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Comments
Hmmm, not quite. Someone is planning on contacting a lawyer.
Another poster has already contacted a lawyer, who indicated that this had a poor chance of success as a class action case.
As I said before, I suspect Honda had VERY good lawyers writing it's warranty clauses, and an A/C is not normally considered a safety item. I don't recall anyone mentioning engine or transmission damage when the compressor blew.
Good luck with the process, hopefully something will come out of it. But I wouldn't get any hopes up until some concrete results are obtained.
Are you sure she didn't say "rebuilt" part? Rebuilding parts is an accepted practice in the automotive industry for parts that are no longer produced. Rebuilt is NOT used, it is re-manufactured. And yes, it is legal - otherwise no one would be able to get parts for older cars. The repair invoice should indicate that a rebuilt part was used, or at least NOT say that a new part was installed when in fact a rebuilt part was installed. THAT would be fraud, especially if there was a difference in price between new and rebuilt.
Someone mentioned that the 2002 -2004 years have reduced reliability (I think in CR magazine). I suspect that Honda redesigned the compressor unit for 2005 and later, and the newer design required changes to the engine compartment, so that previous years would not work with the newer compressor design. That is not to say that Honda hasn't specified better metal in the rebuilt compressors...
Or perhaps the manufacturer of the old compressor design went out of business (for obvious reasons) and Honda was forced to go to a different manufacturer - and rebuild parts for 2002-2004 compressor replacements.
Regardless of WHY the compressors are failing, it is a shame that this is happening. I tend to believe Honda CANNOT put a newer compressor in the failed CR-Vs, or they would have done it.
Wow, the first three years of the Gen 2 CR-V were pretty rough, what with dozens of them bursting into flames, and now the A/C issues.
Does any one know how to resolve this issue? I will be appreciated in advance.
Sam Y.
1) internet forums/research are not considered reliable. They will not base any decisions on such info because it did not come from Honda America.
2) the 25% assistance offered is the max they will honor. No explanation other than my mileage (although this is the 2nd a/c that blew up). My out of pocket would be about $1900. Money we dont have...and shouldnt have to pay considering the situation.
3) It is all considered a "goodwill" gesture. When I asked why some are being paid at 100% and others none, he kept to the script and said it is all a decision by the district managers.
4) I informed him we live in TX, have had the hottest summer on record in the last 80 years, we have 2 small kids and this is the 2nd compressor to fail. Unless he could offer me additional coverage, we would never buy another Honda. He apologized and said that he could not do anything else for us.
Hopefully there will be a class action, but this may force us to buy another car which would be a serious financial burden on our family...not to mention negatively affect our trade-in/resale value.
There should be some kind of warranty on that third one, and Honda should replace it for free.
I don't think paying $400 to replace the whole system is a bad deal. For some reason people think that they are entiteled to lifetime parts and labor. Don't complain and ruin it for everyone else.
What is the first letter/digit of your VIN number?
I'm not sure what post that you are reading but I've never said anything about getting lifetime free parts and labor. I'm stating that Honda should own up to the fact that the compressors in these vehicles are faulty and stop playing the games. An AC system is not a wear and tear item like other parts of a car. It shouldn't be going out this soon on this many vehicles.
I own 2 Accords (both 2000) both needed transmission work which Honda paid for since they had a recall, 1 Civic(2004) and the CRV(2003). Plus two friends of mine bought an Accord(2007) and Element(2003) on my reccomendation. Honda called me and told me that they would cover the parts and I would pay for the labor ($400.00) Since I was in the middle of getting married I didn't put up a fight and agreed to it. My car was in the shop for two days and the A/C is now working. For how long I don't know. My plan is to keep it for the winter and trade it in for a Hyundai in the spring.
Honda called me back and I told them that I shouldn't have had to pay anything since it was a manufacturers defect. The guy told me that since it was out of warranty it wouldn't be fair to those who bought an extended warranty for Honda to eat all of the cost. I told him no matter if I had an extended warranty or not this part would have failed since it was defective to begin with. I did get him to give me few vouchers for services to make up for the $100.00 that I spent on the diagnostic.
