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Comments
I apologize for your frustrations. If you would like I would be more than happy to look into recall information for your vehicle. I would just need your VIN and current mileage. I look forward to your response. Please feel free to email me directly.
Christina
GM Customer Service
Can GM Customer service please contact me?
I apologize for the problems you are experiencing with your vehicle. Have you had the chance to take your vehicle to your local GM dealership to be diagnosed? Please keep me posted.
Thank you,
Caron, GM Customer Service
fustrating my suv isn't a everyday driver either so this has to be a manufaction problem
If someone find a solution please share.
Have you spoke with a dealer about your concerns? I apologize for your frustrations. Can you email me your VIN? I look forward to your response.
Christina
GM Customer Service
yes I recently went in to the GM dealership here in Monroe NC
and was told it's my throttle body sensor which is located inside the throttle
body, which means i must replace my whole throttle body.
So I done that and my SUV still reads reduce engine power and performs worse. Here's my VIN#1GKEK63U23J155783
hopefully you can tell me something helpful plz.....
I apologize for your frustrations. Have you spoke with Customer Assistance? Can you email me your contact information, detailed explanation of your concerns, current mileage, VIN, and dealer? I look forward to your response.
Christina
GM Customer Service
If anyone has gotten to the bottom of this, please post up the information or a link. I would like to investigate further and see if it is something easy I can do at home. The GM dealership is just a giant vacuum attached directly to my wallet so I would like to avoid them at all costs. I've been very disappointed with past dealer experiences regarding my "bumper to bumper" GM warranty on my 2002 Bravada. I would never buy another extended warranty from them again.
Sorry to hear about the problems with your vehicle. I strongly encourage you to take your vehicle to your local GM dealership to be diagnosed. This way, everything can be documented. By chance, have you been in contact with GM Customer Assistance?
Thank you,
Caron, GM Customer Service
The steering position sensor replacement should be done in the shop so the tech can use the column locking service pin. Then check the sensor reads zero degrees when the wheel is straight. If the position sensor is incorrectly installed the ABS module will try to apply brakes on one side or the other to correct. It's very important not to spin the steering wheel while it's disconnected from the steering box input shaft. Turning it too far will break the wires to the air bag, etc.
The second code came up while test driving with the GM Tech II service computer hooked up to the truck monitoring the ABS. It detected the right front wheel speed sensor problem.
After trying two new sensors & cleaning we discovered the wheel hub was bad.
A new wheel hub includes the sensor installed. Rockauto.com delivered price for Timken brand is $115.90 as of an hour ago when ordered. Autozone.com is $174 plus local sales tax.
I'll be installing it next week.
The parts & labor costs to troubleshoot and replace just the sensors should be put towards a new hub or two on these full time AWD trucks.
This problem scares the hell out of me and takes the fun out of driving, I have emailed GMC and received a message that I will be contacted. The truck is a 06 yukon denali with 48000 miles on it. Is there any kind of recall notice on this ? I see that several other people have this problem. I want to go to the dealer and have a diagnostic test done but I don't want to throw away my cash if the dealer claims they don't know what the cause of the problem is.
Any help on this would be greatly appreciated. Thank you.
I’m sorry for this traction control concern you have with your Denali. We can look into any open safety recall information available for your vehicle if you email us your name and the last 8 digits of your VIN. Please also keep in touch in regards to whether or not you’re contacted by customer service by phone.
Thanks in advance,
Sarah
GM Customer Service
I am having the exact same problem with my 2005 Denali. Are the diagrams available for changing the sensors and cleaning the sensor pad?
Vin #j125902 last name Scott
Thank you for your patience – I apologize that I wasn’t speedier with my response. I do not have diagrams available for changing sensors and cleaning the sensor pad. I’m sorry that I’m unable to help you locate these! If I can be of any assistance in the future, please don’t hesitate to send an email!
Best,
Sarah
GM Customer Service
Thank you for the update on information. Unfortunately, our systems are very particular. I attempted to access your vehicle information with the 7 digits provided, but was unable to look into your vehicle specifically. I also tried to access your information directly, but to no avail.
I’m sorry to ask again, but if I could get the last 8 digits of your VIN via email (or however you choose), then I can continue my investigation.
Best,
Sarah
GM Customer Service
GM protection plan # 815332850 with that you should be able to get everything
I sent you email re: vin#. As you could see there are quite a few different customers on this site and others who have this same problem. Also questions in my first post were not answered. 1. is there or was there a recall on this issue. 2. Does my warranty cover this issue. In every answer to a customers question GM customer service starts off with a apology, that is really very nice but it does not fix the problem. So other than asking the customer to call and saying your sorry what does customer service do ? I have yet to see one person on this site helped by GM customer service.
Sarah???
In regards to your post yesterday, I am unable to access information on the tools I have available with a GMPP number.
Thank you for sending an e-mail – did you use the address provided on my profile? I am not sure that I have received your message. I respond with a confirmation email upon receipt.
Initially, we are able to investigate warranty information and recall information as associated with a particular vehicle – this helps us better answer what kind of components on your vehicle are still covered by warranty.
We request that interactions be moved to email so that more confidential information (like contact information) can be gathered by us in the event that a Customer Assistance case can be assembled as we work with the dealership towards resolving a concern.
Thank you for your continued patience, and I hope this helps to clarify our role in helping you address the traction control concern you’re experiencing,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Assistance
The labor was 509.00, parts were 316.00 with tax came out to 892.30 I was unable to find out if anything was covered by warranty because just the cashier was in the dealer when I arrived. So I am very happy to have my truck back to the way it was/ should be.
Only problem I have now is my rear passenger control console has no power. I was trying to find out where fuse was but it does not really have it in manual.
Vendor document:
http://www.raybestos.com/wps/wcm/connect/8e979c804960a92d9ef4fec5addf96b4/BPI+07- -16.pdf?MOD=AJPERES
Dealer instructions:
http://ww2.justanswer.com/uploads/GMGreatWrench/2010-09-14_004540_abs_bulletin.p- df
Which is an update to:
http://ww2.justanswer.com/uploads/GMGreatWrench/2009-02-01_013220_abs_kicking_in- .pdf
A local shade-tree mechanic fixed it for me. Hope it helps
Thank you dirkd!! My wallet thanks you as well.
Oh, I almost forgot! evaluate the traction/stabilization snafus as age, looseness or corrosion because it does bug the computer out! It can be very dangerous! It can be fixed most excellent-ly through competence! You can continue to love your Chevy/GMC with confidence!
GM, you aught to be ashamed! Sorry if I got preachy!