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Comments
My son's 2001 SE 4 door has been a champ for the past 2+ years and 45,000 miles.
1) Brakes squealed like a worn out garbage truck when the car was brand new
2) Engine was replaced at 10,000 miles due to a ‘bad cam’
3) The alternator would drain the battery dead whenever the car sat for 2 days, (17,000 miles) – needed 4 trips to the dealer to fix this.
4) Check engine light sending unit need to be replaced (24,000 miles)
5) The passenger footwell leaked rain water. (cause: cowl was bad – 32,000 miles).
6) Now, a fuel pump!!!
Anyway, to my surprise, because I’ve been taking the car into the dealer every few months to have a problem fixed, the dealer put me on one of Fords extended warranty programs (5 years/75,000 miles) for free without me even knowing about it. I thought that was pretty cool. Anybody else that has had numerous problems with the car should at least try to see if their dealer will do the same, assuming you go to the same dealer on a regular basis.
Also, for those people that hate Ford because of the Focus problems, I also own a 1996 Taurus Wagon (the wife’s car) with 130,000 miles that is still running strong. It has had far fewer problems them my 1994 Toyota Corolla with same mileage (the car I had before the Focus). My car prior to that one was a 1987 T-Bird w/125,000 miles before a New York City taxicab totaled it. I’d have no hesitation about buying a 2004 Focus.
Nyfocus: The Taurus only had major glitches way back when the first model was introduced. Since then, they've been rated about "average." The Focus, up until now, has been a risky buy.
The Focus was a big headache for Ford. If you do a search, you'll see they had huge quality issues before production started and they didn't want to delay the launch. They actually had engineers from Germany to help get the plant going (since it was already being manufactured there a whole year prior), but there were still issues with the first cars off the line. Since time is money, they just let the cars go until they could come up with a solution.
Now, I'd be curious to know if the cars that came out of Michigan were statistically more reliable than those that came from Mexico. Anecdotal evidence shows there to be no difference.
The old computer theory of GARBAGE IN, GARBAGE OUT is what applies here. Ford has recogized they needed to control the design of the parts going into the cars, rather than let the part suppliers design it for them, and they have made this change.
Obviously, not all the cars can be lemons. However, the percentage of people with problems on 2000 to 2002 series vehicles is unacceptably high and we, as paying customers, should not be asked to endure this kind of abuse because Ford wanted to make their launch times. It especially pisses me off that I'm treated as a second class citizen because I didn't buy a monster SUV. This is not an "economy" car for me. This is a small coupe that's fun to drive with a very well laid out interior. It has all the elements of a successful vehicle. I make $80k a year and have no debt, I can afford a Mercedes, I chose to buy a Focus.
In the end, the good that can come from the Focus is that it will eventually raise the bar for cars in the segment. I'm hoping the Mazda3 will have the same driving characteristics as the Focus (since it's on the euro focus platform). The Focus proved you don't have to spend big bucks to get sophisticated handling and ride with a non-cookie cutter design.
Adding insult to injury is that the dealers are mostly out to screw you. It's not enough that my car is broken, but now I have to battle the dealer to get the repair done. I might feel differently about my car if the dealer didn't treat me like it was my fault, or tried to tell me there is no problem. I've tried four different dealers in search of a decent one.
I have a friend that has worked for Chrysler for the past 7 years. I could tell you stories that would make you furious. The manufacturer knows and orders the dealers not EVER let the customer know if they've seen a problem before. Even if the company is well aware of repeated issues, they cannot say "we've seen this before." Furthermore, the regional manager will tell the dealer (for example), "you've got too many warranty claims for catalytic converters. If you don't get that down we may have to audit your dealer." This actually happened last week! They ended up telling the customer with 40k miles on his PT Cruiser that his Catylitic converter wasn't under warranty anymore. Can you imagine?? I'd be irate.
I know Chrysler is not alone in this, and these practices have to stop. Domestic marks will continue to lose market share until it does.
"Adding insult to injury is that the dealers are mostly out to screw you. It's not enough that my car is broken, but now I have to battle the dealer to get the repair done."
Now, I think those two sentences sum up what the real problem is and that in my opinion is how the dealer handles the situation. Nyfocus' story above about the dealer putting his 2001 in for the Ford extended warranty without his even asking tells me that he is dealing with a good dealer. My Ford dealer (we bought one 2000 and two 2001 Fords from them in a one year period) is great and I have a wonderful relationship with the Service Manager. He has done everything possible to make the ownership of our Fords as pleasant as possible and when we have had a problem or two he has gone the extra miles to make sure it was handled as easily as possible (even providing loaners for as long as they need to have our cars).
