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Comments
Have you spoke with a dealer about diagnosing the electrical issues?
Christina
GM Customer Service
I also took it to independent mechanic and he couldn't find anything either.
Can you please email me with your complete contact information including a good number to reach you, VIN, current mileage, and involved dealer?
Christina
GM Customer Service
Still struggling with the starting problem ...
The whole thing is b.s., and is going to cost about $700 to fix proper at the dealer with the $140 to diagnose. Dropping off today at f.h. daily san leandro.
Bent out of shape about the whole thing already.
Can you please email me your complete contact information, VIN, current mileage, and involved dealer? I would like to look into this further.
Christina
GM Customer Service
This is my 3rd Saturn, and sadly it will probably be my last. It's really frustrating that this is happening to so many people and GM refuses to fix it.
GM - can you hear me? The Ford Focus is looking AWFULLY good right now!
jta
We are in South Florida and at no time is it 'cold', this happens when it is 80 degrees in the morning! And warmer as the day goes on.
After nine (9) ION's which we have repaired for the very same problem - plus of course the key stuck etc. we are leaving GM ... The Saturn dealer was NO help at all, nor was the Spring Hill TN headquarter. Those 'servicing' Saturn vehicles today are of course equally 'No help', 'We were not around, etc.'.
So after 9 ION's and 8 other Saturns, yes we too go elsewhere (and have already done so) with a target to be totally "GM-free" in the not so distant future. Have to say though, when the ION's start - it is a rather economic car to drive as we get 25 mpg mixed driving on our fleet.
Good luck to you all with this problem.
Problem with getting it fixed is that all the Saturn repair facilities are shut down, and repairs are being handled by, of all things, a Cadillac dealership. At least if I do bring the car in, I won't be tempted by a Caddy!
jta
I would encourage you to take your vehicle to a GM dealership. In order for these things to be documented, the vehicle must first be diagnosed by GM dealership.
Thank you,
Caron, GM Customer Service
Rick
A couple of months later, my car was in the shop (GM) and they discovered the error code and decided to "fix" my broken wire... without asking me.
Next day, no start.
Complain to service dept, yada yada yada, and...
They convinced me to replace the ignition switch. (The mechanic showed me the GM service bulletin.) White wire remains connected. That's been since early January this year, we've had lots of minus 30 and lower days... and no problems.
Hopefully next fall it still works...it was worth the $300 if it does.
Are you still experiencing problems with your vehicle?
Thank you,
Caron, GM Customer Service
Yes, I am. I have been having problems since the 1st winter I've had it. I refuse to continue to pay for services that do not fix the problem. I would love to pass the car on to my son but it's not worth the aggravation.
Jessica
Has the dealership involved technical assistance?
Thank you,
Caron, GM Customer Service
PS: I cannot try the white wire cut since I cannot make it run yet.
I am sure that your independent does a really good job and I don't want to discredit him but, in order for me to be able to set up a case with GM they require you to get a diagnosis from a GM dealership. So if you would like to precede with this please let me know and I will get the necessary information from you.
Thank you,
Caron, GM Customer Service
I have no problem taking it to a GM dealership @ no charge. I refuse to put any more money into this particular problem. So, yes let's proceed as long as there is no charge for them to do what they need to do.
Thanks, Jessica
Unfortunately, I cannot guarantee there will not be a charge for the diagnostic test. In order to get the case set up I will need your complete contact information (including full name, mailing address and telephone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
Also, could you please provide a brief description of the problems you are experiencing?
This problem has been around for years, including when Saturn was 'alive' --Only problem of course was that the management at Saturn in TN never took action! This happend during warranty period of most our vehicles, and due to frustrations with the sloppy handling at the dealership, we stopped using them for anything including repairing at our expense, lock cylinders, re-key and switches .... Now GM do not know what is going on!!!!!!!!
I understand your frustrations with your situations. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a brief description of the problems you are experiencing. The best way to get me this information is a direct email. If you are unsure or uncomfortable please feel free to inquire with the host, or send me an email with your telephone number and I can give you a call. Second, the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above.
Thank you,
Caron, GM Customer Service
As I have stated before I refuse to put any more money into this problem. So until I have confirmation that there will be no charges, I will not be taking the car to a GM dealership. Too much money has been spent for a problem that shouldn't have been there in the 1st place and the fact that all of us have to continue spending our own hard earned money on a defective vehicle is appalling!
I appreciate you trying to help but at this point and I think I can speak for all of us, we would all bring our vehicles in as long as there is no charge for any tests or services rendered pertaining to this particular problem. It is absolutely unethical for GM to expect and continue to charge us for work regarding what is obviously a manufacturer defect.
So until you can guarentee me there will be no charge, I will not take my car in.
Jessica
I understand and if you change your mind, please feel free to contact me directly and I would be more than happy to set up the case for you.
Thank you,
Caron, GM Customer Service
This is what Caron is trained to do. Real customer service would mean they would be willing to say.."Hey Jessica why don't you bring that on in and we'll take care of that for ya..Sorry bout all the rig-a- ma- roll. We just want a happy customer" You KNOW that ain't going to happen...DON'T YOU????
The no start problem was proceeded with a relay chattering under the dash. But if I persisted it would finally start. Twice the car quit running after it started. The quit running was also preceeded by a chattering relay under the dash.
This is not an outside cold weather problem. But I did cut the "white" wire. No help. Now I have the security light lit all the time on the dash.
There is a "run" relay under the dash. Could this be the problem? I am lost at this point and the Ion is dead (Everything turns on but it won't crank) The relay chattering has gone away and nothing happens when I try to start it.
Were you planning on taking the vehicle into your dealership to be diagnosed? Please keep us posted.
Thank you,
Caron, GM Customer Service
If GM has the answer, how about a 're-call' to have the ION's repaired once and for all ... We have given up, now down to 5 ION's left (after having had 17 in total), going to the other US brand with vehicles of same size or 'imports' - but no GM Cruize ...
I understand your frustrations with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. Second, the vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above.
Caron, GM Customer Service
This is NOT somethng new - it has been reported and known since at least 2005, probably even before. It has been known during the warranty period of the ION's which of course is long gone.
If this issue is not handled appropriately, it will hurt the ION reputation - no doubt about that. Furthermore, it will tarnished GM's reputation in general due to lack of a quality product.
Overall the ION's have been good for us, still averaging 25 mpg 80/20 city/highway ... and this is on 6-7 year old vehicles, with at least 12k per vehicle per year.
In the meantime we keep on unloading our ION's and replacing with NON GM vehicles. We would have considered the Chevy Cruize, but .......
GM service on this problem is a joke The problem has been going on for year is true ..Ibought my car 4 years ago and from 8 weeks in I have had the same problem as everyone else ..I have to wait the 10 minutes in the cold or heat and every time I cross the boarder to canada it never starts if i get sent to into customs ...they made me call a tow truck ... I have owned GMs since 1982 and because of the lack of responsibility taken by GM MY next car and kids car will be "NOT GM"..Tell your people to wake up
By chance have you spoken with GM Customer Assistance? Please keep me posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service