Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
THANKS IN ADVANCE
As far as reprogram goes, yes, the A/C still comes on when you select DEFOG, along with the light, but I can manually turn it off. In the OEM program, which is mentioned in the OWNER's MANUAL, the A/C comes on but the light does not, and there is no manual over ride.
Right, I reprogrammed mine also. However the point is that the A/C compressor always comes on when "Defrost" is selected. I can be turned off, but it always engages.
Edmunds Price Checker
Edmunds Lease Calculator
Did you get a good deal? Be sure to come back and share!
Edmunds Moderator
I was told that the compressor had shattered, along with some other new parts it needed...the estimate was aprox. 1800. I declined to have it fixed. I called American Honda Corp. in June, because i read on the net that other people were having the same problems. The representive denied that there was a problem with the air conditioners and did not offer any assistance. I didn't see there was any choice but to go the summer without the ac because I do not have the cash for that type of repair.
If anyone is able to give me some advice on how to proceed at this point, it would be appreciated. I copied the fax number down and will send a fax out to them tomorrow. Any advice on what to write in the letter. :mad:
I was told by my local Honda Shop (Honda-Dr) that the CRvs and Element are having A/C problems. Quoted 1700 to replace complete A/C system on 2002 CRV.
Down here in Texas, we run the a/c pretty much year round. LOL
This forum is up over 100 posts from when I originally posted myself and if Honda Corp says they have no knowledge of the problem it is a flat out lie. They paid for my repair-in full, but have wised up and I guess realize especially in the summer, we all need our A/C fixed yesterday and will go ahead and pay for all or part. The fact of the matter is, I was out of warranty and Honda accepted my claim because the system is defective. As far as I can see, their decision not to cover everyone to save money is just a short term solution on their part. It's unfortunate for them that they are so short sighted as in the long run and from what I've been reading in the posts of late, they have lost many return customers.
As far as that Washington Post article, I had sent my info in a long time ago with no contact-so much for help of that sort. Again, I ask-Does anyone know who can be contacted with an issue such as this?
Also, after having to spend $1300 on the car, when it was picked up from the dealership it was NEITHER washed nor swept. Walmart sweeps the car for a $16.00 oil change!
I asked why I was not contacted by Honda corp....just said they requested the dealer call me.
The person at the dealer stated that because of my mileage, that I should take some responsibilty for the labor. What does an AC unit have to do with Mileage?!?!?! I sure didn't run it for every mile I drove. Also, these compressors have failed on cars with much less mileage. If I don't hear from Honda corp on Monday, I will be giving them a call. This is becoming frustrating....I pay for repairs on the car, I don't expect Honda to replace everything that breaks.... this is obviously a defect with the part, why are they not stepping up and taking care of it for me.
Thanks for answering... I started with a question about this issue to my local BBB-Has anyone tried that? I know when it's hot, you just want your A/C fixed. There is an auto department on the BBB website dedicated to car issues-I started filling out the form, but Honda did paid 100% for my repair even though I was out of warranty, so the form really didn't apply to me. I don't know why I was one of the lucky ones, maybe there have been just too many repairs since and they just say "no" and if you persist, they throw you a bone-like parts, but not labor. Honda has to be aware of the problem. Almost everyone on the forum has mentioned they've call headquarters-so that's a flat out lie to say they've no idea of a problem.
It's just not fair that we as consumers should have to pay for Honda equipping their vehicles with defective components-we've already committed to purchasing their vehicle with the idea that they are dependable.
I also put a question onto freeadvice.com about a class action law suit-I think only the lawyers win with that deal though, but maybe if approached that way, any future repairs would be covered...I don't know how that works.
Good Luck to you all-I will update if I get anything worthwhile, but will everyone out there hop on the bandwagon and contact the BBB if that idea pans out? I don't know if it would have helped, but I was ready to go to an attorney if they had turned down my claim or expected me to pay even for part of my repair. I don't think it would have even cost much for a local attorney to contact them-probably as much as Honda's "diagnostic" fee:}
I went ahead and got a case # at Honda, and put in a call to my service manager, who has yet to call back. Hopefully armed with all this and the FAX number, I can get some reimbursement.
Thanks everyone for posting!
tidester, host
The Service Director called a little while ago to say that the RR did indeed agree to cover everything, and my car was ready. So yes there is definitely a pattern, and it seems like getting the dealer on your side can help. I paid $0.
Picked it up and it's blasting cold air. I forgot to ask if it was the next generation compressor though.
Thank you all, this thread saved me $2100!
I'd discovered my A/C compressor problem just this past Saturday. Made an appt. for Monday the 18th. After taking it in I decided to check the internet to get an estimate of the part cost(s), etc. and LO AND BEHOLD I happen upon this wonderful information. I am so thankful to all. Honda took care of everything to my satifisfaction.
MsJo
We all need to contact the FTC-Federal Trade Commission-I spoke with a rep and told him about this site and how many people are reporting the same exact problem with their a/c systems and how regardless of whether people are in or out of warranty that Honda will first-deny they've ever heard of this problem and then either pay all, part, or none of the repair.
All complaints are entered into a data base and the rep said if they get enough complaints,that they have lawyers who will further investigate the claims. So, now it's up to all of you-even if you've been partially compensated, they need to know.
