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Nissan Quest 2004+: Problems & Solutions
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Comments
1) Clunk/thud from rear (suspension/shocks?) when driving over rough pavement.
2) When driving at higher speed, and changing lanes, it feels like the rear "slips" away from my control for a moment (as if it hit some ice). Of course, the road is dry. It's a bit unnerving when travelling at 70 mph... again I'm not sure if there really is any actual horizontal "slippage", but it sure feels that way.
Apparently this is becoming a BIG problem for Nissan. There are many others who have similar problems. We have filed a BBB claim and Lemon Law claim and thought this would get Nissan’s attention, but they have ignored us.
I am so surprised and disappointed; I had a 2001 Pathfinder and loved it. It was a great vehicle. The Quest has many great features that we needed, but was not ready to be released, they were in such a hurry to get it to market they skipped the QA. Until Nissan recalls the Quest and fixes this problem, I would not recommend the Quest or Nissan to anyone.
The only door rattled is on the passenger sliding door. I took it back to the dealer twice. So far it is not rattling but I will have to wait to see if this will last.
i was merely wondering if the vehicle was sensing a high yaw rate when you were quickly changing lanes. if so, i thought possibly it was retarding engine output.
i don't own a vehicle with stability control, and i don't have any expertise with the system design of this safety feature so please take my comments in that light.
however, this seems like a system behavior, that if repeatible, you should demonstrate to your dealer. if it persists, perhaps there is a fuel delivery issue or something else if not VDC.
i was just trying to think outside the box. however, with this increased complexity in engine and transmission management, coupled with the braking system, one wonders if you're experiencing a design artifact of it.
now you say you have a dash light which indicates when the VDC feature is activated? wonderful - from a human factors perspective - that just promotes head-down driving at a moment in time when you need to be totally heads-up!
arrrrrgggghhh.
a chime or a voice message would be preferable IMHO.
Steve
Anybody had similar problem with your NEW Quest?
Thanks.
Brought it in to the dealer, turns out there's a striker about two-thirds of the way down on the door that wasn't seating itself in it's socket ... Mechanic loosened the socket, closed the door to realign it, then tightened it back up again ... hasn't rattled for 3+ weeks.
Hopefully others will be this lucky.
TECHNICAL SERVICE BULLETIN: MFG Bulletin Number: 04034
MFG Bulletin Date: 20040308
Component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Details: DVD PLAYER INOPERATIVE. NISSAN ARMADA 2004 ALSO INCLUDED. *TT
MCS Check Date: 20040407
Wanted to find out if there was a simple fix b4 taking it to the dealer.
If that doesn't work, have someone sit back there and try to pinpoint where the noise is coming from. If you don't hear a rattle when someone is sitting in the seat then you know it's somewhere in the seat itself. The first few items can be done in the garage.
I thought I had a rattle inthe 2nd row seat but it was coming from my son's car seat. I noticed I didn't hear the noise when he was inthe seat.
I think we may buy a Quest this weekend. I've called ten dealers and the best deal I got so far is invoice and the doc fee waived. I'd like to get an extended warranty but I have no guide as for price. I want one from nissan with the longest term available, deductible is negotiable. Can anyone help or steer me in the right path for this info? Thanks
They have several differnt plans. You might want to look at their options and choose what you need. Good luck!
I tried to have someone sit in the third row and the noise seem to go away. However as soon as the weight is gone - the noise keeps coming back. I think it is the passenger side latch - the rubber housing seem to be not doing the job.
Thanks for your help
a noticeable difference. You guys want to try it to see if you notice anything
RADIO RECEPTION:
I had problems with AM reception when I first got my vehicle, so it wasn't a stereo issue. The dealer had it for several days and tried the usual parts replacement stuff until finally they spent the better part of a day on the line with Nissan Technical and ended up adding a ground somewhere. Maybe you have a similar issue? You could try contacting Bommarito Nissan to see if they still have details on what they did.
HEATED MIRRORS
This is easy; they turn on when you turn on the rear window defroster. This operation is consistent with the behavior in any other heated mirror equipped vehicle I've had (which is many).
TRANSMISSION NOT WORKING
Yup. I've had similar issues with the transmission. Been to the dealer three times for it. No reproduced, not been repaired, no nothing.
I actually have spoken with a Svc. Manager at a different dealer in my area, and he has some things he'd like to try to examine, but I haven't had an opportunity to get the vehicle to him yet. He thinks it might be a sticking check valve or something that wouldn't necessarily trip a code.
