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Comments
Good move on VW/Audi's part, although they should have acted earlier, IMO.
ohhh, by the way.. I have a 2000 A6 quattro and experience with it has not been good. One problem (minor ones) after the other.
Thanks for your help
I am also getting an oil burining smell when the car has been driven either hard or longer distance.
I have 63,000 miles and this is the first major complaint I have. Like all others posting here I have had numerous minor warranty troubles and my dealer works on his own schedule.
Last question. Does anyone have a good mechanic in the Dallas/FW area.
Thanks
PC
-wiper fluid pump broken, so fluid leaks right out
-Navigator is balky, sometimes does not work ("Check CD" message)
-Rear driver's side window goes down, but not always back up.
-Keyless entry no longer works (on either key)
I am happy w/ the car, just checking around.
We both have had numerous minor problems with them. I have 63k and just took it to the shop for a whole list of things. The instrument cluster needed replacing, window and sunroof problems, rattles, a recall, cd player quit working etc. I guess my point is plan for the problems to continue and hope you never have it our of warranty.
Don't get me wrong I love my audi (it's my second one and my brothers 3rd) and the dealer is close to me so it's not to incovenient with the loaner.
Audi America...what a joke. I swear you could put anybody in that position to listen to problems and do nothing. Since I'm the second owner of the car, they don't care (maybe they treat the original owners the same), but the guy almost came out and said that if I was the original owner, they would be inclined to do more!
Next car will be a Volvo S60R...sure it will also be high maintenance, but had to switch brands.
It's hard to believe that I've accumulated such a long service history already (I've had the vehicle for 8 months). Overall, I love my A6, but I could do without the inconvenience of bringing my vehicle in almost every month. At least I don't have to pay for any of the service, so I guess there is a bright side to everything.
Thanks asiu28 for your update. I suggested your solution to my service rep over the phone and he said that replacing the transmission mounts probably will not resolve the problem, so that's when he said that the entire transmission MAY need replacing. Hey, good luck with your vehicle and I'll update again after I get my vehicle back from service.
can you imagine how hard you have to work to rationalize away these "minor inconveniences" when you plop down $90K for a new RS6?
Now I realize there are not as many posts here on the neg board as there are on the general A6 board, but this has certainly been an eye opener.
The questions still stands, does AoA review this, I wonder?
The subject of oil changes reminds me that only in the last 30 years has it been standard to automatically change the filter with the oil. Before that, when the change intervals were shorter (1000 miles ?)and the idea of knocking off Boston to Buffalo in a long day was unimaginable, it was common to change the filter only on every other change.
I moved to Chicago at the end of the year and bought a 2002 S6, also with Telematics. That car was delivered with warped brake rotors. (The car shuddered violently the first time I braked from above 50 mph about 10 minutes after taking delivery.) In the ensuing 7 months, it has been to the shop 3 times for electronics failures. It's already on its second head unit, and last week the Telematics control module failed. The defect caused the OnStar system to remain on constantly, and the battery drained every time I parked the car overnight. So now the car is sitting in the dealer's repair shop waiting for parts to arrive.
I love the engines, chassis, design and ergonomics of these cars. But I'm sick and tired of visiting repair shops. I'm demanding that Audi buy the car back before I begin legal proceedings. Audi USA is claiming they are not aware of any other Audis experiencing these problems. However, an Audi technician in Greenwich told me that Telematics systems are failing in droves and that Audi is on the umpteenth software release trying to correct the problem.
Can anyone give me any information that would help? Thanks much.
The brakes are fine, no water leaks in the cabin, the radio is wonderful. The only problem I have is the drivers window goes down fine but has to be brought up in 3 steps. Close it half way until the motor slows down, then lower it an inch or so and then go up again and the window closes fine.
Finola said in message 133 that there is a LQ service bulletin that states Audi will replace the front door window guides. How can I get a copy of that bulletin so I can show it to my local Audi dealer?
