Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Dealership trouble!
I am from a long line of GM employees (combined history well over 70 years of service) and I have FINALLY gotten a lemon and the story is really sour! http://www.palominostallion.com -- We had our brakes go out at 16,000 miles .. the truck is routine alright! We have electrical problems and now we hit the 100,000 mile mark and the diesel engine is attempting suicide. This is a 1999 that I could have PAID CASH for a NEW truck with all of the repair costs. Day by day updates on the website. I look forward to your thoughts and comments.
0
This discussion has been closed.
Comments
Try this website to bring you up to speed on other issues with the Silverado's http://www.angelfire.com/tx5/gmpistonslap/index.html
Good Luck and keep us informed.
Ray T.
Just a reminder that the Town Hall chat is on tonight (5-7pm Pacific/8-10 pm Eastern) Stop on by and bring a friend! The more the merrier.
Hope you can join in and share your stories about: Inconsiderate Salespeople/Inconsiderate Buyers
PF Flyer
Host
Pickups & News & Views Message Boards
Currently, we have not had the truck back one full week and we are having the same problems. I understand that General Motors will only support the WARRANTY thing (which brakes are covered for 12k miles and they bit the dust the first time at 16k miles), BUT do not continue to support the dealership's bad behavior when it is obvious that they started the problems, and I have the paper trail which shows when (and where) the problems originated and the engine was under warranty.
OH. .then they inform me that "you have too many miles on that vehicle for it being that new". . well, I am a poster child of advertising for a good product. I am not into some fad where a crew cab, heavy duty truck is for play -- I actually USE the thing. I feel so let down by family, General Motors, and the dealership. They have an excuse for everything or they justify everything.
Continuing the battle. I will also continue to update the website. I have NO problems trying the Duramax and putting it to the test, but they were blowing head gaskets during GM's tests too, mind you they had more miles than my puny engine, but still -- I am a good source of input on what the truck can hold up to.
Thoughts, comments. I look forward to hearing them! http://www.palominostallion.com for updates.
I had my truck in last summer cause the rear drivers side brake was squeaking. Had like 17K miles on my truck. They replaced both rear pads and turned the rotors all under warranty. They kept squeaking. I narrowed it down to some surface rust on the rotor i sanded it off and all has been well since.
Sounds like you need to find a new dealership and fast
I see no evidence to tie a 'cut radiator hose' to service work on a headlight switch. The switch is under the dash, nowhere near the rad hose. Now, the work on the air conditioner 'door' might have been done under the hood, but you seem to be tieing it to the switch repair. Or did I read it wrong?
Yes, you bought a heavy duty truck, although you do not say what model or motor you bought.
But, you have over 100,000 miles on it and the things that I see failed are the 'usual' things that happen to vehicles across this amount of milage. A 'heavy duty' doesn't mean things will last longer, it means the truck should be able to handle heavier loads.
And, it looks like you have loaded this truck. If you carry 3 horses, this means you have at least a 4 horse trailer (or is it a 6 horse). With a crew-cab you could be hauling up to 6 people.
This is a lot of weight. It's gotten you through 100,000 miles, give it some credit for this.
And the largest item, $2,363.86, you give almost no detail, only a 'gasket kit' and misc supplies. What's going on here? Is the motor needing a rebuild? Is this a head gasket job? Did you drive it any distance at all with low coolant and/or overheated?
I see a lot of questions here, and not much detail to support your claim of a truck failing prematurely.
And, I'm not a GM employee or associated with any auto business.
RESPONSE: They also replaced a wire from the battery to the alternator which was directly under the hose.
Yes, you bought a heavy duty truck, although you do not say what model or motor you bought.
RESPONSE: This is a Chevy CK3500 Crew Cab 4x4 SWB (single wheel base) with a 6.5L Turbo diesel. My understanding is that with kept up routine maintenance and care 100,000 miles is just getting a diesel broke in.
If you carry 3 horses, this means you have at least a 4 horse trailer (or is it a 6 horse). With a crew-cab you could be hauling up to 6 people.
RESPONSE: We pull a 2000 Sundowner 3H trailer will full living quarters. I believe this is about a 24ft trailer from GN to tail. We also carry two adults (average size) and a dog. I think the truck can handle this as I see smaller trucks handle the same load.
This is a lot of weight. It's gotten you through 100,000 miles, give it some credit for this.
RESPONSE: If I did not have a record of problems with this truck that began at 16k miles I probably would not complain. But, when a dealership service department is taking every advantage to claim "out of warranty" and you cannot get anything fixed without a fight. In addition, they admitted to cutting the radiator horse and I still had to pay for those repairs.
And the largest item, $2,363.86, you give almost no detail, only a 'gasket kit' and misc supplies. What's going on here?
RESPONSE: My question exactly!!! I took the information directly from the service ticket/invoice. There is $363.86 in parts and $2,000 in labor. What you read on my spreadsheet (http://www.palominostallion.com) is exactly what the ticket reads. They replaced a head gasket (which we have had coolant trouble since their repair work in August, 2001).
This dealership I have discovered is infamous for keeping vehicles too long, over charging for repairs (even based on what their books tell them to charge). I have filed a complaint with the attorney general and there were 21 complaints filed against them last year. I have a LONG LIST of people which have the same trouble with this dealership. They perform repairs (rip you off) and still have NOT FIXED the vehicle.
WHAT TO DO??? You complain to General Motors about needing some type of "complaint" system to protect the consumer, but it is obvious that they are backing the dealership and service departments. Then you have the dealership/service department who simply do not care as another customer will come down the road and pay for work unsatisfactory also.
TO TOP IT ALL OFF -- their own sales people state that their service deparmtent is LESS THAN desireable.
WHAT IS THE NEXT STEP?