Transmission: I noticed that my Quest does roll back a bit on an incline. But I also tried the same thing in my 2000 Olds Intrigue and it also rolled backwards as well. I'm not sure that anythign is wrong with the transmission but more a characteristic. Plus I wouldn't let my ffot of the pedal too long anyway. You might have some ambitious person behind oyu that sees the light turn green and starts to move forward while you are drifting back...I think you get the picture.
Radio reception: I get excellent reception on my radio. i love the RDS feature. This may sound strange and it may not even apply to you. Here in the NOrtheast, tons of people have EZ Pass. Since the antenna is in the glass, if you are not carefull where you put the tag, it could interfere with the antenna. Like I said, this may not even apply to you but if it does, it's worth a try.
Question.......did you prevail with the repurchase based on the rattling issue alone? I am considering going through the process either under the BBB arbitration process or the state lemon law. I would appreciate more detail if you could.......Thanks
Are you talking about the piece on the door that the round ring on the post fits into the piece on the door??
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Reply to #525 of 544 Door Rattles Fixed by frittob Apr 19, 2004 (6:04 pm)
Thought I had the infamous door rattling problems with my Quest SE
Brought it in to the dealer, turns out there's a striker about two-thirds of the way down on the door that wasn't seating itself in it's socket ... Mechanic loosened the socket, closed the door to realign it, then tightened it back up again ... hasn't rattled for 3+ weeks.
Hopefully others will be this lucky.
am I missing something here? Or do you guys think I have some warped rotors? Ironically, I tried talking to a quest owner at the dealer who was bringing his 10 day old van back, i think he might have been telling me his van does the same thing, but his English wasn't that good and my portugese is even worse. I plan on calling dealer Monday.
Red
My car had many problems-door would not latch in cold weather, radio quit, battery went dead after 3 days of non use, fuel guage did not register once, and that damned rattle. The dealer did the best they could, but the car was truly a lemon. They supported my decision to pursue lemon law. I followed the Nissan guide supplied with the car. It took 4 months. Good luck and don't give in. Dball
Yes, I believe we are talking about the same thing ... 2 additional weeks and the rattling still has NOT returned <yea!>
In NJ since dealers are closed on Sundays if I bought on Friday,can I walk away on Tuesday?
I called dealer about shaking steering column
they'll look at it tomorrow
Purchasing a new vehicle is supposed to come with peace of mind. My new Nissan 2004 Quest has been like a recurring nightmare that will not go away.
1) Less than one month, the front driver side power window went “dead”. Have to wait for 3 weeks to get repaired.
2) Defective Windshield Wiper - there was a “line” in front on of the windshield after the wiper went over it and we found a “nick” on the wiper, it was replaced. After that, to date it was replaced 3 times and the wiper is still not “hugging” the windshield.
3) Air vents from the roof - they fell out during first week of driving - have to fix it ourselves.
4) Loose seat covers - substandard fabric? poor stitching design???only after 2 months the seat fabric started to sag as though they were used for years. I was original owner of an 11 year-old ‘93 Quest and its seats looked better than my brand new 2004 Quest.
5) Skirt on driver side 2nd row seat - it was left "hanging" due to improper installation, not fixable for do-it-yourselfers, involves taking out the whole seat and reassemble the part that "guides" the skirt.
6) Radio Static - lots of static when listening to all AM stations. It almost felt like the car can detect every minor unevenness on the road; after visiting service department on several occasions and left my van with the shop for 2 days and 2 nights, they found a faulty wire. Problem was fixed after 3 months of enduring intermittent but strong and progressively worse static interference. Problem only appeared after 2 months of purchase, no problem when we first pickup new delivery.
7) The weather stripping partly comes off at driver side between driver door and sliding door - looks pinched, no seal until it was replaced - then happened again even with new stripping installed.
8) DVD player - DVD pops in and out at random. After the van’s engine got turned off, sometimes the DVD would come out and go right back in. Sometimes it stayed out, risking damage to the DVD since it just “sticks out” and “hang” without any tray to hold the DVD for support; A new dvd player was re-installed.
9) Tire pressure light - stayed lit for 3 days over the weekend despite tire pressure checked to indicate all tires' pressure were inflated to spec.
