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Comments
Wellesley MA Volkswagen has taken care of my car and done a 100% flawless job. I believe having a highly skilled dealership servicing these vehicles is the key to a happy relationship between car & driver.
Best of luck to all.
Bob Lucido
Winthrop, MA
After reading your horror story, I feel ashamed to complain about my own used 2004 Phaeton. My car's only problem is with the TPMS, which has been worked on by three different VW dealerships, two of which claimed to have Phaeton-trained technicians, but without success. Clearly there is something basically wrong with the design/manufacture of the car's TPMS (at least of the 2004 model; I don't know if later models have the same problem).
And it's extremely unlikely that VW will do anything for owners of the 2004 Phaeton unless forced to; there are too few of us, and we're widely scattered, so we can be ignored. Our first step, I think, is to form a Phaeton Owners Association, so that our voice carries a little more weight with VW. I've addressed a couple of inquiries to VW of America, requesting some support in forming such an association, and have gotten nothing but a run-around -- they offer me a phone number where no one answers the phone, nor answers voice mail, and so on. One thing that would help greatly is to have the sponsorship of a VW dealer; does anyone know of one that might be willing to help us? Does anyone have any ideas on how to bring some pressure to bear on VW of America?
Mark Halpern
My Edmund's setting should allow you to E-mail me if interested in participating. Thanks, Joe
See this tread, and I've posted key info below:
http://forums.thecarlounge.com/zerothread?id=4224311&postid=59642931
I received my OEM sensor replacement from TireRack and had it installed on the rear passenger tire yesterday at lunch. Going against the directions, I pushed the 'New Spec. Pressures' when the tires were warm immediately after the sensor was replaced. All I did was ask the tire tech to inflate the tire to the lbs. the rear axle had in memory. I didn't even check the other tire pressures. With 2 or 3 resets I was getting system faults. On about the 4th reset, I parked the car at work with the system still in learning mode. I drove to a meeting, parked the car, then started the car to drive back to the office, with the system in learning mode the whole time. Finally, on my way home after work the system chimed and all tires registered 'OK' !!!!!
So, after spending a $107 for sensors, stems, and shipping and $17 to have the wheel sensor installed and tire balanced, my system was back to normal.
I called the dealership to talk with the tech., but he was out sick, so I talked with the service writer. The minute I started telling the story (nicely), he asked if I could tell the story to the Service Manager. Within seconds the Service Manager was on the line and very apologetic. To make a long story short he said that they would make sure they take care of me in the future.
What I'd like to pass on from my particular experience for those of you who still want to maintain the TPMS system on your car:
1. Be patient.
2. If one particular sensor on your car seems to start creating erratic warning messages, make sure you make a note of it if you have to end up replacing that one sensor later. (My car gave a warning at one tire initially, then gave sporadic warnings, and finally just said system fault consistently. Once that a system fault registers on your car there's no way to isolate the faulty sensor easily)
3. Know that one sensor can cause the entire TPMS system to act failed. I read that here on Vortex and it was so true for me. Having a Vag-com did no good for me when 4 out 5 sensors were indicating that they had a transmitting problem.
4. When all seems lost after the TPMS registers a 'System Fault' press the 'New Spec. Pressures' button and keep going through learning new pressures mode to see if you can get some of the system to work so that you can isolate a faulty sensor if that's the problem.
5. A 'System Fault' is a very generic warning. I had a system fault for a faulty sensor and it came back when I was trying to get the new sensor working with the TPMS system. Again, follow #3 and set the system to learn new pressures repeatedly to see if some part of the system is working.
6. Be patient.
I feel the above advice works if you have a sensor problem based on my experience. If you have a controller issue, that would probably be easier to diagnose, but I can't talk about that from experience. That would be Michael's arena.
If you appear to have a sensor problem, a dealership may be tempted to replace all 5 sensors to rule out having repeat problems with the system. Now that I've learned from this experience, I'm hoping that if additional sensors fail I'll be able to quickly diagnose and replace them.
