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Comments
I can live with it as long as there is no danger. My wife and I have over sixty years of GM service and would like to continue to support GM. With everything that is going on with the screwing of the salary work force and rewarding the UAW, I think it is time to consider buying a Lexus. I never thought that I would say this.
MAJOR PROBLEM IS THAT THE DEALERS DO NOT KNOW WHAT IS CAUSING THE PROBLEM
HELLLLLPPPPPP
Over the past 120 days I've had my 2004 SRX at the Cadillac store a half dozen times with this issue, they've already replaced the steering speed sensor, I've got stock tires and the problem still exists.
On Saturday without warning the system engaged and jerked me off the road.
Maybe I should try and trade it just to get rid of the problems. Ours is a V8 and we live in Texas, so it won't pass the inspection test until we get something done. It infuriated me that so many people have had the same issue but they won't step up and fix the problem.
I agree though.....it is unsafe to drive and God help you if it comes on and you try to brake!
I will get a bill tomorrow I am sure and will update this post then.
The service managers first words were, "It's probably a sensor module in the steering column ...we will have to run a diagnostic for the codes".
Having read this as well as many other forums I was prepared and this seemed to improve the overall working relationship. I also asked for a print out he was able to get from the computer using my vin number and to my surprise offers a tremendous amount of information regarding the recalls, warranties and work done over the years...even the previous owners.
goof luck and will keep all up to date as this unfolds.
rob :lemon: :lemon: :lemon:
I apologize that you are experiencing a concern with your vehicle. Can you please provide me with your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
I am sorry that your vehicle experienced an issue. Is the problem intermittent is that why they couldn't find the problem? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service.
The email in that link appears to be very generic. Is there a more speicific email address or phone number where I can share my VIN?
NEPCAR
That email address goes straight to me so that will be fine to use. Thank you,
Mariah GM Customer Service
I will be looking for your email. If you don't get my response please let me know. Thank you,
Mariah GM Customer Service
Not your problem, but there's a variation of the fuse trick in the How to Remove a Stuck CD guide.
I apologize that you are experiencing concerns with your vehicle. Did the dealership ever put a code reader in your vehicle so when the problem occurred you could read the codes? Does the CD player do the shuffling all the time or just intermittently? Thank you,
Mariah GM Customer Service
Took the car in and after waiting a full hour was given a rental for the day...not a cadillac but a buick!
Left the vehicle in what I thought was capable hands only to be called at about 5:00 pm and advised that they were unable to get codes due to a malfunctioning ecm sensor/module. The problem still exists and was advised they would not be able to ascertain what the issues were until it was installed. Part ordered. Part arrived on this past Monday and I called Tuesday to schedule appointment.
Here is the kicker....I'm sorry nut we do not have anything available until the 29th. I explained the severity of the problem, AGAIN, only to have him tell me that " I'll have to test drive this thing and figure out what is going on" Boy, I wish it was that simple.
After begging he said I could drop it off at night, tonight (wed.) .and he would do his best to get to it.
In the mean time I have been advised that the vehicle needs a new right front hub bearing...$750.00, A new steering rack(only 65K miles) $1450.00, and new tires all around , $1355.00 (which I agreed to and have had replaced at half the cost.
so ...beware . Hill Cadillac quick to give estimates but not so quick to effectively diagnose. I am off for round 2 ..dropping car off tonight, will keep apprised
rob
ps..OH and I have not had the fortune of getting an email from the GM customer service woman who seems to monitor this sight...I guess my problems are just that...mine!
Same problem as you are having. Good luck. I was initially told the problem would go away and all those warnings would be corrected if I replaced the rear left hand side wheel hub and buy new tires. Wheel, I paid $700 to have the wheel bearing hub replaced and the dealership did not have the rear tire sizes in stock (I wonder why the rear size is different from the front tire sizes). The tires are replaced but I am still having problems.
The wheel hub unit, believe it or not, cost me 78.00...it just arrived today in the mail. Watched a couple you tube videos on ow to replace it and discovered the job will take about an hour!!!
Hope to save about 500.00 on the repair myself but realize this is probably not the issue.
Dropped the car of tonight and once the ECM module is replaced I am sure they will generate a laundry list of issues...will update tomorrow.
Document everything...I am now in attack mode and will not stop until resolved. Next letter to the president of GM.
If you would like I can have an agent look at your situation further. Can you please email me your contact information, VIN, current mileage, dealership and best time to contact you? You can get my email by clicking on gmcustsvc. Have you tried to put a CD in your player? Sometimes that will get the other CD to pop out. Thank you,
Mariah GM Customer Service
Sounds like a stuck CD could be part of the issue after all. Good luck!
As for the dealers, either their technicians are stupid, or they are all told to sing the same story line of " never have seen this problem, or do not know what it is".
Has anyone actually had success with getting GM to do the right thing?
Thanks
sorry this is another problem the srx is known for.
The stability problem is a joke. I took mine to Hill Cadiilac in Pennsylvania and they are typical of most Cadillac dealerships I think. Engine light on, stabiity system engages whenever it feels like, car pulls to the right and brakes begin to rumble and the service guy tells me he has never heard of this. I show him a pack of blogs and he looks at me like I'm an idiot.
Then he tells me 2 days later that the ECM has malfunctioned and they can't get codes off it. Bring the car back in 5 days and replaced the ECM but still no codes. Instead he gives me a list of repairs.