Thanks, Paul
PS: This is my second Audi. My '84 5000S lasted 235,000 miles. I never took it to the dealer except for warranty work. As a mechanical engineer, I find the dealer tended to screw up more than they fixed. It takes time to fix an Audi correctly. At $87 an hour, owners aren't willing to pay for the time it takes to get it right. I bet most Audi owners don't do their own repairs. If they did, they would understand their cars and be able to handle the little things that do go wrong with a car as sophisticated as an Audi.
1) Rear window would not close - Audi played with the window and could not find anything wrong with it
2) Radio system went out and I had to wait 3 weeks for the radio to be replaced due to dealer issues
3) Audi installed the LATCH system incorrectly (We had to bring the car in 3 times to get it installed correctly)
4) Check engine light keeps coming on - We brought the car in twice for this. Audi first indicated that it was probably due to a loose gas cap, but finally discovered (on the second attempt) that there was a faulty check engine light
5) Cricket sounds in the auto vent system, which were really annoying - Once again, we brought the car in twice for this. This time Audi found leaves
6) Coils fixed (Audi recall)
7) And lastly, we now have to replace our 2 front tires at 25,000 miles due to "aggressive" driving or "driving up and down a hill."
We live in the hills, but I find it ridiculous that the tires are so worn that we cannot drive the car until they are replaced. The dealership explained to me that this is common since it is a high-performance vehicle and people drive their A6s aggressively. I laughed because we bought this car while I was pregnant, and use it as the family car. In addition, I have been driving my Acura Integra up and down this hill for 6 years and have not had to replace my tires. Has anyone ever experienced this issue with the tires?
Thanks!
A frustrated Audi owner
I clearly need to make an appointment with the dealer but I thought I'd post a message to see if other readers have experienced the same thing.
Thanks,
Mark
Because I had two Audis in a row that had chronic electronic failures, I asked Audi to repurchase the S6 so I could switch brands. They refused. In frustration, I ditched the S6 at a huge depreciation loss (it was only 7 months old) and switched to a Mercedes SL500 . . . which has been flawless.
Despite all my experiences with Audi, I recommended a new A4 to a friend, based on the superb styling, chassis, engines, and ergonomics. I just warned her to stay away from Telematics. The day after she picked up the car she called me in a lather. It was delivered to her with the taillights burned out.
Audis could be great cars. Unfortunately, they seem to be sourcing their electronics from junked Jaguars.
We bought our A6 in March of 2000 with 4000 miles on it..it had been the dealer owners demo....loaded A6 Quattro MSRP $41,995. In our testing and driving this car blew away the competition and was head and shoulders above anything from BMW, Lexus, Acura or Volvo.....we loved it....We had read all the bragging from Consumer Reports onm it also ....drove like a dream and there is nothing more sure footed in the rain or snow. Then our 2000 Consumer Reports arrived the next month and read "we can no longer recomend the A6 due to extremely poor reliability" We have been able to live those statements.....the car now has 34,000 miles and still drives like a dream when it runs.....we have had the following items replaced....
1. Windshield washer motor
2. Windshiled washer pump
3. Digital dash cluster (3 times)
4. Dash board...bubbled up and seperated at center
5. Power window motors/regulators front doors
(driver side x2, passenger side x3) every wife loves to come home in the rain soaked because the window on her $41,000 car won't go up
6. Fuel sending unit recal x3
7. Tie rod recall...mine required a whole new steering rack
8. Rear pillar trim...seperated required replacement
9. Front bumper support recall and multiple o wrings replaced even the ash tray
10. Vacuum leak -line recall that I was never notified about found out ablut when we took the car in with the failure light on
11. Battery-2yrs old 22,000 miles battery goes out shuts down everything car goes off to the dealer on a flat bed....
12. Power seat motor passenger
An even bigger problem is my nearest dealership is 63 miles away and their service is terrible....the next nearest dealer is 250 miles away......
