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All the best,
Sarah
GM Customer Service
Now I'm curious...Given that the GM certified dealer had this car and was going through the 172-pt inspection at 59.88K miles and knowing someone would be buying this car just under 60K miles, should they have swapped out the timing belt?(scheduled maintenance at 60K recommends replacing the timing belt per the owners manual) Will the timing belt replacement be covered under either the original 5yr/100K warranty or the GM certified warranty? Or is this something that I will have to pay for out of pocket immediately after purchasing the car? (for the record, I don't know if they have replaced the timing belt or not, but I will ask tomorrow. I just want to know what to expect) Thanks for any clarification.
Best,
Sarah
GM Customer Service
Timing Belt -
They said that even though the timing belt is scheduled to be replaced within a few days of getting the car, they could not replace it under my warranty unless something goes wrong with it. To an extent I can understand this, however...if something goes wrong with that timing belt, (which has been known to happen on these cars between 60k-80k miles) it will cause a lot more damage than just the timing belt, which will require much more work to be done than the initial timing belt replacement. :sick: I thought it would make sense from both a business and customer service standpoint, to replace it now. They felt differently.
Other issues - Prior to bringing in the car, I inspected it thoroughly to have them take care of anything else that may be wrong. I didn't inspect as closely as perhaps I should have as it was night when I bought it (black car) and it was supposed to have been through the 172-point inspection listed on the GM website. I pointed out to them a very deep long scratch on the bottom panel of the car (not including a number of other light-medium scratches) which should have been taken care of during the certification process under (Pt. #36 - recondition surface chips and scratches) as well as a deep dent above the hatchback door which should've been covered by (Pt# 33 - Reasonably free of dents) There is also a large chip out of the plastic on my window. ( That one's not clearly on the inspection list, just very unsightly)
I had the service manager write up these issues and he said he had to run it past the used-car dept. He said that the used car manager denied all of the repairs due to being cosmetic and not covered by my warranty.
My problem however is that I have a "Certified Used" car under a "Certified Used" warranty which I knowingly paid a hefty premium for. I paid for peace of mind that I didn't have to get out a magnifying glass and crawl under the car to inspect for scratches and dents, because such things were inspected for and/or repaired during the GM certification process. Perhaps I should not have so blindly trusted a car dealer. GM or not.
That is what I learned today.
So I believe my next course of action is to attempt to file a claim with GM to see what they think and how they interpret their 172-pt inspection as well as the standards used to list these cars as "GM certified" and if it is OK for dealerships to list cars as GM Certified that do not meet GM's strict quality standard for said vehicles. :confuse: From a business standpoint, the "GM Certified" label can be a great tool. As long as it means something to the buyer.
I will let you know what I learn from that as well
If you would like for us to look further into this and you haven't already made a call into the Customer Assistance Center, we can be reached via email at socialmedia@gm.com. To open a Service Request with us, please include the following information in your email: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your dealership and a description of the situation at hand.
All the best,
Sarah
GM Customer Service
Wheel bearing, cracked radiator, bad ignition coil, new spark plugs (twice), O2 sensor, cat coverter, bad wire to the O2 sensor, replaced air bag module for the passenger side twice, replace the entire instrument cluster, new hose for A/C, and now it is currently in getting all new injectors. I have opened a complaint with GM to have this car replaced. Talking with the "agent", she asked if I was concerned that the check engine light was on. My reply was no, I'm concerned that it doesn't go off!! Worst car I ever owned, used cars included.
It looks as though you're already speaking with Customer Assistance on this, correct? If not, we're happy to get a Service Request set up for you if you wanted to email us at socialmedia@gm.com with further details (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service