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Comments
spew was that there was no documented issue of this sort in their data base, so
they said that it was probably normal. Some days later when I received a call from their customer service dept. wanting to know why I had refused their recomendation to change the oil to see if it would remedy my issue, I told her why in the world would you need to change the oil in a brand new truck with 2300 miles on it, number one and number two, if that was the diagnostic direction that they were going to use I don't think I would want them working on it period. She went on to reinforce the the fact that there was nothing in their data base to indicate that there were other people with this problem, so I ask if my complaint had been entered into the data base. She said "probably" not because they had not found a resolution to the issue. I said that makes no sense and therefore their data base is useless. She then asked what I thought should have been done. I said some sort of oil pressure test, especially at start up should have been done. She left me on hold for sometime and went to talk to her service manager. They then set up for me to bring the truck in and that they could do such testing. To make a long story short, they had the truck for 3 days and said that they could find nothing out of the ordinary. They at first said that they could not get it to make the noise and when I pretty much called them liars and took 40 bucks out of my wallet and said lets go over to the truck right now and start it up and I would bet that it would sound like a diesel engine when it started, the service tech said that he could hear the noise, but
the pressure test didn't indicate any problem. The service advisor then chimed in that he had been watching the test gauge and it seemed to him it was slow in coming up to pressure, but nobody added anything more to the conversation and
since they all said there was nothing from GM indicating this to be a "known issue"
they offered no resolution. They did however leave me with the assurance that I had "plenty of warranty left" if it were to become major problem.
not right they need to fix it or replace it. I know have a recall letter on it and the
windshield wipers now come on for no reason. I am about to take it back for
these so I will bang the drum on the noise again. There no doubt that they can hear
it now because it has gotten more noticeable. I received a response to a post I
made on another site from a GM mechanic who says that he has dealt with this
issue. He claims that they "threw parts" at this engine for a week and never found
the resolve. He claims a GM engineer told them that this noise was normal. It's
apparent that GM is aware of this issue with some of these engines. It's just gonna be a bear to get them to do anything.
Thanks. Semper Fi
Thanks. Semper Fi
level. Maybe they think you won;t go into a tirade if you are talking to a woman.At least that has been my experience here. Ms. Tolver probably doesn't
realize that in a combustion engine, that a "lubrication issue" is a damn serious
problem. So she can sound more sincere when she delivers the message. As I said I have received a recall notice, so I called the dealer service to make arrangements to have that done, also I have the issue with the windshield
wipers just coming on for no reason. Guess what the answer for that was? Yep, they have no records indicating that complaint has ever been logged before. Now
it happens that the service rep I'm talking to is the same one that I have been
working with on the engine issue. I tell him that that has not gone away and that it is actually getting worse and that I am going to want to try and resolve this. When he asks how, I say that GM will either honor the warranty and fix or replace, or I can
contact the states attorney generals office and file a complaint under the state's lemon laws. He asks, in a nice way, why I am not satisfied with the answer I was given on this matter. I say, OK, let's imagine for a second that I get tired of this and
just decide to sell or take my truck to trade it . A person who wants to buy it or the
used car inspecter for the place I want to trade it, starts it up and hears this banging noise. They ask what it is and I tell them that GM says that it is normal.
They ask do I think it's normal and I say no. They ask how GM is addressing this and I say they are not because they say it is normal. Do you think these guys will
buy or take my truck on trade? Me neither. He didn't say anything, except he will
look into it when I bring the truck for the recall. What I can't understand is why they
wouldn't just drop a new engine in these units . That can't be that much of a deal.
The dealer that I bought this truck from is a local distributor for GM engines. They
have a warehouse full of them. The salesman told me that. They say that they can't
do anything in these matters unless it comes down from the mothership. And I really don't blame the dealer. Your right when you say that normal would mean that
all these engines would do this. I guess I'll know more after I take it in next week.
Take it home, unload it, and limp it into the dealer and say, "Here it is, NOW REPLACE THE ENGINE"!!!
The only reason I say risky, is because they'll probably try to weasel out of it, but you can always tell them, "You said the noise was normal, so I just drove it, like you told me to do......"
You are going to purposely destroy a vehicle and then try to blame GM? That's called fraud and if they find out, not only will it void the warranty, but you will have destroyed a brand new vehicle and will still owe alot of $$$.
ddidio, how long is the engine without lubrication? Does it only do it for a split second at start-up? Or does it continue for some time.
I had an old Ford Escort that I bought brand new in High School that made that horrible noise, but it was only at start up for a split second. It was also a lubrication issue and Ford would do nothing to correct the problem. I owned that car for 12 years and never had a problem with it. In fact I only got rid of it because I needed a family size car. It still ran great when I sold it.
I don't want to make your situation sound like it's nothing, but it may not be a big deal.
