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Comments
Dear President:
In March 2002, I purchased a Toyota Sequoia - Limited and although I have been
a very big fan of your vehicles for years, I have the following complaints
about the Sales and Service Departments at Bob Massie Toyota in White Oak,
Pennsylvania:
1) When I purchased the above vehicle, I also purchased a 70,000 mile extended
warantee (Attachment #1). At the time, I was told that this warantee covered
“everything and anything that might go wrong with this vehicle bumper to
bumper”.
2) From the onset, the left-side of the driver's side seat wore excessively in
one particular spot. Several “attempts” were made to repair this defect
(Attachments #2, #3, #4). All of which were pathetically unsuccessful. I even
attempted to have this repair done in McLean, VA (where I recently moved) and
Koons Toyota stated that the repair was done “bad” (Attachment #5). I got the
impression that the Service Department at Koons didn't even want to touch such
poor worksmanship. For your review, I have attached a photograph of the state
of the repair to this seat currently looks like (Attachment #6).
3) Shortly after purchasing the above vehicle, a sharp clicking noise was
noticed coming from the far left corner of the driver's side dashboard. Bob
Massie Toyota refused to acknowledge the existance of this noise (Attachment
#7) although this “pillar noise” was a well documented issue in the Toyota
Technical Service Bulletins (Attachment #8).
As of this writing, the above vehicle has nearly 80,000 miles on it and it is
admittedly outside of the original 70,000 mile extended “warantee” and my
situation obviously doesn't matter to the Sales and Service Departments at Bob
Massie Toyota.
What really does matter to me, at this juncture, is if Corporate Toyota TRULY
does care about its long-standing reputation and its willingness to treat its
customers properly.
Rather than only complain about the “quality of service” (or the lack thereof!)
that I encountered at Bob Massie Toyota, I offer the following as potential
solutions to each of the above items, in order to appropriately resolve this
matter in an amicable fashion:
1) Corporate Toyota mus insist and enforce that the Sales and Service
Departments at Bob Massie Toyota either provide TRUE “bumper to bumper”
coverage on the extended warantees that they offer or have them stop stating
this as “fact”. Anything less is deliberate deception.
2) Since Bob Massie Toyota made several pathetic attempts to repair the
driver's side seat, I am politely requesting that Corporate Toyota make
suitable arrangements for this item to be either be properly and professionally
repaired or to have the seat replaced in its entirety.
3) Since Bob Massie Toyota clearly ignored my attempts and requests for them to
repair the “pillar” clicking noise, I am politely requesting that Corporate
Toyota make suitable arrangements to have this item properly and professionally
repaired.
It should be obvious to you that I am clearly unhappy with the quality of
service that I have unfortunately encoutered at Bob Massie Toyota and my
subsequent disinterested treatment there. I have unfortunately found their
entire Sales and Service Departments to be both deceptive and completely unable
to competently service the above vehicle.
What concerns me even more is what I don't and haven't yet “seen”. If Bob
Massie Toyota's obvious acceptable level of service is as inferior as the above
seat repair, I absolutely shudder at the thought of what all has (or hasn't)
been done in terms of maintenance to this vehicle.
It should also be obvious that I will never purchase another vehicle at this
dealership and many of my family and friends feel the very same way because of
these obviously pathetic attempts at maintenance and repair, in addition to the
nearly constant clicking that is heard in the passenger compartment.
Trust me when I say that Bob Massie Toyota is clearly doing Corporate Toyota a
dis-service by their innept and deceptive Sales and Service Departments. They
are also clearly undermining Toyota's world-wide reputation and all of your
well-intended marketing efforts as well.
Although it is very clear to me that Bob Massie Toyota could obviously care
less about losing me as a customer, I would be terribly surprised and
disappointed if Corporate Toyota takes this very same position. Please know
that I will be grateful to you and your office for any and all efforts on their
part to resolve this matter. Thanks, in advance, for your time and
consideration. I look forward to hearing from you.
A “Pending” Loyal Toyota Customer,
LEE G. DENEAULT
Thanks in advance
Don
I was curious if anyone else had heard of this.
joe
dealer wants $375 fo replace this little plastic handle . if I know how to open the door withot spending $375 I can do it my self for $75.
did you get your door fixed?
please let me know if you know something.
Thanks
Aloka
My assumption is that the ECU that controls your lights had just enough voltage to turn the lights on but with the extra (substantial) system loading of the lights the voltage dropped below its required operational voltage level and it shut down with the lights on.
Duncan
Ken
pjbailey
Ken
Thanks for responding.
I just purchased a used Sequoia and when I shut down the engine sometimes the moon roof and the front tow windows open automatically after I am out of the vehicle. I suspect the previous owner may have set the "system" to act this way, but I have been unable to find it described in the manual. Any ideas?
pjbailey
Ken
Will check back tomorrow for your response.
<><
pjb
Ken
Thanks. The local Toyota Dealership wants to keep it to try to see if there is a short in the wiring. Will post the results when I can get it to them.
<><
pjb
Gaillee
Got the vehicle in to the Toyota dealership last week. They found a short in the driver's door. Everything works normal now. Thanks for your responses. BTW do you know of a store with an inexpensive set of floor mats and cargo mat for the 2002 Sequoia?
pjbailey
Inspect it to see if it is cracked, brittle or damaged. If it has never been replaced, then It may be a good idea to replace it before it breaks and leaves you stranded. Many Toyota truck owners I know replace their belts with Goodyear Gatorback belts.
Toyota Sequoia rear hatch latch assembly replacement.
I recently found it necessary to replace the rear hatch door latch assembly. It had broken and there was no way to open the rear hatch from the inside or outside.
The 2001 Sequoia sold in 2000 had 89,000 miles and was maintained well. It looks like this plastic part that failed is just a weak design and most or all will fail at some point.
1. You can open the rear hatch from the outside if you can get the small piece of the broken lever out of the square hole that is on the right side of the handle grip area. You will need to use a strong piece of wire or a screwdriver type tool with a slight bend on the end. The lever that pulls on the cable that opens the latch is located above the opening in the handle grip area, accessed through the small square hole. Insert the tool that you made and fish around to find the cable lever, you will need to have the tool pointed up to find the lever. Once you find the lever pull down to pull the lever. Note: make sure that the hatch is unlocked or it won’t open.
2. If you can’t locate the lever or can’t make it open from the outside you will need to do it from the inside of the vehicle. This isn’t fun but it can be accomplished with a little sweat and a few choice words thrown in.
3. You can work from the outside of the truck at this point, roll the rear glass down to give you access. The plastic trim pieces on each side of the rear glass can de popped off by hand, they each have three plastic barbs that hold them on. Remove them carefully and pull straight out to remove them, this will give you access to the large rear piece of plastic trim that covers the inside of the rear door.
4. Remove the vinyl pull-strap that is located on the rear panel, use a #2 philips to do this. Now start to remove the large inside door panel. This panel has the rear glass inside rubber anti-rattle blade attached to the top of it. (If you were able to open the hatch door from the outside you can remove the inside panel by starting at the bottom of the panel and using a thin blade to lift the panel away from the door and then pop the plastic barbs loose, then lift it up and off of the door sheet-metal.) Starting at one corner, bend out and pull up on the panel where it is hooked over the top of the window opening sheet-metal. It takes a little force to get it started but be persistent, once it is started work towards the other end. Once it’s loose at the top you can reach inside and pop loose the plastic barbs that retain the panel and remove it completely.
5. You now have access to the inside of the hatch. Remove the three round rubber grommets, this give you access to the latch lever that pulls on the release cable. Reach inside with a screwdriver push down on the lever and you will be able to release the latch on the hatch door and open it.
6. There is a white plastic cover covering the cable attachment point, remove it by pulling down and away from the assembly, it clips onto the assembly bracket and helps secure the cable to the lever attachment point. You can now release the cable from the assembly, remove the screws holding the license plate recess cover and the nut holding the key cylinder assembly and then remove the cable assembly bracket, (two nuts). Now you can remove the license plate recess panel and the broken latch lever assembly that is attached to it as a unit.
7. You can’t just purchase the ($2.00) plastic piece that broke, Toyota will make you purchase the entire assembly, $63.00. By the way I shopped around and got three different estimates from Toyota Dealers, ranging from $280 to $360 to do this job. This first repair took me seven hours because I didn’t know what I was doing, I spent 3 hours just attempting to open the hatch, I could do it now in about two hours.
I have the same trouble with my 05 Seq. The rear window stoppped working. Funny thing about there not being a fuse for the rear slider. Coincidentally the rear wiper does not work too. Will be taking it into the deal for a warranty repair. I'll let you know what they find.
Thanks
Thanks in advance for your advice.
Ken
Sequoia
camber: +0.25 degrees
caster: +2.75 degrees (4WD) or +3.00 degrees (2WD)
total toe: +0.08 degrees
These are still within Toyota's specs. Castor is the most critical and should be set at the top end of Toyota's range for the vehicle to track properly. Trust these numbers.....there's been a lot of discussion and real world experience behind them on another board. If you want more detail, I can post more. Just find a shop with high quality Hunter equipment and someone who knows what they are doing and they will have no problems setting to these specs.
I also feel the vibration under foot on this car. Is this common on all Sequoias? Thanks for your help.
The first day I drove out of the dealership I found out the alignment problem, took it back the very next day and they said its fixed and its still a problem. Now I am feeling the vibration under my feet problem, it has only 600 miles on it. Whats next, the tires fall out? hmmm I wont be surprised. I am getting disappointed with this piece of junk that every review board thinks so highly of.
I was debating between the Sequoia and a GM vehicle, because of all the reviews I read I decided on the so called highly recommended SUV. Well, Im not very pleased with it right now. Im thinking of just trading it in for a Tahoe or an Armada. Wasted my money on this lemon!!! :mad:
Your road noise could be from a vent open. I do not like seq arrangement of heater/AC controls after 4 years of driving I still find myself just pushing buttons hoping for the right combination of heat/AC and vents. I guess I could read the directions but after this long I find it morally offensive to have to refer to the manual for advice.
Happy owner but always looking for something better.....
Also, they said that there was a recall for the ball joint and they are going to do that repair. They said it was dangerous to drive it without the repair and that there had been two accidents. I have not received notice of such a recall, but I am getting the work done. They said when it starts causing problems there is a vibration in the steering. I was glancing thru and saw some vibration issues being discussed here, so maybe this would cover it.