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this is a big safty issue, gee i guess somebody has to die before our government does something about it
HELP!!!!
all cars have issues....it comes down to the interval and type....some cadillacs are having castrophic differential failures at highway speeds...04/05 CTS-Vs in particular.....take a look on this forum at other car brands....and you will see the same ranting....
all brands have lemons....many dealerships have issues......my first sorie, the dealership couldnt get a check engine light to go off....less than 150 miles on it...got the regional kia tech rep involved, KIA America...and the dealership eventually traded on the sorento for another one, no questions asked....so again...no problems from my perspective......
forums like this are an outlet for folks to address there concerns and voice displeasure for one reason or another..to those that have issues and problems with their car.....it is an inconvenience and hassle.....and in some cases...perhaps a perceived safety hazard.....
04 Chevy Malibu Maxx ....68 complaints/35 for steering...complete failure due to electronic steering...NHTSA did an engineering safety design study..and didnt enforce a recall..64 bulletins and 4 investigations, car rating 3.35
06 Pontiac Solstice....17 complaints/10 for drive train..this involved leaking rear differential and some locking after the fluid drains if not caught before hand....the differential is a major point of discussion on the solstice forum,
0 recalls, 23 bulletins, 0 investigations..car rating 3.7
04 Cadillac CTS 73 complaints/27 for drive train...most were for differential failures...some catastrophic at highway speeds locking both rear wheels.....failure still an issue in the 05-06 model years....3 recalls, 169 bulletins and 0 investigations...car rating 3.65
03 Acura 3.2TL 109 complaints/63 for drive train...1 recall, 112 bulletins, 1 investigation ..car rating 3.68
03 Sorento 95 complaints...23 for engine and 7 for drive train.....seems about the same ratio of complaints for certain safety related issues....1 recall, 14 bulletins, and 0 investigations 3.19 rating.....
if you read these numbers.....the sorento comes out better than Acura and Cadillac....less complaints, less critical complaints on components and fewer recalls, bulletins, and investigations...I didnt spend time reading all the specifics...but again...just looking at numbers.....
again all manufacturers produce lemons....does a steering column failure in Malibu, a major differential failure in a Cadillac or Acura, and crankbolt failure constitute a safety hazard....to that drive of that vehicle...absolutely...does it brand the entire model bad....I dont beleive so......
I can probably print out 12 pages for these cars as well between this site and the NHTSA.....my point here is that all cars have issues...regardless of the brand.....but you make a broad generalizations when branding a car model....
Thanks
I checked mycarstat and the 2004 Sorento had 25 complaints and 0 investigations. The 2004 Lexus RX330 had 141 complaints and 6 investigations. The pulley coming off is not even a safety problem, as the car is still steerable without power ( just ask Dale Earnhardt Jr.), hence no investigation by the NHTSA.
However, if your crack shaft breaks, that's another story.
Also, there are two different water pumps made for this year and they are not interchangeable. So it was in the shop longer waiting for the proper water pump.
We have experienced the check engine light coming on for no reason (took it to our mechanic and nothing was wrong with the car). :confuse:
Shocks are another expensive part and are only available through the factory or dealer. I guess were Kia makes it's money is in parts. :mad:
and no I dont have stock in any of the companies...simply taking a big picture look here....
I love our 2003 Sorento and since we bought it I have not had to go to the local Napa once in a year and a half ... It rides like new , It does go thru headlights more than the average vehicle , But overall its been a good vehicle .. 43000 miles on it , but after reading these forums I was just waiting for the crankshaft bolt to fall off ... Some of these guys on here are scary , So I hope I am the one affected and they get this fixed , Cuz i don't want the crankshaft bolt to break while we are on a family vacation .. And I have had wonderful dealings with my KIA dealership .. Anyhow .. I believe you can have a Lemon on almost every vehicle ... I am a 20 year Chevy driver till we bought the KIA .. GM has their problems ..Toyota too .. So if Kia is going to fix my Crankshaft problems And the vehicle continues to drive the way it does (LIKE NEW ) I will be a happy Kia driver till it's paid for
KT2007070901 Type Campaign
Language English Published 7/23/2007
Model Sorento [BL](2003) Sorento [BL](2004) Area N. America
Gr./Sys./Comp Engine Mechanical System / Cylinder Block / Crankshaft
Symptom EN1000 - Hard/No start
ENN001 - Noise
ENN002 - Vibration
Subject Sorento Crankshaft Bolt Replacement (SC072)
Description This bulletin provides information related to the 2003~2004 Sorento models produced from 6/30/2002 ~1/28/2004. The Crankshaft Pulley bolt may become loose, especially if it was improperly torqued during routine service. The usual indicator of such loosening is a rattling noise coming from the engine compartment, which can be traced to the Crankshaft Pulley assembly. The Crankshaft pulley bolt and washer should be replaced with the corrosion free bolt and washer (Dacro Coating) which can be identified by its silver color. The crankshaft pulley bolt and washer should never be re-used and should be replaced, if removed. This bulletin describes the proper service procedure for identifying and torquing the Crankshaft Pulley bolt.
PREVIOUS
NEW
Crankshaft Pulley Bolt
Special Washer
Crankshaft Pulley Bolt
Special Washer
N/A
23127 39801QQK
Gold
Black
Gray
Gray
Vehicles Affected 2003~2004 Sorento vehicles produced from 6/30/2002~1/28/2004.
