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Nissan Quest 2004+: Problems & Solutions
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Comments
Do I understand you to say they fixed your problem under the Quest's warranty and you didn't have to pay anything? The TSB you mention is listed as '04/'05 Titan and Armada brake judder, but all Nissan dealerships will apply this to Quests as well? Your dealer seemed to be well aware of the problem, but I don't want them to try to pass this off as something peculiar with just my van. I want to be armed with as much documentation as possible when I take the van back to the dealership Monday morning, so anything further you can offer would be greatly appreciated!
The other vibration problem deals with a clearance issue with the rubber bushings and the frame of the exhaust system brackets. If the clearance is too small then the rubber bushing rubs against the bracket frame causing vibrations. They also have parts for adding a mass damper to reduce the vibration even further. Bulletin #04096 shown at this link - http://www.nissanhelp.com/Ownership/Bulletins/Nissan/2004/NTB04-096.htm
The sad thing is I had to print these out and show them to the service department before they would believe that there was a problem.
I had both these performed. The noise was instantly fixed and the vibration was improved, but not fixed. I still felt the unusually high amount of vibration through the gas pedal and the floorboard around 2000-3000 rpm and they ended up replacing the entire exhaust system (under warranty of course). It helped a little, but there is still some vibration that I think is more than normal. It may be something I have to live with.
Hope this helps.
Here's my dilemma: Would they NOT mention the rotors as a solution so they wouldn't have to perform warranty service? Since I'll be out of warranty in another 20,000 miles, they might think I'll need pad replacement around that time anyway, so I could then return as a paying customer for a complete brake job. Make money on tires now, make money on brakes later. Sounds like a car dealer to me.
Considering the tire mileage, I'm going to replace the front tires and have the alignment checked, but not at the dealership. If the alignment is OK and the vibration continues, I'll take the thing to another Nissan dealer across town and get a second opinion.
Last year I also complained about the AC until I started using the recirc mode more often. The Recirc mode works well then after some time I switch to outside air to "warm" the vehicle up and to get some fresh air. I did notice the outside air setting was fine after using the recirc mode. Either way, absolutely no complaints with the AC in the 10 days.
You have to remember that there is a lot of space to cool down plus there are a lot of windows. And if you have the rear vent sgoing, you may have to keep the AC at ahigher level then normal. I kept my fan setting on 2.
I talked with the dealer today & the glass is back in, however they are now saying that the door itself does not sit properly in the door jamb & that if we were to take the van as is it will happen again at some point. Basically, the glass it hitting/very close to the frame & thus causing undue stress on the glass.
Has anyone run into a situation such as this?
Thanks
Jeff
It should be the Price Paid (including taxes and destination) minus mileage used. There is a formula Nissan uses for mileage computation. Check with BBB's formula based on your mileage (deduction = # miles x price / 100,000).
A buyback would let you transition to a different make of Van which doesn't need to be another Quest.
I could swear that Edmunds used to provide the full text of the TSB on their site, but now they only provide summaries of the of the TSBs. See http://www.edmunds.com/maintenance/MaintenanceServlet.
Good Luck,
Quest 04 Quality.
First time it happened wife shut car down, called me. She then restarted car and it worked fine. Brought to dealer, usual story, dealer said no faults found. They could not find any fault codes in computer nor any issues when driving.
Issue happened again yesterday. Stopped car and had dealer tow it to their shop. Same story, they can not find anything wrong.
Suggestions, ideas?!?
Thanks
http://www.nissanhelp.com/Bulletins/Quest/2004/2.htm
Refund for Purchased Vehicles
In the case of a vehicle refund, the refund is calculated by taking the full purchase price of the vehicle, and then subtracting a "reasonable allowance for vehicle use." In addition, the refund can include the money you spent for:
Sales tax, license and registration fees, finance charges, and any additional costs such as these. Options or modifications added by the manufacturer or its authorized dealer within 30 days after delivery date
Trade-in value
By "reasonable allowance for vehicle use," this means the purchase price times the mileage (odometer reading when first brought to the dealer or manufacturer for repair of the defect) divided by 100,000 miles.
