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Comments
Also, I've heard that the fan clutch on the LC can be serviced, instead of replaced, but the dealership service manager told me he'd never heard of this. Should I trust him?
Can you recommend a good independent LC mechanic in the Palm Springs, CA area?
I'm sure the experts here will have more to say about it.
tidester, host
SUVs and Smart Shopper
Something else to remember is that heat is the number one enemy of the automatic transmission. If you are going to keep the car for a long time, invest in an auxiliary trans. fluid cooler, unless it it already has one, as in some years they were optional. Again, let the dealer install it - even though it will cost more.
With reasonably good care and regular fluid changes an automatic transmission can (and has for me) gone well over 200k miles without repair (or chemical flushes).
If the car is already out of warranty recommendations to have the dealer do anything I mentioned are moot - you can find a good independent LC mechanic to do the changes and install the cooler.
How do I find a good independent LC mechanic? I live in a rural area, near Palm Springs, CA, but would be willing to travel as far as L.A. to find one. My LC is out of warranty, and I'm having trouble with the two Toyota dealerships in this locale. One already did a transmission flush at the 60k service a few years back. I recently called this service department and was told that they routinely do transmission flushes at every 30k interval. The other dealership told me that a transmission flush is "of course, better" than a simple drain-and-refill.
So, obviously, something is wrong here, right? I don't feel that I can trust either dealership, because of this misinformation. And there have been several other issues as well. I really want to keep this LC for a long time. If you can recommend anyone, please let me know!
If the car is still under warranty I would prefer to have the guys at the dealership take responsibility for any fluid changes though - that way they can only point fingers at themselves if something odd occurs.
I feel so leery of trusting the dealer at this point. I've had other issues with them this past year as well. For instance, there was a notation on a previous Toyota service invoice that I needed a power steering flush, but when I brought my LC in at 90k, this wasn't done. When I questioned this, they told me that the issue was subjective, that one mechanic thought it was needed, but another didn't. Can you advise me about power steering flushes? Are these as tricky as transmission flushes, or is there anything I should know about these before I have this done?
Also, last August, they said they adjusted the camber bolts at no charge, but after they did this, I experienced that "floating" sensation that some of your other posters describe. I felt I had less control, and that I didn't have solid contact with the road. When I complained about this, they told me that they didn't remember adjusting the camber bolts. Then I took my LC to a local tire shop to inspect. They told me my shocks were bone dry and were the original shocks. When I called the dealer to ask about this, I was told that the original LC shocks should last up to 200k miles. I had the shocks changed at the local tire place anyway, and now my LC feels much more solid and the ride is a lot quieter.
I wish I could find a good independent LC mechanic, as my LC is no longer under warranty. My engine still sounds very loud to me, and has for a long time. A Nissan mechanic told me that my fan clutch is stuck and to take it back to Toyota because the fan clutch can be serviced. But when I asked the Toyota service manager about this, I was told he'd never heard of a fan clutch "service", only a replacement.
If you have any thoughts on any of these topics, I'd greatly appreciate hearing them! This forum is fantastic. I read every post of all your Land Cruiser threads before buying my LC in 2003. (It's a 1999 LC, by the way.) Thanks!
I look forward to hearing any other advice you may be able to offer when you have time. How do I find an LC "club"? I live in the desert about 90 miles east of Los Angeles. I'd travel as far as L.A. if necessary, although of course it would be more convenient if you knew of a club or independent mechanic closer to this area. Thanks again!
Many of these maintenance items can be done DIY and all it takes is someone to show you how and de-mystify them for you.
What part of the country are you in?
H-44 didn't want to suggest your method--though I like it and have used it--as I think the OP is more interested in an "easier" approach.
I'm on the run right now, but I'll post up my thoughts about dealers ASAP.
Beth hope some of this is helpful to you.
See if you can reach Marv on the phone, and tell him what's going on. I'm sure he can offer some additional help to you. For additional piece of mind you may want to get several recommendations, and if one keeps coming up, that might be the one to check out.
http://tlca.org/clubs
http://www.sor.com
There are a number of after market transmission coolers available. Any "offroad" specialty shop should be able to help you there. They may also be a good source for finding an LC Club or mechanic.
Try to document the conversation about not wanting to change the trans fluid "to save you some money" so if/when the trans. causes problems - out of warranty or not - you have a record of having tried to maintain your vehicle. Even a certified letter to them, copy the area representative, recounting the conversation could be useful - deny it all they like.
Most shock absorbers are good for a max. of 50K miles of good service - but sometimes far less if the terrain is worse than average. If anyone ever hears of some going 200K we will all be in line for them.
As suggested; I was looking for an easier and "neater" way to change the trans. fluid - either method will work well.
Most power steering flushes I am familiar with involved pumping out the old fluid while simultaneously refilling it with new. Yes, flushes are subjective, but the power steering system takes a severe pounding at very high heat loads - a fluid change is a worthwhile low cost investment. It should not involve any chemicals. (One sometimes used method is to use straight cleaning solvent chasing out the old fluid and then refilling with fresh fluid. It won't harm the seals, but the residue will dilute the new fluid and would seem to provide no real benefit - I can not recommend it.)
I once worked as the used car mechanic at a dealership - watching the new car mechanics work made me realize I never wanted to take a car into one - that was 45 years ago and nothing has changed.
Best of luck too you! Sounds like you are handling it well!
There are two Toyota dealerships in this area - they are bitter rivals and, in the past year, have swapped a number of mechanics and service managers. Since owning my LC, I've gone to both. And in speaking to individuals at both dealerships, it seems to me that either they point the finger at one another, or defend one another, depending on how secure in their jobs they feel. I've checked on the web for complaints against the service departments of Toyota dealers as far away as Longo and Claremont, and customer dissatisfaction seems even higher at these places!
I'm definitely going to pursue this with corporate, and will let you know what ensues. I really appreciate your posts, hypnosis44!
Re: clubs, maybe find the closest chapter and try to make e-mail contact? I know, this shouldn't be this hard, but.......
HTH
What about an independent garage that works on foreign cars? Do you have any friends with Toyotas that might have had some good experiences?
I received an email from the dealership's customer-relations manager, reiterating the offer above, which I assume was also sent to Toyota. I haven't heard from Toyota corporate since my discussion with the dealership a week ago. But if I have a "case", it would probably be based on whether or not there is currently anything wrong with my LC due to their negligence, right? If this is true, I imagine that I should get an independent opinion. Actually, I hadn't really thought this through before you asked.
I could not locate where these filters are, (if the vehicle has them) - Any suggestions?
Thanks for advise
I want to thank you again, steelcruiser, for your invaluable input, time and patience. Your forum really is an incredible gift. By the way, yesterday, I received an email from Toyota corporate, encouraging me to update them on what has ensued on my case since submitting my complaint. I plan to write them this weekend, and include what I have learned from you, hynosis44 and tidester, if you have no objections.
As far as having access to the car's service history - I have some familiarity with this issue as well! On top of everything else that I have reported to you and steelcruiser here on this forum, here's another thing that I didn't mention, because I didn't want to talk your ears off, or overburden you with issues that were not ongoing concerns. But as you bring up the issue of accessibility of service records, here's another detail of my case. (And for the sake of clarity, let me now say that my ongoing case is with a place called I-10 Toyota, whereas the other dealership in this area, where I had taken my LC from 2003 to mid-2006, is Toyota of the Desert.)
Last May when I brought my LC in for the 90K service (to I-10 Toyota), I had recently moved and a lot of my old Toyota invoices were still packed away in boxes. I was told I needed a new timing belt, but I responded that I thought I had already had this done, at Toyota of the Desert, at my 60K service back in 2003. The service advisor who had handled my 60K service at TOD had since started working at I-10 Toyota. (And because, at the time, I thought he was a really nice guy and trusted him, I brought my LC to him at 1-10.) He told me that he would have someone call over to TOD to find out if the timing belt had been changed. I assumed this was done - but, in retrospect, I should have called over to TOD myself, because the timing belt had been changed, and was changed again.