Parts Information Part Name
Previous P/N
New Part Number
Hardware Color
Bolt and Washer Kit
N/A
23127 39801QQK
Silver
Campaign Completion Label
N/A
UK030 SC072
N/A
Service Procedure 1. Open hood and check for SC072 Campaign completion label on the panel above the under hood fuse box.
• If Campaign SC072 label exists, NO FURTHER ACTION IS REQUIRED.
• If label does not exist, continue on to step 2.
2. Raise hood and remove the engine cover.
3. Rotate the engine clockwise until the crankshaft pulley alignment holes are approximately aligned to the 3 (three) and 9 (nine) o’clock positions.
4. Remove bolt from power steering return line bracket, gently push the line rearward to gain access to the locking device on crankshaft pulley holding tool.
5. Insert crankshaft holding tool (K07U-SC072-SST-1 ) dowels into the crankshaft pulley assembly as shown in photo.
6. Rotate the lower leg and lock tool against the R/S frame rail to prevent the pulley from turning. Insert and screw the lock pin to prevent tool from coming loose during procedure.
7. Remove the crankshaft bolt and washer using K07U-SC072-SST-2 crankshaft bolt removal tool.
8. Install the new replacement bolt and washer. Using K07U-SC072-SST-3 socket, torque the bolt and washer to 145 lbs. ft. (196.5 Nm).
9. Remove the crankshaft holding tool from the engine assembly.
10. Install retaining bolt for power steering return line, torque to 13~16 lbs. ft. (17~21.6 Nm).
11. Install removed engine cover.
12. Install the campaign completion label.
SST P/N K07U-SC072-KIT Components:
Figure
Crankshaft Pulley Holder (K07U- SC072-SST-1)
Ratchet with 22 mm socket and extension pipe
(K07U- SC072-SST-2)
22 mm Stubby socket for torque wrench
(K07U- SC072-SST-3)
Operation Code And Time Claim Type
Causal P/N
Qty.
N Code
C Code
Repair Description
Labor Op Code
Time
Related Parts
Qty.
R
23127 39800
0
N59
C63
Crankshaft Pulley Bolt and Washer Replacement
070011R0
0.3
23127 39801QQK
1
Now I am in $1,200 for the rear main seal, and they want another $5,000 for the engine block. My oil changes averaged every 8,000 miles. Owners manual recommends 7500, or every 5000 if you fall under "severe driving conditions" which is what they are classifying me due to my high miles. Customer relations told me that they would have denied me if my oil changes were every 5500 miles, as they do not feel as though I am a good enough customer.
DO NOT RELY ON THE 10/100 WARRANTY TO PURCHASE THIS VEHICLE
kia also seems to be very stingy on "policy warrenty" (bending a little bit)
as i read my owners manual i fall into "severe service as well as 99.999% of all in the usa
meaning engine oil changes every 3 months or 3,000 miles which ever in first
i follow the "sever service" impilcity and service the vehicle myself and have exemplory records to prove it. since i am a reteired mechanic.
almost everything the kia dealers has done including simple oil changes they have screwed up !!
if they reject a warrenty claim on me i won't stop. i will spend big bucks on a lawsuit if i have to
i will notify all the local tv networks and state and local agencys
i will be heard around the the usa !!
Please review them up using the Dealer Ratings and Reviews module too.
my timing belt was changed almost 20K past the recommended time interval...and I ask the service manager would this effect any future warranty issues and he said no.....we have it documented in our records of the service...and you are covered.....
So I agree with Steve...their are dealers that do good work, stand behind a warranty and in fact are reasonably priced......shop around even if you have to go out further...
Has anyone had the problem get fixed?
We have a 2005 EX that experiences the driveshaft bump. It has 22k miles. It's very annoying to us. We've had the dealer address the issue and follow the TSB, but they haven't been able to get rid of it. I asked them to look at it again and they said that it wouldn't help as they haven't been able to get rid of the bump in any of the sorentos that have come in.
Has anyone had the problem get fixed?
After they fixed my plentum and cylinder#6 head, it seemed to run ok. then 2 weeks later I noticed a 'bump' feel as i was accelerrating between 50 - 60 mph. Kind of like a pause/hiccup/kickback/skip - :confuse: I'm not quite sure how to discribe it. I just know when driving, it did not flow smoothly anymore.
please let me know. I would like to be a little more versed before I go to the dealer. I also got the recall notice today. Oh joy...now I get to see the dealer (can you hear my sarcasim?) :P :lemon:
very happy with they way they have handled service on my sorie...reasonable price....and always a one day turn around.....in for the recall now....94K on my 03 EX....
I have been told that both Kia and Hyundai (owned by same people) cannot keep up with their 100000 mile warranty, so they have made a blanket decision to deny everything possible. The only recourse is to STOP BUYING THESE VEHICLES.
I explained to them the bump and they acted like I they had never heard of it before, but I swear some times it bumps so hard I have looked back to make sure I havent been rearended And now I'm hoping that this isnt going to be how it is with this car for the entire time I have it, and I'm wondering if this why the orginal owners sold it back to the dealership.
everybody with the crankshaft bolt problem must to bring proper attention to this serious problem
i am not sure that the coating on the bolt and washer is the problem but just a cheep work around Kia has come up with to save money not to deal with a real fix $$$$$$$$
I will stick with my 1999 Ford F150 and my husband can get the new car.
Please keep me posted about any class action lawsuit. I still kept all of my records. Maybe, I (We) all can get some relief from all of our troubles.
Good Luck to everyone else and be safe!