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Honda Odyssey: Problems & Solutions:(1995-2004 Models)
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Comments
I am not picking on the mechanics, some are good and some...well. It's just a different world at the factory than at the dealership.
Remember, we aren't talking about that many Odys, right?
Most people would want an entirely new vehicle if the transmission breaks shortly after purchase. Transmission failure is NOT a minor problem (as CR reminded people over and over again as a reason to not recommend Chrysler).
If a new Odyssey has a bad transmission, the owner should be given another NEW Odyssey. Keep the Honda reputation untarnished. Don't let "one bad apple spoil all the good ones".
Sell the Odyssey with the remanufactured transmission as a "used vehicle" where expectations are not as high.
Now, if the second transmission were to fail, that would be a different story.
But...that's me.
And yet it doesn't seem to have affected the Honda Ody reliability reports. Don't get me wrong ... people who have new vans with a bad tranny should be upset, and if mine goes bad before 100K, I will be. But if this is such a widespread problem -- for Honda or Toyota or whomever -- it WILL show up in reliability and quality reports. It doesn't. Except with American cars such as Chrysler, because at least at one time it WAS a widespread problem. Whether it still is, I don't know.
I have been in the automotive industry all of my life. I once managed a 45 man shop. I know how things work and I know how people think and act.
Most people would be unhappy and for good reason. They would want their van fixed. Very few people would demand a new car.
Let's just leave it at that...O.K ?
They have pretty much given me the impression that "Unless it is broken, it aint gettin' fixed . . ." attitude. I have been to the dealer four times now and they pretty much have me and my wife convinced that I am crazy. For someone who drives around 30-40K a year I think I know how a car drives and feel that I am pretty in tune with how they should run. The car has been very jerky and my mileage on one tank recently was 14.7 MPG, another was 16.7 MPG with almost all of my driving being done at 50 MPH. This is were I have experienced a vacilating tachometer and jerking that would take place.
Thanks for the post, if this doesn't work it is off to see the Illinois Lemon Law attorneys!
It's not a widespread problem. The actual problems are very few on number. But, it's a Honda and people expect perfection. When a Honda or Toyota stumble it's a big deal.
And, I hope it stays that way. Itll keep them on their toes.
I agree with you. A new car should never have a problem. In your case it sounds like your problems areen't limited to the transmission.
But, things happen even to the best of cars like your Toyota.
You sound like you are totally tainted towards your car at this point and that's unfortunate.
I would give them a chance to fix it to your satisfaction and try to relax a bit. I'm sure it'll be fine.
Sure I do Isell.We've traded e-mail corresponsdence on 4 seperate occasions.You told me about managing an automotive shop when you were 24...though I believe you had written it was a 24 man shop, not a 45 man shop.Plus, you mentioned about that secret club you're in that you won't let me join.This was only about 6 days ago dude.
I disagree though. Most people would demand a new car. I think everyone on this board has stated as such.But, you are entitled to you opinion.Good day.
2vanman, "Honda Odyssey Owners: Problems & Solutions" #4046, 3 Feb 2005 9:28 pm
You bring up an important point!
If a Honda or Toyota fails there is disappointment because of its higher expectations for bullet-proof reliability.
When any other brand fails, it becomes more acceptable/tolerable because of the expectation of lower reliability. If it works reliably, it is considered a bonus.
Replace the transmission and sell the problem vehicle as a USED vehicle and increase the length of the warranty.
What if the alternator went bad? Same thing?
hkatar, did your situation get resolved? how? I've got the same problem (going back to dealer for 2d time), and a friend has been in 3 times for it.
thanks.
If you needed open heart surgery, would you go to a hospital that does this type of procedure or an out patient clinic?
I vote for a new vehicle when trans/engine fails!
I've seen couple aftermarket coin solutions that people use in the new Ody to correct for this problem: one is a round holder that fits into a cup holder; the other is square holder with several rows of coins. Both have spring-loaded vertical compartments for different coin denomination.
The one that I got at auto parts store is a rectangular holder with two rows of coin compartments and with flat bottom. I simply have it placed on the rubberized tray between front seats. Because it has a flat bottom and because the tray is rubberized, the thing stays put like it's glued down. I highly recommend it!
