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Comments
Did you look into the lemon law in your state? How far "up the ladder" did you go with GM and Buick? Did you file a formal complaint(s) with them? What happened? :confuse:
I don't think people are mad at you but at your attitude. If you had gone through some of these problems, perhaps you would sympathize a bit more. I have gone to GM, I have sent in a letter with all my documentation. They called to tell me no and now I can't get them to send me a 'no' letter in writing so I can take it higher up. I am planning to go to the local newspaper, hoping that will have an effect but I won't do that til I hear back from them. To explain how bad it is, I have called three times and left messages and they won't return my calls. I finally called and asked my rep to let me know the name of his manager since I intend to pursue this. No call. I called in to GM without using my ID number and that person told me he couldn't tell me the name of my rep's supervisor, that I would have to get it from that person. Supposedly he is required to give me his supervisor's name but he won't call me back. Any suggestions? I have already reported my problems at the National Traffic Safety website but unfortunately, most of the people that use this site, haven't reported their problems there. I do love my RDV and am heartsick that GM won't stand behind their product. Customer Service is gone! If you have any other suggestions, I would be happy to listen. I don't think having problems with wheel bearings only is worth the lemon law issue but I would certainly like some satisfaction from GM. I would love to continue driving RDVs but not if this is going to be the situation. Thanks for reading my comments!
mnyhats :sick:
Thanks for the reply. I have been up front about the fact that I have had some problems with my Rendezvous -- so I don't think it's fair to say that I can't or don't "sympathize" with fellow Rendezvous owners. Of course, I do -- and I'm not happy that people are experiencing problems (that could affect my resale value). Fortunately, ALL my problems have been covered by Buick (both in and out of warranty). However, my entire point is that it is not correct, accurate or fair to extrapolate or generalize or make sweeping statements or conclusions based on a few internet posts ("few" = relative to the 200,000 Rendezvous that have been sold) that, for example, ALL Rendezvous BCM's (or wheel bearings, or AC condensors, or whatever) are bad. Or worse, that the ENTIRE Rendezvous line is affected and that the Rendezvous is not a good car.
The simple fact is that many, many Rendezvous owners have not experienced these problems. If every single owner was experiencing the same problems, I would be much more concerned -- and a recall would be in order -- but, so far, that's not the case. The other inescapable fact that seems to be ignored by some posters is that the quality and repair rate of the Rendezvous has improved each and every year the model has been in production. The 2004 Rendezvous is now a Consumer Reports "recommended" buy -- and now has a "Better-than-average overall reliability." So, for those who claim Buick has done nothing to address problems are in denial.
As for my attitude? My attitude is that all makes and models of automobiles will have some bad apples (or lemons) and repair problems ... and some will have more than others. MY experience with MY Rendezvous has been very positive. Sure, I've had some problems, but it's still a good, safe, comfortable car. That's what I was looking for. How, possibly, can that be viewed as a "bad attitude"????? That is based upon my own personal ownership experience.
If you are serious about contacting Buick and voicing your complaints, I suggest you contact Buick corporate and explain your situation. The specific procedure is set forth in your owner's manual:
If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:
 Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)
 Dealership name and location
 Vehicle delivery date and present mileage
When contacting Buick, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle, age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
Good luck. Please let us know what happens.
You'd better reread my posts.All our 2002 RDV problems happened in Jan-Feb 2004 and we traded it off in early March 2004.Where do you come up with this 2-3 year ago crap?It was just a little over a year ago when we got our new Toyota Highlander.If Buick had built a reliable RDV we would still own ours.Unfortunately we got a lemon.
2002-03 RDV's have a lousy trade in value so we took a $5,000 bath to get rid of ours just before it ran out of factory warranty..$5,000 might be pocket change for a corporate lawyer but it sure isnt for us and many others.
If anyone needs ammo to prove to their Buick dealer or GM that theirs isnt the only RDV having a certain problem I'll be glad to refer them to numerous automotive websites I have found that list problem RDV's.
1. Hard Tranny - shifting from reverse to drive is very hard - even after they had the car for 2 days and replaced the diagnostic issues found inside the tranny. also, at highway speeds, find engaging and deengaging the accelerator is hard.
2. Odometer Noise - thought it was the steering column at first, but after driving with my head between the steering column and dash, i find that when going over small bumps, especially when the car is warm or the weather is warmer (>70), a metallic, loose noise is coming from behind the odometer/speedometer.
