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Comments
Anyone else receive any resolution yet?
Is the concern still present in your vehicle or was it fixed? Has the recall been performed? Thank you,
Mariah GM Customer Service
My fix with the System stabilty and transfer case was $1700, which I had done somewhere else. I received a 100,000 mile warranty on the new transfer case, something Gm would not provide even close to that.
they lost my loyalty along time ago, when they, and the dealer started to lie about things. they promised to fix the system stability when they found it, as it was still under warranty whne we complaind about a year prio. When it came time to fix it, the dealer wanted to tell me I did not know what I was talking about.
I am interested in joining others to seek a class action suit- and probably could get Stan Chesley in Cincinnati to do it. Love to hear your thoughts on doing so....
When I accelerate from a stop/ even very slowly and straight, I will have the TRACTION SYSTEM ACTIVE display on the screen. No chance of slip in the driving. Mech could find any problem. On hard acceleration I have heard an awful :confuse: grinding noise and have had times when the car will lose power for a moment until I take off the pressure on accelerator pedal and then reapply acceleration. ??? any suggestions??
Hey Mariah- how about that car- going to offer him $1500 for a new one uet????
I begged my wife to get rid of it when I purchased a SUZUKI GRAND VITARA,
It goes through breaks every 10,000 miles. It has Stability issues. It has rack and pinion issues....................we are stuck with it. Now I get a recall for a problem with check engine light cataletic converter issues. I am so upset. I put 50,000 miles on my Suzuki with NO ISSUES. NOW YOU WONDER WHY nobody wants to BUY AMERICAN, I am an Electrician in a very high position. I speak to 1000 men every Monday.........I am a union Electrician. I always start my SPEECH(CONFERENCE CALL) WITH A WARNING ABOUT PURCHASING A SRX. BEING A UNION MAN it is sad to say. THE SRX is a high priced piece of JUNK. I COULD HAVE PURCHASED
2 SUZUKI'S for what I paid for the SRX. I am so dissatisfied I could cry. I am now going to bring it in for the latest recall. It makes you wonder why they never offered
100,000 mile power train warranty. You are lucky if the car makes 100,000 miles.
THE SUZUKI WILL GO 200,000 miles I am sure.. I have spent so much money on repairs I lost track. I guess I will drive it until it dies. IT so sad we can not make a good American car. I would never purchase an American car again especially a CADILAC, Customer service is horrible, Suzuki calls all the time to see if I am happy. Whoever Mariah is from CADILAC, if I were her I would start looking for another JOB, PONTIAC WENT OUT OF BUSINESS CADILAC WILL BE NEXT
MARIAH I can be reached at klasboy@aol.com. I would love to hear your response
I too am having the same issue, My children ride with me and this is my only car. What can be done to resolve this very dangerous situation. I almost crashed the other day. Please contact me. (gmcustserv)
You will likely be contacted by Mariah of GM to offer you some help_ good luck!! All I got out of her and here associates was lip service and an offer to sell me a new car with a $1500 discount. I could not stop laughing at the offfer......
No thanks, my BMW is juist fine!!!!!!!!!!!!!
Have you taken your vehicle to the dealer? Please feel free to email me directly. Address the email attention Christina and please include your user name and complete concerns. I look forward to hearing from you.
Christina
GM Customer Service
If you look at many of the prior postings- this is exactly what happens. Based on my experience, Next- they will have the GM entity in Conneticut or near there contact you and ask you many questions, including those that are not even related to your issue, basically acusing you of not being qualified to maintain your car, stating they cannot offer you anything, but will offer you $1500 on a new car.
If they don't, good for you, but please let us know.
The stability senso issue went away now I was told that I have a Drive Head Gasket leak and the dealer is charging $ 3600 to this replaced. Anyone in the Indianapolis area know of a auto shop that can do the gasket replacement cheaper?
