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Comments
I apologize for the problems you are experiencing with your vehicle. Have you spoken with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
I have contacted GM customer service about this and so far they are accepting no responsibility but are being very diplomatic and helpful... so far. I love the CTS, but I can't justify keeping it if there is a reliability issue. After the car sitting for over a month in my car port, the dealership I use and GM have made contact, but I have not heard anything yet as of today (7/14/11). I'm starting to regret ever buying this car. I didn't realize that there were issues like this with this model year. I have always been a fan of GM cars but starting to doubt myself. :sick:
I mentioned that I have had 7 GM vehicles, I guess loyalty means nothing to a company that borrowed my tax dollars! I also mentioned all of the similar oil problems and engine failures that are on blogs, forums, posts. it still made absolutely no difference. I can only tell you that I am no longer a GM customer and I will explain my experience to anyone that asks.
I foresee a Toyota experience if enough people complain about this exact issue....Recalls....class action.....come on GM, where is the American pride, or just plain customer service!!!
any advise on what you have come up with since these posts in Mar 2010?
thank you..
Can you please email me with your VIN, current mileage, and involved dealer? I would like to look into your situation further. I apologize for your frustrations.
Christina
GM Customer Service
approx 37K on mine..and no oil consumption....
Really sucks that we bailed out GM...and yet customers with the same problem keep getting hosed!
If you would like to send me your VIN I would be happy to look into it for you. I apologize for any frustrations. Have a great weekend!
Christina
GM Customer Service
Can you please send me your VIN and your case number? I would like to look into the situation further. I apologize for your frustrations and concerns.
Christina
GM Customer Service
Best of luck. I'm hoping a class action suit will come of out of all of this someday. One can opnly wish.........
My oil has always been changed at the dealership where I bought my brand new Cadillac 6 years ago and I changed it regularly. They are charging me $8000 to replace my engine. Out of despiration I called my insurance company at first they declined but shortly after called back and said they would investigate. I am crossing my fingers and my toes.
After reading all your posts, I don't have much hope that GM will help what so ever. I believe I will start doing what I see others do...the day before the warranty runs out, I will sell.
Six months ago, the seat sensor for the air bag broke on the passenger side. My dealership quoted me over $650 to repair it. I just found out that on August 3, 2011 GM put out a safety recall on this issue. Good thing I didn't put out that money to have it fixed.
You'd think that a motor seizing could be a safety issue?! Right?
I also always had the oil changed a little ahead of scheduled and at the Cadillac dealership from where I purchased the car.
The issue that a lot of people are describing are not oil issues...the engines are not built properly.
Yeah, back when I wrote that nearly everyone who posted with the grenading engine seemed to be of the opinion that the car should take care of itself or at least give some warning well in advance of losing all oil pressure. Since then another person (besides yourself) posted who had carefully checked his oil right up until the week or two when the engine self-destructed. So, I've changed my opinion -- checking the oil may not help at all, though it might help detect the onset of the real problem before the engine goes south. An oil level sensor would help as well.
Either way, the engine design is obviously flawed. This is simply not a few anecdotal incidents; there are too many. I guess GM is figuring that it's still well under 1% (made up number), so ignoring it is the best policy.
It's a shame, since the rest of the car seems to be really nice & even the engine's good. . .most of the time.
The other issue is that when a lot of complaints appear in these forums, Consumer Reports usually reports similar reliability issues in their large database. Thus, when many anecdotal complaints occur, they are an indicator of an important issue that is usually confirmed when large numbers of vehicles are considered.
However, in this case, CR reports no major engine problems except for the 2003 model year (head gasket problems that year). There have been minor engine issues (oil leaks) from 2003-05, which don't appear to explain the problems in this forum. Otherwise, the engine has been reported to be reliable.
So, it seems that the issue is a little confused: what is going wrong, and why have these problems not been confirmed by CR? It may be difficult to obtain satisfaction from GM if these questions remain unanswered.
What was your case number with Cadillac Customer Assistance? Can you email me with your VIN and more information about your experience? I look forward to your response.
Christina
GM Customer Service
Can you please email me with your concerns, VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. By chance have you contacted GM Customer Assistance?
Thank you,
Caron, GM Customer Service