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Comments
I am not familiar with the Hyundai warranties, but the HONDA extended warranty does indeed cover the A/C compressor. My father in law had the compressor go out at 65K miles after 6 years, and he didn't pay a cent - the HondaCare warranty covered everything.
I would advise against buying anything except a genuine HondaCare warranty. The 3rd party warranties are no good at all, IMHO.
The response was to the poster saying that they would have rather have a Hyundai with the 100,000 mile warranty. I merely pointed out that the 100,000 warranty from Hyundai does not cover much.
A friend had a Kia Sportage with the said 100,000 warranty. The car would refuse to run when it rained. It was traced to a short in the main harness. Hyundai/Kia refused to cover it under the 100,000 mile powertrain warranty because the harness short was not "In the engine or transmission"
It is a useless piece of marketing doo doo, like Crysler's lifetime warranty that does not cover much.
Thank you in advance,
Toasty in Florida!
The contact info is in your Owner's Manual.
Thanks, sorry I missed teh connection. As I recall, the Hyundai warranty is only good for the original owner...
http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
Probably won't do any good but can't hurt.
I am pleased that some of you are getting this repair done at relatively little, to no cost. Just dont forget about the rest of us...
I took apart the old compressor and it was indeed in pieces.
I'm just happy I don't have to pay all of it.
I, too, am a loyal Honda owner. This is my 2nd CR-V. And my entire family only owns Hondas. Corporate told me this helped with the Goodwill Assistance.
Unfortunately, it can happen that rocks can damage condensers. I would take it to a 2nd dealer for their opinion.
I would imagine that any Honda dealer would recognize the now-famous compressor imploding issue, and not mistake it for road damage... besides, a condenser replacement would be cheaper than the "compressor explosion" repair, and if the dealer wanted to dishonestly make a buck, they would have told you your system exploded - so they could make more money. The fact that they did not tell you this indicates they may be right. But a 2nd opinion is always best.
He said that as a goodwill assistance Honda America would pay for half of the repair. It will be repaired as a warrantee job, which brought the repair total to 1000 bucks, which leaves me paying 500. But, I have a 10% off repair coupon, which brings it to 450. A HECK of a lot better than over 1300!! I am thinking that the fact that I didn't buy my car new, or from a Honda dealer knocked some "points off of the decision" but that it was not my first Honda, and that I did buy from Honda in the past gave me some "points" in my favor.
Sorry for the long post- hopefully this post will help someone else out there that is facing the same problem..........
And again- THANK-YOU for this awesome forum!! I know for a fact that I would have never of gotten my air fixed, and would have been MISERABLE every summer bc of it............ you all totally rock : )
My husband was doing research to find less expensive parts and came across this forum. I scanned through the over 900 messages and found a lot of helpful info most of it is summarized above by Lisatinca here: http://townhall-talk.edmunds.com/direct/view/.f0d3fb5/981
so we followed the advice.
On Thursday we called Goodwill Assistance at 1-800-999-1009. We mentioned that we were long time Honda owners (since 1991) and the our current vehicle, while just out of warranty, only had 37k miles on it and we would like them to take care of the AC problem. They opened a case and told us we had to take it in to the dealer and the dealer would handle this. Dealer was booked that day and told us to come in on Friday and they would try to fit us in. We got our car into the dealer before 8am on Friday and they advised that there would be a $120 fee to assess the problem (take things apart, etc) and they should have an estimate for us by noon. Around noon THEY call us and informed us that "corporate" had been in touch with them, and that they would complete the repairs without charging us (even waiving the $120 fee) -- and they would complete the repair by 5pm the same day.
What a relief! $$ has been tight since we have a new baby and other big expenses -- I'm sure that the information on this board helped a lot, in addition to the fact that our car has very low milieage -- so a big Thank You to all of you who took the time to share your experiences with this issue! Good luck to the rest of you!
Here we are just over a year later, and it happened again TONIGHT! I am BEYOND pissed off at this point as tomorrow I get to go back to the dealer who thought I was making this stuff up last year to have them run the diagnostics AGAIN to tell me what I already know, and then have to wait a few days for Honda America to work with them. I can't believe this, I know parts go bad, but it's been a freakin' year????
