Subaru Crew Best Service Facilities

kajeco · January 2004

what happened to my coding????

p0926 · January 2004

Looks to me like you used "[" instead of "<"

kajeco · January 2004

testing,
[b] 1 [/b],
2 ,
thurreee!
-k

kajeco · January 2004

i thought it was a universal system. every board has its own, i see.

thank you,

-k

njswamplands · January 2004

rangner · February 2004

I know I've complained about them before, but Kelly Subaru in Chattanooga TN blew me away when I took my 00 OBW in about a noise maybe timing belt.

The noise went away a few days before I took it in for a checkup. After explaining it was probably just a little carbon deposit floating around, the service manager gave me his home phone number so I could call him if I had any other noises to look at. He lives in the same community as I do.

That's incredibly conveinient for me because I live about 30 to 40 miles from the dealer.

With that kind of help they'll earn my business.

Eric

discopete · May 2004

I've had service performed at both dealerships. No complaints about either place.

Annapolis Subaru's service department is open on Saturday and, after they serviced the vehicle, they made an entry into my service log at My.Subaru.com.

     At Wilkins Subaru the prices for services are cheaper than at Annapolis (Examples from Aug.'03: Labor: $80/Hr @ Annapolis vs. $74/Hr at Wilkins; Oil Change: $39.95 vs. $31.99; 60K service: $685 vs. $429.95)

     At Wilkins they will will give you a ride home and pick you up in a courtesy shuttle when your car is ready if you live in the Glen Burnie area and the service is going to take more than a couple of hours. A few months back, Wilkins couldn't work on my car on the day of my appointment, so they gave me a loaner car the next day when I came in for service - The use of a late model Forester for the day. Sweet, considering that I drive a used Subaru, purchased elsewhere.

  My choice of dealers is clear - Wilkins. Their prices are often competitive with other area repair shops, they have always treated me well and they are the closest dealer to my house. They have never logged any of their work on my page at My.Subaru.com, but I can handle that myself.

vin_ams · May 2004

A number of you have mentioned that you have had good experiances at Flemington Subaru. Just recently I brought my 2002 Outback VDC there. It has on it 26k miles, and the usual warped rotors. Although they did not put in new rotors, they did cut them, and replaced the pads all around. They adjusted the emergency brake, and repaired some other minor concerns. They also located a noise from under the steering wheel, they ordered some kind of sensor and they will install it next week. I realize that cutting the rotors probably will not last, they indicated that if it becomes a problem beyond the 36k warrantee that they probably can still work with me. What a far cry all this is as compared with the dealers I have gone to in Staten Island, and others in NJ. These local dealers look to charge diagnostic fees for many things that should be warranty. I have never paid a diagnostic fee at one of them, but they have told me I would have to if they looked into noises, or charge me for repair of anything that is a consumable item, such as brakes or adjustments. At Flemington Subaru they for the most part consider it to be a bumper to bumper warranty.It is really worth my while to have certain repairs done at a dealer where they actually appear to care about quality. It is aprox. 66 miles from my home, takes just over 1 hour to get there.

bluesubie · May 2004

I'm only 36 miles away. :-)

-Dennis

mruebusch · May 2004

I'm in process of purchasing a 05 legacy and wanted to know if anyone out there had any recommendations for dealers in this area

kevin111 · May 2004

Have been very happy going to Exclusively Subaru in Ontario, CA. They have fixed a couple of issues I had with rattles in my car, and were friendly about it too! Just had to add that.

bat1161 · May 2004

I have to agree that they are well worth the trip. That reminds me, have to give them a call.

Mark

kmartin · June 2004

21 Bell Subaru (21st Street and Bell Road in northeast Phoenix). Great folks, lots of experience, down-to-earth, friendly and most of all -- trustworthy!!!

Sales folks have been stellar, too! All around great experience so far.

-KarenM in AZ-

creditcar · July 2004

We just moved to Rockland County (New York) from Texas, and would appreciate and pointers regarding Subaru service shops (NY/NJ border). We have a 2002 Forester and it just got off warranty.

