Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
Back to the XC90, I really am looking for more objective information on it's reliability. In a 2003 Consumer Reports article, the top four brands in terms of fewest problems were Acura, Toyota, Lexus and Honda in that order. Volvo ranked tied for 26 out of 30, behind such steller brands as Chevy (24), Jeep(23), Pontiac (22), Oldsmobile (21), Dodge (19), Plymouth (18), Hyundai (12) and Buick (11). And it's not an anti-Swede thing, Saab rated a very respectable 7th, ahead of BMW (13) and Nissan (8).
I don't put 100% confidence in Consumer Reports (or any other single source, for that matter), but it's pretty hard for me to overlook Volvo's ratings so far down the list. Our friends who have Volvo's like them in spite of problems, but are generally quick to admit they have had their fair share over the years. Perhaps I want my cake and to eat it too - a $40k+ vehicle that looks like a beauty, but doesn't behave like a beast when it comes to long term reliability.
So, what say you XC90 owners? How did you get past the Consumer Reports, JD POwers and other poor ratings of Volvo?
Here we go again.
Let's get back to my previous statement:
Reliability does not equate to the longevity, and vice versa.
I do not expect, just plainly do not, the same level of reliability from Volvo as from Toyota, Honda or Nissan. Different philosophy, different approach to the technological advances, different "trial and error" base, etc.,etc.
But I do expect that Volvo has good workmanship, uses durable materials and major parts with the long life expectancy. And so far, nobody could challenge that.
I have mentioned before that as far as I could see, there are much more old Volvos on the streets as old Lexus.
I I've got a lot of bashing for that, but nevertheless, I've conducted a small non-scientific research last month. Everywhere I go, I was counting the old Lexus LS400 (1989 - 1992 model, the slimmest one)) and old Volvos (240 and 740 only to be sure about their age).
The ratio is more than 100 to 1 in favor of Volvo in West San Fernando Valley and metro LA areas. And this is consider that Lexus sold over 60K cars just during the first year (what is that - 3, 5 times more than Volvo? I do not have statistics in front of me, but I do not think I far from the mark).
I am challenging my opponents to do the same and I promise to be very open-minded to their results.
So, longevity is number 1,
Than goes - safety, style, versatility.
Price too (my wife is a small business owner and you know the rest), etc., etc.,
And a status statement.
I know, I am going to humor you, but in my world of highly (decently) paid professionals - 45K car is a statement.
To be continued...
it's not as big a statement as buying a Mercedes, but it is more of a statement than buying a Chrysler (even a Daimler-Chrysler)
the Volvo label does have "some" panash (sic?)
I am just hoping that the reliability is average.
I am concerned about reliability, but I felt that on allother issues the XC90 beat its competition. The decision would have been far more difficult if I only needed seating for 4 or 5, but if you want seating for 7 the analysis is pretty simple. And the "grin" factor of driving the XC90 compared to the MDX, well....I just didn't smile when driving the MDX. I enjoyed the drive of the XC90 more. But that's a matter of taste. The MDX is a fine vehicle.
I also wanted something that looked good, and I didn't feel that the MDX looked good. Felt the same abiout the Highlander (they have 7 seats now?).
I have been fortunate in that I have had none of the miriad of problems a [B]few[/B] have had, save for the radio power, which was quickly fixed.
The problem I have had with Consumer Reports is how they gather their info. They send surveys out to owners to fill out. These owners, as I understand it, only receive a survey if they are a CU subscriber. This leaves out a huge portion of potential owners.
Secondly, the survey is a fairly long, exhaustive survey. Owners who have a problem-free vehicle are less likely to spend the time to fill out the survey than owners who have problems. The owners who have problems are more inclined to vent their frustrations by spending the time to fill out the survey and send it in.
Over 40k XC90's have been sold in North America alone since the `03 model year. The posters on boards like these make up a small fraction of total owners regards to complaints.
One can go to any make and model on these boards and find miriads of owner problems but they all make up a fraction of total owners.
I quit relying on publications telling me what to buy when I bought a new `96 Mercury Sable, which CU glowed over (it and the Taurus). I had nothing but problems the first four to six months of ownership, with lingering nitpicky maintenance issues on and off until I offloaded it.
But hey, I'm just a happy XC90 owner for over 9 months now, what do I know?
You saved me a few minutes to write a second part of my response to habitat1.
Great points.
The CR is not any more objective than the current Town Hall message board. I have ignored CR twice in my life - once with Nissan Altima and then - with Volvo S80 and I am happy that I've done it.