3. Pulsating & Loose Feeling on the Steering Wheel - This is my biggest issue!!! - It almost feels as if the wheel is about to come off or as if you can feel EVERY bump the front suspension is taking on. since the dealer is off the highway, it is very difficult to replicate. however, it happens the most in city driving, especially between 20 and 40 mph - most frequently when turning, and almost always able to replicate when going down hill with the breaks on coming to a stop - especially on a road that hasn't been paved in the past year.
Any help or thoughts would be FANTASTIC!!! Right now, my wife's '04 VUE blows this RDV away in terms of reliability and is $10000 cheaper.
I have called Buick and have been turned back to the dealership for a 3rd time.
I realize how incredibly frustrating and disappointing it is when you've laid out a lot of money for a vehicle that doesn't meet expectations. I don't think there is any make/model that is exempt from problems. However, let's do try to keep it about the vehicle and not about the person you're disagreeing with.
I am not trying to defend Jeff or speak for him but if you could just take a deep breath and give it a rest I think you may see he is saying "SOME RDV's HAD PROBLEMS" and "SOME RDV's DIDN'T HAVE PROBLEMS" period. Nothing too complicated or earth shattering to understand.
I honestly don't think his statements on the RDV reflect a lack of passion or sympathy towards people who have had problems with their RDV's. His and mine have been positive experiences and I would hope there are more with a positive experience then one's with negative experiences. Otherwise I am sure Buick would cease production on the RDV.
This forum is for people with problems with their RDV's. Problem is some tend to repeat their postings over and over and no matter how many times or ways that posting occurs it is still only "ONE RDV" having that problem and shouldn't imply or reflect that "ALL RDV's" are having that same problem. I think it would be hard pressed to find a mass produced vehicle irregardless of price which didn't have production problems and/or unhappy customers.
You sound like you are happy with your Toyota and that is great, but check the Toyota forums and you will find a lot of people who aren't happy with their Toyota's and feel the same way toward Toyota as you do toward the RDV. That is one of the great things of living in this country "Freedom Of Choice" :shades: .
Everybody is entitled to an opinion some just have more opinions than others. Which by the way is also fine
Best,
Ken
Thanks for all your information and yes, I am very serious about pursuing my problem with GM. However, I have already done what you have suggested, i.e. gone to Buick Customer Assistance, same telephone number you provided. They are the ones that will not return my calls so I can take it higher up. I sent in all my documentation after they required me to get it fixed through a dealership implying they would reimburse me in full. After I did that, they refused and now will not respond. This has all been in prior postings. Since you were so thorough in your suggestions, I think I will begin Step Three and see where that goes. Unfortunately, it sounds, from what you presented, that they will not do anything 'out of warranty.' ("Eligibility is limited by vehicle, age, mileage and other factors....") I think I'm out of luck but I will give them a call. Thanks again.
mnyhats
In any case, two of four have been completed. I await the other two. This has been our first Buick, even though we have been lifelong GM vehicle owners. It has not been my favorite vehicle, but besides these items, it has been trouble free.
Please do not pay for any of these four items without a fight. Do not believe any dealer that tells you that they haven't seen "too many" of (fill in the blank with one of the four). If the dealer will not help you, call Buick. Then write Buick and don't stop until you get satisfaction. They bank on you getting tired and giving up. Don't do it. No one should have to shell out close to $4K to get known problems fixed because the manufacturer won't stand behind the product. Especially on items that should almost never go on any vehicle....at least any with under 100K miles.
PS: I saw a recent posting about someone having a problem with a groaning sound coming from the vehicle when they turn "right". This is fixed by flushing/filling the AWD fluid in the rear axle. There is a service bulletin that the dealer knows about.
PPS: This is my first posting. I've been lurking on this forum for about two years. I felt I should write to tell of my experience because it was due to people such as yourselves, who took the time to write, who provided me with the information to fight back and aided me in getting some of this resolved. Thank you!!
Thank YOU for taking the time to describe your problems. I have gone to Buick Customer Service at GM (see my many previous notes) and cannot get a response. They have already told me no but will not send me a letter of denial or call to give me the name of a supervisor. I will persist. I have finally contacted a friend who is getting me some names of 'higher-ups' hoping they will help me. I do love my RDV and just hope none of the other things go wrong. Two wheel bearings were enough. Thanks for your encouragement. It came at a good time. This gets very discouraging. Knowing that some people are having success 'out of warranty' certainly helps.
