voice. The nav voice is "on." Anybody offer any suggestions on how to correct this? It has worked fine for nearly two years.
  • My thread should have read...Equinox instead of Terrain navigation system. I took the vehicle back to the dealer and the service manager said it was a radio problem so they are installing a new radio. The voice for the nav systen is generated from the radio. I pick the vehicle up this afternoon. If there are any problems I'll post.
  • Purchased this vehicle with the understanding that blue-tooth hands free calling would be compatible with Motorola Droid Razer Model 912-AXT. Vehicle will not recognize any voice calling other than the 30 number slots available through the ON-Star system that will cost an additional $19.95 per month at the end of the ON-Star promotional perioD sold with the vehicle. GM Total connect support site shows that the Motorola 912 AXT is compatible with the Chevrolet Equinox and that it supports voice recognition. What goes here? This system is practically un-usable after the 6 months of on-star... This appears to be false advertising and extremely poor customer relations issues. Dealership tech was nice, but unable to do anything. 4 seperate phones including I-phone were unable to use system for voice, but they did "Pair" to the vehicle device.....ANY IDEAS?
  • miecmiec Posts: 1
    Did you ever find out what was causing the problem as I am having the same issue.
  • mdp123mdp123 Posts: 4
    Laharb was your question to me about my Hard drive settings loosing favortie memory settings often and randomly or one of the other issues? I am hoping it was me. If you are having that PLEASE PLEASE report it to GM. I have this now escalated way up in GM, a regional specialist is looking into but they really have no idea what to do next, it has been punted around from the "Infortainment" group, to the electrical team, back down to dealership, back up to regional specialist again. Officially I am the only person in the country to report this issue, yet two whole replacement units later it still exists. So I would be thrilled to find somebody else having the same issue. I suspect a lot more people have it, but its a niche corner case. Of all the equinoxs sold in 2011, smaller set have the HDD setup, a smaller set probably actually store music on it and a smaller set use the Fav settings.
  • I bought a 2013 Equinox in February 2013 and have been unable to connect to pandora using the app in the Equinox since I've owned it. I can, however, listen to Pandora using the Bluetooth mode. I have looked up how to connect my phone's pandora to the equinox app but nothing works. Any suggestions?
  • I have a 2011 Chevy Equinox LTZ loaded with all the good option Except The nice MyLink radio. I have the generic radio But I want to upgrade it to the MyLink Radio. Is this possible.
  • steverstever Posts: 52,683

    A reporter is looking to speak with someone who recently bought a fully-loaded 2014 vehicle with all the bells and whistles, including navigation and infotainment features. If you can assist, please reach out to with your contact info by 4/13/14.

  • john989john989 Posts: 1

    I have a 2012 Equinox LTZ and very often, perhaps 50% of the time, when the radio had been turned off it will come on automatically to the USB device when the car is started. I have a flash drive in the USB port. It doesn't matter what source the radio had been tuned to - AM, FM, or Satellite. The dealer claims to have never heard of this happening, so is of no help. This is not a serious problem, just an annoyance.

  • jl62393jl62393 Posts: 1

    I have a 2011 Equinox that we have had issue with the Radio volume going up and down in the front speaker when you hit a bump in the road, not off or max volume, it just makes a noticeable change. Has done this since we got it in the spring 2012. Recently we stopped at the store, ran inside to get something, left the car running, came back out to find the entire cab filled with smoke coming from the dash area. Shut the car off, popped the hood and looked the car over and couldn't find anything that looked like the origin.
    We got back in drove to where we had to go, left the windows down and let it air out for awhile then drove it back home. Radio does not work.
    Took it in to the dealership and they looke at it.
    Scan test showed -No Radio Codes- they did some more testing for the amplifier and got as far as step 13 where it said the radio is bad and needed to be replaced. Ordered a new radio and installed that one, still had an issue with the amplifier then so had to order a new amp and installed that. The report says the radio had some sticky material in it tha may have caused the amplifier to fail- unknown for sure. With the new radio and new amplifier installed everything is now running.
    Total parts, labor was over $1000. With no warranty on this, that was out of my pocket.
    Question that really bothers me with Chevy not covering this is how can you have 5 years and 100,000 mile warranty on the powertrain and paint, but the radio doesn't even last 4 years and that can't be covered?
    For $1000 I could've put in alot better sound system than the factory version, not that I'd spent my money on that, if I was going to add accessories to this car, I think I'd put my money in move valuable things than a radio.
    My wife drives this car to work, not even 10 miles a day and pretty sure she's not putting any strain on the radio in that trip.

  • steverstever Posts: 52,683
    edited June 2014

    You always have to wonder if it wasn't something simpler, like some bad wiring, that a good stereo shop could have found. I remember buying a compact car in '82 that had no radio - I got a pretty nice unit on sale for $100 and installed it myself. No issues with it for the 17 years I drove that car.

    Times have changed. :'(

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