On Tuesday I called and explained the situation (calmly and in a friendly manner), received a case # and was told to call back as soon as I had the diagnosis and estimate from the dealer. I was told that having been the buyer of EIGHT Hondas over 30 years and that I have the majority of my maintenance, etc., completed by the local dealers, would be in my favor.
I took the car in today. Indeed it was the compressor and the reason for the failure was not external, but INTERNAL ELECTRICAL FAILURE. I called American Honda at 9:15 a.m., gave them all the info and was told I would receive a call within a couple of days. That if I had not received one by Monday, to please call them back.
It's 1:35 p.m. and I just got off the phone with the Regional Case Manager. Due to the mileage on my car (108,000) and the basic life expectancy of an A/C compressor (120,000 miles), their offer was to pay for all the parts and materials, and I would pay for the labor. I more than happily accepted. The initial overall cost is $1273.37; I'll be paying $368, which is a savings of 71%. Would I have liked them to pay more? Sure, but I'm not greedy and am grateful to have found a solution and have it work out for me. I was also told it will be a new compressor; however, also based on what I have read here I will specifically question whether it is truely new or rebuilt, and get some sort of additional guarantee in writing.
My car will be ready around 5 p.m. Thank you so much to those who posted.
The number to call is 1-800-999-1009. Have your VIN number handy, know how many Hondas you have purchased, where you get them serviced. Be nice, be friendly. Honey will catch more flies than vinegar.
Good Luck!!!
(I realize I got my info reversed above... we too paid for labor, American Honda paid for parts last year for us.)
When I took it to the dealer this morning (same dealer we've always gone to), they still feigned ignorance when I told them of this website and the issues. I reminded them that they replaced the same exact part last year for us and their response was that it was past 12 months so not covered under warranty (I checked.. It's been exactly 13 months...big whoop) So for a part that should last 120K miles, it lasted all of 11K miles and 13 months?
Hopefully will hear from the case manager tomorrow. I have no problem with honey versus vinegar, but on the same token, I'll be darned if I'm paying anything this time. I'm to the point I'd rather get another non-Honda vehicle if they can't stand by a part for 13 months.
Took the car to the dealership and was quoted $1400 to replace the compressor and all related bits. I found this thread and called Honda America at the number on their website and the representative point-blank stated that there was no known problems with the AC compressors on my particular CRV model and that Honda America would not help me out with the repair. I pressed on and told him about this thread on Edmonds and he still persisted that there was no problems with the compressor.
I'm kind of at a loss here....should I swallow the $1400 at the stealership and then follow-up with a letter to Honda America? This is our second Honda...I'd really like to make it three, but this is a distinctly un-Honda'ish move IMHO.
The day after posting here I called back into the dealership and talked to the service manager again (the same dude that quoted me $1400 to fix it the day before.) In a nutshell, I told him that I wanted him to approach Honda America on my behalf and try again for reimburstment for the repair. Wasn't demanding, just firmly confident about it.
Long story made short....he puts me on hold for a couple minutes after asking a couple of questions and me mentioning this forum, comes back on the line and cheerfully says, "...geeee, you lucked out because my Honda representative is in the shop today and is standing right here. She'll split it 70/30 with you. When you can bring the car in?" Giddy up.
Then the Honda rep wanted the details about my call to the HondaCare phone number where I was told that they wouldn't help out with AC repair. She seemed genuinely concerned that I had been told incorrect information.
Just got the truck back this evening after two days in the shop....$1400 turned into total out of pocket of $300 and some change.
Thank you for doing the right thing Honda. This is my family's second Honda and we'll most likely be going for three next year.
PS: The CRV had almost 104k on the odometer.
There must be something about about these multiple failures that should tell us what the problem really is.
I don't think I've heard of a 2005 or later Gen2 with the problem. My theory (I have no "inside info") is that the first three years of the Gen2 had a compressor/engine design that required a certain compressor model. For 2005 they probably went to a different manufacturer, and changed the engine are to accomodate it - so it isn't possible to retrofit the 2002-2004 models with the new compressor.
