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82,000 miles is decent mileage. Have you called Honda corporate (number is in the OWNER's MANUAL), just like many in this thread have done? When you call them, state what you have stated here, and see where it gets you.
Thanks in advance for any leads/advice.
I called American Honda Motor Corp. and explained what happened. They asked me if there was a local dealer I take it to, because they have to work through a Honda dealer. They said they'd review my case and give me a call back.
Two days later I got a call back, and they told me to bring it in to the dealer (which they'd already contacted), and that unless this was something they haven't seen before, they'd most likely take care of it.
I brought it in on Wednesday morning, and picked it up on Thursday morning with a new AC compressor and everything. No charge at all. They took care of all parts and labor.
The funny thing is, I never even asked them to pay for it...I just explained the situation and they said they'd see what they could do for me.
Honda evaluation should not cost more than 1 hour of labor, whatever the dealer's labor rate is in your area. In most cases it is $80, hardly 3 fill ups for a CR-V.
Thanks to this forum I called Honda & opened a case, took my car to dealer & they didn't seem to care I opened a case, diagnostic for repair complete A/C system 3200.00 (metal fragments in the line) I called dealer service mgr next day & explained I opened a case & he offered to make some calls for me..within hours called back saying Honda would pick up 75% of my repairs & maybe more still working on it..Also received call from Honda case mgr next day. Can't tell you how happy I am! I may be paying 800 or so but still beats the 3200 or not having A/C in Calif in the summer. I approched everyone politely & received the same treatment back. Will stay loyal to Honda.
Contact Honda & open a case file, explain your situation, inform them that you are aware of CRV compressor issues. Get all your paperwork in order & get "your ducks in a row" they will most likely ask you to fax your repair information to them for "review"... Be courteous & polite but to the point. You may just find that you are eligable for a complete or partial refund under factory "goodwill". Good luck to you!
Would you happen to have the number for me to call for Honda to at least get started? I don't have my manual with me and would like to call Honda, but would like to call the correct number.
Thanks again.
(Honda Automobile Customer Service)
1919 Torrance Boulevard
Torrance CA. 90501-2746
1-800-999-1009
They can direct you to the correct Dept. from here
Are you sure it is not the belt?
Honda probably quoted you the whole system replacement price, which includes the condenser, evaporator, dryer, hoses and tubing. The body shop is probably just replacing the condenser.
I was driving yesterday in Houston, heard a loud bang, a part rattle around my engine compartment then bounced away down the road. My AC stopped working after this. I checked this forum and saw how many other CRV owners have had similiar AC problems. I took my 2004 CRV (61,000 miles) to Goodson Honda North (Houston) and opened up a case # with American Honda Motor Co (800-999-1009). The dealer has just called me back and said the compressor shaft had failed. Metal shavings in the entire AC system. Replacement of the entire AC system is required. Est. $3000 cost. Good news, American Honda Motor Co. is willing to cover all costs but $250. I believe this is a good deal, and the repairs are underway. I should be able to pick up my CRV in a day. I would like to thank everyone who has posted in this forum, and the information that is contained within. I believe that my call to Honda and filling a case with them was one of the reasons they are covering most of the repair expense. The dealership noted that they have seen this problem before, and are proactive in helping me get this resolved. I'm sure if I really push the issue I may even get the $250 back. My case is another example how an internet forum can allow others to research similiar issues (Automobile troubles) that have occurred and with the collective information be able to ensure proper response when these issues occur. I own another Honda, and I can say this CRV will not be my last. The treatment I have received so far from Honda will ensure I purchase another vehicle from them. The question I ask is why can't other automobile companies act in good faith and be somewhat responsible (There is the arguement of a recall for these AC issues, but maybe the all encompassing safety hazard is not really present?) of there mechanical issues like Honda does?
I would let matters lie and be thankful. Honda America is under no obligation to fix cars that are out of warranty, and they choose how much to cover based on their internal decision trees. For some reason yours cost $250; in other cases they funded the entire repair. Be thankful it is not 3 grand!
BTW, don't ever try to get this kind of customer service with Ford, Chrysler, or GM! We would all be deaf from the laughter coming from those corporate HQs... :surprise:
My estimation of Honda of America has certainly gone up a few notches from reading this discussion.
It is knowing that so many people have saved so much money by having this message board. I wouldn't be surprised if the total amount saved, just by the posters in this discussion exceeds $100,000.
Good deal!!
kyfdx
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I faced a $1400 bill to have my compressor repaired, but I decided to do some research on the problem and landed on this board. Without this thread, I would either be without air conditioning in my car or $1400 in the hole.
Honda was awesome and covered the whole thing. I was really impressed with how quickly it was resolved, and how willing they were to consider my situation.
I owe this thread a huge favor!
Sorry to hear of your troubles. I am wondering if the year made a difference. Most of the repairs I have seen are on 2003 models, if I'm not mistaken... it is possible your compressor just failed, which happens sometimes. I think the later models are tied to specific compressor units - or at least that is my theory as to why Honda is paying for some of the repairs, but not all repairs.
Maryland cracks down on secret vehicle warranties
This continues to frustrate me to see more and more cars with the same problem ... compressor after compressor in need of repair and they still continue to deny some people repairs and give the world to others. I still feel a bit cheated by American Honda that I had to pay for labor while others had their car repaired and didn't have to pay a cent. Good luck to all the others who are unfortunate enough to be plagued by this problem in the future.
*Please refrain from making personal attacks because you don't agree with my opinions *
This is why they did not cover it.
I told them I wasn't expecting 100% coverage as my truck is a 2002 & just hit 100,000 miles - I would be happy w/ 50%. They didn't cover ANYTHING.
They don't have to cover it. If you say that you expect them to cover it, they won't. Because that could lead to litigation and other expectations.
All you had to do is epxress your dissatisfaction, and expect nothing in return, and you would have gotten it. Also, the goodwill warranty depends on how many Hondas you own, or owned in the past. Why should they bend over backwards for someone who has not proven their loyalty?
I'm not so sure. I suspect that Honda has a list of the production runs that had "potential" problem A/C compressors, and they base their decision on that, plus fully documented scheduled maintenance, plus customer loyalty (maybe), plus how nice the person is on the phone.
They don't do a recall because it is not a safety issue.
IMHO they should do a TSB for the affected cars and get it over with. It is possible that the compressors are only possibly defective, or that it is inconsistent over time.
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what steps did you take that yielded such a good response from Honda? Was the dealrship awesome or was it Honda America that accomodate you?
86K and counting on my '02.. Keeping my fingers crossed!
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I can't read all the bickering on this forum to find out if I have any recourse. Every other message is just someone calling someone else a name. If you can give me some direction, feel free to email me directly at edmundsForum@nicholsoncomputerconsulting.com. I will try to monitor the forum but I would greatly appreciate hearing from anyone who has some useful information.
If the dealer replaces the system, are they putting in the same defective parts and can I expect another failure?
The repairing dealer said nothing about any recourse beside replacing everything. I called the originating dealership and they said they've never heard of Honda doing anything about this problem.
Thanks,
Bill
Cincinnati, OH USA
The information you seek is all here. If you don't have time or don't want to spend time reading this, why should someone take their time and condense it for you. I certainly can do it, but my time is not free either. I'd say, $100 for information to potentially save you thousands is worth it. However, you have Gen 1, and Gen 1 is not known to have A/C issues.
So the little researching on this thread saved me about $1300, cannot thank anyone that contributed to this thread enough.