It was not difficult for me to do - when you read the reviews, you have to pay attention to the matter, not to the emotions. Then you can get a relatively objective picture even from the negative reviews.
In both previous cases, and now, with XC90 I just do not see any real substance in the complaints, that will prevent me from buying a car I like because of... (see my previous postings)
The reliability of Volvo is less than Toyota and always will be less than Toyota, but so what?
The average car reliabilty is so high now, that it practically guarantees a reasonable trouble-less (it's never trouble-free) experience.
If you're going over to the mainland you'll want to check out TT Lines and Scan Line. However, be forewarned that the fast boat is in the morning. Afternoon boats take about 5 hours. (Yes....I learned the hard way). AND....The Raddison bar makes a TASTY BURGER!!!!
Here's my car count:
8 Volvo's, including:
3 S80's
1 S70
1 C70 Convertible
1 XC70
1 V70
1 XC90
21 Lexus, including:
7 LS (4 400; 3 430)
4 GS (1 300; 1 400; 2 430)
3 ES (2 300; 1 330)
2 LX470
1 GX470
2 RS330
2 SC430
Didn't count Mercedes, but noted that there were 2 SL500, 1 SL55, 1 C32, 2 E55 (old design). My guess is that there were 20 other Mercedes total, mostly E-class and S class. Not quite as many BMWs.
Unfortunately, by my estimates, 95% of the aforementioned cars were under 5-6 years old and most looked under 3. I'll keep my eyes open, but I can't remember the last time I saw a Volvo 240 or original 1989 vintage LS400 on the road here. Maybe they've all gone to California.
Like I said, I certainly don't put 100% confidence in CR. Or JD Powers. But I'm not sure trying to count old cars is going to become my gold standard for judging long term reliablity. It was rather interesting though, until I started getting honked at for going too slow while I was ditating my car counts into my tape recorder.
P.S. Just to clarify, I'm not trying to hold Volvo to the Acura/Lexus/Honda reliability standard. If they were in the top half of the ratings, on par with Saab, Nissan and BMW, I'd probably not be the least concerned. But they were way down near the bottom of the list, amoung brands I wouldn't touch with a 10 foot pole. I hope that as more dat comes in, the XC90 proves to be more reliable than these surveys or JD Power ratings suggest.
Think all the 240's got stuck here in Chicago with me on their way to California. We've got more of those things than corrupt politicians.
You got to be kidding...
Lawyers and financial advisers working for the government and driving 15 year old cars...?
I would not think so, unless it's a collectible item.
Look, let's drop it. It one of those things where it's OK to disagree. I believe that Volvo has a high life expectancy, you do not and it's fine. I drive Volvo, you drive ??? and it's fine too.
What is important, that when we present our opinions we also are describe what is behind our opinion. This way - the average buyer from SF Valley, who can afford 45K car can relate to my views and my non-scientific researches, and the average buyer from Downtown DC will relate to your opinion.
One other thing - please, do not be snobby, there are not any cars on US market now, that is not good. They can be better or worth, but there is a market niche for every single car sold here, otherwise, they are pulled from the market (we saw it happened, didn't we - FIAT, Alfa-Romeo, Yugo).
Cars in general became much more reliable.
Perhaps I am unusual in my low tolerance for maintenance and repair headaches. Of our three current vehicles, two have been delights to own; one has been a pain in the butt. I want to avoid a repeat of the latter.
The anecdotal evidence, Consumer Research reports, and other reviews go from one end of the spectrum to the other with respect to Volvo. I'll need to reach my own conclusion and I appreciate your input as well as that of others in this forum. So, thank you for that.
Thank you and you are welcome.
Just out of curiosity and to change the mood (maybe) - What are those vehicles?
The ones, that are delight to own, and the one that is a headache?
I have jumpped into the discussion after 4 and half years of just reading solely because I wanted to get accurate anecdotal evidence from actual users but not the generalized statement - all Volvo are piece of crap. There was too much of that on this board. I think, that the tone of the discussion has changed a bit since then, and I want to believe that I have contributed to it somewhat.
The dynamics of the S80 board support my point of view. It started 5 years ago just as XC90 with the overall overtone that one more crappy vehicle hit the market. It has toned down a lot, since then, when there were more actual testimonies placed on that board. The Volvo is Volvo, relatively limited production car with a character, and you either like it or not.