Now if it doesn't lubricate after start-up and your driving it down the road, that's a different story...That IS serious.
your idea is something that a man from work suggested for me to do. altho it maybe something someone might do out of pure anger or frustration, but this idea has not crossed my mind in the least. How can I expect GMC to deal with me honestly if I were to be have like that.I simply want GMC to deal with me honestly as they expect me to, Even if GMC doesn't live up to it's end of the bargain, my action will be clean. if they can live with it i can live without it.
as for the response that you got on your note ,I can only say that If he is willing to stand behind that eng or if he can state for a fact that that eng will last as long as his eng did I'll take him up on his offer . otherwise the eng has a lubrication issue as stated be GMC themselves FIX IT OR REPLACE IT and resolve this issue so it will no longer be an issue on a new truck with under a thousand miles on it. semper fi
Call me an "idiot", but a few years down the road, assuming you still have the truck, when the warranty has expired, as well as the defective engine, YOU will be paying for the replacement engine. Who will be the idiot then??
I did not call you an idiot nor did I suggest that you were crazy. My point was that couldn't possibly bring myself down to their level and feel right about this issue.
Thanks for your input. by the same token the other man suggestion to just drive it and forget it is equally as wrong SEMPER FI
It IS possible that the ECM may be able to read top speed and enging redline occurances, however I'm not sure that all GM vehicles do. I do know that my Corvette's ECM will.
Keep in mind that I have a vested interested in this I-5 engine and its problems, as there's one under the hood of my '05 Canyon. Also, I would be livid if I was getting the run around that has been mentioned in this discussion. Thank God, my Canyon has been OK so far, but I have only 25,000 miles on it. Yes, I got the "warranty extension" letter, but if I remember correctly, that's only good for 7 years/100,000 miles, which ever occurs first. I doubt I'll ever see the 100,000 mile mark within that time frame, so if it quits, I'm the one on the hook.........
The service guy called me and told me that the problem was that the ignition switch was defective and I dont have any warranty because my truck has 42k miles, and the cost of replacing it was $259.00. I told the guy that a friend of mine had the same problem on the same truck, the only difference was that he had warranty, and I ask him if this was the same problem that some people had, why GM has not issued a recall to fix this problem. He told me that he did not know nothing about any recall. And to make matters worse I had to pay for the re programming of the computer $85.00.
I called GM customer service and they told me the same. No bulletins had been issued on this matter.
Guys' please encourage everybody to call customer service for every problem you have on your truck, no matter how small it is.
I want to update all of you on my journey thru the GMC debacle and thank each of you for your input and just knowing that there are other people out there with the same "issue" as myself. It was good to know since GMC was telling me I was the only one. The dealership in my town really took an interest in this and resolved it by taking my truck back and replacing it with a new one. I haven't had the truck long, but it's nice to know that I can crank it up and not sound like a diesel starting up. It was a persistent struggle and sticking to my guns, not throwing a fit, but showing a genuine concern about this issue. The people at the dealership were great and bent over backwards to accommodate my issue. It is highly unlikely I will be buying a GM product again since this is my second lemon in the last 5 years. GM is like a bad used car salesman when it comes to problems with a sold vehicle - they don't want to hear it, and they don't want to do anything about it, and treat you as if you're trying to get something for nothing. I have nothing but praise for the dealership personnel at the GMC dealership in Kennesaw, GA. Terrific people and outstanding service, but a sub-par product. Thanks to all of you and my ISSUE hopefully is resolved. I only wish that this dealership had a more superior product because the people are outstanding, and it has been a joy to work this ISSUE out with them. GOOD LUCK! Semper Fi.
Thanks
Thanks
Put some fuel injector cleaner in the gas and see what happens.
sorry to hear about your problem .I also had the same issue read my post on my 08 canyon they finally had to take it back . the problem centers around the timing chain tensioner. They adjusted mine and the issue went away not totally but better .I didnt accept it. Now i have another 08 canyon which had the same issue they adjusted the tensioner and i am pleased with it so far. My truck (#1) had less than a thosand miles on it at the time . Don't let them tell you that this issue doesn't exist. I researched it and went to dealers and cranked brand new trucks and it is not some common to the I-5 eng GM HAS AN ISSUE!!! stick to your guns GM has a fix and knows ful well that it is an issue .don' let them snow you with the warrenity thats a cop out. I use the word ISSUE because GM says THAT IT IS NOT A PROBLEM BUT AN ISSUE, TO ME IT's A SERIOUS PROBLEM
GOOD LUCK semper fi
thanks very much for the feedback
The dealer is giving you a load of "hooey".......
BTW, I've been using Baldwin filters in my Canyon ever since the first oil change, and I've had no such issues. (Oil changes every 2000 miles, 25,000 miles currently on truck)
SEMPER fi