It pays to complain early and often. If the problem started at mileage 100. You getter a much better buyback then when it is reported at 10,000
The problem existed from the time we bought the car. Dealer could not duplicate the problem and at the time there was not a TSB on it. My service rep explained that the Quest, being a new model, has problems that they don't know how to fix, yet, but they are working on. She even had the most experienced tech work on my van and he replaced something which he thought might be the problem. It, unfortunately didn't work. She said she'd keep her I out for any new information on this problem. She even called me once to let me know that she found some information that acknowledged that Nissan was aware of the problem and was working on a fix. The information stated that they didn't think it was a problem with the transmission, but rather some kind of programing problem. So I was patient. In December of 05 she called to let me know that a TSB had just been released on the problem. Unfortunately she was leaving the dealership and I was assigned to a new Service Advisor.
Armed with the TSB in hand I went to get my van fixed. I explained the problem to my new service advisor, gave him the TSB and explained this sounds like my problem. Get a call back " we can't duplicate the problem. Until we do we won't fix the van." I explained that you can't duplicate the problem because you never know when it is going to happen. 5 years could go buy and the warranty could expire without you ever duplicating the problem, even though I am experiencing the problem. Nissan says this is a problem with the 04 4 speed transmissions, I'm telling you I'm experiencing this problem, so it should be fixed. I,m not here wasting my precious time just to get a new A/T CONTROL MODULE for the heck of it. I don't even know what it is, but Nissan says my van needs it to fix this problem. I asked to speak to the Manager when I went to pick up my car. He sided with the Service Advisor and said I could call Nissan customer support. They sided with the dealership. So, I went in on last time to say either you fix it or I take my business to another dealer. I did change Service Advisors. When I explained the situation to my new service advisor, she gave me no resistance. She got the part ordered, called me when it came in and I got the problem fixed. It has been 3 months and everything seems to be working fine.
I don't know if Service Advisors weld that much power, but changing mine was all it took to get my problem resolved. I can't believe that your dealer is as stupid as they are sounding. They have access to more info than we do.
Good luck. Don't give-up
One more thing, if you ever get that Nissan survey in the mail after your warranty service work. This is your way of telling Nissan how the dealer is doing. This is very important to the dealers rating and to the individual service advisors rating.
Nissan if you are reading this board, you need to educate your service advisers or your "Drive to One million" will fall short.
thank you
MrShiftright
Host
TSB# is 05071
Component: AIR CONDITION:
Summary: 2004-2005 NISSAN QUEST; A/C NOT COLD – REFRIGERANT LEAK FROM FRONT TUBE
AC is working MUCH better now, even in this super-hot summer! :shades:
Thanks
(originally #1466 posted by dtownfb)
I hope this may help those with AC issues. I read this Bulletin on the
Nissanhelp.com website:
http://www.nissanhelp.com/Bulletins/Quest/2004/1.htm
As a rule there is an issue with how DVD's are burned. My Portable has problems with quite a few store-bought. So this is not uncomoon as Auto and Portables
Would you please explain what you mean by "forums". Are you saying that the Nissan link I posted regarding TSB's is against the rules?
Thank you.
Raul
I am considering buying a 2005 Nissan Quest S minivan. I know there were tons of initial problems, but it seems as though Nissan has tried to work through the issues. Looking through the 05 Honda Odyssey boards, it appears that vehicle has its own share of quality issues. What is everyone's overall feeling of the 05 Quest? Has Nissan put their problems behind them? I have an 02 Altima SE that has never had a problem outside of normal maintenance and recalls...
Thanks,
-Tim
This does not happen all the time. That's why the dealer tells me they can't fix the problem. But it can't be the only 3.0 V6 to do this.
Mostly happens going down a hill with the A/C ON. 55 - 70 mph speed range. You let your foot off the gas to reduce speed and the rpm gauge and engine will flucuate between 1500 and 4000 rpm until you 1.) touch the gas or 2.) turn the A/C off. This never happens with the A/C off.
Any ideas as to what might be wrong?
Thanks, D
:-)
told that fixed something with loose screws... bla bla bla, but after test drive I feel the same "Volvo truck" noise at any speed when engine passing 1700-1800 range
So I went back and was told that another woman today was complaining about the
same that morning. Second I took new car for test drive and feel the same (my is 1000 miles). Dealer put me on paper that there is no solution at this moment. Sad
I have no time to play games..., wife wants Honda Odissey or divorce...Nissan suck*...I feed bad because vibration. :lemon: :mad: :sick: