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I have registered a complaint with the NHSTA and the Federal Trade Commission. I called Pontiac on 3/14/2008 and they still haven't called me back. They have transferred my case to 3 different allogations reps today alone.
The letter arrived in the mail Monday, Mar. 17, and my immediate response was my car is well maintained and in excellent condition, this couldn‘t happen to me. A Google search turned up this forum and my confidence in the safety of the car dropped.
One common thread in the fires reported here is that the fire starts about 10-15 minutes after stopping or during low/idle speed running. That suggests some type of heat soak phenomena. I looked at the engine today and everything was dry - no oil anywhere. What was apparent was the fuel lines that are just above the drive gears of the supercharger. If the supercharger is low on or out of oil, it would run very hot. The heat that would be carried away while the car was moving at speed would be trapped by the engine cover after stopping. The fuel lines would heat soak under the cover and temperatures and pressure may exceed seal limits resuting in a gas leak.
Have any of the fires occurred in vehicles that have had the supercharger oil level maintained? I’ve added over 4 oz in 32K miles and I think the capacity is 8 oz. I can’t see any obvious leaks. The manual says to check the level every 30K or 36 months, which seems optimistic to me.
I am having some difficulty understanding how oil can get on the exhaust manifold to a degree that it will ignite 10-15 minutes after stopping. I don’t think anyone has remarked that they noticed a strong oil smell when leaving the vehicle. If someone has more information about the oil theory, please share what you know.
Service Request: XX-XXXXXXXXX
Relationship Specialist: Chris Roberts
Customer cac@pontiac.com
Dear Mr. XXXXXXXX
Thank you for contacting the Pontiac Customer Assistance Center. We appreciate you taking the time to write us in regards to the reimbursement
inquiry for your 19991 Pontiac Grand Prix. We would like to extend our sincere apologies for any inconvenience this concern has caused. Based
on the information that we have here, General Motors is still doing an extensive investigation hand in hand with National Highway Traffic Safety
Administration.
Due to parts availability, corrective action will occur in two stages. First, a “customer advisory letter” is being sent to each involved customer of
record. This letter will explain the situation and provide precautionary measures that a customer can take until their vehicle is repaired. The letter was
mailed on March 13, 2008.
The second stage will be the release of Safety Recall Bulletin #07035 to all Pontiac and Buick dealers. This will occur once an adequate supply of
recall parts is available. At that time, all involved customers of record will be notified via a second letter to bring their vehicle in for the required repair.
As per our conversation a while ago, I advise you to wait for further notification from General Motors. I have created a file regarding this matter and the
Service request number is 71-612614273. This serves as your reference number regarding this issue.
If you should need to contact us in the future, simply reply to this message or call our Pontiac Customer Assistance Center at 1- 800-762-2737.
Customer Relationship Specialists are available Monday through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.
Again, thank you for contacting Pontiac.
Sincerely,
The Pontiac Consumer Support Team
If GM will release the recall, and they will update my Alldata, I can give you the actual bulletin.
but i was happy with that!!! they were very nice and helpful. i think it all comes do to the inspection and what your asking for. joshuakile@bellsouth.net
on the car. The Fire dept. came and put out the fire the tow truck hauled it away and we sent it to the junk yard before we ever new there was a recall now we have no recourse because we have no car for them to investigate. GM said there is nothing they can do with out the car.
The dealer should be notified the day the recall is sent out to customers. I being a Dodge, Chrysler, Jeep parts manager, am notified the day the recall is released. They better check their mail. Also you don't wait on another letter, they only send one recall letter. They have the recall number and that's all they need. Sometimes it takes time to get new recall parts with so many people needing them. If they don't know how to get the recall parts and let you know when to bring it I would find another dealer. And what's going to hurt is all the people that are not the original owners or gm doesn't have their contact information. They are driving these time bombs and will never get a letter. Hope fully they will hear about on tv or something.
Does the odor smell sweet? You may have a leaking heater core and you could be smelling anti-freeze. Has the car been using anti-freeze? A mechanic should be able to check for a leaking heater core.
Jeff
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