10) Front windows rolled down on it’s own after I locked and left the vehicle ( I never opened the windows, it was subzero temp in our winter months here in Canada ) – I have on 4 or 5 occasions came back from shopping and found my front windows of my van opened, sometimes half way, sometimes all the way. I called the shop and after checking, was told, found nothing wrong with the wiring and asked that I should bring the van in some other time and have a more thorough check. Someone from Sales recommended I keep the Quest car keys separate from rest of the chain because it is possible the unlock button might accidentally trigger the windows to go down while being pressed inside my pocket. I read the manual and found out this function could be disabled from my key remote. I brought in my van again and have this remote open function disabled. It is still happening now, twice, even I was given assurance it will not happen again. Nissan Canada and the dealer’s service department are still trying to find out why. I felt unsafe and nervous and paranoid whenever I have to take this vehicle for shopping or work, especially on family outings where I have no choice but park in underground parking. I also can’t leave anything of value in the van in fear they could be target of theft since opened window in an unattended vehicle is obviously an easy target for theft or potential violent crime.
All the above problems and malfunctions occurred within the first 3 months after my new Quest purchase and be either reoccurring or unable to get all of them fixed now that this is into the 5th month I owned this vehicle. The service department claims “we don’t make it(the vehicle), we only repair it. I felt so unsafe with the unpredictable window down problem I tried to negotiate with the dealer and Nissan Canada to buy back/exchange this problematic vehicle. The dealer initially said they would buy back, went through the appraisal process and the whole nine yards, giving me the impression they are proceeding with the buyback/ exchange process, only to come back and tell me it would be Nissan Canada's decision. I contact Nissan Canada and they wrote back and told me it is up to the dealership, not their responsibility, just tossing the ball around and wasting my time. Nissan Canada informed me they are only obligated to fix the malfunctions and problems within their warranty period, buy back/ exchange is “not an option” With tax, I almost spent Can$40,000 on this problematic vehicle. Please spread this message to warn fellow prospective buyers so they can be forewarned of the problems and the ill attitude of the “Customers Service” from Nissan. This vehicle was so new at the time of my purchase, most reviews I found in magazines or on the internet comes from untested sources or most likely advertised copy supplied by Nissan Corporation itself.
If you have any doubt about legitimacy of my above review, please write to or call ajax nissan and address to the general manager or service manager. Since I cannot name names or specific e-mail address, it is, however, quite easy to locate the dealer’s website. Alternately, Nissan Canada's customer service manager should be able to give verification about my complaints. I also have service record papers to prove all above repair orders had gone through the dealership service department.
Good Luck.
http://152.122.48.13/prepos/files/Artemis/Public/TSBs/2003/SB-100- 01743-9049.pdf
might be related
Yes, we experienced this exact same problem this afternoon. My wife started up, backed out, then in drive it would barely move. She shifted in and out of park a couple of times, but still had the problem. She did not try turning it off and restarting, she just parked it. I came home and started and now everything is normal. We have just 3100 miles.
The info looks too technical to me - I I'll have the pages printed out for the service department and see if it's helpful.
They found a problem and ordered a part from Nissan, the van stayed there for 3 days, until the part arrived and was replaced.
The part is the TCM, and we have not had the problem in the last week...of course, this is an intermitent problem, so I hope I don't have to find out if it is still there, but hope it is fixed for good.
ON CERTAIN MINI VANS EQUIPPED WITH A POWER SLIDING DOOR(S), AT AN AMBIENT TEMPERATURE BELOW APPROXIMATELY 40 DEGREES FAHRENHEIT, THE ACTUATOR FOR THE POWER SLIDING DOOR(S) MAY EXPERIENCE BINDING DUE TO AN OUT OF SPECIFICATION CONDITION. IN ORDER TO OPEN, CLOSE OR REVERSE A POWER SLIDING DOOR, THE SHIFT SELECTOR LEVER MUST BE IN “PARK.” IF THE ACTUATOR IS EXPERIENCING BINDING AND THE DRIVER SHIFTS THE VEHICLE OUT OF PARK WHILE A POWER SLIDING DOOR IS STILL CLOSING, THE DOOR LATCHES MAY NOT ENGAGE.
2) 04V103000
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE ADVANCED AIR BAG REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, “OCCUPANT CRASH PROTECTION.” THE AIR BAG FOR THE FRONT PASSENGER SEAT IS TO BE TURNED OFF (SO THAT IT DOES NOT INFLATE) WHEN CERTAIN OCCUPANTS, SUCH AS SMALL CHILDREN, ARE IN THE FRONT SEAT.
I spent quite some time on the phone with Customer dis-information today, they are defintely not trained to do more then ask your name and have a surly attitude.
Nissan should be more dissapointed intheir staff thenin a problematic car.
But if you were on level ground, that may be a whole different issue.