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Thought I would let the group know that my Mountaineer just came in today, and that I will be picking it up Saturday morning (yes, I have to wait two days!). Can't wait to get it, and I will report back after I drive it for a bit. Hopefully I will smell no foul odors nor see any pooling water;)
FYI -- it took about five weeks from the order date to get it.
Rodsman
I have 4500 miles on my 2002 EB Explorer and I have greatly enjoyed driving it. The improvements make it ride and handle much better. I have one complaint so far with the vehicle. The EB has the automatic climate control system where you can give it a desired temperature to maintain. The air that comes out the driver's side floor vent is much warmer than the air that comes out the other vents. The air from the driver's side floor vent comes out on the side of your leg half way between your foot and your knee. The air is so much warmer I find myself lowering the temperature to make it comfortable on that leg and the rest of the vehicle gets cool. If the temperature is raised to make rest of vehicle comfortable the air coming out of the driver's side floor vent is so hot it is very uncomfortable. I have tried all combinations for air flow control such as auto, floor only, floor/defrost, middle vents only, middle vents/floor, etc. No matter what I do the air coming out of the driver's side floor vent is much warmer than the air coming out of the other vents. I have not checked the air coming out of the passenger side floor vent. The manual says the air coming out of the floor vents will be warmer than the air coming out of the other vents. The temperature difference I'm experiencing seems to be excessive. I noticed this the past few mornings because of the cooler weather we have had in the South. Has anyone else witnessed this problem.
Thanks...
Picked up my '02 Mountaineer on Saturday and love it although I had one rude realization yesterday when my wife went to drive it for the first time. We noticed that the button for the adjustable pedals was not there! Our sales rep. assured us our SUV would have it and the model we test drove did have it.
I have a call into him now but I wanted to check and see if anyone has received this option or are we out of luck. I should add that I ordered the SUV with all the options execpt the upgraded stereo.
Thanks,
Rodsman
I'm ready to buy, but I really want the adjustable pedals and my dealer doesn't have any with them. I'd rather not order 'cause I don't want to miss out on the special lease rates they have going. The adjustable pedals should be part of the convenience group now.
Good luck.
I just got off the phone and my dealer said that the adjustable pedals are no longer being offered any new Mountaineers. He said that this was because Ford needed that equipment on other models and that it could not keep up with the demand. This seems very strange to me because all the up to date dealer books we used to place the order still listed the pedals in the Convenience Group.
I would like to know if anyone has received a currently made, last 3-4 months, '02 Mountaineer with the adjustable pedals and if so, any details you could provide would be appreciated.
On a final note, I was told the current cost of the Convenience Group should reflect the removal of the pedals but I asked for some proof on that matter since their own books still listed it as an option. If I cannot have them (you can't have it retro-fitted) then I sure do not want to have been charged for them.
Any and all comments and/or suggestions would be appreciated.
Thanks,
Rodsman
If you check KBB.com, it shows the conv pkg before 4-17-01 and after 5-30-01with a note on the adjustable pedals. The price difference is only $65 list and $55 cost. Doesn't sound like enough money to me.
Love the new ride and better stability. Appears to have better gas mileage (6cyl) than the old Eddie Bauer. Live in snowy Vermont and anxious to test the all wheel drive. Will seem different not demanding four wheel drive just praying it will be there when needed.
Their are two things that concern me. I write this to look for others that are, or have experienced these problems. Have 8,500 miles on the vehicle.
PROBLEMS:
FIRM SHIFTING - Not always but, often. Some times it feels like you ran over a speed bump.
At first servicing I was told the transmission needs to learn and it will get better. Second service appointment same story. Third time I ask Service Mgr. to contact Ford Tech Hot Line.
Feed back... Ford is aware of this problem and is working on a solution. Must be patient!
ANNOYING DRIVE-TRAIN WHINE - Always there, let off gas pedal and it goes away. Dealer said noise comes from the Planetary gears in transmission and it is normal. WOW!
Please let me know if your rig has the same problems and what, if anything, you have done to correct them.
Thank you,
Dick
I read your note about dealers charging $75 for a new key. I was at my dealer today and paid $19.95 for a new programmed key. Sounds like your dealer is taking advantage their customers.
Any advice on how soon one should consider waxing a new vehicle? Does it come with a good coat of wax on it to begin with?
I've heard that new paint needs time to cure to the vehicle before you should wax it, but that was many years ago, and I don't know if that still holds true. Advice would be appreciated.
Love our EB. Best feature is dual climate control! Wife always likes it warmer than I do and hates having cold air blowing on her. Drive home last night was wonderful. No arguing. I had my side set at 68 degrees with cold air blowing, and my wife had it set at 78 degrees with warm air blowing. Very Nice!!
My Mountaineer also had a bad paint touch up on the right rear door which was fixed under a Technical Service Bulletin (TSB).
BTW, I ordered a Medium Wedgewood Blue 2WD V6, with convenience group, leather, tow package, aux air, side airbags, and reverse sensing system. Sales director seems to think it will take around 5 weeks for delivery, although their standard quote is 8 - 12 weeks. We'll see what the system says this week after the order is placed.
Poll for Gas milage for the V-8? What are people getting?
You can wax your vehicle at anytime. Make sure it is clean and dry. Do not apply wax in the sun or cold. Do not rub hard, or use a rubbing compound.
I used Mothers 3 step. Yeah, it is a lot of work, but it is very professional. All three coats go on like wax, haze, then you buff it off. You basically have to do the truck 3 times, but the result is all 9's. If your kids are old enough to help, it goes a lot faster. The Mother's first step is the cleaner, second is a glaze, third is a wax. I used a special Mother's aluminum shine for the wheels. I also bought a Lexol leather protector for the seats. I have used Meguiars, but was not as pleased with the result as I am with Mothers. Zymol is also good, but expensive.
Enjoy.
I've heard that Ford is adding a few new safety features to make the airbags smarter at deploying and for the side airbags to stay inflated longer for a roll-over. These are apparently the same features that the Insurance Institute is waiting on before testing the 20002 Explorer.
The big question is how will you know if the vehicle has it or not. Has Ford published anything about when they will start making them with the improvements.
In one respect, I wish I had known about these changes before buying mine, because I wasn't in an absolute rush to get one. Also, I'm curious because mine was made in late September, and wonder if I might be fortunate enough to have the new features already and just don't know about it.
I'm curious how you will be able to tell. The changes are somewhat behind the scenes and wouldn't even be something you'd see on the window sticker or anything. Just curious.
One final thing. I'm thinking about doing first oil change at 1,000 and then going about 4,000 between changes. I know there are so many different opinions regarding oil changing schedule, but would be interested in hearing comments about following the schedule I just mentioned.
I had a 1998 Explorer XLT 4WD that I bought new in August 1998. It was a decent truck but I did have some problems with it, including an ongoing musty smell in the HVAC system. Over the three years I had the Explorer, four different dealers tried to elminate the smell. They succeeded, but only temporarily--the smell would return in a month or two. After 10 of these repair attempts, in July, I decided to try the Dispute Settlement Board (DSB) which Ford since my 3 year warranty was close to expiring. I collected the service paperwork and sent in the DSB application. Before my application even made it to the DSB, Ford decided to give me a replacement vehicle! I had to choose a new Ford/Lincoln/Mercury car/truck, and they gave me a credit equal to the MSRP of my 1998 Explorer (about $32,500). I needed only pay the difference between the MSRPs of my new vehicle and my Explorer, plus a nominal mileage charge of $900 (lemon law rule). I have to say that Ford did right by me! I chose the 2002 Mountaineer over the 2002 Explorer Eddie Bauer or Limited since I liked the style and features of the Mountaineer better. My net cost to upgrade, about $3900. They even let me finance the $5500 I still owed on my Explorer, along with the $3900, at 0% with Ford Credit.
The ride of the Mountaineer is an order of magnitude better than my old Explorer. Yes, I'm a satisfied consumer. My advice is to keep all service paperwork. If you have a problem that can't be solved, submit it to the DSB before your 3 year/36K warranty expires.
I thought the Eddie Bauer had more plush floor mats than the XLT. I read someplace (can't remember where) that the Eddie Bauer had 18oz. floor mats, and the XLT has 12oz. That would make sense to me because the XLT floor mats really don't look very good and they don't seem to match the richness of the Eddie Bauer and Leather Seats.
