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Otherwise, well worth the wait, and totally sweet.
http://www.blueovalforums.com/forums/
At the moment, I have the following dates associated with my VIN:
Receipt Date: 4/21/2008
Serialize Date: 8/14/2008
Segment Date: 8/14/2008
I figure I might see the car at the end of September, if I'm lucky.
BTW. I just replaced the front factory speakers with some Infinity Reference. Much better Highs and Bass. Only cost about $200 installed at Best Buy. As we all know the Factory radio (09 FEH Limited) does not have the "depth" that the Mach had. My stereo guy said it has the power but no sub. I'm fine with the new front speakers. No place fo a sub woffer btw.
Where should I post the Pic's?
Regards,
Unless they changed it, there is a location for a Sub on the right rear side in the cargo area (my 2008 FEH has the subwoofer speaker there). Or maybe you are speaking of something larger...
I'll let you know. Also, I am back at the dealer tomorrow. Both the phone and the ipod sometimes fail to re-initialize when functions are changed. The service guy who knows Sync says there most likely is an update.
Regards,
To date this is my progress:
Receipt Date: 5/9/2008
Serialize Date: 7/18/2008
Segment Date: 7/18/2008
Sequence Date: 7/22/2008
Blend Date: 8/11/2008
Produced Date: 8/20/2008
Gate Release Date: 8/22/2008
Ship Date: 8/22/2008
Arrival Date:
Sold Date:
Last report from my dealer is that it is still sitting in the KC railyard - and the FORD phone system reports the arrival is now 9/11 ( )...However, I think this was just FORD hedging their timeline and not over promising delivery the week of September 1st because production was delayed three days - hopefully I'll see the thing next week sometime!
Couple of note:
I am averaging about 31 around town. Not bad.
I have pushed the limits of MS Sync (Sync my ride) and have found some minor bugs that I've been discussing with Ford. Basically, sometimes my iPod (Touch) does re-initialize properly after a phone call is ended (Blackberry 8800) so I have to resync from the Menu/USB/Sync. Not a big deal but I spoke with Ford Sync Specialist and they have alrady released a minor upgrade that we can all download via our laptop w/ the USB port. I'm holding off for another few months until v 1.1 is released.... I think it's way cool to be able to update the software/firmware myself. But I'm a Engineer....!
Regards,
Regards,
Spoke with a service intake person that was not helpful, was transferred to the Service Manager who told me to take the gas cap off and put it back on. I reminded him that there is no gas cap on these vehicles (he was an idiot). He offered to provide me with a rental car when I brought the car in to check out why the check engine light came on - however it was my responsibilty to pay for insurance, gas and taxes on the rental. (Only a few bucks - but it is the principle)!!! I should pay nothing - right? Got into an argument with the service manager.
Contacted the awesome salesperson that sold me the car and they are taking care of me on Saturday - they will provide a loaner vehicle at no charge to me. The Sales Dept is covering this - not Service!
Great for this service time - but I am very, very concerned what I have gotten myself into. The service peeps were a-holes!!!!! They were ignorant, condescending and non-accomendating. I did not pay 37K for a vehicle to be treated like crap for a problem that arose well before any scheduled service.
Oh - my dealership provides no appointments on Saturdays -- I still need to work for a living and do the 7:30am to 6:00pm thing Monday thru Friday! I am concerned I made a mistake purchasing this vehicle.
Comments - Anyone?
Well, one thing I can say is this ... if your state has a "Lemon Law" in place, you should have your bases covered.
In PA, if a new vehicle has a problem that is not fixed after three trips to the shop, it can be qualified as a lemon. The statute of limitations I believe says this series of trips to get it fixed must take place within the first year / 10,000 miles of purchasing the vehicle.
If, on the other hand, they get it fixed and it doesn't come up again in the next 44 weeks or 8,000 miles, I'd say it looks like its fixed for good. A little scare, but no biggie.
Worst case scenario, it'll be a painful couple of trips to the dealer, but they'll end up having to replace your car with a new one.
:lemon:
I have a Jeep Wrangler, and it didn't start doing what is commonly know for Wranglers as the "Death Wobble" (seriously, that's what its called ... look it up on YouTube or Google it) until about 30,000 miles. I cannot figure out for the life of me what the issue is, and I have 75,000 miles on it now (after many balances, new tires, alignments, and near wrecks on the interstate). The car shakes VIOLENTLY at about 53-58mph.
I say all that to say, if any recurring problems are going to come up, best to have them when the state has got your back - in the first year of ownership!
But that sucks ... 2k miles and a check engine light ... that's crap.
They are so concerned about the success of this line, you will get a person that will bird dog the issue.
Regards,
Lou
I have some problems with my reverse sensors in my 2009 FEHL. They seem to work intermittently. Sure enough, I backed into one of those ~3ft poles that are often in front of a telephone poll to protect it but the sensor even made a single noise. And of course, you cant really see those short poles out of your mirrors. Even worse, I hit DIRECTLY on the sensor. The damage was enough to warrant a new bumper. About ~$650 worth of damage at retail, probably half that at dealer cost.
I tried to get warranty coverage on this or even some sort of middle ground solution like them fixing it for me at dealer cost (since it really is my fault). But my local dealership would have no part of it even though they get fault codes when testing the sensor. It was rejected some team called Digital Imaging. I ended up calling Cust Support and they said they couldnt override Digital Imaging. After going back to the dealership to find to try to find an escalation path, I found the service mgr to be evasive and generally unwilling to help. I tried to get any contact information for Dig Imaging or a Zone Rep or anything and she wouldn't do it. She wouldnt even give me a name to reference in my complaint letter I am writing.
It is a shame... The sales experience at the dealership I bought from (in Longmont CO) was awesome. The service and support sucks big time at my local dealership.
Does anyone know what Ford office(s) would be the best to my letter to???
I would hope that Ford would do all that they can, seriously something needs to break for the American Car Dealerships. I had hoped that they had changed since my last American car purchase - about 20 years ago. Guess I should have stuck to a foreign car. Sucks for America!
Thanks - please keep your stories and hopefully positive solutions coming!
I would first, calm down (always a good idea) and have service make sure the sensors dealership documents the fault codes. This will go a long way to building a cae for a claim or at least a reducion of cost for the damage. I am not an attorney but found over the years that if you follow protocol the dealers will cut you a break.
First, if the sensors were not behaving properly they should probably cut you a "big break'. Sensors or not it's still your responsibility not to back into something ) - (obvious but unfortunate.)
I have found calling Ford nothing but a pleasure dealing with the new 09 FEH. I just called into the general number. My take is that Ford should fix at cost. But that's just my opinion.
Regards,
I am actually pretty calm about this now. This was a 4 week saga of going back and for with the dealership and Cust Relations. But it is pretty much over now. I got the final rejection from the Service Manager last week. I did jump through all of their hoops and it really didnt get me anywhere. Supposedly the Service Mgr even called the Regional Zone Rep.
You are right that it is ultimately my fault as I noted in first post. As I also noted, I was at least hoping that they would cut me a break but they did not offer anything of the sort. I am mostly disappointed in the "pass the buck" attitude of the dealership.
Dont get me wrong though... I still love my 2009 FEHL
Regards,
ursacat@hotmail.com
2009 Lincoln Mariner, Mercury Milan, Ford Focus and Ford Escape/Hybrid owners wishing to create an account and register their vehicle with the Syncmyride.com website may receive an error message. There is nothing wrong with the VIN# or the Sync System. The Sync web support team will correct this condition in the very near future with a web-page update. We apologize for this inconvenience and thank you for your patience.
Question??? Can we starrt a board on 2009 FEH Owners Experiences?
Regards,
I have the reverse sensors on my 2008, and one thing you have to be careful of is things like poles and people - they don't always register. The OM has a note as to the fact that it has to be a large object in order for the sensors to detect it.
Still, if the pole went RIGHT INTO THE SENSOR, that seems a bit obvious. :surprise:
Little things: Wish the rear seats folded down flatter to create a more uniform cargo space. I'm personally annoyed with the rear backup sensor. I trust my eyes only and find this "aid" distracting. There had been mention that the "hidden" storage container between the driver/passenger could fit a laptop. If by laptop one means handheld PDA.....sure.
More later. As well as SYNC questions.
I wish someone had a simple answer as to how '09 scheduling is done. I ordered an '09 in early August and my dealer says he doesn't expect it until Jan or later! I just can't seem to get a straight answer from anyone. I would guess it has something to do with allocations.
I got my FEH back from the shop today with a nice new bumper. Good as new. So I decided to create a little test for the backup sensors.... I put the parking brake on and left the car in reverse. I then stood on the side of the vehicle and used my hands and legs to try to trip the sensors. I should note that this was the sensor that was not impacted in my fabulous little crash. Anyway, I tried waving my hand across as well as bringing my hand in towards the sensors from as far as I could reach. The result is simply that things that came in from the side are not reacted to in a repeatable way. Sometimes I could physically touch the sensor and it wouldnt trip. Other times it detected me right away. Other times, it would react but just a second or two later than it should have (I had already made physical contact). Anything coming from straight on seemed to trip all the time. From this I conclude that my sensors arent very good or the design/quality of the sensors is very low budget.
If anyone tries this at home, please share your results so I can know if my behavior is a common one.
The seats will fold all the way down, but as noted the headrests need to be removed. It is a sort of "2 step" maneuver. First you need to pop up and tuck the seat portion of the back seats into the back of the front seats near the floor. Then you can fully lay down the backs of the back seat. It is a snug fit for sure. I did find it slightly confusing at first.
For the cargo. It is there. You just need to lift out the main shell and that gives you access almost all the way to the cupholders. It is very deep. My wife often puts her purse in there when she doesnt want to carry it. Today I had a pretty large camera bag in mine while it was at the body shop
The main shell was lifted out and there is room there but configuring for a laptop fit is imposible in my view (at least with my unit). But it is still a nice area to dump a wallet, phone and other personal effects.
I should be fine. I do have a written agreement and down payment. I appreciate the info. Now I can walk into the dealer with a good feeling and a solid expectation of the price agreed upon.
I'm impressed with your quick delivery date vs. order date. I've been reading these posts for a few months and have seen a whole lot of frustration about delayed production and/or delivery.
I placed an order (and deposit) about the same time you did: 7/25 (the dealer did not send to FMC, however, until 7/30). At the time, I was told to not expect delivery until ~ Oct. As of two weeks ago, that has been pushed back to Feb 09!?*?!* Huh?*!?
I'm in metro Detroit (Michigan)...would you mind sharing where you live? I'd like to feed this back to my dealer so he can inquire of his Factory Rep. The "story" about first in, first out is full of holes.
Thx!
I ordered an FEH June 23rd. Never got a VIN. Long story short, I decided to cancel my order after finding one online about 3 hours away on a lot. I picked it up last weekend.
Your guys' frustration over the ordering system isn't new ... many of us have been complaining about it for months on another forum ...
www.blueovalforums.com/forums/
Look at the 'Escape, Kuga, and Mariner' forum. And then under that, look at ... the '3 Month Order Sitting in USOB" thread and some of the other ones.
You'll find that some people ordered in April, the day you could order, and still don't have them. Other people (usually in California) order theirs and receive them within a month.
If you're concerned about when you get it, I'd consider looking on cars.com for '09 FEHs sitting on a lot within a reasonable distance from you.
I don't think he is actually looking at the order system, but the weekly scheduled production.
IS ther a sudden shortage of batteries that I don't know about?
I have the pdf memo, but I can't upload anything on here, or I'd post it for you.
Anyways, there seems to be some truth to some material hold issue. There are a number of people on blueovalforums bringing up the production delay issue too.
Despite all this, I placed an order 'cause I'm truly sold on this car. I've never ordered and waited - always diven a car off the lot. After a miserable experience with a first-year Ford product thousand of years ago, I returned to Ford because of tis car. Oh well.
Thanks for the suggestion to check availability for in-stocks on-line. I'll give it a try. Ford is not the first Mfgr. to create demand and not be able to meet it, but noone has caused wide-ranging frustration before. At the very least, they should consistend and honest with their customers.