Have a great day!
mnyhats
In my humble opinion, I believe the best advice for you is to follow the procedure set forth in your owner's manual (I copied and pasted it above). If you do not follow the procedure, Buick will likely tell you to do so. In addition, if you attempt to follow the procedure and Buick does not follow through, this will not be viewed favorably by the Better Business Bureau, a court or a jury. Document everything you have done (dates, times, photocopies, certified mail, return-receipt requested, etc.). When I filed my lemon law claim (not against Buick), I had to prove that I followed the manufacturer's grievance procedure exactly. Just trying to be helpful ...
Rendezvous BCM Replacement
One of the common reasons for replacing the BCM was listed as “no crank, no start.” In nearly all situations on the Rendezvous, the BCM has no function in engine starting. In fact, if the BCM were completely removed from the vehicle, the engine would still start and run (although numerous codes would set!).
TIP: This is not true for all GM vehicles with BCMs. The vehicles share names for components like BCMs but have different functions, depending on the vehicle line. This is a good reason to review the Service Information before performing any diagnostics on a vehicle.
I also found this info on BCM's:
Motorola Body Control Modules (BCM's)
This information applies to the Motorola BCMs used in several GM vehicle lines:
- Chevrolet Impala/Monte Carlo
- Pontiac Aztek/Buick Rendezvous
- Chevrolet Equinox
TIP: A microprocessor condition that affected early BCMs was corrected during the 2003 model year, beginning with p/n GMAN169 (Impala/Monte Carlo) and GMAN410C (Aztek/Rendezvous). Any BCM with a higher part number contains the microprocessor improvement. The Equinox, a newer vehicle, never had the earlier microprocessor.
Based on the history of these earlier control modules, technicians consider BCM replacement as the appropriate remedy for a number of customer concerns and vehicle conditions. However, with the improved microprocessor, this is not often the case. Analysis shows that almost 75% of BCMs replaced under warranty have no trouble found (NTF) ... In the following tables, you will learn which systems the BCM directly controls, the systems with which the BCM has an interaction, and the systems with which the BCM has no interaction. As you can see, these lists vary considerably between vehicle lines.
Aztek/Rendezvous BCM
Directly Controls
- Door Locks
- Interior/Exterior Lights
- Power Mode Master
- Battery Rundown Protection
- Electrical Power Management
- Security/Alarm (Content Theft Deterrent only)
- RAP Relay
- Fog Lamps (Aztek only)
- Personalization Features
- BTSI (MY03+)
- Reverse Lights (MY03+)
Interaction
- Radio - Theftlock, RAP
- Cluster - Some Indicators
- A/C - PPEI
- Cooling Fan - PPEI
- Rear Park Assist – Chime (Rendezvous only)
- RFA – X Link
- SDM -- Store p/n
- MemorySeats - Personalization
- Power Windows – RAP
- Sunroof - RAP
No interaction
- Wipers
- Engine Cranking/ Starting/ Running
- HUD head up display
- Mirrors
Bottom line: the BCM has NOTHING to do with engine cranking, starting or running.
Source: February 2005 Issue on http://gmtechlink.com/index.html
Take care and God bless,
mnyhats
"But we really shouldn't have to fight this hard, should we?" I definitely had to fight hard when I filed my lemon law claim against a ... gasp ... Japanese company. Yes, I won and yes, my Buick is MUCH more reliable than that vehicle was.
Have a good week.
Which Japanese company was treating you badly?
2014 Malibu 2LT, 2015 Cruze 2LT,
It starts with an "I" and ends with a "u" :lemon:
Now I am experiencing and 'getting louder' road hum basically in the right front.51Kmiles... The service tech told me it could be a wheel hub! I rotated,balanced the tires,(new when purchased) and aligned the vehicle...
Still have the hum turninig into a buzz! Could it be the wheel hubs? Any previous history of these going back at 50K miles? We are looking at $300-400 per wheel to fix this! I'm ready to sell!
Helpful remarks would be appreciated... Hoosierbri!
Yes,I'm afraid some RDV's have a history of wheel bearing and hub failures.Just go back 5-6 pages on this forum to read lots more about this problem.Most go the 1st time at 40-60,000 miles but some happen earlier.I'd sure get this problem looked in to quickly as its a safety issue if they are going bad.
Good luck and I hope you have an extended warranty.
Thanks again.
Has anyone tried adding a towing hitch to their RDV? If so, how did it work and where did you buy it?
thanks!