Call the FTC-Federal Trade Commission-Bureau of Consumer Protection at 1-877-382-4357. I'll even give you the prompts to talk to a rep. Press 4, then 5, then 2, then 3 and you will be on hold for a rep.
You can additionally call the Consumer Protection Bureau in your state.
Please keep the forum informed as to whether you've called and any additional info you may have-This is the contents of the email sent to me after I made my phonecall:
This is in response to your recent complaint. The Federal Trade Commission acts in the public interest to prevent unfair and deceptive practices in the marketplace. Letters such as yours help us monitor activities and identify problem areas.
The Commission does not resolve individual complaints. However, the information you have provided concerning the practices of the company will be considered to determine what, if any, action should be taken by the Federal Trade Commission in the public interest.
Again, thank you for bringing your experience to our attention.
I took it into the dealership this morning and asked them about the "after warranty assistance" so I'm waiting to hear back from them. I am so fortunate to have found this blog and can let Honda know how many others this has happened to.
Thanks for all the info that everyone has posted.
Yeah, just heard from the dealership, honda will cover 75% which will leave my cost at around $600 or less and it will come with a 1 year, 12,000 mile warranty. I did however find out that they are replacing it with the same compressor, honda hasn't made a replacement part which I believe they should.
Thus I probably didn't have much of a chance with Honda, so i found someone to repair my car, using the warranty, for $500. I would have preferred Honda parts. I kept up with my service schedule, all being done at the dealership. I will call the FTC. By the way, I am female, and none of my friends know about Edmunds.com, so there are quite a few people out there getting repairs we don't know about, some covered with an extended warranty, some shelling out the bucks, some going to other places. I don't know what percent is represented here, but I bet it's less than 1/3.
Even the various Honda country sites don't agree on whether it's a "Compact Recreational Vehicle" or a "Comfortable Runabout Vehicle"
you must have one of the exploding compressors. So the fact Honda claims they have never heard of the problem is complete pucky. the price for parts alone totaled $1600 and I found it odd that the smallest Honda dealer in town stocked all the parts. So I called a second Honda dealer and talked to the wholesale parts department and flat out asked if these cars go through compressors or what? Yes they do was my answer. So why has Honda not issued a recall on this, Hmmm if I had to guess it would probably be that it is not a safety issue. Were getting off good with a $600 repair but I think it does not say much for Honda that they have a $400 compressor that can do so much damage. We will contact FTC and Honda America and post how it goes. Until Honda offers a revised compressor were all at risk for future repairs.
Re: Message#117-I'M UP TO COMPRESSOR NUMBER THREE!
marymaryquite states:
"My 2002 CRV needed a new compressor in 09/05 at 69,000 miles, and because it was out of warranty, I paid for it. Yesterday, eleven months and 24,000 miles later, the SECOND compressor went out...
Am I supposed to break down, get towed, and pay $1,000 a year, just to keep my AC running? I don't think so!"
Honda resolved her problem...by paying 1/2 the bill for a third compressor-how kind and generous.
Most of us can't afford to run out and purchase a BRAND NEW Honda Pilot or the like, but we purchased our CRV's because they are Honda's and we were comforted by the reliability reputation that the company holds...
For most of us, if we had not happened upon this site, we would have likely had to pay for the total repair of our A/C's. And for most of us, as well, $2000.00 or more is a lot of money to spend on any auto repair, but when the repair is because of a manufacturers defect and the company repeatedly denies of ever hearing of the problem-what kind of "loyalty" to their customers is that?
Sure, for those of us who had our repairs paid in full, it offers satisfaction, but how can some discover this site, be happy that it help THEM, and not be a bit disheartened by the treatment many other people on this forum are receiving?
I am happy I was taken care of, but I took care of me, not Honda, because I was informed about this defect and approached them pleasantly, but confident that they would take care of the repair.
No, at this time, I would not purchase another Honda and as I continue to read post after post of consumers being denied replacement, I feel my decision is warranted. If any of you out there care about how OTHERS are getting treated, call the FTC and report this problem so that the repairs are covered and our confidence in Honda can be restored.
Hope I spelled everything correctly as I type quickly-
We do have a spell check feature and, best of all, there's no charge for it!
tidester, host
Best of all is this forum!-I am so grateful that I found it-It truly has helped a lot of people save a lot of money and with no charge at all-What a wonderful, informative service the whole website provides. My husband is in the market for a used luxury car and I told him, "Make sure you check Edmunds.com before you buy anything." Thanks so very much!
I do care how a vehicle's name is spelled, it's a proper noun. Mispelling a word (as in my misspelling misspelling) is a bit different IMO.
Somebody beat you to that!
LoL! Apparently the unit obstructs the driver's view judging from the mashed in fender and broken taillight. Do not try this at home, kids!
tidester, host
I am surprised it's a lincoln and not a honda
As for not getting oil changes done at the dealership....thats ridiculous, why would I drive my car 50 miles to the dealership and then 50 miles home to have them do something my boyfriend can easily do. That just does not make sense, the dealership has to realize that an oil change is not that complicated, I wouldn't mind the dealership doing the oil change, its not even expensive, its the driving distance that's not practical.
I assume you are talking about window a/c units because I doubt you can get a central system for that amount and certainly not three of them. With three window units your house will look almost as good as the car above. LOL.
link