I consider the transmission, engine, air conditioning system, brake system to be "major components" but do not consider an alternator to be a major component.
I would say the same thing if a DC, MPV, or other new minivan had a bad transmission in the first 30 days or 1000 miles. Replace the new minivan, fix the bad transmission, and sell the vehicle as a used vehicle with a longer warranty.
Tell the buyer upfront that the minivan had a defective transmission. If a person wants to buy an almost new minivan with a rebuilt transmission, he at least knows about it before paying over $25,000.
When a car gets bought back by the manufacturer as a lemon law car, it does get re-sold as a used car disclosing the status.
Replacing a transmission DOES NOT indicate the entire car is a lemon...sorry.
The second transmission failed 30,000 miles later. By then Honda had extended the transmission warranty to 100,000 miles. Having little confidence that a third transmission would last beyond 30,000 miles (taking us to the end of the warranty period), we traded the vehicle...for a Pilot. I figure Honda stood behind the product which is more than I can say for other manufacturers.
Recently a Honda sales rep told me that the problem with the 4 speed tranmssions in the second generation Odyssey was simply that the vehicle was heavier than anything they had made before and the transmission wasn't beefy enough. Whether this was his opinion or "fact," I don't know.
There is a failure rate in any manufacturing process. It can minimized but not eliminated entirely.
And it is unfortunate when it happens - especially early - with a major component such as a transmission. However, I would not expect a replacement vehicle in such circumstances.
I don't know what you mean by "agree," but if you are sure the test driven vehicle has a bad transmission, you would be nuts to buy it. You didn't sign any paperwork, so you don't have to. Do I win anything?
I would not expect a new replacement vehicle for a new one I purchased UNLESS it had to have a major component replaced within the first 30 days or 1000 miles.
However, I would NOT be a satisfied customer if the transmission had to be replaced in that short period of time and the manufacturer or dealer did not give me another new vehicle to replace the one with the defective transmission.
However, no manufacturer has such a policy nor is there any legal precedent to support your proposition for their very good reason that if the problem is fixed then there is no problem (and there has been no loss of value). If the problem cannot be fixed then the lemon law applies.
Also, there is a vast difference between pre-sale discovery of a problem and one that does not manifest itself until after the sale.
for a critical component like the transmission, the ABS system, or for a major engine component that will require some time and effort to replace, one might reasonably expect that you're going to get a free loaner vehicle (of equal or better accomodations and safety...say for a van...you're probably hauling kids...your rental should be for something which can safely accomodate your family).
And perhaps a gesture of goodwill is extended to you (that can't hurt): perhaps the first two scheduled services are on the dealership / company for your inconvenience?
then, if there is a significant delay getting the replacement parts, one might reasonably expect you are shown some excalating good will: perhaps with a free extension to your warranty, perhaps specific to the failed sub-system (ie transmission)? i don't know if that's possible...but it would be nice.
when you've got a rep for quality, or your trying to build one, you want to exceed customer expectations, not merely meet, marinally meet, or fail to meet them. and i think, the initial ownership period is critical - customers get kind of nervous about the integrity of the vehicle when there's a failure so early. rightly or wrongly, some people will feel that a system put together in the factory has a the potential to last longer than the equivalent done at the dealership.
one last thing, for a re-manufactured transmission, a customer should be given extensive documentation on what parts were replaced and the source (for example, was the torque convertor replaced), and is it comming from the factory, or a sub-contractor, and if a sub-contractor, which.
question: does a remanufactured transmission installed in say the third year of vehicle ownership within the warranty window for time and mileage, result in another 3 years / mileage of coverage, or the remainder on the original warranty for the rest of the car?
I initially thought maybe a fuse or two might have blown out, but I cannot figure out which one of them would have blown out. Does any one else have a similar problem.
For a van that is only 3 months old and has only 1000 odd miles on it, this is very disappointing. I did not expect this from a honda.
See if you can turn on the headlights or if the horn honks, if not, I would bet it's a dead battery.
I bought the coin holder from Advance Auto Parts. There's a lot of them in DC area.