Thanks in advance!

ebony5 · July 2004

I have been having my '96 Outback serviced for the last 2 years at Town Motors in Englewood N.J. just over the George Washington Bridge from where I live in Manhattan. I have found Greg the Subaru Service Rep. to be polite, forthcoming and informative and the work has been done in a timely fashion. They are also a AAA affiliated facility. The dealership sells Subaru, Porsche,Audi and Lincoln/Mercury vehicles.

creditcar · July 2004

Thanks for the heads-up, ebony5!

kens · July 2004

For those of you who get service at Subaru of Santa Cruz, you might want to know that with their new dealership remodel, they have not only workdesks for their customers with LAN and analog phone jacks and power, but WiFi as well.

It makes it a lot more attractive to hang out here and be productive while your car is being serviced!

Kate and Jim -- you guys would love this!

Ken

dcm61 · July 2004

Sounds great Ken.

Will the WiFi signal reach my laptop on the East Coast? ;-)

My purchasing dealer did a major remodel and is now a Subaru only dealer. I wonder if they installed WiFi or at least a LAN connection.

DaveM

njswamplands · July 2004

anyone hang out at their dealer and drink coffee to just use the wifi?

expy02 · August 2004

Metric Motors in Commack, LI.

veritasusa · August 2004

I can't find any references to Subaru service in Florida in this forum.

I just bought a new Forester and haven't yet had any experience with the dealer's service (Bob Dance Imports in Longwood, FL - just North of Orlando - or South of Sanford, if anyone knows where THAT is *g*).

Bob Dance is over 40 miles away from my home and I sure would like to find someone more reliable than Jiffy Lube or the like to do the oil changes and other simple services closer to home - somewhere between Daytona Beach and Titusville would be nice.

There used to be a Subaru dealer about 10 miles north of me in New Smyrna Beach back in the early 1990s, but that place closed up years ago. After being used by several used car dealers, the place is now a Suzuki dealer.

Even the Subaru dealer that used to be down in Cocoa, FL would have been more convenient, even though it was as far away as Bob Dance, because I could have just dashed down I-95 instead of taking two-lane roads into the interior. The nearest Subaru dealer to my North is in Jacksonville, about 100 miles distant.

BTW - does anyone have anything to say about service at any of the three dealers in the Orlando area? One is just a few miles farther away from me than is Bob Dance and on the same highway..

paisan · August 2004

And not only that but we offer free Buffalo Pizza and BBQ on saturdays

-mike

edunnett · August 2004

I love Carlsen Subaru. I have taken two Subarus there for service in the last three years and have been nothing but delighted with the sales and service. I have written SOA several letters commending Carlsen. They have done much warranty work on my '01 Forester and never balked. The work was always done right the first time, on time, courteous, professional. Granted, I think I got a dink of a car that it had so much warranty work - either than or I'm anal. But they were perfect about fixing it no questions asked. I have to start actually PAYING for stuff soon or I'll feel guilty. But highly recommend these guys - they know what they are doing. I only wish they'd let me take my Honda there!
Elissa

ateixeira · August 2004

Kudos to Fitzgerald Subaru in MD for a nice open house yesterday, we got door prizes even for the kids. They fed us and had speakers talk all about the new Legacy.

-juice

alpha01 · October 2004

Looking for a good Subaru Service Dept in Central/Southern NJ. We purchased our vehicle at Richard Lucas in Woodbridge, but that dealership sees a ton of Chevrolets, so Im not so sure they are the most well equipped to work on Subarus.

Any thoughts?

Much appreciated!

happy motoring
Joe

bluesubie · October 2004

Flemington Subaru for you!

I've tried my share of dealers in this area and nobody comes close to their service. I'm in Northern Middlesex county and they're definitely worth the trip.

-Dennis

bat1161 · October 2004

I'll second that opinion on Flemington. I make the trip from Staten Island, and have no complaints.

Out of curiousity, what did you get at Richard Lucas? I took a test drive there, and was told they are trying to build up their Subaru side of things.

Mark

bigelm · October 2004

I third that opinion... Flemington!!!

alpha01 · October 2004

Thanks so much to everyone. I will have to look into setting up an appt soon, we're approaching the 3000 mile mark.

