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I apologize for your experience. Can you please email me with your contact information including mailing address and a good number to reach you, VIN, current mileage, involved dealer, and Edmunds user name? I would like to look into this for you. I look forward to your response.
Christina
GM Customer Service
Thank you!
Can you please email me with your VIN, current mileage, and involved dealer?
Christina
GM Customer Service
Thanks,
Nick
Have you spoke with Customer Assistance? Has your dealer consulted Technical Assistance? If you would please email me with more details and more information I would be happy to look into this.
Christina
GM Customer Service
You stated you contact GM, did you contact GM Customer Assistance? Do you currently have a case set up? If so, could you please send me the case number in an email? I would like to look further into the situation.
Thank you,
Caron, GM Customer Service
Thanks
Dennis
I apologize for the issues you are having with your vehicle. I would like to set up a case with GM Customer Service. I would like to get more specific information from you regarding this issue. In order to do some further research, it would be very helpful to have the VIN, current mileage, full name, address and best contact number for our records sent to me in an email. What dealership are you currently working with? Any assistance you can provide would be greatly appreciated.
Thank you,
Caron, GM Customer Service
I would recommend speaking with your local dealer. This information is also found in your owners manual page 556. For normal service it is changed at 100,000 miles. For sever service it is changed at 50,000, 100,000, 150,000. If you need have any other questions feel free to email me.
Christina
GM Customer Service
The transmission went out on it at 80,000 miles. My brothers went out at 70,000 miles, and GM paid for half of a new one, since the age was out of warranty. So I contacted GM, and they gave me a case number. I was told if I took it to a dealer and paid to have the tranny taken out they would pay for a new one if in fact a part had not held up. We confirmed this a couple of times. Then I went into Lee Johnson Chevrolet and asked their service dept., and said I was worried I would pay to have it taken out [$850.00] and then they would find some excuse not to replace it. The service man said "oh, they'll pay for it". Well guess what, as soon as they got it out, and confirmed it was a bad part, they said they wouldn't pay for it. But Lee Johnson said they would cut me a deal on a rebuild for $3,500.00. All along I have told everyone it is a "03, in like new condition. So now it sits in Lee Johnsons parking lot. This is a bunch of b.s., I have owned chevys since 1976 and I expect to be treated as such!.
I would like to look further into your situation. Could you please email me your complete contact information, VIN and involved dealership?
Thank you,
Caron, GM Customer Service
I apologize for your frustration. Can you please email me your VIN?
Christina
GM Customer Service
Mark
I just wanted you to let you know that we have not received an email from you. Could you please give a brief description of the issue you are having?
Thank you and look forward to hearing from you.
Caron, GM Customer Service
2000 Chevy Tahoe - The vehicle has 74,6?? miles on it. It's at the dealer right now so I can't get the exact milage for you. I took it in on Friday and the technician said it was a "catastrophic metal failure" in the transmission. They ordered a remanufactured transmission and it should be there today (Monday).
This vehicle has been babied. It has only towed a couple of times an open uhaul trailer with 20 bails of pine straw. I have only had to use 4 wheel drive a couple of times to go through the little snow we get here is Georgia. In comparison, the 1987 Dodge RamCharger that was traded in on this truck had many miles on it and never needed a transmission even though it towed my boat when we lived in Florida, and pulled a trailer with my car on it when we moved here from South Florida in 1993. Way more usage than this truck has seen.
After reading the forum I realized that this appears to be a known problem with Tahoes. As a retired person living on a fixed income, an expense like this really hurts. And it appears that nothing I could have done would have prevented this. I had reported a problem with the vehicle while under warranty and they could find no problem, but the issue persisted. I chalked it up to "I guess that's the way these transmissions are". I have other friends who experienced the same symptom of: after sitting at a light, when you give it gas to go it felt like someone hit you in the rear of the truck. I now realize it was the transmission slipping and then catching.
I realize the truck is a 2000 model, but the age isn't the only determining factor. This vehicle is a low mileage vehicle and has been cared for. Even the technician said it's in great shape. I'm not asking Chevrolet to replace my vehicle, just take the high road and get it working correctly again for me. New transmissions come with a 100K warranty. I would certainly expect a transmission to last at least that long, but in my case it's only 74K before failure.
I appreciate any assistance you can provide in this matter.
I apologize for your frustration. Have you spoke with GM Customer Assistance?
Christina
GM Customer Service
Let me know who to call and I will.
Thanks,
Mark
I don't plan on letting this go. I know a few execs in the GM offices and will start making calls tomorrow. I'm not asking for them to replace my vehicle or even pay the entire bill, just to be fair and help out with the cost of the repair. I even offered a 50/50 split. Don't tell me GM can't afford an internal $1500...
Calls will start tomorrow... with as many people complaining of transmission failures as on the forum, there is something that needs attention. If anyone would like to contact me via email, I'd be happy to provide the numbers I have for GM.
If you would like I can set up a case for you. This way your agent the agent will have a chance to review our interactions and have an idea of your concerns. If you would like to take this approach please email me your complete mailing address, a good number to reach you, VIN, current mileage, and involved dealer. If you would prefer to call yourself just send me an email asking for the Customer Assistance number and I will provide it there. I look forward to your response.
Christina
GM Customer Service
What is your case number? Feel free to email me directly. Please include your Edmunds user name. I look forward to your response. Have a great weekend.
Christina
GM Customer Service
I looked into your case # 71-944296379. This case is still open and your agent is still looking into this. I would recommend continuing to work with your agent. Please feel free to contact me with any questions comments or concerns.
Christina
GM Customer Service
I have had to replace the two front wheel bearings (not cheap), the cluster as well as the rear third brake light. The vinyl on the side of my seat has cracked.
This is the one toy I bought myself, I love my truck, but I'm so dissapointed. I bought it in 2005. It had 27 k on it and has never been off road and totally cherished since the day I've had it
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage, involved dealership and a brief description of the problem you are experiencing sent to me in an email.
Thank you,
Caron, GM Customer Service
I have the phone number of the Executive Escalation Office if anyone would like to call about their vehicle.
I really would love to hear from people who have had transmission problems with their Tahoes, Suburbans, and Yukons. I honestly think that they have a problem that GM won't admit to. Perhaps a class action suit!!!! And to think that the American tax payers bailed them out... should have let them go out of business.