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Jus tlike with every other "class action" lawsuit, the lawyers are the ones who benefit. The law firm will get $20,000,000 in fixed compensation, plus $10,000,000 in expenses, and the people who signed up for the law suit will get a coupon for a free happy meal at McDonalds.
I would not be surprized if half of the people pumping up the class action suit on here and other websites actually work for the said law firm.
Honda stopped providing free goodwill warranty because it opened them up to liability to hungry law firms. So, you can thank whoever started the class action for the drying fo the Goodwill coverage.
Hopefully the readers of this forum will now think twice before signing up for a class action suit. I know I will. Thanks.
I'm still waiting for my coupon for signing up for the class for overpaying currency exchange rates on foreign VISA transactions. It's been over 2 years now.
My service rep informed me that the air conditioner was the culprit for both the noise and the shut-down of the engine, and that the cost of replacement would be over $3,100. What a shock, since the mileage was less than 48,000. I told him what happened, and he was able to get Honda to reduce the price $750. I then did some research and found out about the "Black Death" related to particular models of CR-Vs and Acuras that had faulty evaporator hoses, the interior of which disintegrated slowly, eventually clogging the compressor, and resulting in the "explosion" of the A/C, sending shrapnel throughout the entire system. I reported my findings, and when I went to pick up my car, he told me he was able to get Honda to reduce the cost of replacement to $1668.
When I reviewed the service receipt, after the fact, and after I had already signed off on the repair service, I noticed that the problem had been written up as "Customer states the air conditioning is blowing warm air" (not so!), followed by "Black Death" and the replacement covered by "Warranty", meaning that it was a known problem that Honda could have corrected through recall and replacement of the defective hoses, wouldn't you think?
In the meantime, I commend the extra mile my local Honda Dealer Service Dept. went in working to get Honda America to step up to the plate and at least share the cost with me. I just hate that I can't trust Honda reliability anymore.
I know everyone here has a hardship story...especially at this moment in time, but the money that this is costing me all the money that I have saved for my wedding plus a whole bunch more. I am a teacher (who hasn't had any cost of living increase in more than 3 years) and this kind of debt will seriously hurt. I wasn't even planning any sort of fancy wedding...just a small cookout on the beach. Guess we can't even do that anymore.
How can Honda expect to have any sort quality customer service or loyalty if they can't even acknowledge a problem that they know exists? How can this not be a safety issue when I keep reading stories of these vehicles stalling in traffic and pieces falling out? Will it have to take someone dieing, like it did Toyota, to admit there is a problem? In the meantime, what do the rest of us do? Go into debt and eat PB&J for the next few years just to pay it off?
This is infuriating and for the first time in 15 years I can actually speak poorly of the quality and service of the Honda Corporation. I think this issue needs to be brought out into the public forum so Honda can start hurting from a bruised image and perhaps then they will step up and help us out.
:sick:
The repair estimate is $2,400 (they still have to inspect the whole system for contamination, that means maybe an higher bill). After negociation, Honda accepted the idea, a possibility of goodwill agreement. I'm keeping Crossed my fingers. :confuse:
The repair estimate is $2,400 (they still have to inspect the whole system for contamination, that means maybe an higher bill). After negociation, Honda accepted the idea, a possibility of goodwill agreement. I'm keeping Crossed my fingers.
Wow, an 05 and with such low miles!!!
What is the first letter/number of your VIN number?
Shame on Honda.
Most lemon law lawyers, if they see your vehicle as a true lemon, will take on your case for free, and then manufacturer pays the lawyer's fees if you win. And since lawyers are in the business of making money, they make sure you have a solid case before they take you on.
Your state lemon law defines what is a lemon and what is not. If you have lemon, contact a lemon law attorney and they will take on your case. No out of pocket expense for you.
moneypit6
That's still $3200! I started the case mid September, Josh went on vacation, finally got back to me to say he'd call me the following week, he did, and then the last I heard from him was to say, "we hope your repairs go well". He didn't tell me how much they would cover, and after I called back for 3 weeks straight, I finally got the information from a woman named Lindsay, who was very helpful.
Only problem now is that I've got a choice to spend $3200 to fix it, which clearly the owner of a $12,000 car doesn't have 3 grand lying around.
I then called Honda Care, where we had a warranty through the end of May and was met with an incredibly rude, unhelpful guy named "Don", who argued with me, accused me of "being too busy to call back in August when this problem happened" and then said he didn't have a manager and there was no one else for me to speak to. Interestingly enough, I called back and spoke with a really nice guy named Mario, who surprise surprise... connected me to his manager, Dave Ferger. Dave was very nice, but said he is unable to help in any way and that we are way too far out of our warranty to offer any assistance.
