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Comments
https://www-odi.nhtsa.dot.gov/ivoq/
If they see a pattern of problems, they can force a recall. A door that won't open would certainly qualify.
https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
and with enough complaint it will force Toyota to recall.
Again thank you.
Thanks
Sean
My 2 year old daughter was inside the car, back driver side. My 5 year old son opened the sliding door by pushing the automatic button. I was standing on the back passenger side of the car. As the door was automatically opening my daughter fell in the space between the car floor and the door. She fell behind the latch that hooks into the back part of the door when fully open. Her thigh was caught behind the hinge. The automatic door tried to open all the way but couldn't because her thigh was trapped. Then the door tried to close but it couldn't because her body was in the way. Her leg was wedged so tightly we couldn't reposition her to close the door (allowing for room to get her leg out.) She was trapped for 25 minutes before removed. The door had to be removed to get her leg out. Toyota was contacted and stated there are no sensors for the door going back, just forward. They do not believe there is a manufacture design problem. Please if you have young children or know anyone who has a Toyota Sienna with young children, disconnect the automatic sliding doors.
My 2 year old grandson, put his arm in behind the sliding door on the outside as the door was closing, his parent got him out just in time. It took only seconds for the parents to turn off the sliding doors, making them open manually. That was 2 years ago and the doors are still on manual position, safety is most important!!
I am so glad you contacted Toyota, they really need to be aware of this safety factor.
Here is my story:
2005 Toyota Sienna XLE. 110K km the sliding door (driver side) jammed to open, but worked if pull with handle. Went the Ens TOYOTA, charged me ~$500. After 4 months the passenger side of the sliding door had same problem, charged me $709.72!
Complained to TOYOTA Canada. For sure this is the Sienna defect. but I was told it is not under warranty anymore. Paid the bill, total >$1200. Can you believe this?
Yesterday, I replaced the front brake, pad/SHIM/FITTING kit ($112.03 parts), but they charged me $367.87 for labors (tax not included!). I phoned back, they said they charged me the job for rear brakes too, which the teller told me when I picked up my car yesterday that job needed another appointment and bill!
I did some research and found here. Now I realized they just suck the customer's blood! Can you believe this!
Why they did this!
Then I have a question. Where do I find the standard that the mechanics should charge for the labor for a specific job, so that you can talk to them? Thanks!
Yep. Just tires and brake pads/rotors. No warranty help.
Got sheared in half. In both cases we were fortunate that for some reason I had signed up for some kind of platinum warranty (which of course we nevr get- knowing Toyota, they probably slipped it in without me knowing. At any rate, the repair would have been $1200.00 as you stated. RIDiCULOUS! I've owned a Toyota since college, but I Swear the next minvan is a Honda. I also hate that I or a passenger can't use the Navi while driving.
My door on my 2005 Sienna XLE was in the open position when this happened and we were able to cut the cable from the outside.
I now carry a clipper in the van....just waiting for the other sliding door to malfunction so I can clip that cable as well. UGH.
Once the cable is cut, you can manually open and close the door. Better than nothing.
This site is helpful too: http://www.siennachat.com/forum/index.php?topic=1631.0
And when you're done with that there is actually a Facebook site dedicated to this issue....If 200 folks sign, the administrator is planning to file a class action suit.: http://www.facebook.com/pages/Toyota-Sienna-Faulty-Power-Sliding-Doors/233250320- 033754
http://bensonsautola.wordpress.com/
The diagnosis is that it was a 'controller'; basically telling me it was an electronics issue. If it's an electronics issue - why is there a crunching noise as if something is jammed in there? And they tell me that the part is $651 plus $350 labor to replace.
Does this make sense to anyone? I feel that I'm being taken advantage of by the dealer in this situation.
I hope this will help.... good luck ... never buy another toyota again... this is not just the problems i have with the vans... there are lot more....
Good luck out there.
It seems there are already enough of us who have experience the same/similar problem to warrant a class action suite.
1) June, 08: My 2008 Sienna had small car wreck. Left Slide door damaged but no problem to open/close either manuallly or automaticaly.
2) Sep, 08: I took to Body Shop which was recommended by insurance. Slide door outer body change.