I've said it before and I'll say it again...the car companies MUST work in partnership with the local dealers and they MUST encourage the dealers to be the best that they can be, because the only relationship most car owners have with the car company is that dealer. The local dealers will either make or break the car company. A problem car is a lot better with a great dealer but a problem car with a rotten dealer is the kiss of death for the manufacturer!
I don't have a dealership so I can't say if it's possible to be profitable under those circumstances.
I just want for the service manager NOT to tell me "it's the wind" when my car is hesitating, or "this is normal" when I hear noises from the suspension. That's just slap in the face.
There's no reason why people who by Fords can't get the same treatment as people who buy Lexus.
Actually, there is a pretty good reason: There is a lot more profit in a Lexus sale than a Focus.
I know what you mean about getting lame excuses for the way a car acts...It always seems that the standard operating procedure is that there is something wrong with the driver, not the car!
Its not only Ford dealers thou that play that game. A couple of years ago I had my Mom's Volvo 850 for a couple of months while she was out of town (getting away from the winter weather!). One day my wife calls me from school and tells me she can't get the key out of the ignition. Well, when I come home I play with it and son of a gun, she's right. No matter how hard I jam the shifter into Park, I can't fully turn the key to the off position. I sit in my driveway and diagnose the problem as an alignment issue with the gear selector, so I call the Volvo dealer (all their license plate frames call it the largest Volvo dealer in the world). The first question, "is the car in park?" (dahhh) Second question "are you sure the car's in park??"
Well, I take the car over there and drop it off (they have valet parking at the service department)and they keep it for 2 days. Final disposition, a misalignment with the floor selector. The car was in Park but the selector was off so the mechanism "thought" the car was not in park!
Its like the computer guys asking you if the computer is plugged in??? Come on folks...we're not all bozos!
Attitude.
The service writer didn't personally come and break your car. The dealership is a separate entity from Ford, is contractually obligated to fix your car, yet is under many constraints from FoMoCo on how to go about fixing the car.
Understand that, treat people with respect, and good things come of it.
Have a nice day guys.
The dealer I bought the car from is a small town dealer that brags about how good its customer service is. I could have gone to one of those huge mega-Ford dealers where they have 500 of every Ford model stretching as far as you can see. Your know, the kind of place where they really hate to let you walk out the door without buying something (“What do I have to do to get you to buy this car today”). I probably could have gotten the car a few hundred dollars cheaper, but I’d just be one of a hundred people that walked thru the door that day. It’s usually with these kinds of places that people have horror stories.
My wife remembers the salesman saying something about trying to get us put on an extended warranty. This was about a year ago when the alternator was draining the battery down. It was one of those ‘hard-to-find’ problems that required 4 trips to the dealer in a 2 month span. We kept running into the guy that sold us the car and I guess by the fourth visit, he told my wife he would see what he could do, and then we never heard about it again. My guess is the dealer ate the cost of the warranty. For the record, when I bought the car, they did try to sell me one of 3 different warranties, but I declined.
I have a similar situation to you...my current Ford dealer is a smaller Mom and Pop store on LI that is surrounded by mega dealers. There was a price problem when purchasing my first car from them, my 2000 Mustang convertible and the owner of the dealership ended up helping me and became my "salesman". When I had a problem easily in the ownership of that car, the service department helped me ASAP. In 2001 we bought a Taurus for my wife and a Focus for my son at the same store. Again dealt with the owner and was treated great.
Over the years, I've developed a nice relationship with the service manager and I have been very happy with the way I've been treated when I bring any of the cars in with a problem.
Our whole relationship is first rate and I have long suggested that more dealers would treat people this way if we stopped patronizing bad dealers.
Sometimes saving that buck just isn't worth the price.
Keep in mind that Consumer Reports ranks the Focus's reliability as average, but it's other attributes make it their top rated small car overall. J.D. Power has current Focus initial quality as a little above average. So a Focus is not as bullet proof as a Corolla, but I think it's more fun to drive.
This is similiar to what Olds did with the first Intrigues...extended the warranty to 5/100 free. Wonder if you get a rebate if you already purchased the extended warranty? hehehe....NOT!
My understanding is that it has boosted consumer confidence.
Sorry to hear about the problems with the '00 and '01 Focus'. Bummer.
