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Comments
I have no complaints about the paint or anything else about this car which remains one of the best and most fun cars to drive that I have ever owned.
This is just the beginning of the story. I have had the car to the dealer 3 times for paint related issues. I have foreign material under the paint and paint defects under the clear coat. I have talked to the dealership about replacing the car with no results. I have made a list of the paint and finish items that I am not satified with. I have documented the whole process with notes and pictures hoping that Chevrolet will do the right thing and fix my car to my satisfaction or swap me to another car. I feel like I have purchased a used car and was charged a new car price.
GM do the right thing and fix my defective paint or give me a car that does not have defective paint!
We asked for a replacment on the 23 of July after their half A** attempts in fixing the car, which they told me they had put a call into GM for resolution, when come to find out after picking the car back up again on 8/24/11, Coyle had NOT ever contacted them.
We now have a case number with GM(not sure what or if anything this will do for us) and it has been assigned to a district rep.
Enough is enough...seriously!!!!We will NEVER do this again.
My car has more peeling paint on the trunk lid. The hood was recently painted and seems to be OK at this time only time will tell. This will be the 5th time to the dealer to take care of the defective paint under a goodwill cover-up gesture. My black Chevy Impala has been in the shop for a total of 30 days so far with more shop time scheduled for next week.:lemon:
You can contact GM customer assistance if you want to be treated rudely. This is the damage control department for GM. I had better luck with the dealer and service manager but it took 6-7 times of taking the car to them and being persistent, more particular than Corvette owner and very nice. I had the roof, trunk lid and the hood painted. I have three different manufacturers of paint on this car. The dealership switched paint suppliers in the middle of the process and IMO I received better paint results with non-GM paint. My car looks good now, but I noticed a blemish on the hood while washing it yesterday. Not worth the hassle at this point to take it to the dealer unless it flakes off.
Oh and as a side note the service manager told me that the dealership has had at least three different customer assistance reps for their dealership. GM must be getting a lot of calls!
:lemon: