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Did you ever think that everyone may not want to fork over $75k+ just to have a luxury car? Have you sat in an Equus, much less driven it? I think before you start making statements, do some research on your own (don't just listen to what others think about the brand). You might actually be surprised at what you find.
Personally, I have sat in an Equus already and it is clearly head and shoulders above anything Hyundai has put out to date. It's also on line to compete against the likes of the Benz S-Class and the Lexus LS...with ease. Please note, I did not say equal them...the Equus will definitely give them a run for their money. Not only that...save the buyer around $20k. :P
By the way - driving his new Equus yesterday was indeed a treat. Although I'm not in the market to move up quite to the level of the reclining rear seat with refrigerator under my left elbow, I'm seriously considering going to a V6 Genesis next year. Hopefully all the lessons they have learned with the pre-delivery inspections and everything for the Equus will flow downhill to the other "high end" Hyundais!
His vehicle got a two-week shake-down by Hyundai/USA engineers between the time it arrived at the port and when they would make delivery of it, and I'm assuming they are going over everything with a fine-toothed comb to make certain everything is 100%.
By the way, even though he purchased from the same dealership, they are saying they don't owe me a payment for the referral because the salesman is different. Sounds kind of like the dealer's making more than his extra $4000 above MSRP to me, and they could hop off $100 or so. Has anyone else run into this situation? My father drove my Azera for a few weeks back about a year ago when he was first thinking about going "down" from his previous 5 Lexus LS4x0 series vehicles to the top-end Equus. Of course, it was nothing like what he's driving - just a proving point that there was a huge difference in where Hyundai was 10 years ago and where they are today. I asked at lunch yesterday and he did inform the salesman that I was the person that "hooked them up". As far as I know he's got the 2nd Equus sold in South Carolina, a beauty in the pearl-coat white with cashmere interior, as opposed to the previous silver one we both saw two months ago on the dealership lot.
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Terrible customer service. I expect Hyundai to stand behind their product, especially the Equus. Instead every person I spoke with has immediately passed the buck to Sirius and refused to help. I would expect them to replace the unit or lean heavily on Sirius to fix this timely. No such luck and no one at Hyundai seems to care.
Let me get this straight. So basically:
"Sorry, we don't feel like discussing your issue today. Don't call us. We'll call you, maybe in a week or two....
...Sure, you can speak with my supervisor but, FYI, he enjoys irritating Hyundai customers just as much as I do. So does his boss....
...In fact, our company really doesn't want Hyundai's business anymore. We're rich enough already."
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Really???
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Yeah ------------------- No. Keep trying though.