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One dealer I was haggling with on a preowned stated that she "thought" the service price was around 250 a year, but my wifes mazda costs more than that so I highly doubt it!!
Anyone own a E350 and get the annual service from MB?? How much does it cost and where do you Live??
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The 2012's have started to arrive at dealers and even though the manuals included with those cars say Edition A 2012, the are still the comand 4.0 manuals. At present, there appears to be no comand 4.5 manual for the e series. Both my dealer and I are frustrated, but there's not much we can do. I notified Mercedes USA HQ of the problem.... No idea what, if anything they will do...but it's in their hands.
There are some new commands in 4.5 which could be helpful....so a manual would be welcome.
Best way is to call the service dept. and ask how much for the 12, 24, 36, 48, 60 month services. Car is programed to be serviced at either every 10K miles or 12 months whichever comes first.
Don't forget the routine services do not consider the wear and tear items such as brakes.
You can test these gaskets by drying everything, then spreading newspaper down under the tail lights, and having at them with a garden hose (with the trunk lid closed of course ) :P If the newspaper gets wet, there you go. Be sure you don't squirt the trunk lid, since you could also have a bad trunk lid gasket. That would be the second area to test if the tail light lenses don't seem to leak.
If it IS the tail light lenses, and tightening up back there doesn't help, you can buy some LATEX sealant (not that gooey silicon stuff which is very messy) and just apply it with a wet finger, and rub off the excess with a sponge.
hours of labor. The crankshaft position sensor costs about $150.00 and also
requires about three labor hours. I would replace both at the same time as to incur only three total labor hours for both repairs.
I went to a privately owned auto shop and was told that it is the ignition switch. I wasn't sure if I should believe the person or not so I took it to the dealer.
On Tuesday, 5/22 I left it at the dealer. On Wednesday, 5/23 I was told that it was the computer engine and it would cost $1800 to fix. I said are you sure it is not the ignition switch he said, no its the computer engine. I then called the mechanic I previosuly saw and he said, he knows for a fact it is not the computer engine, its the ignition switch. I told the dealership to do the work.
On Thursday, 5/24 I received a call from the dealership that the computer engine did not start the car something else is wrong with the car still. So I was told to keep the rental for the holiday weekend. On Tuesday, 5/29, I received a phone call from the dealership, the service tech tells me that they replaced the ignition switch and the car started but get this they are not going to charge me for the ignition switch. The ignition switch alone cost $500-600, the computer engine is $1400-$1500.
I am so upset I can't stop crying. What are your thoughts? How would you handle something like this? Is it fair for me to tell them that I am not paying for the computer engine? I am a young female and I took the car in myself, they probably think I am a spoiled brat and my parents are going to pay for the car. But that is not the case... Why wouldn't they charge me for both parts? Please I really need some help with this.
If you don't pay the bill, they may lien your car, which is making a situation even uglier.
This is only my advice and I am not a legal expert. Before doing as I suggest, you may want to consult with the Consumer Fraud division of your local DA's office (city or county as the case may be). They may give you further advice I haven't thought of.
I think if you took the case to Small Claims AND if you have documentation for what you are saying here (or at least write it all down, with dates, times) and possibly a statement from your local garage, I think you'll win.
What would have happened if they said "it's the engine...we have to replace the engine"....would you have been responsible for the new engine. No!!!
Good luck...be firm, be clear on what you will pay for and if they won't release the car to you consult a lawyer (who will charge them for his time when he wins the case).
I had a similar issue with my dealer also. I don't own a MB but a Nissan. They had the wrong diagnosis at first and wanted to charge me $1000. I agreed to pay it after they fix it, but the technician came out and said they couldn't fix the issue and didn't know what was the problem. My car had the 'check engine light' on. I told them to find the problem and they were able to find the issue and wanted to charge me $300 more to fix it. Now the total was $1300. I politely told them I will not be paying for the wrong diagnosis and if they are insisting I will take them to small claims court, as well as contact Nissan's US corporate office.
They agreed to take $300 for the correct diagnosis. So, be polite, be firm and insist you will only pay for the correct diagnosis. Tell them you will take them to small claims court as well as contact MB USA. I believe the dealers are more worried about getting a complaint to the head quarters than small claims court!
Mine is '06 cdi
I only see one other post addressing this issue, and that was not resolved with replacing the part. Any likelihood the battery change might have initiated this sort of issue?