So, for as long as we would try to post facts, and when posting opinions, try to explain what our opinions are based upon - I would be a happy participant.
Headache: 1996 Isuzu Trooper w/ 71k miles.
I am trying to put the Volvo in perspective. One nice thing is that, of the two dealers I might buy from, one is less than 2 miles from my house, the other even closer to where I do a lot of work and both include free loaners.
Best wishes.
First I now have a 01 RX300 which has been a very good car and plan to replace it in the next year or so. I started looking the XC90 because of the 7 seats. After driving 3 XC90’s (2.5’s) I finally decided as comfortable as my RX is, the XC seats are more comfortable. I also like the way it drives.
Since I own a RX I have read the RX posts for several years now and some questions that are discussed there and not here have surprised me. People on the RX forum discuss costs of the extended warranty but very little discussion of that here. Surprising considering there is a lot more discussion of reliably for the XC90. Did anyone buy an extended warranty and if so cost?
Maintenance - With Volvo doing all maintenance until 30K and oil changes at 7500 do the dealers use synthetic oil?
Cargo Capacity - With my RX I use a Thule roof box but I still have more room in back than I will have in the XC90 with the 3rd row seats. Does anyone know the distance from the back of the 3rd seat to the lower back door. I’m trying to figure out if I can lay my present suitcases I use down in the back. I will gain cargo capacity on top since the XC90 has a much higher roof rack capacity than my RX.
Reliability - Like all others here I am concerned about reliability. Do I think it will be as trouble free as my RX, probably not, but most of the posters here have not had major problems and as some have pointed out people with problems look for a place to complain about them. Most people without problems just enjoy their vehicles and therefore don’t post or read this forum. My daughter has a 1993 940 which has mostly been a very good vehicle.
Excitement - I enjoyed driving the XC90 and get excited about owing one. As nice as a new RX would be it just doesn’t do anything for me or get me excited. The XC90 does. I have more questions/comments but enough for now.
Thanks
I've had mine for 3 weeks now and the "initial quality" is just about perfect. Very comfortable and quiet down the road. Firm but compliant suspension. For long term reliability, this vehicle uses components that have been used in other Volvo vehicles for years so I am fairly confident. This is our 5th Volvo since 1988 and we usually trade them around 130,000 km (85,000 miles) and we did not have major issues with any of them. In fact I would say that reliabilty and quality have been improving steadily trough the years.
Guy
1) What has been the most frustrating service/repair issue you have had?
2) What has been the most pleasant surprise in owning/driving the vehicle?
3) If you could change one thing on your XC-90 what would it be?
Any other owner comments would be appreciated!
Thanks!
Alan
McAllen, Texas
2- Handling and quietness of the vehicle. Good standard sound system.
3- On 2.5T, The engine has excellent low end torque but could use a little more top end power.
Guy
None so far (after 9 months and 14.5k miles).
2) What has been the most pleasant surprise in owning/driving the vehicle?
For me (and I realize this is subjective) the comfort of the seats. I had lower back surgery 14 years ago, so long trips are a pain. I drove the entire trip to Florida pain free. The lumbar supports were excellent. Another pleasant surprise is the heated seats ( I was neutral at first but now really appreciate them). I was also surprised at the responsive acceleration of the 2.5T. We have had no complaints with it and it has been a breeze merging and passing - even on fairly steep grades.
The premium audio with subwoofer has exceeded my expectations.
3) If you could change one thing on your XC-90 what would it be?
I would like to see a manual tranny as an option, but I understand that won't happen in the U.S.
I have heard that s2000 is a bit underpowered in the low RPM band and you need to be pretty "heavy footed" to get it going. Is that so?
The latest responses from the current XC90 owners will help, I hope, to put the Volvo in perspective for you.
I will attest to the XC90 later this year, when I will own one, though if you want to have my review of the XC90 introduction event in El Toro marina base last year, let me know.
I am going to post my perspective to the Volvo S80 to the respective board. So, you might visit it over the weekend.
Regards,
Lev.
I already have booked the overnight ferry to Kiel, Germany on Stena.
I've been in Gothenburg back in 2000, but it was March and it was rainy and really gloomy, so I found the city as somewhat blunt.
But I had a great time in Stockholm, and found that city to be a real gem.
Thanks,
Lev.
I bought extended warranty, 84mo/100k for $2100 at the dealer. I had very bad experience with a '94 Saturn (believed CR :-( then). I plan to keep this vehicle a long time. Owned a used '83 Volvo 240 station wagon. Man was it solid. Especially after two accidents (not my fault. Nobody hurt, except the other cars). I had a $7 tube (PVC?) changed on my Mercury minivan last summer. The dealer charged a total of $140 - fixing things can be expensive.
