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Ford Customer Care is worthless as I have spoken with them about this 3 times in the past 14 months.
Purchased vehicle in Aug 2005. Rear brakes replaced and rotors turned in Apr 2006 at 31,000 miles. Rear brakes replaced and rotors turned again at 54,000 miles in Oct 2006. Total cost $485 and no warranty coverage, even though I purchased the 100,000 extended coverage.
I now have 93,000 miles and rear brakes need replacing as well as rotors. In NC I am being told these parts are on nationwide backorder and it will be 2-3 weeks before my vehicle can be repaired but I have been told my car is unsafe to drive!
I have contacted Ford customer care and advised them that I expect an answer today. (I have consulted NC lemon law attorney and joined the class action lawsuit against Ford on this issue)
My first and last Ford purchase. Vehicle is OK but the dealer and factory support is terrible...no one seems to care in the least.
My left turn flasher starts flashing regular speed and after three or four flashes it starts flashing very fast. The right side does this intermitantly.
What might be causing the relay to keep burning out?
Sulfer in the gas plays havoc with the Ford sending unit.
Mark.
I was told on Saturday that the throttle body went out and the part would not be in until Wednesday.
Let me say that this car is a company provided car. That being said - if this is the best Ford can do in a full-size car it's pretty sad.
Good enough - isn't in todays highly competitive market. I have never had a part like this go out in any car I have owned. More less one with 34,000 miles on it.
If I had to make a choice in a car - or if I had a choice for a company car, it would be an Accord or Camry!
Enough Said!!!
Chevy sells lots of Impalas, that doesn't mean they are good cars.
You don't even know if Ford made the throttle body of it a supplier did. Sure it was a Ford design but by every study done out there on quality, Ford is in line with or exceeding the Japanese competition.
Just think about how man times your computer crashes and you just shrug your shoulders...thats they way Windows is and we accept it. Even the worst car doesn't misbehave as much as the average home computer. Try to put things into prospective. Especially since you are still under the new car warranty.
Mark.
2. Having to distinct styles of the same car, allows Ford to make each model more focused. Most people who like the front of the Milan hate the razor look of the Fusion. But alot of people just can't stop going on about they do like the Fusion. Ford has a car for both customers.
3. Ford needs the high profit vehicles of Lincoln and Lincoln dealers need Mercury to get enough sales to survive.
My dealership has all 3 brands and while we are always out of the top 10 in Ford sales for the region, we are always in the 10 ten for Lincoln/Mercury. My dealership is in an older more conservative community.
People need to stop evaluating Ford by the number of cars that they sell, and pay attention to whether they make money.
Mark.
i would think the manufacturer would wise up and simplify their product offerings in order to become most competitve.
your arguments don't seem to make sense to this person. one of the reasons why i stay away from fords is because of these extraneous lines of nearly identical product. it speaks volumes to me about their lack of focus.
Have I been duped as well or is there any validity to this perception? :lemon:
EXTENDED COVERAGE PROGRAM
07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear
---------------------------------------------------------------------------------
Frank M. Ligon
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P.O. Box 1904
Dearborn, Michigan 48121
July 3, 2007
TO: All U.S. Ford and Lincoln Mercury Dealers
SUBJECT: Customer Satisfaction Program 07N10
Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear
PROGRAM TERMS
This program extends the warranty coverage of the rear brake pads to 3 years of service or 36,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already accumulated more than 36,000 miles, this coverage will last until December 31, 2007. This program provides one-time replacement coverage, and is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Certain 2005 through 2007 Model Year Ford Five Hundred, Mercury Montego FWD & AWD and Ford Freestyle FWD vehicles built at the Chicago Assembly Plant from Job #1 2005 through November 28, 2006.
Certain 2005 through 2007 Model Year Ford Freestyle AWD Vehicles built at the Chicago Assembly Plant from Job #1 2005 through Job Last 2007.
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING ADDITIONAL COVERAGE
Some of the affected vehicles may have had direct exposure to moisture for an extended period that may have caused the pads to “swell” and create a slight drag condition. Low levels of brake drag might not be noticed by a customer, but could lead to premature brake pad wear and excessive brake dust.
SERVICE ACTION
2005 through 2007 FWD and AWD Ford Five Hundred, Mercury Montego & FWD Freestyle Vehicles
If an affected vehicle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the rear brake pads and if necessary, turn or replace the rear rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.
