Dealer Service Dept Scams?
Took my toyota pickup to the local dealer for an oil change and new exhaust appointment. About 2 hrs later at work, I get a call from Bryan, the service writer. "We don't have your exhaust in stock, but we will have the part tomorrow." I say ok. But Bryan continues to talk. "The technician notices some others things wrong though." Now I am intrigued. "What?", I ask. Well, let me tell you, Bryan rattled off a laundry list of stuff, front and rear brakes, ball joints, timing belt, yada yada yada. You would have thought the truck was a hunk of junk. Funny though, I keep the truck meticulously repaired, but not always by this dealer. My question is who gives the dealer the right to go through your truck when you specifically bring it in for an oil change and new exhaust? Who pays for this or is considered complimentary? This teed me off big time. Any thoughts? Thanks and sorry its so long....
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