I am about to go for the 1st oil change. So cannot tell you much here.
The back cargo room is decent. You can fold down one 3rd row seat and it's easy since you don't have to remove the (oversized) headrest. The 3rd row has enough back room so people sitting there don't feel like "dropping off" the car.
I think this vehicle is too new to have real long term reliability data. That's partly why I bought the extended warranty.
I feel it's a nice and solid vehicle to own. One little experiment I did before: use one or two fingers, try to press against the body area such as hood, panel. Do it on a few vehicles and see if the feeling is the same.
The "big" columns don't bother me. I'd rather move my head a little than having "small" columns.
Driving is a lot about how you feel in there, too. I drove a Neon about ten years ago. I "outran" everybody in San Jose city/hwy while I was driving it - I was guilty of too hard on it. My point is, an engine is rated >= 6000 rmp, but how often does one drive His/her car at that rpm? If he does it often, get the extended warranty, please!
On the XC site, download the big pdf file (45 MB) on the Volvo site, there are some movies in there about how the vehicle have been built to protect the third row occupants. The roll-over movie is quite impressive too.
http://www.volvocanada.com/index.asp?pag=brochure&lng=en&- - col=anigreen&typ=cars&car=xc90
http://home.socal.rr.com/liptchane/El%20Toro%20presentation/
If the movie is impressive, then believe me - the ride itself is on a par with the best Disneyland rides.
The driver speeds up to 60MPH, then, when "moose" pops-up, takes his feet of the pedals, swirls car to the right and immediately to the left.
You hear emergency braking screeches form under the carriage, while drivers feet are off pedals, and car maintaining an almost perfectly leveled composure.
Our family took that ride three times, as I said, it's better than Disneyland.
URL is
http://www.borton.com/parts.html
I ordered the mirros, took them to my dealer and had them put the mirrors on before I picked up the truck last October.
They work great - completely remove the blind spot. I feel very confident changing lanes and have never had an instance of "missing" something.
I highly recommend them!!
Thank goodness I own a bicycle, otherwise I wouldn't have reliable transportation to work.
Well, enough pleasantries and onto the issue at hand. If you recall my last entry had to do with rusting lugnuts. The dealer replaced them. This past week I noticed two new issues: 1) a crunching noise coming from the right rear-end at low speeds, 2) A banging noise eminating from the driver's seatbelt pillar.
Well, the dealer informed me that the two rear shocks were shot (I'd rather shoot the car) and had to be replaced - 16K miles and I haven't hauled or towed anything. The noise from the seatbelt pillar requires a relacement of the belt/tensioner assembly.
Did I mention that there were a lot of "software updates" too?
Not to dispair, I went to the boneyard today (on my two-wheeler of course) and pulled the Ford logo off an old Grand Torino. When I get the XC-90 back, I'm sure it will fit.
Volvo=Ford=Found on road dead.
1) Frustrating service/repair issue? We've only had it in the shop one time. Be SURE to let the Volvo dealership install your trailer hitch. My husband had a third party install one and we ended up having to take it to the dealership to get a wiring harness and to have the computer reset. At the same time, we were complaining about a knock we noticed when applying the brakes as well as accelerator. They said they tightened some bolts (I don't know which ones) but the problem is not resolved. We haven't bothered to take it in AGAIN for this.
2) Pleasant surprise owning/driving vehicle - The fact that it rides more like a car than a SUV. My previous SUV's were Ford Explorer and Mercedes ML320 which had rough rides. I'm also pleasantly surprised that I am overall very pleased with the vehicle because it was my second choice. I wanted the BMW X5 but chose the Volvo because of the 3rd row seating and was more kid friendly than the BMW...mainly more cargo space.
3) One thing I would change....well, actually two things. First, I would prefer to have AWD. We didn't get it because when we had to turn in the leased Mercedes, we couldn't locate the Volvo in the color I wanted with AWD so we settled for FWD (we live in FL). Secondly, I think Volvo needs to redesign the rear of the SUV due to rear visibility. I find it extremely difficult to see objects when backing up. I wish I had the back up rear sensors.
Hope this info helps and that if you do choose the Volvo that you will be happy. I used to own a 240DL that I had for 13 years.