2005 through 2007 AWD Freestyle Vehicles
Due to the configuration of the braking system on AWD Freestyle vehicles the front brake pads must be replaced when rear brake pads are replaced. Therefore, this program will allow replacement of front brake pads, but only if the rear brake pads require replacement during the same visit.
If an affected AWD Freestyle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the front and rear brake pads and if necessary, turn or replace the rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.
NOTE: Brake pad inspection is part of normal maintenance and is not covered as part of this program. If the vehicle is within this extended time and mileage coverage and the owner experiences a brake system symptom or during a normal maintenance inspection (brakes every 15,000 miles or more often, per the Scheduled Maintenance Guide) the vehicle's rear brake pads are found to have less than 3 millimeters (0.118 inch) of lining material, then Ford Motor Company will cover the cost of replacing the rear brake pads.
OWNER NOTIFICATION MAILING SCHEDULE
Mailing will begin July 9, 2007.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Customer Notification Letter
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Only) . .1-800-325-5621
Accordinly, these surveys reflect not only quality, but also how well the vehicle meets the expectations of its customers. To some extent they reflect the dealers who better match their customer with ideal cars.
I think the reason the Mercurys are doing better is that Mercury buyers represent a demographic Ford is better at meeting the expectations of and possibly better dealers and the lack of pick-up sales.
Mark.
Now I have 44K miles and the problem continues to happen. It is very dangerous to lose power and speed on the freeway then have to pull off to restart the car. Any ideas?
Also had to do rear brakes @ 15K miles.
At 44K it appears my power steering is going out as well.
You say Ford sales are down??
It sounds like the same problem.
If you do not have an extended warranty...it's expensive.
Good luck!!
Thanks.
Just curious, did you get that fix?
I am going to call the dealer this morning and "challenge" these "repairs"...
If you had the injectors cleaned, they don't need it again.
I would RUN AWAY as fast as I could from this dealer.
Would they have been able to tell the injectors had been cleaned by looking?
Thanks for your reply...
I have not been able to locate refills.
Thanks
Steering-clunking noise from pwr steering unit when turning wheel after starting car.
Bearings - Grinding noise in slow turns, e.g. turning in parking garage, sounds like bearings.
Radio - several times (once witnessed by dealer) radio sounds "tinny" like early 20th century speakers, no bass sound, and unable to adjust with fade or left to right, even though sound eminated from all speakers. Sounded like child speaking from under a pillow. Dealer was stumped and hasn't said what Ford solution is.
CD - in-dash 6-changer, skips in songs on smooth road; skips last second of each track - did not notice before on music discs since songs fade out, but on audio books the last few words of every track cut off. Dealer says there is a TSB but no solution yet.
CD - lot of fine dust on all disks after removal and having been in player for several weeks - not typical interior dust, but very fine like fog when breathing on glass; also very high temperature of disc when ejecting after playing.
Airbag light - light was on a few times in the drivers instrument lights. Nothing in passenger seat. Dealer replace Body Control Module and problem has not recurred.
Drivers window - same problem as other posts: while driving, when let down (one click) a few inches and stop (one click), then click back up, window continues back down. Tried every combination of single and double clicks for up and down. No problems when vehicle parked. Dealer to replace window motor unit. What mystifies me is problem only when moving.
Gas cap - plastic retaining ring/strap kept binding on cap and popping off when removing or replacing cap. Dealer replaced with different model cap assy and now ok.
Rear brakes - same as others. Dealer said on national recall. Dealer replaced rotors and pads. Don't know if parts are any different though.
Trunk - same as other posts: seems to stick when unlatched, tough to open, especially if hands full. Also, doesn't completely go up in cold weather. Dealer says "that's the way it is" or need to replace lifters. Would stronger lifers work?
Could be a fuel pump starting to go bad. Does it happen mainly when you're at a quarter-tank full or less?
thanks!!
Had a recall early on for a gas tank strap.
Then at about 20,000 they replaced the brake pads when in for LOF & tire rotation.
All in all it's been a pleasant experience. Nothing major and nothing that wasn't covered by warranty.
Have other owners had similar problems with the transmission in the five hundred?
Also- is replacing the transmission my only option?
Other ideas??
Any advice???
They tested the computer and it was fine. Since they re-installed the computer, they could not replicate the problem(s).
I am hoping it was a connection issue. So far-so good.
Let me know how your issue turns out.
fyi- at 50K miles I had to have the transmission replaced so I really cant wait to get rid of this car!!!! but it does ride well when all is ok and I love all of the storage.