Here's the TSB # that references this problem--the content of the TSB is rather large and filled with images, so I can't post it here:
ENERAL INFORMATION ON OIL LEVEL MESSAGE IN INSTRUMENT CLUSTER
Topic Number LI01.45-P-047548
Version 1
Design Group 01.45 Oil Pan
Date 08-06-2009
Validity Valid for engines: M111, M112, M113, M166, M266, M271, M272, M273, M275, M285, OM611, OM612, OM613, OM628, OM629, OM640, OM642, OM646, OM647, OM648, OM668
Reason for change Update model designation/Supercedes SI S-B-01.45/26a and S-B-18.00/36a
Reason for block
COMPLAINT:
The attachment to this document contains detailed information on procedures and possible remedies in the event of implausible display messages concerning the engine oil level in the Instrument Cluster (IC).
My database won't allow you to link to it, so maybe you could get it through NHTSA if you want. They charge a little for that, though.
http://www.nhtsa.gov/cars/problems/trd/#form
"AIRMATIC - SERVICE REQUIRED" IN DISPLAY
Topic Number LI32.22-P-047927
Version 2
Design Group 32.22 Air Suspension
Date 09-17-2009
Validity Model series 211 with SA code 489 (Air suspension)
Model series 211 wagon with steel suspension
Model series 164 with SA code 489 (Air suspension)
Model series 251 with SA code 489 (Air suspension)
Model series 251 with electronic rear axle level control
Model series 221 with SA code 489 (Air suspension)
And another for a sinking front strut in cold weather:
Date: February 2, 2007
Order No.: P-B-32.22/15a
Supersedes: P-B-32.22/15 dated March 12, 2003
Group: 32
Revision History
Revision Date Purpose
a 2/2/07 Applicable Models / Part Numbers and Warranty Information Updated
- 03/12/03 Initial issue
SUBJECT:
Model 211.065/070/076, up to VIN A255298
Equipped with Airmatic Suspension (sales code 489)
Vehicle Level Decreases at Front Axle
If you receive customer reports in the above model vehicles of low ride height at the front axle after the vehicle has been parked at cold (15°F or colder) ambient temperatures, replace only the affected suspension air strut. Reference WIS document AR32.25-P-1017TA.
That's all I could find.
I cant begin to tell you what mercedes put me thru.And if anybody has this vehicle we should all get together and take action against mercedes .Class action lawsuit.we all know that mercedes was keeping lots of hidden secrets from all of us
I think this is dishonest. Any other Californians with this experience? Contact me on this forum. I know Jerry Brown personally and we can get help with a consumer fraud complaint in the AG's office.
a noisy/whining pinion/whatever gear doesn't seem like a drivability problem unless the gearing actually fails. so your mission for warranty workis to drive the car such that the whine overheats the rear gear and craters the differential entirely. with all due respect, the laws of physics dictate that gears do make noise, and there are many methods to mitigate/hide the noise/vibes.
one might expect MBenz to be tops for such things. Having owned one previously I might have different expectations. Yours is a 2WD model, eh? I had issues & replacements & whine from center-differential-thing in a Y2K AWD E320 wagon...
Perhaps dealership has been throwing rear ends at an issue that has root cause outside rear end, such as frame-alignment or tires worn such that they mismatch - not sized as expected (different size tires on each side will destroy a limited-slip-rear). Best wishes. My solution for my Benz was to drive it for 100k and then trade it for a VW TDI wagon. The Benz did actually hold up well past the intimate shop time for the first ~20k, so if you can get past that, maybe the car will serve you well enough until 100k like mine did.
Also, I'm a former Californian and current rightwinger, but I think Jerry Brown is awesome and totally rocks. So please don't pester the dude with stuff like this. We here on the Edmunds forum are here for you, man!
A question: I own a 2011 E350; it's been a good car...except when it gets cold, there is an odd squeck that occurs when the steering wheel is turned to pull it out of a parking space, garage, etc. I've had it to the dealer 2X for this, and they can't seem to fix it. If it were one of my older cars, I'd guess it was a frayed belt or loose pulley, but really have no idea. The sound is a cross between a squek and the sound of water being forced through a hose.
Any ideas? Thanks.
Hello, i just bought E320 2003 a week ago with 124000 miles on it. After detailing it , mulfanction pop up on my dash board and it says "Electrical Consumers Switched off " no idea what it means. Please help. I dont want to go Dealer or fix it . Thanks
Has 199,000 miles on it. Looks like a new alternator was installed...The drive shaft for the front wheels (4matic) needs to be replaced. As for the turn signals and the other stuff... I was told it was the body control module......but not sure if that's correct........anyone have any tips as to what the turn signal problem may be? Need to get a Pennsylvania inspection sticker on it......this Car drives itself...Great ride.....awesome whip! As my teenagers call it......lol
Thanks for any help.....