Otherwise, Honda would be putting better compressors in the repaired models, or the 2005 - 2006 models would have failed compressors - but those years don't have problems.
Sound like a good deal, but truth is, this AC issue is well documented, and Honda should pay for the entire thing. Sound like a class action law suit is needed
My wife has 2003 CRV, 108k miles. Air compressor shelled much like the problem that everyone else is having on this site.
Took it to Honda dealership. They said it would cost 2300 to repair in addition to 100 fee just to inspect it. I said I would be contacting Honda US to see if they could offer additional help. The dealer called me back and said that their field rep would allow them to reduce the price all the way down (sarcasm) to 1700.
I called Honda US, and filed a case. Told them my whole situation.
Rep calls me back and says they can offer no further assistance. I mentioned this site, which offended the rep, saying that they cannot validate random internet sites. After doing my best to try to see if he would please reconsider and then finally saying I would never buy another Honda, I could see that he would not help. I asked to speak to a supervisor, but he would not transfer me. He led me to believe that he was the highest authority possible.
So I called back later, and asked to speak to a supervisor overseeing the case. The person told me that the case manager I spoke to was the one that handled this area and I would have to speak to him again. When I asked if I could speak to a supervisor over him, I was told that ONLY HE COULD transfer me to a supervisor. So I am handcuffed with this individual.
My list ditch attempt was to have the dealer call the field rep, and have him call me tomorrow. Seriously doubt he will be able to do anything.
IF YOU HAVE ANY ADVICE ON WHAT I SHOULD DO, PLEASE, PLEASE HELP.
I am a young, newly married young man, and don't exactly have $1700 to throw around at the moment. This puts me in a terrible spot.
Thank you a million times over in advance if you can help!!!
I had my AC fixed after 40,000miles (4yrs). I am lucky that I bought a extended warranty from Motor Warranty Service. The air compressor is broken, making a loud noise. Its really scary I thought its something to do with the engine.
These are the total of my bills => 2242.46 not including the air compressor (warranty co. need to send the remanufactured parts)
Condenser - 380.32
Hose, Discharge - 169.75
Evaporator- 277.45
Valve, Expansion - 93
Oring - 2.83
Hose, Suction - 169.75
Freson - 33.60
Oring - 6.14
Oring - 2.83
LABOR- 960
I paid 50 for my deductible.
Gosh , I am lucky I bought the extended warranty for $895 - 100,000 miles or 7yrs.
I can sleep now just paying 50 dollars.
Thank You.
I had my AC fixed after 40,000miles (4yrs). I am lucky that I bought a extended warranty from Motor Warranty Service. The air compressor is broken, making a loud noise. Its really scary I thought its something to do with the engine.
These are the total of my bills => 2242.46 not including the air compressor (warranty co. need to send the remanufactured parts)
Condenser - 380.32
Hose, Discharge - 169.75
Evaporator- 277.45
Valve, Expansion - 93
Oring - 2.83
Hose, Suction - 169.75
Freson - 33.60
Oring - 6.14
Oring - 2.83
LABOR- 960
I paid 50 for my deductible.
Gosh , I am lucky I bought the extended warranty for $895 - 100,000 miles or 7yrs.
I can sleep now just paying 50 dollars.
If this is the only time you use the warranty, then you have paid $945 ($895+$50) for the repair, not $50.
The next day, the dealership said they had spoken again with the Honda rep and, as a one-time "good will" gesture, Honda was willing to split the cost, and my portion would be $500. I didn't question the math, since it was in my favor, and figured that this way the repair would be guaranteed by Honda for a year. I said I was still disappointed that a known problem wasn't being entirely taken care of by Honda, but appreciated that they had done something to assist a customer.
AC has been working since then, but, of course, after reading this forum, I am leery of the replacement part. I plan on running my air from time to time all winter long, just to make sure if it goes bad, it will be under the 12 mos. warranty time.
My point here, is, the determination of how much it will cost, after warranty has expired, appears to be solely up to the discretion of each dealership and how much it is willing to help its customers. I have no idea if Honda covered anything or if the dealership just ate the labor costs, since what I paid would have more than covered the parts. So, my advice is to be persistant, in a firm but "Columbo-ish" kind of way --"Gee, I'm confused. I really don't understand why this shouldn't be covered, and I've sent a lot of people to you to buy cars, and any help you can give me would be grealy appreciated." etc.
I know it might be difficult, but if you play the game, sometimes it helps. With Honda's reputation, I planned on keeping this car past 200,000 mi., so was not expecting everything to fall apart now. We had a Mercury Marquis that made it to 160,000 mi. without nearly as many issues. Now my emissions malfunction light has come on, so I may be in for more fun. ;o))
I'm highly disappointed with Honda quality at this point and I hope they will do the right thing and extend the warranty on the AC system. This is clearly a design defect given the unusally high number of reported cases. We're initally considering buying an Odyssey in the near future but now we'll have to wait and see how Honda responds to this problem.
about a week ago my ac went out on my 2001 honda crv (75k miles). i took it in to the dealership and left it with them. they have had it all week.. the service dept. called me and told me that the entire system would have to be replaced. there was metal everywhere. she said that she had called honda on my behalf because they had seen this before in newer models. honda agreed to pay $2,500.00 and i will have to pay $950.00.
from checking the internet i am not alone. somewhere along my search i found that it can be a problem in 2000 to 2008 models.
i don't think that thee is any set deal... it just depends upon the dealeship and honda and what they feel like on any given day. there should have been a recall.
my worry is that if metal went everywhere throughout the system did it also blow metal in to the car? could i have metal in my lungs?
hopefully someone will know.
thanks, okiescott
While I understand their offer of paying for 75% is generous, I am still upset, especially after seeing all of the posts in this forum. I ok-ed the dealer to start work with the offer they gave me, and I also called the regional guy back and expressed my dismay with Honda for their (as I see it) bad business practices regarding this problem. I also told him that I thought it was ridiculous that he pretend he has never heard of this problem before. Isn't it easy for them to just say that? Do they think the internet doesn't exist and their customers won't figure it out?
This is my third Honda. My entire family has hondas, most of my friends have Hondas (and a lot of them actually have CR-V's). No one I know has had this problem, but I suspect my friends with CR-V's will have this problem soon. No one in my family has had any major issue with Honda, which is probably because most of them have stuck with sedans. I am very hesitant to keep this vehicle after this and that is very disappointing. I dont have the money for another vehicle and I really loved everything about the CR-V.
Bottom line - If Honda isn't willing to stand by their vehicle, I'm not willing to stand by Honda.
Our CR-V AC exploded in my husband's face when he opened the hood to determine the source of the noise in August of 2007. We paid about $1500.00 to have it repaired because the extended warranty had expired. I was driving the vehicle this last August (2008) and heard a noise that sounded like I had something stuck under the car so I pulled over. About that time, I heard a louder noise and there was no AC. We took it back to the mechanic and the part was under warranty because it was installed less than a year before, but we had to pay over $800.00 in labor. Now, after spending 2300.00 to repair a defective compressor from Honda, we will probably have to trade it in before it happens again. The dealership was very defensive, threatening that if we were considering legal action that they would not talk to us. My husband was only stating to them that they send reminders of when to change the oil but fail to inform of a defective part.
As much as we don't want to trade it in, we feel that this could happen at any time again. Unfortunately, we have purchased 2 Honda Civics in the interim for our family inbetween the two explosions. I have not researched if there are problems with the new civics. Our mechanic tells us that there is no logical explanation for what happened with the CR-V except for defective design and found it humorous that we were going to try to get Honda to reimburse. We have pictures and receipts and really think Honda needs to acknowledge and address this issue.
I realize that there are numerous people in the same situation and Honda refuses to fully reimburse for the defect that should have been recalled. Count us in if someone drives the legal bus!
Service rep seemed aware of problem--when I said "terrible sound" and "no cold air," he knew exactly where to look.
http://tinyurl.com/6kbea2
I personally don't recall any problems with 2005 or 2006. I suspect that they made a major change in either 2005 or 2006 to redesign the A/C systems. I realize others may have seen 2005 problems, but the latest I've noticed is 2004.