Richard Lucas did a dealer swap for us; we wanted a Regal Blue Legacy 4EAT Sedan with rear spoiler and auto dimming mirror. They didnt have one, the dealership in Morristown had one coming... waited two weeks and they got it for us.

Very easy purchase, but that might be because I had the Subaru VIP eligibility through my employer. I def. recommend Richard Lucas Subaru overall. Not the prettiest place, but family owned, I believe, which is kinda nice in the Wal-Martified world in which we live.

On another note- when is this car going to be broken in? I expected better acceleration. VERY flat footed off the line. Our other cars arent speed demons, but they move out much more smartly than this Legacy. OTOH, this car has good highway passing power, and the kickdowns are fairly quick.

Again, thanks for the recommendations.

Happy Motoring to all!
~alpha

bluesubie · October 2004

If you're impressed by Richard Lucas, you'll be very impressed with Flemington (parts dept. anyways).

I did an oil change over the weekend and went to Lucas to buy an oil filter because I ran out. Didn't check out the showroom, but the parts/service section didn't seem too friendly. Flemington is over twice the distance and time for me, but well worth the drive IMO.

-Dennis

km24 · October 2004

Hi
What is the best subaru service center in northern nj for cost and knowledge. town motors, liberty subaru, lynne's subaru, ramsey subaru, bill kolb jr subaru etc.
thanks
Khyle

bluesubie · October 2004

and bad things about Lynnes and especially Liberty. Liberty has great prices on mail order parts because they charge $92 for their "7500 mile service". Hello add-ons. ;-)

-Dennis

ebony5 · October 2004

I do not know about how Town Motors compares on cost, but they are extremely easy to work with. I have been using them to service and repair my '96 OBW since I bought it over 2 years ago, and will continue to do so.

alpha01 · November 2004

Thank you to all who recommended this dealership; the knowledge base there is obviously quite extensive, and they really seem to treat customers with respect.

Its far, and I dont know if I can make the 40 mile trek every 3750, but I would sure love to be able to. I will be back soon however- they could not determine the cause of, or correct, our Legacy's very tempermental stereo.

Thanks again

Joe

beansly1 · December 2004

we bought our 05 OB Bean at John and Phils in Corvallis, they were great.Does anyone have good things (or bad ) to say about their service department? Does anyone from Salem to Eugene want to comment on the Quality of their local Subaru dealer?

kellerc4 · February 2005

what kind of response did you get? I just bought from Rafferty

kellerc4 · February 2005

Anyone have service experience with dealer or independent in this area? Montco, Delco... Main Line area of Philly suburbs. I bought an 03 OB wagon from Rafferty, but wondering how they or others are for service. Also, if anyone has knowledge of an indpendent in the area who would do a good job working on my OB.

Thanks!

dcm61 · February 2005

Chuck,

I've bought 4 Subarus (3 new, 1 used) from Bob Rafferty (parents bought 2, brother bought 1). I wasn't that impressed with their service on my '89, it was OK on my '93, didn't use them for my '96 (used Roberts in Downingtown). I took my '03 in for warranty service in September and was impressed that they fixed everything that I reported (hestitation on warm start, brake rotors warped, cruise control not working). My parents and brother have had recent service performed at Rafferty's and they were satisfied. I believe they've been an exclusive Subaru dealer since late 2001 / early 2002. They used to also have a Pontiac / GMC franchise. I think the service has improved since then.

There's an independent Subaru specialist on Market St. in West Chester. I think it is Gottier's. I've never used them for service but have spoken to them and have heard they have a good reputation.

DaveM

kellerc4 · February 2005

Gottier's is mentioned on the CarTalk website as a solid Subaru specialist in the area. I have 33k on the car, so I am still under bumper to bumper warranty, but after that expires I am just as happy to go to an independent.

I have no experience with them other than the purchase of this used 03 Outback, but we will see what comes. The car seems to run hotter than I would expect, and the idle jumps between 500rpm and 1000rpm for reasons I do not understand. I will inquire when it goes back this weekend for some "We Owe" items.