However, my dealer says that there is no difference and that there is only one set of mats for all lines of the Explorer and the fact that it says XLT means nothing.
I need to go to another dealer and browse the lot and peek inside another Eddie Bauer to prove myself, however, I was hoping that someone out there may be able to confirm my suspicion that there are actually different mats for the Eddie Bauer and that the Dealer simply made a mistake.
Thanks.
My request to all 2002 4WD Mountaineer owners is to contact their dealer and/or Mercury/Ford ASAP with their complaint re. this problem so a recall program can be initiated.
Any other suggestions???
On my sales agreement, I asked the dealer to put into writing that three items were fixed: (1) that the scraped sidewall recall on the tires was OK; (2) the rear glass hatch springs were replaced; and (3) the service bulletin for the transmission "clunk" that Rpashby speaks of gets implemented. They signed off on all three. Two months later, it turns out they didn’t do the xmission reprogramming, “computer was down”, poor communication between sales and service, blah-blah-blah.. We had the same “clunk” at 26 MPH during SLOW acceleration. If you accelerate quickly, it doesn’t happen, it shifts smoothly. Brought it back a 8AM, service guy drove it, agreed, I gave them printouts from this discussion, they reprogrammed it (news to them) and called back around noon saying it was ready. Problem fixed, shifts great now. Service Record said “Performed WDS Diagnostics - all normal - Reprogrammed Power Control Module (PCM) to latest calibrations - 0.2 hours.” What I don’t understand is why every 2002 Mountaineer on the lot built prior to May 2001 doesn’t get this 15 minute re-program. Setup the computer and drive them all in!! It’d be done in mere hours. I was actually livid becuz I had to bring it back after I asked that it be fixed b4 I plunked down $29K. My assessment is EVERY customer will be unhappy if they buy a pre-May 2002 vehicle without this fix implemented .... they will likely have to return it for this fix - take time off work - stupid customer relations in my mind. Maybe LM doesn’t want the bad press for another recall on the books?? Not sure. I really can’t fault the folks I dealt with, they thought they were doing everything right. It kind of bugged me that I new more about this xmission problem than they did. Allowing time for the transmission “learn” is BS. In the end, I got a spare (3rd) key programmed for free (yippee), they gave me the rear rubber hitch cap I was missing when I bought it and they touched-up some paint by the license plate that was flecked when we got it - all gratis. I am now a happy LM camper.
Zero other problems thusfar. Wife and I really like the vehicle and style, happy with the ride and Independent Suspension - no issues yet but only 2,800 miles. At this point, I’d buy a 2nd one. I haven’t checked the gas mileage yet as it’s the wife’s vehicle.
Me two cents to LM designers are:
1) the transmission shifter (P,R,N,D,1,2) extends too far, blocking easy access to the radio.
2) initially grabbing the drivers side seat belt is very difficult, it’s too low.
3) the under-rearview mirror convenience lights shut off in a minute or two after tripping, but if the rear hatch is left ajar, they seem to stay of for quite a while (too long in my mind) and if you touch the lens, you get burned - honest. Keep the kids away, it’ll burn them. The bulb wattage is way too much and the timer doesn’t seem to work in conjunction with the rear hatch - maybe it’s my vehicle. This should be fixed by Ford/LM and very likely will be in the future.
that’s it, albeit relatively menial complaints.
I don’t have adj pedals but if they malfunction and one gets in an accident bucuz of it, maybe Ford’s on the hook? Maybe that’s why they’re suddenly “unavailable”?
Re. car wax and Consumer Reports; #1 was Zymol, I use it on my black Mazda B4000 4x4, looks good but as CU states, it doesn’t last that long, plus it’s kind of pricey altho wax is a small expense for a vehicle these days.
Thanks to all for engine flushing thoughts. I may just do it myself, save the money, know it's done right!
On both our 95 and 98 Explorers, it was adjustable. Not only that, but on the 98 EB, you could switch it off from the instrument panel.
I never thought to check that out before ordering. If I had, I definitely would have gotten the aux unit, esp since we got the third seat option.
I mentioned this to the salesman, and he of course had no clue why Ford dropped this simple but convenient feature.
1) Compass is almost always reading "S". Rarely "SE" or "SW", and never "N", even when I know I'm facing North. Does is need to be "calibrated?" with a button push? any similar experiences.