3) Slide door control start having problem since then. Sometime open a little bit then stop; some time open all the way but not close; some time open and close but not fully close. I took my car back forth to body shop about 5 to 6 times from 2008 to 2010. 3rd time I took back at Summer 2009, they change "whole control thing" inside the slide door. (I don't remember what part they change exactly. But now they told me they change "wire harness". They didn't file to auto insurance for this change and they never gave me any documentation each time I took my car back to them. I hate my neglect for never request any further document every time I took back because the manager is very nice and cooperate and I thought he should have record in their system...Now I think they may feel guilty therefore they didn't give me any paper work, even the extra parts change and have not report any those problems to auto insurance and rather to paid the extra cost by themselves.)
4) Since they change this parts, my slide door still have same problem twice. The last time I took my car back is one year after they change the control part. 2011 is the first year I had not send my car back to them. I thought they fixed the problem eventually. But I am wrong. Three weeks ago, I took my daughter for dental appointment. I parked my car and click my remote control, the slide door start to open normally for a half then all a sudden sliding all the way to the end like loose control. It unable to close anymore. But when I click my remote, I still can hear motor sound and I have no problem to manually close it.
5) I call body shop right way like before and was noted the manager is new. I told her all my story but she can not find any my information. So I bring my original paper work to her and heard their computer system totally changed and she even don't have my record at all. So she make a copy of my paper and took my car to inside to check. In less than 10 mins, she came back to me and said the CABLE MOTOR ASSEMBLY is broken and need be change. And that the same time, I saw a broken metal wire appeared under my rear window. The wire is still like fresh brand new stainless steel and no any sign of wear and tear. and the broken ends like force broken either by high tension or pinched something. And when I check closely, the black plastic wrap around broken wire are all cracked. The new manager said Moter Cable Assembly is normal wear and tear parts and nothing relate to their work.
I doubt Moter Cable Assembly has problem because a) When I click remote or button in the car, I still can hear the motor sound. b) how can they tell Cable Moter Assembly broken in less than 10 mins without uninstall anything. c) I can see the wire is broken. For me, It sounds like only need replace wire. Can they just change wire to save my money.
I truly believe this problem is strong relate to the body shop never appropately install my slide door. Every time I took back they make some change. I believe the wire must be pinched for so long and all the sudden broken.
6) I complain to insurance, but they said the door was changed since 08 and they had no any record show the control have problem since the door was changed. My milage is 66,000. So they conclude it is normal wear and tear and I need pay full by myself.
7) I check with Toyota dealer and tell them I will take my car to them full check just want them show me the problem honestly and tell me if related to inappropate installation or some thing wrong. they refuse since they don't want to involve any investigate.
8) When I had my oil change last week, the tech told me it is CABLE MOTER ASSEMBLY problem too. He just take a quick glance. We can see the wire is broken visibly, why it is cable moter asesmbly whole thing problem. Only the part need $1300 not include labor. Is it possible only change wire?My God!
I am so upset and angry. I need fight for rightous. This slide door always have problem since they install/uninstall so many times. Other slide door have no any problem at all. Further more, I don't believe 66,000 miles suppose have normal tear and wear for Slide door. That tear and wear is because this poor slide door being manipulate too many times by body shop. They need at least take some responsiblity. Please help. will Any advices and suggestions, no matter technical or how to fight, are deeply appreciate. thank you very very much!!
This dealership states they will perform a complete inspection AT ABSOLUTELY NO CHARGE, AND NO CHARGE FOR REPAIRS!!!
I am so happy to share this news, I plan to make an appointment to get my door repaired this week. The dealership said I will have to leave the van overnight and get it the next day, it is quite involved to repair.
Hope this helps and gets the free repair you deserve!!
Please keep us posted on how the repair goes.
Wow! Toyota is finally taking responsibility! Never thought I'd see the day. This has been a thorn in my side for a very long time. Anyone know if this courtesy is being extended north of the border. I'm in Nova Scotia and the climate here combined with the salt, as a result of living on the Atlantic's doorstep, has only exacerbated the corrosion issue connected with the door latch assembly failing. We have had the doors both fixed once already and now they have seized again and have been that way for about 2 years now. So far I can't seem to find any such warranty extension on the net from Toyota Canada. If anyone knows anything I would greatly appreciate the heads up. :confuse: