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Next steps are to research the Lemon Laws and contact a service rep.
Good luck
Diana
Now I have heard that warranty work can be very lucrative for the dealer but this seems a little ridiculous. I find it hard to believe a dealer could get away with this sort of hanky-panky for long. On the other hand, It is hard to belive a car would need two new engines in a couple of months. I still love the car and the service has been nothing short of outstanding. Anyone else have a similar experience or any thoughts?
Now I have heard that warranty work can be very lucrative for the dealer but this seems a little ridiculous. I find it hard to believe a dealer could get away with this sort of hanky-panky for long. On the other hand, It is hard to belive a car would need two new engines in a couple of months. I still love the car and the service has been nothing short of outstanding. Anyone else have a similar experience or any thoughts?
Desparate Need
Mandi
And to your comments about the mechanic saying the throttle bodies just go bad, yeah if it's poorly made. Throttle bodies, MAPS sensors, oxygen sensors, ECM's and TCM's are not clutches, brakes or tires, they should not be going bad in less than 3 years. (Heck even cheap tires give you 3 years of traction.) Dealership mechanics are just grasping at straws for this car; in a way you can't blame them when even the manufacturer doesn't even know what's wrong.
I skimmed through your state's lemon law and it's a little different than mine. I didn't see any clear statements about who pays attorney fees, also before you do any action you must notify the Suzuki of your action 10 days before. My only advice would be not to skim over your lemon law when reading it, get all your maintenance work orders in order and very, very carefully choose a lawyer that has done this. Personally, I'm taking another route because I hate lawyers, judges and courtroom jargon. I'm currently upside down on the loan of my car and will be using other manufacturers' incentives so I don't have to eat too much cost on my own. It's a buyer's market right now.
In regards to sufficient complaints, I totally agree. Besides writing your AG and Suzuki Corp., try to file a complaint with NHTSA and JD Powers. JD Powers carries more weight than I thought. When Suzuki was getting bad ratings on the Forenza and Verona they were getting their US info from JD Powers. But that is not the good part. Suzuki ventured with JD Powers to receive feedback on how well dealerships fixed your car through survey mailings. Although your ratings mostly pertain to the dealership's repair facility it asks for further comments (feel free to add extra paper if you run outta room ). The one caveat is that the responses have to come from more than one person in order for it to show up as a blip to Suzuki...so start writing and remember to put the words "stalling" and "safety concern" anywhere possible....y'all.
On another note, I came across this little tidbit: If you can, have the mechanic check the header and valve cover, NOT the gaskets, the actual header and cover. Oil/coolant/air may be leaking in fouling (that means "dirtying up") your sensors, spark plugs and/or injectors. The metal planes underneath these components may have been machined wrong causing a poor seal. Suzuki has mechanics trained to only replace what the diagnostic computer tells him to with no further investigation. (Really, I caught my mechanic using a frikken flow diagram!) This explains why my O2 and MAP sensors kept getting replaced without further investigation as to WHY they always needed replacing. Old school mechanics still use their eyes, hands and brains--one of whom gave me this info. In his words: "If oil's and such is on yer sensors and plugs, it ain't s'pose to be thar, you done sprung a leak eternally!".
OIL IS INTERNALLY LEAKING PASS THE HEAD GASKETS INTO ENGINE, THE EGR IS SUCKING THE OIL INTO THE INTAKE MANIFOLD WHICH BLOWS IT INTO THE CATALYTIC CONVERTORS
In case you're thinking a typical leaky gasket--wrong. They tried replacing the gasket and it still hemorrhaged oil back into the engine. So now I have to wait a week while they order a new header. (Read: poorly toleranced/machined header.)
Before you all shout "Eureka!" there is one caveat: this investigation requires removing the entire top of your engine, your exhaust system, your intake system and God knows what else and then replacing alot of expensive sensors and parts and then tacking on dealership labor rates. We are not talking a $2,000 repair job here, we're talking .......let me put it to you this way, if you own a 2004 model the bill would be more than your car's market value. Be prepared for Suzuki to fight you tooth and nail in going this route.
Prior symptoms to the no start are: 1) engine light constantly coming on and spitting out codes 2) rough idling 3) engine sputtering during operation and at idle 4) engine stalling during operation and at idle 5) many, many trips to the service department within 11 months.
In regards to Suzuki assurances for me, Suzuki extended my warranty related to my issues and have ordered work and parts with no cost to me after the 36k mile mark. In regards to Suzuki assurances to anyone else--there is none whatsoever. That was my caveat in my original titled posting. I called Suzuki to get them involved and I rode the dealership's service department to investigate further. You can do the same but there is no assurance your result will be the same as mine. And, remember, I titled this subject as "Possible Cause of Engine Stalling", the key word here is "possible". Although it seems we all have the same engine issues keep in mind that the solution could be different.
Yes, I'll keep you posted when I get my car back soon.
Joking aside, I wouldn't necessarily say the car was fixed it was just put back to it's pre-engine light phase, I'm sure the stalling will be coming back soon. I just hope to God that I'll be driving a non-Suzuki automobile by then.
It's sad and laughable at the same time that Suzuki would knowingly pay more than double the car's worth in warranty bills rather than buy it back. And then extend the warranty to throw even more money at the problem while failing miserably to correct the problem. Even Yugo and Daewoo weren't that stupid.
I am in the process of getting a lawyer to sue under lemon law. Any advice would be greatly appreciated.
If you know of more people that have had these issues withthere Veronas please give my email so people can email me, rev_rbm@yahoo.com
I think we are all entitled to a refund from suzuki! And the more complaints the better..
They are replacing my catalyst converter this time.. HA HA I don't think thats it Suzuki! Anyways if they don't get it this time the attorney General is on my side but I still want to look into file a civil case against suzuki on behalf of all of us
My Email is Rev_rbm@yahoo.com and any info or just explanations of your problems I'm sure would be beneficial.
Thanks
Thanks again
There is a sticker on the glove box door that has the following info...Dealer code 4011293, 10/06, ECM,
P/N 96809715, Version #1BQA.
The car still has a minor idle/fluctuation problem at first start up, but last less that a minute.
One problem with both dealers I have dealt with is they do not know to use 5W30 oil as stated in the owners manual. The first oil changes at the dealers was 10W30 and I called Suzuki and they in turn notified the dealers to use 5W30 only. They also did not know the amount of oil required to fill the engine.
The Original battery went dead last month, 44 months use.
(New EMail address -- kjmayo@centurytel.net)
I now have just over 25000 miles on the Verona
If anyone can use this information to further an action for their Verona, please contact me.
Except for gas mileage and noted above, the Verona has has performed OK.
Thanks for letting me post.
VERONAOWNER (Ken)