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Comments
Your experience comes in handy in this case. While I understand your points, I am hoping that they will cover it even if I cannot produce all the receipts. After all, the truck was brand new when I bought it (56K sticker price) and has only 26K miles over 3.5 years... warranty is 5 years/100k miles on the powertrain. If I had been at the 70-80 K mark with it and could not reproduce all receipts, I would understand. but at 26K, I shouldn't have to when it is tracked. You are right that OnStar doesn't prove anything though but at 56K $, I am not someone who will cheap out on an oil change. I thought this truck would last me at least 10 years... guess I was wrong.
Sarah, GM Customer Service
This is what's happening now. My engine is in pieces at the dealership. I went at the garage and asked to see the engine on the table... Sure enough, cam shaft has a gouge in it, lifter is scratched. the service tech told me they will change the camshaft, and all lifters. He also mentioned they come in a kit, this is why they change them all. Might as well, engine is in pieces...
plugs seemed fine. No oil accumulation whatsoever on them
I was surprised, but they rented me a car. They had no loaner on the lot, so GM pays for the rental. Everything under warranty. Can't ask for more I guess. They rented me a Cruze... pretty good little car. I want my wife to try it but after the engine problem on my Av, she says no Chevy for her...
Should have it back tomorrow or Friday and will let you guys know how it feels after.
Engine running smoothly, seems more powerful a bit, but it might just the fact that I was in a Cruze all week.... :P
Had the dealer show me the invoice... 3200+ $$$
Powertrain warranty covered it all... cannot be more pleased with the service I had at the dealer. Surprisingly enough, I had not bought the truck at that dealership, so I thought it could be a problem, but not at all.
Hopefully, the fix will last for good.
Have you already been in contact with Customer Assistance about these issues? If we can check into anything further, please don't hesitate to email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
The second issue is a lot worse. I was told that Chevy had a major problem with soft cams. The noises started @ 150-160,000 and by 200,000 it was throwing error codes for misfires. The solution there was to replace the engine with one that had @ 80,000 on it. Expensive, but much cheaper than a new Avalanche.
Is this common for the 5.3 engine? I have never had any problems with GM until this happened. I experienced some ticking noise during start up when the veh sit over night. It would stop pretty quick so I didnt think any thing about it. Guess I better pay better attention. Hopefully I will get veh back tomorrow.
Please let us know if there's anything we can help with during this process. Please keep us posted if you receive your vehicle tomorrow.
Amber N.
GM Customer Care
This is my second dash. GM told me that they were willing to take off $200.00 for the $850.00 repair. I am going to be contacting BBB because there are so many issues and the company knows about them. I have never had a car or truck do this before. The Rep told me I should have protected the dashboard better.PATHETIC !!
Tony
I'm sorry that your case wasn't resolved to your satisfaction. If you would like for me to take a second look and see if anything else can be done please let me know. I can be contacted by email at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care
Spoke to the local dealership, and they said that there was a common problem/defect with the engine rings (so not only the cam shaft, but also the rings). They contacted GM to ask if any "assistance" was available. Since my Avalanche has only 68,000 miles, they said they would "participate" in the fix; however, since it is out-of-date warranty, it would still cost me $2700.00. Indeed, not much because my mechanic wanted only $2500 to do the same thing without any "Assistance" from GM!!!! What a crock!!
Engine & Transmission Failure under 68,000 miles.......What a LEMON!!!!
Just happened to me too with my 2007 'Lanche. Just recently I had the CES light flash and stay on. Stabiltrack, Traction Control errors, and of coarse the engine missing. LOUD ticking noise on the left side near #1 cylinder. This is the same problem that everyone is mentioning with the 5.3L engines with AFM. Sometimes it will clear up and run normally, but will always come back after a restart.
Now here is the kicker! I just turned over 100,000 miles. Like literally 100,016 today. I called the dealer and mentioned all the symptoms and they told me that GM will not cover anything if it is even 1 mile over 100k.
I have been a loyal GM customer ever since I could drive. My parents always owned Chevys and Pontiacs and I followed too. Even in January we just got my wife an Equinox.
It really seems unreal that a $45,000 vehicle would need this much repair at 100k miles.
Either way, I have to get it fixed, we cannot afford 2 vehicle payments. Tomorrow I will make an appt with the dealer to see what they say. I'd hate to say it, but if I don't get any support from GM, I cannot support them anymore.
I own 5 GM products, including a 2013 Corvette. I am now planning to sell all GM products. It's unfortunate brcause I was planning to buy the 2020 Corvette. I guess I will need to look at a Ford Truck and .Porsche.