So now I'm here with a potential $3600 bill (after American Honda's "goodwill assistance of $1600) and a line of really rude employees. I am shocked at the level of customer service we've received through this trouble shooting process!! They were all smiles and friendly and confident in their "reliable" cars up until I have a problem and now they're leaving me high and dry.
Honda, there are hundreds and hundreds of CR-V customers who are incredibly disappointed in your lack of good will and customer service and I will not buy a Honda again unless I am helped with this issue. This is despicable as a company and you should be ashamed of yourselves. :lemon: :lemon:
I'll let you know if I get anywhere. If I don't, I'll be happy to pass their email address along so we can show them how many people are actually having this problem.
:P
If you have the physical addresses it might have more impact if it comes to a mass mailing.
My question is are the repairs currently being done by Honda to these AC systems being done with re-designed parts or are the replacement parts destined to fail as the originals have?
After reading all of these posts it is obvious that there were major defects in the original systems.
:confuse:
If the place where you got your A/C "fixed" only replaced the compressor, that would explain why it was cheaper, and why it failed again, and will fail again and again and again. The proper repair involves replacement of all the downflow component which are contaminated with the particles from the old compressor.
Good luck.
Crummy part
My dealer told me the best Honda Corp. will do now is a 50% match on the cost since the cars are so old with higher miles, and then only for the very best customers, ones that have since purchased and drive another Honda auto along with the defective ones. It is getting to the end when Honda Corp. will simply say "too old" or these cars are off the road. Honda's take, cheaper to have paid some all costs or part than to recall and pay to replace all systems.
Good luck to all on any class action.
Out of 2 other issues I had on the car, they repaired 1, rear differential "groan". They would not fix drift or pull to the right issue, though I showed them their service bulletin dated 4/2005, that showed a problem from the factory with the front damper.
Just got out of a volvo station wagon (the transmissions are all lemons... it's a $2000 replacement with a salvage, or $3500 for a rebuild). I'm looking for something more reliable! Thought I'd turn to Honda; even considering Toyota's troubles the Japanese really do have a reputation for low-maintenance vehicles you can drive into the ground.
I'm very disappointed to have read this thread! Or glad to have read about this problem, in advance of buying one. I hear that Subarus mostly encounter headgasket issues, and that Ford Focus wagons tend to need the powertrains rebuilt after 100k miles or so. BMW and Mercedes are just expensive all around. I need something low maintenance.
So those of you going for something more reliable, what would you buy in stead? In the world of station wagons or other mini-suvs, because I do insist on 25mpg highway.
...or I can also buy a CRV anyway, and look for recent A/C replacement, or expect it to die and just drive in a hot car (at least it drives, unlike the volvos with a toasted transmission).
So please do not look upon this air conditioner compressor issues as an ongoing problem with the newer make over.
To verify, look at this forum to find any issues with the 2007-2010 models. I now have the 2010 CR-V, slightly more powerful, slightly quiter and a good all around SUV in my humble opinion. 6 months only, but enough time to make a firm opinion
I would say that 90% of the vehicles offered for sale are up for sale because the owner knows something and does not want to deal with it.
So, baring that in mind, you stand a pretty good chance of getting a problem vehicle when you buy used. But, that is why you don't pay the full price when you buy used. If used vehicles were as reliable as new, then the prices would have reflected that.
No matter what the seller may tell you about the vehicle, how wonderful and reliable it is, there is an underlying reason why it is offered for sale. And more often than none it because the owner does not want to deal with an issue.
Look at all the postings here about the A/C issues, and everyone boasts how they will sell it or trade it or what not. Do you think they will disclose to the buyer that the reason they are getting rid of it is the A/C? Most likely not.
As the Romans said: "Caveat Emptor"
Both Differential ports are on the side, one above the other.
If the fluid was filled to the bottom port, then there was no fluid in the differential. Driving without fluid would have damaged the differential. I would take it to Honda, or if you have access to a lift or 4 jackstands and perform the differential test.
If the vehicle is manual, while suspended in air, put it in 1st, release clutch, and let it idle. All 4 wheels should spin. Apply parking brake, and the engine should stall. Sorry, I did not read the part about automatics.... but I would imagine the test is similar.
I'd still factor in the cost of the differential replacement into the offer.
It has susequently failed each summer since. The first two were under the factory warranty, and second two under the extended warranty. I wrote to American Honda Customer Service in Torrance, CA, but they don't seem to want to help.
It's obvious from the posts here that this is not an uncommon problem. Does anyone know if a recall has ever been filed? My dealer service department has as much as admitted that they know there's a problem with this compressor. They also suggested that it was resolved by 2005, but based on what I'm reading that's not the case.
I did fill out an information form for an attorney in NJ regarding A/C compressors with several Honda and Acura models. It came up as one of the first listings of a Google search for Honda CR-V compressor failures.