Thanks, Mariah and GM for all of your help, or lack thereof. I have and will continue to tell the story of how GM and the dealer know about the issues, but play stupid. Ironically, I just hired a guy that has similar problems, and similar lack of helpf from GM. Small world isn't it!!!!!!!!
Will you please email me with more information about your situation, along with your VIN and current mileage. I would like to look into this for you.
Christina
GM Customer Service
By chance have you contacted GM Customer Assistance? Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Basically, Cadillac customer reps (I believe I talked to people in 3 countries) just go on what the dealership tells them, period. Unfortunately, the Cadillac dealer was too far away to safely drive to (the government closed the nearest one!), so I was at a Chevy dealer. SOOOOO...we're on our own, especially if you're out of warranty. Sadly, the lack of assistance on the company side will determine our next car purchase, DUH!
So far, my car has been fine. The Cadillac customer service did give me an extended warranty for oil & lubes. I will go the the Caddy dealership for those.
Hang in there...talk to different dealers, check the different blogs. And be like me, don't give up!
For those that are just reading this, your Cadilac SRX WILL have significant problems that both the dealers and GM customer service are quite well aware of. I had the dealer lie so many times it made me sick. Just check this blog and you will see the numerous SAME problems that arise, and then follow it. A GM customer service rep will make contact asking if they can contact them. Once they get the customer off of the site, they then lead you on a wild goose chase, never providing any remedy. But wait there is more---- they will offer a $1500 credit towards the purchase of a new GM product. I personally had never been so insulted. I guess GM belives everyone is stupid and will consider the offer. Well, GM should consider why it went broke in the first place....
On a more serious note, when there is an accident that involves the SRX problem, GM and the families's attorneys will review these blogs and see just how prevelant this problem is with the SRX. It is seriously dangerous, hence the reason I bought another vehicle.
GM Customer service- just tell me where I have my facts wrong... you can't!!
Good luck SRX owners. Also- I spole to an attorney in Cincinnati that may consider a class action suit against GM on the SRX issue. If there is interest- send a message
sincerely,
New Ford Owner!!!!!!!!!!!!!!!
February 22 2010
Irvine – A Cadillac driver who was reportedly going at a high speed along Interstate 5 was ejected from the vehicle and killed Monday after hitting a freeway sound wall, the California Highway Patrol said.
Reports show that the driver of the southbound Cadillac SRX was on the carpool lane at around 10:35 a.m. when he lost control of the vehicle and veered across all lanes before he hit the sound wall.
The vehicle reportedly flipped over and rested on its roof on the Culver Drive on-ramp.
The unidentified driver died at the scene while a male passenger was taken to a hospital to be treated for his injuries.
Another vehicle had to be towed after it hit a detached wheel of the Cadillac. The on-ramp was closed for at least two hours as authorities remove the debris and investigate the crash.
Police said Newton was alone in the vehicle. Police would not comment on whether the vehicle's air bags were, or were not, deployed in the accident or answer any other questions about the vehicle other than to say the accident "is under investigation."
© Helmut Newton
Harding said it was not known whether Newton was ill before the crash or whether other factors caused the wreck. Photographs of the scene by well-known Los Angeles freelance photographer Ann Johansson, which moved on the Associated Press news wire, show relatively major front-end damage to the vehicle. They show little or no damage to the driver's area or to the passenger compartment much past the dashboard or to any back area of the late-model car.
Newspaper reports say that people were walking on the sidewalk in front of the hotel driveway and that Newton's car brushed a photographer heading into the hotel before hitting the wall. Johansson, called on Friday night by News Photographer, confirmed that she is the photographer that Newton's vehicle nearly missed hitting, but she did not want to provide any other information about the incident at this time. Newton will be remembered for his dramatic and often erotic black and white photographs of nude women. His work has appeared in Vogue, Elle, Playboy, and countless other magazines around the world, as well as in oversized hardbound books and gallery exhibits.
