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Sarah
GM Customer Service
my 06 cts has the same problem good ole gm/fitgerald caddie wants me to spend 90,00 for a new oil change and 118,00 p/service hour to determine ,why, after a recent oil change my dip stick showed zero oil
there are 52 pages of oil consumption problems listed on edmunds.
gm got 130 billion bailout,made 40 billion profits and won't fix these problems
when the kenyan,hawaian fired miller;he fired the guy who would fix these kinds of problems. your gm zone rep knows the problems but seldom admits they exist
We have another discussion in which members are talking about a "reduced engine power" message that seems to occur in several model years. It's probably worth your time to read message there too.
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If any of this is done out of order then you never know if the radio will come on the next time or not. Definitley frustrating.
Sarah, GM Customer Service
Since then the car was totalled but I like Impalas so I have a new 2012 coming in next week. Guess I'll see how the oil consumption is on the new 3.6.
Is your mechanic with one of our GM dealerships? If so, we're happy to check into this further! Please email us at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
Are you planning on getting this checked into? If you do, and if you work with a GM dealership, please let us know as we're available to follow up on the visit for you. We can be reached via email at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN in your message).
Sarah, GM Customer Service
We can understand that you're tired and frustrated what with the difficulties you've listed here. I see that you're outside of your warranties and understand if it isn't an option at this point; however, if you do decide to get this checked out by a dealership, please let me know as we'd be happy to work with you through that process.
Sarah, GM Customer Service
We're sorry to hear that you have lost confidence in your Impala. If you do decide to go in to your dealership and would like for us to check into the situation further, please contact us via email at socialmedia@gm.com.
Sarah, GM Customer Service
I think it is good that you gmCustsvc folks check these posts, but this is not the only place folks are complaining about this issue. And if all data was compiled, it would probably be a pretty big collection of information about the same issue(s). BUT, again, If I brought all of that to the dealer, and set it on the service advisors desk, he would say " we tested the system and found no leaks, so we filled it up and you are good to go".
I have been through this before with this car on the sulfer smell. They say nothing is wrong, but everyone who I take around in my car sure smells it. Chevy said in the beginning it was the gas I use. They had me drive all over town filling up at different gas stations in case there was a " bad batch" of gas in my area. ha! I did everything they said for me to do and the smell is still there. So what happened the last time I brought it in for that? They said " no smell detected". If there is no smell detected, then they have nothing to fix and there is no issues with the car. I got custsrv involved and they told me the same thing " we talked with the dealership and they didn't smell anything". Of course they didn't! They cant have a record of it smelling like sulphur, so they just call me crazy and write on the report " no smell". So frustrating!
Do we dare to even talk about the uneven tire wear issue on the Impala and how the inside of the tires wear pre-maturely? Then when you bring it in to chevy they say everything is fine, but when you bring it into a local repair shop, they say it has too much camber, but there is no way for them to adjust the camber because Chevy didnt design it with any more room for adjustment! Nice!
Sorry for the rant! :sick:
Also asked about the sulfer smell with my car - they couldn't reproduce the smell and said there were no code errors when they checked it.
Then I had no A/C and had a light on on the dash (can't remember what it was) and the display where the mileage is kept flashing something at me. I took it to the dealer and they said it was the 4th Impala that day with that problem. They replaced the thermostat and it worked.
Most recently, the sloshing came back and my heat wasn't working when I was stopped or using the remote start. They replaced the thermostat, suggested I flush the coolant system and I told them they could flush it at their cost if they felt it would help this problem but a coolant flush isn't even suggested with the mileage I have on the car....they didn't flush it but blew out the lines to the heater core.
Their shuttle came and picked me up - I started the car in the parking lot with the remote start then sat in it for a little bit while I figured out my plans for the day and tried to get organized....the car still wasn't blowing warm air (it was about as warm as if you breathe on your hand). I went right back in and told them, they said "you have to drive the car to get the thermostat to open up to get heat" Seriously! I live in a family full of mechanics and had to learn how to work on a car before I was even allowed to get my license!
We went and started 3 other Impalas on the lot and they all heated up fine - - without driving them.
Over a week later I am still having the same problem and now when sitting in traffic all I smell is anti-freeze. They asked if I was sure it was my car that smelled. Seriously, again!!
So, the dealer keeps my car all day and calls to say there is nothing wrong with it, it's heating up to spec. and they didn't smell antifreeze. Funny, the mileage was the same when I picked it up as when I dropped it off. So they didn't even bother to DRIVE it to check out the smell!
Your uneven tire wear is from the spindle being bad. Husband dealt with this on his 2007 Impala. They insisted it was just the police cars that had a spindle problem. Funny, they finally changed his and his tires were fine.
As he was fighting it, they suggested he get his tires rotated more often. He was already getting them rotated every 3,000 miles with his oil change.
Check the recalls or TSB on your car, I think they added the spindle on there.
My car is at another dealer today - we'll see what they have to say.
What news from the dealership visit today? If we can follow up on anything with them, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your involved dealership with a brief recap of the situation).
Sarah, GM Customer Service
They started the car with remote started, no heat, did it again, no heat. Started it with the key - had heat.
Checked the programming to be sure it was right since there was an issue with this model blowing air when it should have been blowing heat and vice versa - with the remote start. Programming is good.
The very nice mechanic THEN explained to me that when the car thinks it's about 48 degrees out the remote starter doesn't blow out really hot air...just warm air. Well, this makes complete sense with some of the issues I have had - obviously if the remote start automatically turns on the air when it's hot and heat when it's cold there must be a cut off point as to when it switches. Hhhhmmm - magic - just an explanation on how the car thinks and I felt much better.
They didn't stop there. They pressure tested the car, they started it, drove it, heated it up, cooled it off and checked the temperature and pressure tested it several times to be sure that there was no leak in any part of they system at any engine temperature. There are no leaks. That didn't mean that the mechanic had absolutely no concern though, he couldn't reproduce the "overheating" anti-freeze smell....but also didn't have an opportunity to really drive it in heavy traffic.
It was in teh 20's this morning when the mechanic started the car with the remote starter and it did heat up and defrost the windows. He ran it about 5 minutes took the temp, drove it then took the temp and even he said it was somehow hotter today.
Will watch to be sure that the sloshing sound does not return. It was nice to have heat today!
I don't know....is it possible that when they pressure tested it (the other dealership didn't) that maybe it got a bubble out or seated the new thermostat or some kind of gasket in there better?
They were quite worried yesterday that it may be a head gasket and took the extra time to keep checking on it and testing it. I'm satisfied with "today it has heat." and the explanation of the remote start process.
REALLY STINKS also JUST out iof warraty. getting nowhere with chevy support
It looks as though you're already in contact with us. Do you have a Service Request number (71-**********)?
Sarah, GM Customer Service
Apparently there was a TSB about the remote start on these cars - since they automatically turn on the heat when it's cold and a/c when it's hot - I guess that some of the programming for this was backwards. That is one of the first things they checked when I took my car to the good dealership.
the rim has damage. Just had hubs breaks and tie rods done. Possibly a
ball joint?
in early 2007 are still on this forum? Quietpro, colchester47, and the many others that greatly helped me out in deciding to purchase my 2006 black SS......If any of you are still here, I just wanted to drop a line and say hello and to let you know that I recently purchased a 2012 LTZ, with none of the problems that plagued my SS...so far! I hope you folks are doing a-ok and thanks again for all your help back then. -Rob