Try and make GM pay for it.Dont give in without a fight.GM knows they have a problem but will try and make you pay for it.JK27 that posts on here got them to pay for his AC condensor after it was out of warranty.Its well known that many Buick RDV AC condensors have failed.I see it mentioned all the time on the internet.Earlier this year I was at a huge Buick dealer here in the midwest and a salesman admitted to me that it was a major problem on lots of RDV's they have sold.There are something like (66) dealer service bulletins out for Buick RDV's and the AC condensor is one of them.
Check out this post from today on the regular Edmunds Buick RDV forum.
3955 of 3956 Re: my problems [buickrdv02] by buickrdv02 Jun 09, 2005 (2:58 pm)
Reply | E-mail Msg
A/C was checked today and leaking from the condensor, which needs replacing. Bad news it is $1100 CDN. I told them to wait a few hours for me to decide what to do. I called back and they said it was likely covered under a warranty for 4 or 5 yrs from date of manufacture for that part because of some service bulletin. Will keep everyone posted so they too don't have to pay, if I didn't. Here's crossing my fingers, as they are going ahead with the repair based on that infromation that it won't cost me. Who knows though, the labour just might.
Good Luck!!I wonder why your extended warranty wouldnt cover the AC condensor?
What was interesting was that the dealership would not give me the Buick customer service number. I had to find it myself. I won't return to my dealership, but I will use the Buick customer service line again.
In the meantime, I called my husband's mechanic to see what he would charge for an OEM replacement, afterall, if the GM part went bad once at double the cost of an OEM part and it's only covered for one year, why wouldn't I look to save some money. He looked it up and told me it is a known issue and that there have been a large number of issues reported nationally. He said that the lower corner of the condenser was mounted too tight and it is eventually shifting and causing it to punch a hole or leak, requiring the condenser to be replaced.
If they won't fix it with a minimal deductible, I'll have to get the customer service number from you.
#3958 of 3958 Re: Air Conditioner Condensor: Paid for by Buick even though out of warranty [lenfish] by buickrdv02 Jun 10, 2005 (3:28 pm)
Reply | E-mail Msg
OK here's the deal I got today. If your condensor on the A/C is gone for a 2002 model and you have lees than 4 years from date of manufacture and less than 80,000km, it is 100% covered. YOU DON"T PAY!! If tthe car is over 80,000KM and less than 5 years you split the bill. Hope this helps, and if you already paid, I would go back and request a refund, as it is part of their goodwill warranty now.
Thank Goodness I have cold air again!
Only call these numbers after you have given up on your local Buick dealer doing anything for you.Just because your RDV is out of factory warranty doesnt mean Buick wont help you on parts that shouldnt be breaking on low mileage vehicles.They count on people to not push the issue.Sometimes the squeakey wheel gets the grease.
1-800-521-7300 U.S.
1-800-263-3777 Canada
They will want to know your vehicles VIN number,dealers name and location,vehicle delivery date,and mileage.
If you wish to write here is the address.
Buick Customer Relations Center
P.O. Box 5039
Troy,MI 48007-5039
Also, if you know a mechanic other than the dealership's, ask him. Many times they know the whole story.
So, if anybody doesn't know how valuable these boards are, here is another example.
I am going round and round with dealer about Affinity tires on my 04 Rendez. This car is only 3 months on the road. The tires are very aggresive, as was also noted 2 wks after I purchased it, when I complained to dealer, who just shrugged shoulders. I've read boards and many of you state you had issues with tires and GM finally gave in to you. I called GM on Monday. They promised me a return call on Tues, between 3 & 5pm. I rec'd the call from some clerk fellow in Florida, who gave me "claim number," and told me there's no record of any complaints or indication GM ever paid for tires. I spoke of these boards and the issues, & his response was "I'm not here to read what complaints are on any boards, lady!" He then told me he didn't have any response from "higher ups" and felt this was a no win situation and if I wanted tires replaced, to just do it. I dont have the money to just "do it." Can anyone offer some line that I can give to him when he calls back (if he does as promised) on Friday about this if he still feels it's a lost cause? HOw can I get to "Detroit" and not him again, in Florida, and can I go above his head and if so, any idea's on how to get around him? I did take the car to another dealership, and he told me the car is too light (body wise) for these tires and suggested Michelins, tiger paws, and Goodrich, but also said he didn't know if GM would honor my complaint. THis car doesn't hug the road properly with these tires. This other dealership was much kinder, and sympathetic, and said a softer tire would make it ride smoother and I'd have more control, as the affinity's just make it bounce and do it's own thing. At least he gave me a reason and I used that reason of the body being too light for the tires, to this clerk in Florida..You could hear the smirk. Any help, thoughts, suggestions, greatly appreciated. With so many problems on the various years of this car, I only have 1700 on it, and I'll tell you, I don't think I care to keep it just out of fear of the "unknown" and "known" issues here. Thank you for any thoughts you may have on tires.