2) I'm 6'2, when I sit straight up, with drivers seat all the way "down" and "back", my head just touches the roof. (yes I have the sunroof and I know now that it cost me 1 3/4 inches of clearance). On one hand it is a problem I can work around by leaning the seat back a notch or 2, but I'd rather not drive that way. Question. I know that on the BMW's, there is a pin the dealer can remove which allows the seat to go back another couple of inches....any such pin on the 2002 explorer so the driver's seat will go down 2 inches? Any insight would be appreciated. (Yes I called my dealer and the sales guy is looking into it) - Jim
Don't know about the seat adjustment.
We had sunroofs in both previous Explorers, but since this is a vehicle used mainly for long trips at highway speeds, we found we rarely used it so didn't get it this time. We have a Mazda Protege (2002) we use for around town, it has a sunroof and is, by the way, a great little car. It sure has lived up to the reviews.
The dealer claimed they were all the same regardless of the trim line, but Edmunds said that the XLT were 12oz. weight and the EB and LTD were 18oz. weight.
When I went back to the dealer, we found another EB on the lot and inspected the floor mats. Sure enough, those were indeed a little heavier and a little more plush. I say a little because there really isn't any discernable difference between the two sets. It's very subtle, but for anyone interested, there is a difference.
mazman said he knew someone that got theirs and it had Eddie Bauer embroidered on the mats. The ones I got don't. Maybe his was a 2001 model year and not a 2002?????
watchtower, looks like the same thing happened to you as it did to me. There isn't much of a difference except in face weight of the mats. If the dealer is close, you may want to check and see if you can get the right mats. Again, not a big deal, but you matter as well get what you paid for, right???
P.S. - Love our 2002 EB 4x2. Runs great. Built in 9/01. First tank was 15 MPG on a mixture of driving. Love the steering wheel audio and fan controls, the 6-disc CD changer and the dual zone climate control. We also have the auxillary climate control, but haven't had to use it yet.
Also curious as to how our 4x2 with rear-wheel drive will behave in light snow compared with the front wheel drive Mazda MPV that we traded it in for. Some people say that even though it's rear wheel drive, it should perform pretty decent because of it's weight and large profile tires. I realize that it won't out perform a 4x4, but if it does at least as well as our minivan, I'd be happy. We live in Virginia and only get a few snow storms a year and even then, we mostly stay indoors and don't bother trying to go out. Any thoughts?
I'm pretty sure that a loaded AWD compares more closely to an EB/LTD Explorer than to an XLT. So I think that you should price it against one of them and see where that leaves you. If you go back and read some of the earlier messages, I believe that a couple of posters had mentioned opting for the Merc because it actually priced out better than the EB/LTD Explorer.
My wife and I drove a Merc AWD today and were generally impressed with it (first time driving an SUV). We're probably going to sign a contract to lease a fully optioned AWD on Monday. We'll probably have to order one since we're opting for the Rear Air instead of the Moonroof. Couldn't find the color/option combo we want. We have a moonroof in our Millenia S and it gets very little use and the rear air in our E350 Clugb Wagon is a godsend.
Good luck with whichever way you go.
Nick
First of all, do you have the extra money to spend? If so, I'd go for the Mountaineer. You said it was "fully loaded without the V8". If I'm correct, you mean it has every option except the V8. In that case, you're getting goodies like dual-zone climate control, climate and radio controls on the steering wheel, the audio-phile sound system, heated seats and mirrors and message center (though I left out a few). These are options that aren't even on the XLT model of the Explorer. So, for only about $2000, you're really getting a lot of extra stuff. Making it a great value (according to Edmunds, it's about $4000 less than MSRP).
The thing is, do you really, want all of it? Some would rather save money and skip on the extra options (not me!) If that's you, then go for the Explorer (also about $4000 less than MSRP).
Either way, you'll be getting a great vehicle. Good luck and happy shopping.
We had a 97 AWD 4.0/V6/5SpeedAuto Aerostar before my Club Wagon and it moved out very nicely, even when it was loaded to the gills. That AWD system was awesome and I hope the Merc's performs the same way. The Merc is probably heavier by some 500 lbs or so, but the engine rating was lower then also. Let me know what your impression was, especially if you also drove a V8.
Nick