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I found your Service Request and just wanted to find out some details if I could -
What dealership is your vehicle currently at?
Do you know the name of your Service Contract (extended warranty) company? I do not see a General Motors Protection Plan on your vehicle.
Kindest regards,
Sarah
GM Customer Service
The funny(read extremely sad)part of this is I was leaning toward a Nissan but decided on the Chevy because of the better milage! It's going to take a lot of really good milage to make up for $2900 that I WOULDN'T have had to spend on the Nissan! :mad: The other thing that really gripes me is I was for the bailout of GM & Chrysler!!!!!!!! :sick:
We can understand that vehicle repairs can be frustrating - how is everything running now that the cylinder had has been replaced?
Sarah, GM Customer Service
The previous head was replaced for the same reason at the same dealer just a different valve seat/cylinder involved. Also the exhaust manifold/catalytic converter(a one piece unit, another bright idea from Chevrolet) :confuse: were replaced due to a crack in the manifold!
The check engine light is still on all the time & I get intermittant signals that my gas cap is loose(it's not)the vacuum recovery system is faulty somewhere between the tank & the charcoal canister. :lemon:
Other than that it is running fine but then it was prior to this happening & then it wasn't & $2900 later it was again! So not only are my fingers crossed but my toes & everything else!
The decision I have to make now is do I spend the money for an extended warranty or send it down the road before it costs me more? :mad: :sick:
Kind regards,
Sarah
GM Customer Service
Of course, GMC - who should have issued a recall for this - Refuses covering the necessary and expensive work. Has anyone gotten this issue covered by GMC/Chevy once the warranty (7 yrs, 100k) had passed? I'm so mad!!!!!!!!! I would have gladly tested the car for any issues earlier, had i known about it. This is consumer fraud! :mad: :lemon:
I just hope they are able to fix it. Your story and the multiple check engine lights is just unacceptable - combined mechanic and manufacturing incompetency. :sick:
If the dealer you've been working with is one of our GM dealerships and you would like for us to check into this further, please don't hesitate to email us at [email protected] (include your name, contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
We're sorry that you've had to have some work done on your Colorado over the time you've owned it. Do you have any current concerns with the vehicle?
Sarah, GM Customer Service
All the best,
Sarah
GM Customer Service
It may just be time to go back to a Nissan, I never had a problem with them.
Thanks in Advance
If you have less than 100k miles on your truck, GMC will do it for free based on the extended warranty.
A quick summary on this truck:
Heater blower has burned up 2 wire looms, 3 resistors, & 2 connector repair kits.
5 sets of 235/75R15 tires (original junk smaller Generals, 3 sets Yokohama Avid's, 1 set General Grabber HTS, & currently trying a set of Firestone Discovery LE2.
First ever front brake pads & rotors at 140,551 miles. I might do the rears next year! Amazing.
Outer tie rod ends replaced today @ 144,655 miles. I set the toe @ -3/16".
Other than a BIG Costco group 65 battery, oil, filters, wiper blades, a few light bulbs, cleaning throttle body, cleaning MAF, 2 broken windshields, and 1 set of spark plugs everything else is from the factory.
Due to the clunky handling & uncomfortable seats I would rate the truck @ a 5-6 out of 10.
Anyway, I paid the bill for the manifold and have not had the valve job done yet. I asked about warranty coverage and was told the warranty expired two weeks prior.
I read the warranty that came with my truck and think that there may be coverage available under the emission warranty because of some extremely vague language in it. I filed a complaint with the GM people asking them about it and was rebuffed and treated rudely.
I asked the dealership about it and set up a meeting with their regional representative to see if any help or relief was available given the low mileage and recent expiry of the warranty.
I waited an hour past my scheduled appointment, and was then taken to the back of the service bays where the rep and manager insisted no help would be given. They could not answer my questions about the warranty with anything more than, "The warranty expired." I felt brow beaten. After I stormed out, the manager followed me to the parking lot of the dealership and blocked me from leaving while he yelled at me.
I am planning to sue, citing the warranty language, unless I can get some help somewhere. I came across this website and there is mention of people with similar problems with their Colorados and a possible warranty extension. Is there some help available without turning to small claims court?
If you send me your VIN number I can look up your vehicle history and figure out if you indeed have the Emission Select Warranty you mentioned previously, and we can work towards seeking a more satisfactory resolution for your concern. You can continue to message me at [email protected] ATTN Amber. I look forward to your response.
Amber N.
GM Customer Care
You are at the eighth person from GM who has not answered my question. Can you not look up the warranty on a 2006 Colorado? None of the other seven I spoke to bothered to do that either. What do you consider the conditions for having the warranty apply? Is there or is there not an extended courtesy warranty for these engine failures? At this point, I feel like I am about to embark on another fruitless conversation with a GM flak and I am pretty much fed up. I swore I would never buy another GM after the door fell off my Baretta, but I was fooled and now I'm sorrowful.
By the way, I have no idea what it means to message you.
"Messaging" Amber means contact her via email at the address in her post, with the subject line to her attention.
kcram - Pickups/Wagons/Vans+Minivans Host
I can look up the warranty on a 2006 Colorado, but I do need your VIN number in order to do this. As kcram mentioned, the warranties do apply on a case by case basis. By providing your VIN I can see what warranties are still current for your vehicle. If you'd like to "message" me, we are available through email at the following address: [email protected] (ATTN Amber). Please let me know if you have any further questions.
Amber N.
GM Customer Care
While trying to diagnose the problem the following was replaced:
-Oil was changed (early of schedule),
-Camshaft actuator solenoid valve
-Crank sensor
-Camshaft position sensor
-Exhaust Cam Actuator
-Timing Chain
The dealership said that they have heard of “this problem” and have seen other Colorado’s like mine, but could not tell me why a Timing Chain would fail so early in the life of a vehicle. I have driven other GM vehicles and always have been happy with what I thought was a quality, affordable American vehicle. In the case of my Colorado, I feel as though I have unluckily bought a truck that will continue to break down. I have found many Technical Support Bulletins online describing the variety of related problems, but have found nothing as to why these problems continue. Is the design of the engine or production of the parts at fault?
To say the least, I’m unhappy with the quality of vehicle you have produced and am considering selling it before it breaks down again and my power train warranty expires in the upcoming months. Can anything be done to restore my faith in your product and company?
Joshua Lenhard
I apologize that you have not been satisfied with your GM vehicle. I can certainly research more on your concerns in order to answer more questions for you. Could you please email me at [email protected] [ATTN Amber], and I will look further into this for you. I look forward to your response.
Sincerely,
Amber N.
GM Customer Care
IT GETS WORSE: The replacement cylinder head that the dealership received from GM WAS ALSO DEFECTIVE!!! We paid $41K for this truck, bought it because our last GMC had 180,000 miles on it with no major problems, have supported GMC religiously for 20 years, only to find out that they're willing to lose a loyal customer at the cost of $900. Absolutely UNACCEPTABLE customer service, especially from GMC, and they've made it perfectly clear that SELLING is their number one priority and not customer service. What happened to their customer service "taskforce"? We will not be part of the "GMC Family" again until someone at GMC takes responsibility for reimbursing us for this nightmare and we will continue to warn others about it in every forum possible. Do the RIGHT THING, GMC, and back up your product so that we can be pro-GMC again.
The question is can or should a full synthetic motor oil (mobil 1 for instance) be used in the 5cyl engine without detrimental effects?