It is a shame that such a beautiful driving car with awesome looks and high quality interior trim and materials can be such a piece of junk from the reliability standpoint.....evenmore disappointing was when I tried to review issues and concerns with Audi and requested an extended warranty period and was told "we see no pattern of problems or concerns outside of expected vehicle maintenance" What a crock.....I have had more trouble with this one car than all the other vehicles (9) I have owned combined. No more Audi and Porsche or Volkswagen for me...Ever....Thank You. Despite this car being in outstanding condition I will likely get killed on depreciation when I go to sell it.....
D
I have wanted an A6 for some time. I tried to work a deal with two local dealers and failed. They seemed to stone wall me on price. I had picked a color, (deep red color, almost brown) that I liked and apparently no one else does. It was a 2004 2.7 T and sat on the lot for 3 months! Yet when I said I'll take it and wanted a deal they balked.
But to the story......
I drove two 2.7s; both new. Both with similar problems. Step on the gas to pull out, lift for a moment to check traffic and then step on the gas again and it hesitates. Startling to say the least. I thought it was going to stall. Then backing up, stopping and dropping it into drive, it hesitates a moment and then seems to clunk into gear. These were brand new cars.
I spoke to the service consultant. He was frank. His performance is measured in part by the responses by customers. He does not like the A6 and says he can't fix either problem. They are charactoristics of the car and can't be changed. I asked if anyone complained about these things and he said "all the time." All the Audis have the hesitation he claims, but the A6 is the worst. Both problems are related to the tranny, so he says. The hesitation is not fuel or electic but because the car can't decide if you want 1st or 2nd, it hesitates. The slop in moving from reverse to first it just inherent with this tranny.
Of all the models, he says the A4 is the best but he didn't like any of them. This is the service manager for a significant dealer in the Midwest and he services Audi products. His reason for not liking the cars.....everyone complains about these problems, he can't fix it and so he does not get the high scores on customer evaluations he needs and wants. Reasonable, I think.
As much as I wanted an Audi, I scratched it off my list.
Not trying to be a negative poster but this is an accurate reflection of what I learned.
On the positive side, these are usual events in driving an Audi and so if you can live with them, at least you know it's not just your car. And.....by far Audi has one of the most comfortable and good looking interiors for the mid range I've seen.
Roll
Point 2, my electric windows have a life of their own. Up-down-up-down. Frustrating!
When she (all cars are female) starts the bendix sticks in the flywheel prompting comments 'Is it diesel?'
Are they made in China or what?
Has anyone experienced the following?
1. The malfunction indicator lamp(MIP)has illuminated several times. The dealer checked the diagnostic code and it revealed a problem with the torque converter. The dealer consulted with Audi Tech and they recommended disassembling the transmission to determine what the problem is. Disassembling a transmission has always concerned me. Should I be? I am taking it in today for this two day procedure.
2. My front brakes (pads and rotors) have been replaced three times in 20K miles.
3. My back up warning alarm no longer works.
I am going to give the dealer some time to fix these things but I am becoming increasingly frustrated about this $46K "luxury" automobile. I suppose I should look into the extended warranty or unload the thing near 50K miles.
Peter
My dealer says it is a problem with the driveshaft and that the driveshaft needs to be replaced.
Has anyone ever heard of needing a new driveshaft?
Could the sounds indicate any other problem - hopefully of simpler nature?
I have 38K on mine and have had it flushed once since I've owned it. The funny thing is the Audi dealership would not have done it unless I insisted on them doing it. Don't these people know when these things should be done without being told to do it?
After looking at all these postings, I have been lucky. The work I have had to do is normal brake work at around 55K, one window wouldn't go down, and I also ripped my bumper off the front. As others have said, do NOT pay for this. I argued it was a design flaw, and it was replaced for free. I have never had to add any oil until the last 5K miles, and it is less than 1 quart for that 5K miles.
Any recommendations for a good independent Audi mechanic in the East Bay (Walnut Creek, CA) area?
Our A6 Avant got diagnosed with the same problem - $1800!
How did you get this done for free? Please advise.
Thanks.
Krishnan