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Comments
Put the car in P position and with engine running. Put hand on the gear switching knob. Whenever I push or release the brake pedal I can feel it through the knob -- almost like something hitting it.
I understand that there is a safety feature, i.e. without braking the gear cannot be shifted from P to any other gear. However I think it should work silently and internally, and do not disturb my hand and mind. Now I start to worry if this car's brake or gear will break unexpectedly.
How does your car behave in this case? Please let me know. I won't talk to my service adviser yet until I'm pretty that this is indeed abnormal.
Thanks a lot!
When i switch on the a/c it works sometimes and then trips of till i off the car and restart.If the car is not switched off and only the aircon is switched off and then back on still dosent work.I have checked the gas it's allright.
Any suggestions or similar issues??Please send me an email.
mechanic only took her car overnight (drove it to his home Friday and
returned it Saturday), which is simply *fascinating* to me, considering
the mechanic put 150 miles on the car. In addition to the incredible
additional mileage they put on the car for "test driving" it, the cream
interior was filthy with grease marks, several personal items (a mini-mag
flashlight and a CD) were missing, and there was a crack in the
windshield. They promised to repair the windshield tomorrow.
The service department claims that the transmission problem was due to
low transmission fluid. I really find that hard to believe. And they
needed to take the car off the premises and drive it *150 miles* in order
to determine this?!
The car seems to be running okay for the moment. We'll see what
happens.
Incidentally, the dealership where her car was serviced was the Rusnak
in Arcadia, CA. If you get your MB serviced there as well, please
beware. After having read the Rusnak website, I had to laugh.
Number one in service? More like number one in serving themselves---with
*your* car.
Also, when I got my current 2005 S430, they told me that they would take care of returning my E320 to the lessor. When I gave them the keys to the old E320, they told me that they were not taking any responsibility for the car so it was best that I returned it to the lessor myself. Of course, this was after I signed all the paperwork.
As expected, they kept on calling to make sure that I gave them the survey forms so they could fill it out correctly. I never got to send it in, though.
I think they try to take advantage of the large Asian customer base that doesn't speak English but carry thousands of dollars in cash in their pockets for spare change. I'm Asian but I don't have the kind of cash they assume we all have.
I have never heard about a mechanic taking a client's car home. That does not sound right. Are they replacing your transmission also? Did they say how they are going to fix your car?!
- file a complaint with the zone office.
- file a complaint with better-business-bureau.
- demand that the dealership clean the interior of grease unless you have already done so - and/or paying triple the cost of a full detailing of the car.
- demand triple the cost of the minmag flashlight plus the CD.
- demand triple the cost of the 150 miles they put on the car. 50 cents per mile times three.
- if the new windshield is not absolutely perfectly seated, demand that they replace/reseat it again and again until they get it right.
- you might also be able to demand triple the cost of the new windshield plus installation.
small claims court could award triple damages for all the above, that's why i am saying triplet. it is outrageous that all the above problems would happen if the car was simply low on tranny fluid. i've heard a lot of nonsense re car dealerships over the years but this one ranks near the top of the list of gratuitous nonsense from the dealership.
if you do plan to contact zone office, you might want to talk with dealer service manager about these issues first. possibly they will pay you a big stack of $20s just to make you go away without contacting zone office. do not take any more nonsense from this dealership! and if you can find another dealership for future service, do it! good luck - please let us know what happens.
I totally understand your frustration. Those of us who love our older MBs and wanted to replace them with new ones, but weren't willing to risk the unreliability, almost cry every time we hear these admittedly anecdotal but terrible stories. I keep wanting to believe MB is getting its act together, but is it really?
Just this Saturday night, I was driving on the Washington Beltway and passed a beautiful shiny new (still had the temporary license tag on it) S on the side of the road being loaded on to a flatbed truck. I was imagining how that owner felt when one minute he's tooling down the highway in his prized $80,000 new car, and the next minute he's stuck on the side of this dangerous road watching Escorts whiz by.
Just saw on CNBC the unveiling of the new S in Frankfurt. The MB marketing guy, when asked if he could insure that this car with 90% new parts wouldn't have reliability problems, answered that they had put 8 million kms of test driving on it (twice as much as usual), so he hoped it would be OK. So do I -- at least by the time I'm ready to buy my next car!
I took the car to the dealer, it was in for three days and they said it was a software issue and it was all fixed. I then picked the car up and had it for a day and the same issue happed, but this time I could not get it to move until a few restarts.
The car is currently at the dealer, so they have now had the car more days than me, since it was purchased.
I called MBUSA this morning to let them know that I was following the California Lemon Law Guidelines that statea that you must directly notify the manufacturer of the issue. I am afraid to get behind the wheel of this car, because the next time it happens, I could be on a busy street when my cars dies.
Is anyone else having the same issue?
2000 E320 RWDoverall a good car even though none of the LED's are readable. This car has decent room in the front and things are laid out well. Power is good and the car has just had too many minor but expensive problems for me to consider buying another one at any price.
I have a constant level of frustration with these car, which stems from the dealers condescending and indifferent attitude. I know Saab is in a different socio economic class but I coul give a rats [non-permissible content removed] what others thin. The dealer was excellent bent over backwards to make sure they got you in and out for an oil change-which was free
I have had the exact same problem with my 2005 E500.
I had a message on my dashboard saying Low. Battery. Conventional Functions Unavailable.
