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I sent you the information you asked for. I am hoping this issue can be resolved.
It is a shame to see so many people with the same problem and have GM do nothing to help. Just went to have my oil changed yesterday and the mechanic said "I see you have one of the Trailblazers with the wacked out speedometer." He proceeded to tell me that he has a Tahoe that had the same problem and that was under recall so he got his fixed for nothing. Guess the other truck owners get special treatment.
I apologize that you are experiencing an issue with your vehicle. Have you had the vehicle diagnosed for the concern? How long has the concern been present? Can you please email me your VIN and current mileage so that I can look into your situation further? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
I apologize that you are having a concern with your vehicle. Have you had the vehicle diagnosed? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
tidester, host
SUVs and Smart Shopper
I apologize that you are experiencing a concern with your vehicle. Since you just bought the vehicle did you take it back to the dealership and have them look at it? Thank you,
Mariah GM Customer Service
I have just traded my 1995 Chevy Lumina LS for a 2005 Trailblazer LTZ. During the testdrive the speedometer/tachometer was already malfunctioning. The salesman thought it was a battery low problem, but it wasn't. Anyhow, at the end the dealer has to fix this. I do not know whether they will be replacing the entire instrument cluster or just repairing the meters, if that is possible. It will not cost me any money though. Besides I will get 4 new tires, to start with. Rest of the car is fine and I am really looking forward to it.Wonder how long it will take them to get my car ready. Depends whether they can repair the speedometer or have to order a new one from the States.
Browsing this forum, the speedometer (instrument cluster) seems to be a common problem for Chevy trucks. I assume the original cluster is still available.
Regards,
Daniel.
Amsterdam, Netherlands
Let's keep the discussion here so everyone will benefit. We ask that members not include their email address in postings to our Forums.
tidester, host
SUVs and Smart Shopper
Teri
I apologize that you are experiencing a concern with your vehicle. You can you please email me with your VIN so I can look into the situation further? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
GM opened case 71-859421919 today. Although an independent mechanic diagnosed it, they insisted I have the local dealership do the same. I stupidly thought maybe I would get somewhere doing that as this dealership replaced my radiator, several sensors and airbag coil on my dime. 96.00 and 3 hours later they told me so sorry, we cant help you there are no papers listed on this issue even though there are a lot of people talking about this. I wont fix it, I will keep the car as I would only drive it on wekends, and I will help my daughter get a new car, and not a GM.
I apologize that you have had a less than optimal experience. If a recall is ever performed on that part then you will receive a letter in the mail. I apologize for any inconvenience this may have caused. Thank you,
Mariah GM Customer Service
I especially distrust GM's "100,000 mile" warranty they so highly tout. You have to drive 20,000 miles a year to get that. A recent survey on GasBuddy.com showed that 60% of people drive less than 12,000 miles a year. So GM can get out of the other 40,000+ miles by limiting the time to 5 years. Having bought GM cars since 1966, next time I will probably take a serious look at a Kia!
Got to the dealer 2 times, but repair of the instrument cluster did not work out. Currently they have replaced it with a cluster from a 2007 TB LT, they also have for sale. I temporarily cannot use the steeringwheel buttons to access the trip and fuel settings. They have ordered a new panel from the States which has about 3 months delivery time. The panel of the 2007 is still working fine, so I am on the road again ...
Regards,
Daniel
Just called the shop who has ordered a new panel about 2 months ago : They told me that the instrument panel was out of stock and has to be manufactured again. It can take up to 4 months. :confuse:
Can somebody confirm that the 2005 TB panel is currently unavailable?
Thanks in advance.
Regards,
Daniel
(Amsterdam, Netherlands)
I would recommend calling GM Customer Service for your country. Here is their contact information: 0049-6142-602629. I hope this information helps!
Christina
GM Customer Service
Thanks in advance.
Regards,
Daniel Goedhart
If your handy at soldering you can pretty easily fix it yourself usually by replacing the stepper motors on it.
My TB is still under (secondhand half year) warranty, so I have left every repairs in the hands of the shop where I bought it in last August. Costs are not (yet?) of my concern luckily. They have send it away for repair already a couple of times, without success. The needle of the speedometer still got stuck or tended to wind 360-degrees etc.
So two months ago they changed strategy and ordered a new instrument cluster from the States. I have called them up yesterday for an update, and they informed me that it was completely out of stock and should be manufactured again. I also have the version with the km/h, so that might narrow my options, although I wouldn't mind driving around with a miles/h cluster. They also have send away my original cluster for repair again, maybe we get lucky this time. In the meantime I have a 2007 cluster.
I was just wondering if the instrument clusters for the 2005 LTZ TB have already been scheduled for manufacturing and how long it might take for them to become available for shipping.
Regards,
Daniel
I apologize that is the only number I located for GM Europe. Here is the web site for GM Europe. I apologize it was not able to read it but there is a contact number on this site: http://www.chevrolet.nl/contact/. I hope this information helps!
Christina
GM Customer Service
Finally got some clarification. Inquired at Parts Centre Holland, connected with the GM-importing company. They told me that instrument panel will only be repaired and not replaced by a new cluster, due to milage fraud issues. My shop had me waiting for a couple of months, but strangely did not provide me with this information. Anyway, next week I will have my original cluster back after it has been send out for repair the third (fourth?) time. Fingers crossed.
While still in warranty and in case the cluster has not been satisfactory repaired, I will take it to Parts Centre Holland myself, since they have a direct link with GM and thus have experience with these bad instrument clusters and ask them to forward the bill to my shop.
Regards,
Daniel
I apologize for your experience. Can you please email me with your contact information including mailing address and a good number to reach you, VIN, current mileage, involved dealer, and Edmunds user name? I would like to look into this for you. I look forward to your response.
Christina
GM Customer Service
I have been following this thread for quite some time, as I hope GM is. But I have not seen any real support from from this tax payer bailed out company. I would think at this point, GM would love to take care of those that have kept their company alive. How is this problem with the instrument cluster not being recalled by the manufacturer? It is obvious that it is a very wide spread issue, not only in the cars that stay in America, but also those that are shipped/manufactured overseas.
I have read your replies to various topics in various forums and they are all the same. It seems as though once the member talks about the BBB or legal action, GM wants to intervene. Why wait? Intervene now on behalf of all Americans that have stood by and supported the "Heartbeat of America".
I have had this problem for one year, and it has spread. I now do not have the use of either the speedometer or the gas gauge. I have not contacted a dealer as I am out of warranty. Nor do I desire to fork out an insane amount of money to keep this company afloat (which I am doing by supporting the dealer who buys from GM). I have already done that once (along with the rest of America). I guess I will contact the BBB. Maybe armed with enough of these complaints, they will be successful in getting this problem fixed.
Duane
Everyone please file a compliant to http://www-odi.nhtsa.dot.gov/ivoq/index.cfm . You will need to supply your VIN number.
Please use the Keywords "Misleading Information" in your description and title when filing the complaint. "Misleading Information" is something that will raise flags with the safety board. Thanks and please register the complaint.