When I finally unearthed my old service records and realized this, I actually wrote to Toyota corporate to suggest that they require all their dealerships to share service records with one another! But I didn't mention what had happened to me personally, because I really didn't know who to blame and thought I might potentially alienate both dealerships. It was only because of all the other serious unresolved issues that I complained at all, and I included this in my complaint.
When my complaint to Corporate reached I-10 Toyota, the service director told me that Toyota had recently changed its policy - to require that all dealerships make service histories available to competing dealerships - but that this policy had not been in effect in May 07 when this mistake had occurred with my LC. And he went on to point the finger at TOD, saying that, as the service advisor in question had left TOD under negative circumstances, TOD might have given him the wrong information intentionally, to mess with him. He said he would ask the service advisor (who had since been promoted by I-10 to service manager). Then, in our next conversation, the service director told me that this advisor/manager did not remember having promised to call over to TOD on my behalf and that this was my responsibility, so it was "a dead issue" as far as he was concerned. Isn't that nice?
Thanks,
Dave
Regarding the shocks, I wrote to Toyota corporate explaining that the camber bolt adjustment might have accelerated the wear on my tires and shocks, causing me to incur these expenses more quickly than I would have otherwise. I'm waiting to hear back from them.
Thanks again for all your help! You are so generous with your time and your expertise!
My 2000 TLC's check Engine light is on. I believe it's due to some malfuction. But, could anyone please kindly tell me how I could
1) find out the error code?
2) reset the error code?
Thanks.
In my case, not only did the Toyota dealers misdiagnose my fan clutch problem for 1-1/2 YEARS (telling me it was a normal AC sound when I complained that the engine sounded loud and the LC was performing sluggishly), but now they're padding the cost of the part.
I remember reading a letter someone sent in to one of the car magazines about a year ago about an experience they had with Lexus service. They had a problem with the Lexuslink (communications system). The service manager told the customer that it needed a new battery and that it was covered under warranty, which was a "good thing" because the part alone would have been approx. $700. The customer was intrigued by the cost and asked to see the marvelous part. He was shown a small, labeled battery which had a Panasonic (I think) label and part number on it. When he got home he did some checking on the web and found the identical battery/part number for less than $20. He contacted Lexus to question how they could mark something up to that degree (even though he didn't have to pay it) and they said something about it being engineered to be used under severe conditions, etc. He maintained that it would not have had the same part number if it were not the same battery. He added that they sent him a significant monetary credit for future parts/repairs just for making this contact. You can draw your own conclusions. He ended by stating that he was very happy with the car and the service but thought the markup was notable.
I would like to just replace the motorized unit with a permanent antenna to forgo any future problems.
Is anyone aware if this is possible....either through Toyota or others?
Let me know and thanks.
Nelson
Alternatively, since it sounds like it is stuck in the up position, you can just let it alone and avoid going to automatic car washes. I am doing this with one of our cars and it has been a good solution for me.
By the way, did you get a quote on an OEM replacement? Just wondering how much the part costs.
Good Luck.
Hmmm, that reminds me, just about time to change out my T Case and differential fluids.
HTH
I didn't even want to find out how much a replacement unit would cost.
Thanks
Nelson
I asked the dealer last week what the cost would be and it is $415 for the 90k check and if they replace the timing belt, it would be another $1,100.
It is not cheap by any means.
Nelson
Anybody been down this road?
90000 miles without replacing timing belt? Please advice
On the 1996 TLC those belts are inexpensive from 8-20 per. Shop for labor rates among those that really know what they are doing.
I was thinking it may revolve around a vacuum hose problem or clogged PVC valve, but I think they were checked at the 150,000 service not long ago. I had the loud roar for awhile before the service, and it has returned. Any suggestions are appreciated.
Thanks!
You can crank my 91' tlc and let it run literally 10 to 15 seconds turn it off try again immediately and it want start for several hours after that. Help!