Born in Berlin in 1920, Newton fled the [non-permissible content removed] in 1938 by moving to Singapore and later became an Austrian citizen. On October 22, 2003, he donated more than 1,000 of his photographs and his archive to the city of Berlin. News reports at the time quoted Newton as saying, "I'm very proud that my photos are returning to the city where I was born. Not just the nudes, but also the portraits, landscapes and snapshots I love to take." The donated images are scheduled to go on display in a gallery in western Berlin that Newton "fell in love with," he said. Newton financed renovation of the gallery building, which is also to be used to showcase the work of young photographers.
Newton is survived by his photographer wife, June, who works under the name Alice Springs. The Newtons have residences in Los Angeles and Monaco. She married Newton in Melbourne, Australia, in 1948 and in 1970 in Paris she became a photographer herself, changing her name to Alice Springs.
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IDAHO STATE POLICE NEWS RELEASE
Region 4 Patrol 218 West Yakima, Jerome, ID 83338-5904 (208) 324-6000
Fax (208) 324-7897
For further information, contact Capt. Robert Storm at (208) 324-6000 or (208) 736-3070
For Immediate Release: 1/13/2011 8:15 a.m.
Contact: Trooper Pohanka
On January 13, 2011 at 2:21 a.m. Idaho State Police investigated a one-vehicle injury crash on US93 at milepost 43.6, near the intersection of 2400 East and 4100 North in Twin Falls County. Rebecca Evart, 34, of Spokane, Washington, was northbound on US93 in a Cadillac SRX. For unknown reasons, Evart lost control of the vehicle, drifting across the southbound lanes and off the roadway. The vehicle rolled several times and Evart was partially ejected. She was taken by air ambulance to St. Alphonsus in Boise with serious injuries. Evart was wearing a seatbelt.
The crash is still under investigation by Trooper Pohanka who was assisted at the scene by Trooper Kilton and Twin Falls County Sheriff's Office and emergency crews.
Leroy Scott, 32, of the Red Bank Run Apartments on Red Bank Avenue died in the 2:50 a.m. crash.
Scott was driving a 2004 Cadillac SRX east on Harrison Avenue when he lost control of the car, police said.
Scott, who was not wearing a seat belt, was ejected from the vehicle after it struck the tree.
Police said Scott was driving at a high rate of speed through Woodbury and also along Harrison Avenue moments before the crash.
The driver did not have any identification with him. He was identified using an automated fingerprint identification system.
The Gloucester County Prosecutor's Office is assisting township police in the investigation.
Is it me or are these cars all crashing and killing because the owners "LOST CONTROL"??????
In the last six months I have replaced both the front right and front left blinkers SIX times.
Every single day the "stability control" and "traction control" messages pop up, jolting my car to the left or right. This happens at least twice every morning on my 12 mile drive, with my two children who are under the age of four, to our daycare providers. My biggest fear is that one of these police reports will someday involve me and/or my family because of this deathtrap of a vehicle. Cadillac, GM... PLEASE someone help us resolve these problems asap.
the only tempoary solution to your problem with the stability control is to push the little button next to the shifter and hold until your screen says the stability control has been turned off. It is important that you hold it down up to 30 seconds.
your lucky it is just the turn signal bulb....wait until the actual power unit goes...that will set you back about 250-300.00 (and there are 2 of them one for each side) and God forbid the rear tailight goes...that will run you about 400.00 because there are no bulbs...the entire unit is LCD and sealed. These costs are not dealer prices either..I have done them myself and purchased parts on line.
GET RID OF THE SRX NOW!!!
If interested I have a laundry list of other defects I have had to deal with in the past 12 months...wheel hubs, transfer case, power window motors, issues with shifter linkage etc.... and only 65,000 miles
I apologize for the problems you are experiencing with your vehicle. Have you spoken with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
1. GM Customer service monitors the site and will contact you
2. They will ask you detailed questions, as if you know nothing about maintaining a car
3. They will likely say they cannot help, but will give you $1500 towards a new car (Ha!!!!)
4. Back to starting point, just more frustrated