Ford just had a two year run on this car without a single recall and it's been getting lot's of really good press.
R.L.Polk gave it an award for loyalty, previous Focus owners returning to buy another. Must be something ok about the car...
Well, according to the latest press Ford is only going to reskin the current platform instead of using the new Euro Focus/Mazda3/S40 platform. I guess you could say they want to play it safe and build a better name for the model. They learned from their mistake and don't want to make it again.
Even if it's just a "reskin" (I'm sure other things will be changed too) the current Focus platform is still worlds ahead of most of its competition.
It has happened to me twice now and the last time was last nite.
Early this year I asked the dealer to check this and they said there was nothing wrong.
After last nite I am very much concerned about the safety of the car (2000 Wagon) and I think I had better trade it.
Has anyone else had a similar problem??????
GSD@canada.com
Ron
Consumer Reports now recommends them, they are doing quite well in relaibility.
Focus' are a good bargain as well as being a blast to drive. My sister has a ZX3 for over 50,000 miles with no issues and loves the car!
Make sure you get a new Focus with the new 2.3l PZEV motor.
room
handling
newly refined power
excellent value
bring it on
James Healy of USA today says the Focus with the new motor 'hits the small car sweet spot'.
Production moves next year or so. Story in the latest Detroit News.
This will happen just in time for the refreshening of the Focus. Of course, now they have to retool the factory for the hatch.... I don't think 2005 is going to be a "buy" year.
"Monday's announcement, which [also] opened the door to the first Lincolns to be built in Mexico, will likely mean consolidating North American production of the Focus small car at Wayne Stamping and Assembly in 2005, said Catherine Madden, a production analyst with Global Insight in Massachusetts."
I know I'm in the minority, but I'd take a smaller engine with better gas milesage over the opposite. I was happy as a clam with my 1.6L civic at 130hp (same hp as 2.0 focus) but got 4-5mpg better.
They *DO* make smaller versions already in EUR, the 2.0 soon to be offered here. BTW it is officially called the "Duratec", not just 'PZEV'.
The PZ is one of many versions. A 2.0L Duratec will be offered in 2005, with the 2.3L. And a new dash is coming too.
would love to see spy shots of the new dash.....getting darn bored with the current one.
I am kinda thinking about trading my SHO and getting a car with a stick again. A Focus might be the car......I can get a holdover SVT fairly cheaply, but the new 2.3 PZEV appeals to me greatly as well as I bet it will have 95% the real world acceleration of the SVT. But the SVT allows you to get recaro seats and all the goodies like HID. Of course that costs more
Even though they bumped the displacement to 1.7 on the current generation, the horsepower on the EX remained the same (while the low-end models got a slight boost) and, in my opinion, this engine is a step backwards as it is much rougher and feels a lot less refined.
All true. I'm currently driving a 96 EX. Don't be fooled by the 127 HP though. It only has 107 lb-ft of torque. You literally don't feel any power until about 3000 RPM. Above that it's OK, but not great. It really stinks when you have to start off on a steep hill which I have to do a lot. Forget it if there's snow on the hill and you don't have snow tires. You might as well get out and walk home.
The upside, so far the engine has been flawless at 57K. Too bad I can't say that for the rest of the car.
In comparison, before our Escape I drove a ZX2 with the same 2.0L Zetec as the Focus. It had much more oomph and was a blast to drive. It was just as reliable as the Civic but it was too small which is why we decided to trade it in.
However, I have this feeling that Ford might bring over many of the new drivetrains found on the upcoming European car, including next-generation Zetec engines and even possibly a clean-burning turbodiesel for parts of the USA where diesel engines are still legal. I can also guess that we may see major suspension changes for the US model, possibly refreshed front and rear end designs, and very likely a complete interior redesign by the 2006 model year.
I ask as some one did earlier why they did not offer stability control as optional for the PZEV ? The Pirelli P6 50 series rubber seem to provide tremendus grip anyway (on dry roads )
So far in very normal driving engine seems quite happy down low even with Auto.
There is no "next generation Zetec", it's being canned in favor of a new family of four cyliners engines, the Duratec 2.0 and 2.3L. Which are not going to be "brought over", but built in NA.
Diesel Focuses are also being planned, pending EPA approval.
The current Focus will not be "unchanged" as some think. They said they would incorporate some components of the C1 mazda3/Euro Focus into the "old" C170.
By 2009, maybe they will be able to bring out a new generation compact without any recalls.