I'm sorry to say that my Honda days are over. Many of my friends have Hyundai's and they like the price of the vehicle plus the extras they throw in. The seven year 100,000 mile warranty would have saved me grief and money as well. Honda, if you are reading this remember brand loyalty is a two way street. There are other well built cost effective cars on the market. In this case you guys are Penny wise Pound foolish.
How much did you end up paying, just the 100.00 diagnostic?
Question: could I jeopardize the Honda goodwill offer if I call Honda on my own and request further consideration. The dealer is making it sound like I should be thrilled and pushing me to get it in "right away". They were great and did all the legwork for me but do not seem to encourage further effor. Like I enjoy 100 degree Texas weather with no air in my only transportation. I'm not sure if I should just suck it up and come up with $300 or what. Any feedback would be appreciated.
I hope all those who post that they are through with Honda (even when Honda paid all or most of the repair on an out of warranty vehicle) post back their experiences with the next vehicle they purchase.
Besides the fact that it will most likely be less reliable than the Honda they replaced, from what I read other manufacturers aren't so generous with their goodwill. And since they have more things that go wrong, you lose twice.
I'll be waiting to hear.
The 7 year/100,000 mile warranty from Hyundai does not cover A/C. It covers a very limited list of components that are almost never fail.
It is great gimmik to get you to buy one, but if you read the fine print it is not even woth the paper it is printed on.
I'm not sure what post that you are reading but I've never said anything about getting lifetime free parts and labor. I'm stating that Honda should own up to the fact that the compressors in these vehicles are faulty and stop playing the games. An AC system is not a wear and tear item like other parts of a car. It shouldn't be going out this soon on this many vehicles.
How long outside of warranty do you think Honda is liable for the defects?
How many companies are out there that provide any kind of service after warranty expires?
This is not addressed to you, but a general comment.
The coverage will depend on your proven loyalty to Honda and the approach. If someone calls in angry and starts demanding coverage, they are going to be denied coverage, because in Honda's view, giving coverage to those people will equal to admission of liability. Honda does not have to cover anything outside of warranty. Zip, Zilch, Nada.
If they do it, they do it out of good will. And they want to know that they are retaining customers, why would they pay out for this and then people still jump ship. Someone who has owned Honda products before is a proven loyal customer, rather than "one hit wonders."
Just my $0.02
Here's what they replaced: compressor, clutch set, coil set, solenoid, condenser, valve expansion, evaporator, and compressor belt. They cleaned lines(hope they got all the shards) and evac/recharged the system.
I'm satisfied with the outcome. Honda has kept a loyal customer (four cars and four bikes in 42 years ) in their ownership sphere.
I am not familiar with the Hyundai warranties, but the HONDA extended warranty does indeed cover the A/C compressor. My father in law had the compressor go out at 65K miles after 6 years, and he didn't pay a cent - the HondaCare warranty covered everything.
I would advise against buying anything except a genuine HondaCare warranty. The 3rd party warranties are no good at all, IMHO.
Lose their life? The "explosion" is confined to the A/C system and does not affect vehicle safety...
Let me get this straight. You have been offered a deal to pay only $300 out of a $2500 repair bill, and you are unwilling to take it, and would rather suffer in Texas heat?
If you had read my prior post, i said I was going to suck it up and pay the $300. Luckily the majority of these posts are very helpful...not irrelevant, uninformed comments. Just curious, do you have any relevant information to share?
Sorry I missed it, there was no link to the prior post, so I thought this was a stand alone post. I had read all previous posts, but there have been so many people reporting compressor issues that unless there are links I don't try and go back to previous posts by a person. There is too much divergent info in this forum.
RE: Information. I think that people are interested in what others are paying and the choices they are making. Therefore my comment was relevent in my opinion. You can check my profile if you want to see what "relevant" information I have provided over the years.
I consider the Forums to be a community, which includes personalities... I suppose you may disagree, but that is part of one's personality as well.
Thank you in advance,
Toasty in Florida!