Lastly, as far as I know, my sensor failed due to transmitting problems or some other problem with the sensors themselves and not due to the battery. The sensor should have shown at least 20 months of battery life in it when it failed.
I hope this helps folks in diagnosing their TPMS problems.
Thanks for all the help Michael and others.
I assume that you are happy with your car because it has been fault free or.. you just know how to fix it!
In any case I'd be interested in talking to you about buying it when you get your 06 12cyl.
Bill
I've now had my Tyredog after-market TPMS for several weeks, and it works. And I can recommend Autosport as a place to buy it; when I reported a problem with one of the sensors (probably my fault) they immediatedly sent me another one; when I still had a problem, the sent me a whole new Tyredog system. There are several features the system offers that I haven't tested yet, such as warnings when the pressure in any tire falls below a value you set, but the basic feature of reporting the current pressure of each tire works well.
Question: have any of you had a 80,000 mile service on your Phaeton? Mine will be coming up shortly, and I'd like to know how much that major service cost you. If anyone wants to get in touch with me directly rather than through a posting here, my e-mail address can be found on my web site, www.rules-of-the-game.com.
Mark Halpern
Your post is so similar to my experience it's unreal. Although, I guess I'm lucky, my 2006 Phaeton has only been in the shop for 92 days in 33 months.
Have you been able to get any satisfaction? Volkswagen has the worst customer service of any company that I am familiar with. They keep telling me that my experience is unusual and that while the company should do something, they just don't have any program in place to help owners with these problems.
Nope, no satisfaction from VW, when I made my last payment, I told the young lady on the phone (very, very sympathetic young lady, of course, that doesn't help me) that we had not driven our Phaeton in months due to continuous drip from transmission pan and small oil leak from rear seal of engine .... BOTH of which which "taken care of twice" in the last year of warranty.
We have NOT driven our 2004 W12 Phaeton SINCE JUNE 2009, when the transmission and oil started leaking again, when they started again, I tried to work with the dealer which had been servicing it, they told me I had to start paying despite the fact that they had JUST "taken care of it" twice in the last year.
I called 7 lawyers, only 1 was willing to look at it, he has sent letters with no results. So, our black beauty just resides in the garage.
I "could" drive her, but I do not want to have to deal with an $8,500 bill for a new transmission despite the fact that I have aftermarket insurance, which has not even become valid yet, because when I started the aftermarket policy, I had to drive the Phaeton 1,500 miles before the policy would pay for a covered repair.
I am willingly open to joining others to make a group claim for these repeating problems.
... finally, to the other member who wants to trade his V8 for a W12, I could not in good conscience do that to you ..........
If anybody wants to give a group action a try, please write to me .... wab3tx @ gmail.com
Bill B
On what may or may not be a related issue: I'm now getting an error message that says "Defective Wheel on Board". Anyone know anything about this?
Yes, there's no doubt that the TPMS in the '04 Phaeton has a systemic problem. I've gone to great trouble, as you have, to try to get it working in my car, and finally gave up out of weariness. But you seem to have had better luck -- please tell me where you got it fixed, and whether VW made any contribution to the cost.
My tires are filled with plain air, and I've never seen the error message you're getting; another small complaint I have about VW is that huge as the Owner's Manual is (they're not exaggerating in calling it "Owner's Literature"), it still doesn't cover every symbol and message the car can generate.
Looking forward to your reply.
Mark
Do you, or anybody else, have some words of wisdom for me?
When I test drive the car, I lose all apprehensions. What a car! I just don't want it to become a burden.
Joe
Joe
I am considering buying a Phaeton in the near future. Reading some of the horror stories on this forum is really putting some serious fears in me. For my 2 cents worth, looking from some other forums, A suggestion would be to service your (collective) Phaetons with an Audi certified Mechanic, the Rational being that the Phaeton components and functions are more closely related to Audi vs VW.