Hyundai Santa Fe Broken Crank Sensor
Had timing belt replaced at 60,000 miles.
Now has 98,000 miles and the sensor crank broke off and caused $2300.00 worth of damage.
Dealer said not under power train warranty and will not help on any reduction in pricing.
Anyone else ever had this problem.
Dealer has never seen this problem before.
Now has 98,000 miles and the sensor crank broke off and caused $2300.00 worth of damage.
Dealer said not under power train warranty and will not help on any reduction in pricing.
Anyone else ever had this problem.
Dealer has never seen this problem before.
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We called the manufacturer yesterday to try to get some assistance on the bill. Maybe they would reduce the amount of the bill due to them never seeing this happen before but they refused. Said nothing they could do.
We are now looking at a new Toyota 4Runner.
I don't think we would have the money to hire an attorney and drag this out.
We have decided to have a used engine with 22,000 miles put in the car and keep it at another garage but we are looking at purchasing a 2008 4Runner.
We will never buy another car from Joe Holland in Charleston WV.
The service man (Jayson) who was assigned to us was always rude and his service manager wasn't any more help than he was.
We have still not heard from the manufacturer and we have called them twice. No return calls.
Thanks for your help.
I hope this clarifies the powertrain issue a little.
I have replaced the fuel pump thinking that was the problem, but not. Test drove and the car died, got it started and drove it home. Now it will not start at all.
At this very moment, my 2004 Hyundai Santa Fe is being repaired at the local Hyundai dealership.
On Tuesday nite, my Santa Fe started stalling - on a busy street - and then stopped when the engine light came on. After over an hour, roadside service arrived and gave me a "jump". After turning on my lights, high beam and the air conditioner, he said there was nothing "major" wrong with my vehicle; neither the battery nor the altenator were the problem. After letting it run for a few minutes, I attempted to drive home. Less than 2 miles later, it stopped again. Again, I let it run for 10-15 minutes and drove the last 2 miles home.
The next morning it was towed to the dealer. Their assessment: "Battery testing bad. Charging system tested fine. Replaced battery and retested system. Condition corrected." I agreed to have the battery replaced based on this assessment - although the roadside service said there was no problem with my battery, since I had 55,700 miles on my vehicle.
I purchased 4 new tires in August and did not get a front-end alignment. Therefore, I told them to do a front-end alignment as well.
When I got my bill, I was being charged for a "4-wheel alignment" rather than a front-end alignment. The service department person told me each of these procedures cost the same. Again, what did I ask for? What did I receive?
I paid my bill and fewer than 2 miles later, my vehicle stopped - on the expressway!! I immediately phoned the dealer and made him aware of the magnitude of my discontent. They sent a tow truck - over an hour later. They loaned me a 2008 Santa Fe and reminded me that I was responsible for the gas. I received a call yesterday afternoon and, after running additional test, it was determined that that the Crank Sensor went bad. It is covered under the 5/60. I'll pick it up later this afternoon. Let us not talk about how I really, really feel about my experience...
ImaniKristina (ichessmom2@aol.com)
While the service department manager was assessing my vehicle - the first time -, he noticed that 2 of the 3 brake lights were out. He said they could replace them for $25.00. I said thank you, but no thanks.
After reading my manual, I went to Wal-Mart's automotive section and purchased a 2-bulb pack of 27 watt combination bulbs. The total price - $1.96!! In my garage last Saturday nite, armed with my electric screw driver as well as a manual philips screwdriver, I changed both bulbs within 45 minutes. It is truly amazing what these people try to get away with and no one holds them accountable. Perhaps a letter to the corporate headquarters - along with my receipt would make a difference...
ImaniKristina (ichessmom2@bellsouth.net)
You just did. Way to go!
tidester, host
SUVs and Smart Shopper
Fortunately, my 2004 Santa Fe was still under warranty. They fixed it at no cost to me.
Kind regards,
Loretta
You think maybe they should work for free?
Do you?
The light bulb in my living room worked GREAT last week.
Now, after a guy came in to clean the drapes....IT DOESN'T WORK AT ALL!!!!
I should sue.
I went to Wal-Mart's automotive section and purchased a 2-bulb pack of 27 watt combination bulbs. The total price - $1.96!!
In my garage last Saturday nite, I changed both bulbs within 45 minutes.
Admittedly, everything has its price. However, I paid less than $2.00 for the bulbs as opposed to paying the dealer $25.00!
I will begin my conversation by saying this is my 4th and final Hyundai!
On 10/28 I attempted to have my oil changed at Monro Muffler & Brake Service. They've done work for me before so I trusted them when they told me (and showed me) that the Crankshaft Pulley was wobbling and it appears that it could fall off. They recommended that I not drive my vehicle. Armed with this info, I phoned the Hyundai Dealership that replaced the Catalytic Converter in May, as well as the Crankshaft Sensor in 2008 I spoke about previously. They concurred with Monro Muffler and suggested I have my vehicle towed to them.
I went home and phoned Hyundai Motor America in CA and they confirmed that this problem was covered under their 10/10,000 Mile Powertrain Warranty. They scheduled an appointment for me, the original owner, for the next morning.
The next morning, I phoned the Dealership to confirm my appointment and drove my Hyundai Santa Fe to them. They refused to honor the warranty because I did not have a current vehicle registration. I did, however, have a current NC Driver's License and a current State Farm Insurance Card. Hyundai Motor America confirmed via telephone that I was the original owner. State Farm confirmed, via telephone, that I was the current owner. Again, they refused to honor the warranty. The warranty reads as follows: "You must, upon request, provide documentation to prove ownership when necessary".
After extensive conversations with management, I left my vehicle there in order to make a business appointment. This required renting a vehicle. I rented a vehicle, made my appointment and called them back later for a response from higher management. Again, they refused to honor the warranty. When I told them I was returning the next day to retrieve my vehicle, the manager asked if we could "work something out". He said he didn't want me to drive the vehicle and would charge me $400+ to repair it. I told him to either repair consistent with the terms and conditions of the warranty, or have it ready for me to pick up the next day.
Long story short, I returned the rental car the next day, picked up my vehicle and drove it home. It was repaired by a private mechanic on that Monday for nearly $300. Including the cost of the rental, I paid nearly $350.00!!!!!! OUTRAGEOUS!!!
Never, never, never again...
ImaniKristina
Raleigh, NC
This matter is now in the hands of the NC Attorney General. I can also take this matter to Small Claims Court and file a Breach of Warranty action against them.
Kind regards,
ImaniKristina
blastlane, "Nissan Pathfinder Transmission Questions" #574, 30 Nov 2010 8:23 am
I haven't seen anything about dealers getting ripped off by fake warranty claims so I have to wonder if the automakers are trying to make life miserable for people by requiring them to jump through a bunch of hoops just to collect on what they paid for. I don't know if it's deserved or not, but Hyundai has a bit of a reputation for denying warranty claims on technicalities; I guess Nissan is trying to join that club too.