Thanks for the info.

ebony5 · April 2005

looking for service options in NYC, Northern N.J. area that are familiar with servicing Subarus

njswamplands · April 2005

i hear good things about the subaru dealer in flemington, nj

alpha01 · April 2005

In fact, I'll be there for the 11,250mi oil and filter on Friday, BUT..... its very very not Northern NJ, and even from where I am in central NJ, is a true pain in the [non-permissible content removed]. Still, that should tell you something about how much I like that dealership's service dept.....I will continue to go there for as long as I can.

Joe

rangner · May 2005

Does anyone know of any good independent subaru mechanics in Tennessee or Georgia? Frank?

Thanks,

Eric

p0926 · May 2005

Sorry Eric, no I don't and I sure could use one.

Recently I went to Royal Subaru in Decatur GA for the first time for the 30k service. Previously, I had received fairly good service from Conley Subaru before they were bought by Royal a couple of years ago.

Well Royal Subaru immediately got off on the wrong foot by trying to have me sign a work order agreeing to $400 for the 30k services. There was no "our 30k service costs" or "we recommend the following services be performed at a cost of". Merely a "sign here". When I confronted them with the fact that the services they wanted to perform far exceeded what Subaru recommended, the service rep simply shrugged and said that was their standard 30k service package. In their defense, there was a sign posted that mentioned in small print at the bottom that the dealer recommended following the severe driving maintenance schedule. When I requested that they only perform those services that Subaru specified, the service rep claimed to not even know what those were. I made them go and retrieve the manual from the vehicle and then read off the services that I wanted performed. That got the price down to a more reasonable $275. Then I asked when it would be ready and was told 2 pm. Since it was 8:30 am at the time, I thought that was a long time to perform a relatively simple service but didn't argue as I wasn't going to be waiting. Well, 2 pm came and went and by 4 pm I still hadn't heard anything. Assuming that they had simply forgotten to call, I headed to the dealer around 5 pm only to find out that my Forester still wasn't ready (over 8 hours later!). While I was waiting, I went to the parts dept to order a cabin air filter (sure wasn't going to have them change it) only to find out that they didn't have any in stock.

Needless to say, I wont be giving Royal Subaru any more of my business.

-Frank

ciddad · May 2005

I just bought a 2001 Subaru Forester through a private party.

I was wondering if any members know of a reputable Subaru mechanic in the Rockville/Bethesda, MD area.

Thanks.

ateixeira · June 2005

I do all my own service, sorry!

-juice

rangner · August 2005

Hey Frank,

Thanks for the info. I've never dealt with their service department, but I test drove an outback there before I bought mine and the guy was helpful enough, but they wouldn't come down on their prices at all.

Incidentally, have you ever dealt with Gwinnett Subaru in ATL? I've heard good things about them, as I'm going to have to take my OBW in for a servicing--CV joint I think. I'm not really satisfied with my experiences at Kelly Subaru in Chattanooga, they never seem to have any part I ask for, so they charge me twice in taking apart and putting back together labor. Uggh! And not only that, once they reversed my washer fluid nozzles and forgot to bolt my washer fluid reservoir back onto the car. Negligence.. Seems like they give more preference to their Hummer and Caddilac customers than Subies.

Hopefully I'll have better luck with Gwinnett.

Eric

p0926 · August 2005

Whoops, been out of town so am just now catching up. I bought my Forester at Subaru of Gwinnett. They're a good place to buy a Subaru because of their huge inventory and competitive pricing. However, I can't really vouch for their service dept since I've only had routine maintenance performed there. I know they have some very knowledgeable service writers who are into modding their Subarus and I'll be trying them next for my future service needs.

-Frank

vinshen · December 2005

I recently dropped in to shop for a good used car. They seem to price reasonable. However, one used car I checked their seem to have some problem with engine and exhaust. Wonder why they don't take the time or effort to get the car really ready for sell.

I will take my Subaru there for T-Belt and Water pump. 98 Forester has 130k on it. Will keep you posted.

rb3035 · June 2006

Can anyone recommend a solid repair shop in the greater hartford area?

or, central illinois (near urbana-champaign)

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