If you are serious about contacting Buick and voicing your complaints, I suggest you contact Buick corporate and explain your situation. The specific procedure is set forth in your owner's manual:
If your concern has not been resolved to your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative:
 Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.)
 Dealership name and location
 Vehicle delivery date and present mileage
When contacting Buick, please remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.
STEP THREE -- Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle, age, mileage and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.
Follow the above steps to the letter and document everything you do. Good luck. Please let us know what happens. I wonder whether Buick has any "duty" to replace your tires. If they are safe, and you just don't like the ride, that sounds like something you should pay for, imho.
I have a 02 Rdz with 160k km.
So far I have had the following issues:
-Muffler baffles collapsed twice (2 replacements)
-Hood paint has bubbled & corroded
-Front wheel bearings replaced (both sides)
-a/c condenser replaced ( faulty bolt)
-power steering rebuilt ( made squealing noise when wheel was turned left or right)
-Head gasket replaced (leaking)
-lift gate shocks failed
-rear wiper motor replaced
-torque tube replaced (drivetrain)
The latest is the exhaust manifold- $2000 repair not covered under warranty due to the fact that a bolt rusted thru. Gm's extended warranty wont cover it even though it's only gone thru 3 winters.
Gm's extended warranty was sold to autosheild here in Canada a few years ago.
Beware--- they will only replace parts with ones they get from the wreckers or aftermarket. It's a real shame this is the first brand new vehicle I have ever purchased & have babied the vehicle with up to date service. (all @ the dealer) It seems I have to fight with them every time the vehicle has a problem. Their always blaming Autosheild, when in fact they sold me the ext. warranty & assured me I would be looked after.
I now have to go & meet with the general manager of the dealership who has graciously offered me $10k for a trade in and to absorb the manifold repair provided I buy another GM vehicle from him. I have had the vehicle since July 02 & paid $52k with taxes. What does everyone think? Should I fight some more or give up?
All my km are highway so I figured it might last me another couple of years But with over $10k in just warranty repairs, think its time to move on. :sick:
I am also from Canada and I can't wait to get rid of mine. If you can afford it, please unload it now and don't be shocked about the trade in value when you shop around. I am waiting for the end of this year to get rid of mine - year end deal. I too had the squealing steering wheel - but they told me it was normal as it ages :sick: - so mine is still squealing.
Thanks for the information-Greatly appreciated. I rec'd the call today from GM today. The response was that they had called my dealer and that I should "work" it out with the dealer and he gave me the name of the service manager. I called to speak to him, and his suggestion was that I decrease the pressure in each tire by 2-4 lbs, which supposedly would make the car ride "substantially" different, to quote him. This is the first buick I have had, as I come from Dodge Caravans, but I'm not totally "dumb", per se. I know if we pump up the basketball to the fullest, it'll bounce hard, and if we decrease that pressure, it will bounce a little differently. That being said, that was the only suggestion he could offer. He told me the Affinity Tires are meant for the AWD vehicles, and that they are 960LBS heavier than the front wheel drive. I'm going to trust your opinion on this because you seem to know the ins and outs of the vehicle, far more than I. He did agree it's a very aggressive tire, but didn't feel he could ask GM to replace tires. However, on prior posts, many people here indicated that GM did infact replace their tires. My complaint started 2 wks after purchase when I asked service rep to take the vehicle out, for the same reason. The car doesn't hold the road well, and seems to have a mind of it's own, per se, and literally bounces. I have been "assured" by the Service Manager at dealers that there are very strong springs in the car and didn't really get far, other than an open invitation to stop in and he would decrease the air pressures for me. I suppose I should do that and document such, as you indicated and go from there. I've printed out the steps you noted and will keep them "handy."
Your thoughts appreciated. I will follow up next week here after I return from this visit to the service dept, to keep you and others informed. Thanks! Gail
Sounds like you either got a rock stuck between the brake pad and the brake disc, or you have thrown a pad. This has happened many times before. Take it to the dealership, and they should promptly look at and fix the problem. I could have this repaired for you (even if i had to replace pads and rotor) in less than an hour.
Hope it gets fixed promptly. I will never own a GM vehicle again, after my dealings with a 1999 Oldsmobile Intrigue ( :lemon: ). GM, in both quality of service AND vehicles, is abysmal...