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Dealer Service Dept Scams?
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Comments
Kidding - they did assist in that manner and we always work on the car when it's cold.
mullins - There's nothing wrong with paying people to take care of auto maintenance. You or I may be able to a lot of it, or even electrical and plumbing repairs around the house. But, many people don't not have the time, ability, or desire to do these things themselves. There's nothing wrong with that at all. (Plus, that's how guys like us get such pretty girls to marry us.)
You've all been there. Your front calipers and rotors are off, car's stripped to the spindles, and the sun is setting in the west while you go to the parts store for the 47th time for yet another elusive part, fastener or solvent.
I've gotten repair shops down to a science. I know all their strong and weak points. So I send my car to different shops depending on the job. I even pick the most patient mechanic for the jobs that are the most tedious.
on edit: One thing I can say about my wife that I am proud of, every little noise or odd vibration that car makes, she tells me about it as soon as she can. While she doesn't have the ability to repair the car, nor the desire, she knows when something is amiss. It's that knowledge I think every car owner needs.
AAA card for her.
TB
Should you be captured, I will deny any knowledge of this conversation.
I wouldn't mind so much if the work was actually needed, or was done properly. I had a dealer shop change the transmission fluid on my truck and during the next oil change I saw two bolts that had not been tightened and were hanging loose.
I think vehicles would last a lot longer if repairs were done properly. I think a lot of cars get so many half-a**ed repairs that eventually they are a huge mess and no longer reliable. My last car I had 13 years and it was in prime shape when I sold it.
DD
Aye, there's the rub. In my experience, dealers are not the best place to have repair/maintenance work done, unless of course the car is still under warranty.
On Thursday, we brought our CL in for the standard moonroof rattle/sqeak, and an oil change. Pick it up Thursday night. I drive off in my Jaguar, she drives off in the CL.
She uses it all day Friday. I don't see it again until saturday Morning. Right away, I see two BIG scuff/scratches on each corner of the rear bumper cover.
I call the dealer first thing Monday morning, but that service rep isn't in until Wednesday, so we wait until this morning to bring it in. We talk to the Customer Relations "greeter", who brings the Service Manager. He says, and get this, "If you feel we did it, we will make arrangements with our body shop to have the bumper repainted at no cost to you."
Those lousy, cheating...oh...wait a second...
THAT IS TRULY EXCELLENT CUSTOMER SERVICE! I would highly recommend Stevens Creek Acura in San Jose, CA for anyone looking to buy or service their Acura. Actually, the buying experience was piece of cake too. But, that's for a different forum topic.
As I said, I'm very impressed with the folks at Stevens Creek Acura for doing the right thing, despite the damage to the bumper cover.
That way, you'll get $100-120 worth of free service and won't have to deal with the big 15K and 30K services.
Skip the blinker fluid flush and summer/winter air rotation in your tires 8^)
About the only thing I would recommend more frequently than the carmaker is brake fluid refill (annual, brake fluid is hygroscopic and absorbs water) and perhaps more frequent transmission fluid/filter changes.
Other than that, most of it is simply inspection.
TB
it does sound like they fessed up nicely over there.