2. Rich vinyl/fabric interior [non premium]
3. Am unable to read digital info on dash in daytime with
sun glasses [polarized to reduce dash reflection on wind
shield]. Also, an analog clock instead of tach would be
practical [would rather know time of day than when the
turbo kicks in]. A tach belongs on stick shift sports car,
not an SUV anyway [now that should generate a few
challenges].
Over the last week Volvo has released over a "dozen" service bulletins related to the XC-90 including 1) Installation of a new fuse/breaker for the headlight washers, 2) some sort of strap device for the tailgate, 3) A new key system so the ring doesn't fall off. There are others as well.
The dealer replaced the rear shocks (as in another service bulletin), put in for a new driver's side seat belt assembly, and updated the software.
One of the software fixes which is immediately apparent is that at the conclusion of raising the power windows, there is a brief "power burst" which occurs bilaterally and seems to cinch the windows in tightly - hopefully alleviating the dreaded window drop.
Still, IMHO these issues should have been addressed before the vehicle was released. It is clear to me that Volvo rushed this product to market with inadequate testing/revisions. My major bone of contention arises from Volvo's advertising campaign which misrepresents the product. They claim that the vehicle was designed from the ground up in order to "do it right". What is sadly evident is that Volvo who is late to the SUV game, just "did it"
guyf: You said the distance from the back of the 3rd seat to the lower back door is 19.5”. The Volvo brochure seems to indicate it is 22.6”. Comments? Which is correct? Since you probably actually measured it I would trust your measurement. I’m trying to figure out if one of my suitcases will fit there lying down.
Do any of the 3 12V outlets retain power when the ignition is off?
When I bought my RX I went thru the FWD vs. AWD question and figured I live in FL and had never had a AWD vehicle or needed it so I went with the FWD. Any reason not to get a FWD XC90 instead of an AWD vehicle?
More questions to come.
Thanks
If your suitcase is 19.5" or less, it's going to fit.
A FWD will be lighter and save some fuel; but not much.
Guy
http://volvo.autowebaccessories.com
How about the grey floor mats there for XC90? Is the color really dark like almost black, or slight lighter grey?
Thanks in advance for your help!
My 2 cents....
Guy
Guy
Emm
sell genuine Volvo parts or aftermarket parts?
Emm
Yes but the running boards are heavy enough for this to be a 2-person job. They bolt on over existing brackets with longer bolts.
> How about the grey floor mats there for XC90? Is the color really dark like almost black, or slight lighter grey?
Fairly dark. Matches the graphite interior.
I like them. They do have a sharp cut-off which bothers some people. Many seem to have been aimed too low from the factory although this is easy to adjust.
> Do any of the 3 12V outlets retain power when the ignition is off?
The one in the cargo area stays on.
> Would the running boards help reach and load/unload a side opening cargo box on top of the vehicle?
Yes. They also help children get in and out, but they tend to be in the way of adults.
Anyway some web sites on steel. Hardness is wath we are look for, I believe.
http://www.matter.org.uk/steelmatter/metallurgy/7_1.html
http://www.materialsengineer.com/E-Alloying-Steels.htm
http://www.primosknives.com/articles/alloys.htm
http://www.efunda.com/processes/heat_treat/introduction/heat_trea- tments.cfm
Anyway, lets got to the bottom of it. What kind of steel does Volvo and the other use in their safety-cages?
To this day, I've had spectacular service from mine, and just returned from the dealership after having had the 15k service performed. My experience is obviously the polar opposite of yours and adds to my dismay, I'm sure.
Zeen is correct in that every manufacturer issues TSB's to their service dealers. These TSBs contain info regards to how to proceed with certain repairs, and are occasionally simple instructions in dealing with maintenance that the dealer may not have been aware of.
For example, (per the NHTSA website) the `03 Infiniti FX35 has 22 TSB's, the `03 XC90 has 13 TSB's and the Acura MDX had 41 TSB's.
Bottom line, TSB's are not much of an indicator to quality issues. The number of recalls and consumer complaints are, however.
You will find some answers in this article.
Guy
I'm right there with you. 15 repair visits in 9 months, less than 10k miles on the car. The last 2 trips to replace a rear wheel bearing and to "reseat" the rear springs.
Getting the manufacturer to take a car back is not as easy as it sounds. Here in MN, you have to have 4 failures of the same part, or be without use of the vehicle for 30 days. So, 11 more visits, then I can get an attorney to try and force them to take it back. That is of course if they don't want arbitration. Gotta love it!
Guy