This then escalated to a message on my Comand saying Low Battery (or something like that), start your engine. This is funny, because the engine was running.
Then, things escalated: I got the low voltage red sign on my dash telling me to go to a service station.
I have had the car in the shop 3 times now. I'm in New York and I have not met the state's lemon laws yet.
Today, I picked up the car. The service manager was confident that the problem was a faulty alternator.
The first time I brought it in, the service manager said it was attributed to a manufacturer's defect.
Let me know if you have any further problems.
Good luck!
John
Please clarify "reconfronting". I've never run across that word so I don't really know what problem you have. I will admit that the location of the CD 6-pack is awkward, but it hasn't been a real problem either.
Re: a Saab. My daughter bought a Saab a year ago and it has been a real headache for her having had to bring it back to the dealer numerous times for repairs. My 2001 E 320 has not required anything since I bought it 2 years ago except oil changes, which were free until the 50,000 mile mark. And my dealer has never been condescending and has been totally responsive to my needs. Maybe I'm just lucky, seeing as how I'm not their best customer having bought just 2 used Starmarked cars from them. But maybe these cars and the dealers aren't as bad as your experiences suggest.
I went home and looked closer at the display. I saw which exact pixels had supposedly burned out and switched the information to something else besides the odometer and the pixels that were previously burned out, lit up.
I went back to talk to the service manager and the service foreman and they were not to helpful. They understood what I was saying to a point and I showed them, but they kept going back to they pixels had burned out. I lit up the display again to something besides the odometer and said 'there, the pixels are lit up'. I said since the pixels are working on one screen and not working on another could it be a glitch and maybe you could re-clear the system or something. They both said there is no way.
They were aware of the problem and couldn't just say "I don't know". They said replacing the instrument cluster would be the only way to fix the pixels. I said the pixels are working! just not on the odometer. It was crazy and I gave up.
If anyone has any similar problems to this or any ideas for solutions please let me know.
Summarize: the pixels all dont light up on the odometer, but light up on other screens.
From what I understand about pixels and LCD, it either works or it don't.
What you say about the pixels either working or not is obviously true, but I guess it is possible that the circuit/chip that drives the screen is malfunctioning. If nothing else, there must be a way to pull the circuit/chip and then re-insert it - maybe that will clear it. Perhaps you need to call MBUSA and escalate this, certainly before spending $1400 on a new display. Or maybe find a good independent mechanic that isn't going to be defensive about how it happened, or try to sell you a $1400 display you don't need, and let him/her figure it out.
Has anyone else had this problem and if so how did you solve it?
Thanks
Maybe I'll go down to my local GM dealer and complain that I can't get SIRIUS installed... hmmmm.
Anyone with similar problem????????
Thanks in advance
What dealer did u buy yours at????? ALso what color????? Mine is white and it seems the white colors have more flaws I think (weird I know)
I am at my wits end and very upset over spending this kind of $$ and now problems.
I am in California also so our lemon laws are prettyy good I think but i dont think u will have to go that far........the dealer should bend over backwards for u !!!!!!!
kathi
I am having that same problem it went down to far then would not come back up.
now the molding is holding it from coming up. the motor is working, I need to get the panel off and I can't get it off. I need help!
thanks mark
I was wondering if someone can guide me in how to deal with car, i have a record of the problems with me, i was thinking of writing a letter to the MB head office, but what will that do? I was thinking of asking to inc the warranty on the car, it is a hardly 30,000 miles on that car, and it still looks new.
Please help
All of my issues with my 2001 E3240 4matic have been relatively minor but maddening. The only crippling one was a blown coolant hose happened to the service department as it sat on their own lot waiting for parts. So that didn't really happen to me.
Anyhow, the most severe issue I had was a leak from the transmission that took them 3 tries to fix (never dawning on them to put dye in the fluid). I went ballistic on the management of the dealership and they gave me a complimentary starmark extended warrany for an extra year and 100K miles.
Fast forward to earlier this year. Car is out of original warranty and in the starmark phase. The very first problem I have is NOT covered by starmark (important to realize it is not bumper to bumper as the original warranty is).
So the moral of the story is you may "go off" on them and get a complimentary extended warrenty and still have issues that result in your not getting satisfaction. Clearly the extended warranty will not stop your car from having to go to the shop every 4 - 5 months.
To summarize, you have, in my opinion, two options.
1) live with it.
2) dump the car and move on.
On more than one occasion I've gone directly from picking my car up from service to test driving other cars (Lexus, Acura, etc). Ultimately it is always cheaper for me to just live with it then drop another 50K+ on a replacement. I will say, though, that if one of these cars I test drove had really "done it" for me, I'd have already jumped on option 2). I'm eager to see the LS460 AWD next spring.
Regards,
BigRob.
Thanks
Russ
Tom
I am told that MB will replace the part and perhaps pay for other damage done. I just had the balancer and belt replaced by an indie shop, and now may have to go to a MB dealer to try and get reimbursed, which makes me very uncomfortable.
I have read on other boards that letters are going out in waves to other MB owners, but I hadn't received one. Have any of you? Has anyone tried to get reimbursement for work done by a non-dealer, and if so, did you go to the dealer or MB directly?
Last January I had the crankcase pully replaced. It was actually separating into two parts. There is also another recall an Door Preservative Campaign where they removed the sealing rubber and put some wax under it.
I have had a lot of problems with this car and will never get another MB, ever.
Regards,
BigRob.