1. right frt hub needs replacement - 775.00
2. Power steering rack needs repl - 1154.00
3. Rear gas shocks need repl - 2230.00
4. Four new tires - 1153.00
for a grand total of $ 5,513.00
Ok ...My heads is about ready to explode. I get into the car to come home and ponder what to do next and notice that the engine light is still on so I go back inside and say to him, "hey the engine light is still on", He says to me is, and I quote..." well it must not have been on when the mechanic took it for a test drive". I say , "you have got to be kidding me, it has been on for 2 weeks and the one day he has it. it goes off". Well I guess he didn't like being challenged and he called the mechanic to come answer for himself. By this time I'm ready to explode so I just got back in my "unsafe car to operate" as noted on the repair estimate, and drove it home.
Went to local tire store and replaced all four tires, matching Hankook Ventus 18" for $700.00 that includes balancing.
Went to a local parts supplier and got a wheel hub for 75.00 and a friend and I replaced it in 2 hours. Noticed the the inner tie rod was
what the problem was and not the Steering Rack and replaced that. The part 45.00 and 1 hours time to pull and replace.
So whats left...oh yea. the two rear shocks. Yes there are small tears in the bellow housing and when I asked as to how this might happen to both at the same time was told that, "I don't know...it just does".
OK well I accept that. I priced out 2 very nice and high end gas adjusted rear shocks for 250.00 a piece and spoke to my mechanic and was advised it could take 2-3 hours to replace because the rear seat needs to be taken out.I'm figuring this will cost me another $700-800.
I've had it with this car. I own three Cadillac's and this one has been far and away the worst. I am unloading it and if you are interested I am selling.
2004 SRX AWD - 65,000 miles - new tires - new rt front hub and inner tie rod - new transfer case - oil chnanges regularly - higher end options are all on this vehicle..... looking for $12,000
This is not an advertisement but if intereted reply on this blog and I may get back.
REPORT THIS PROBLEM WITH STABILITY CONTROL SYSTEM - IT IS THE ONLY WAT WE CAN GET SATISFACTION. IN THE MEAN TIME OPEN UP YOUR WALLETS FOLKS AND PAY FOR THE CEO'S NEXT GOLF OUTING OR TRIP TO ARUBA!!!
You are fortunate to have had the skills and the guts to do some of the things between you and your friend. I imagine hundreds of people like me out there who are suffering or being taken advantage of by those we are meant to trust when it comes to decisions on our cars. I just bought mine and already want to get rid of it too. The list of problems goes on and on on the SRX and yet GM still insists there is nothing wrong with the vehicle design nor is any recalling necessary. I just had the "shuffling CD" replaced for $600. They tell me the "brake module" and a sensor need to be replaced to get rid of the "service stability system" + "service break assist" + the "t/c" and "ABS" lights showing. By the way, about 4 weeks ago, they had told me to replace the wheel bearing hub (one rear one). I paid $700 for it. Now they are speculating I might need to do the same for the front one (hub). Who knows what next they will tell me next, replace all the 4 hubs. I see a lot of guessing games here. By the way, a GM customer service person contacted me and offered to make an appointment for me with one of the GM dealers here in Columbia, SC. After 48 hours, they suggested the problem with all those warnings above can be solved with a new "break module" and "sensor" replacement. They also suggest me to put new tires all around. The painful thing is that GM said they can not help towards the cost of any of these. This is shocking, given that in my case, the previous owner had paid about $1500 to have this "stability" issue resolves about a year ago. Is this going to be a yearly thing then? WHAT DOES IT TAKE FOR GM TO INVESTIGATE THIS AND HELP THE "BUY AMERICAN" FAITHFULS? Enough is enough. Someone somewhere ought to listen and do something.
I apologize that you are having a concern with your vehicle. Have you ever taken the vehicle to a different dealership to get a second opinion? How long has the concern been present? How many times have you had the vehicle at the dealership for the same concern? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
The stability system decided to become self aware I think and began to act up about half way to destination. Every 10-15 seconds it would come on, the car would pull to the left or to the right, brakes would rumble and the entire vehicle seemed to slow down. It made me sick and the gas mileage certainly suffered.
While sitting in a coffee shop in Muskegon I decided to read the owners manual, which I might add, I should have done long ago and would crecommend that all certified Cadillac mechanics should be required to read and low and behold what did I find?
A partial solution to the problem. It made my wife very happy and as a result we drobe home the 800 miles without a single occurance. MPH average was about 68-70.
Here it is........If you push the T/C button next to the shifter and hold for 5 seconds the stability system will be TURNED OFF!!! The fact that it is in the manual leads me to believe that this may have been a fail safe to problems the engineers experienced in its design...who knows but the peace of mind was well worth the time reading.
Remember the stability system and t/c is in place for poor weather conditions and hazardous road situations. In good weather there is absoultely no need for it. This is my opinion and am preparing to sell this vehicle ASAP.
Oh...just wanted to update regarding the right front hub. When it was pulled off we found that the hub was fine but that the inner tie rod was bad...and it was. Purchased to part for 45.00 and replaced it. Nice and tight. Dont let the mechanics tell you that the entire power steering rach needs to be replaced...it does'nt.
ok will keep you all posted as we continue to assess the issues.
BTW, I changed the bulb in my wife's Jaguar XJ (rear tail-light), spent less than 5 bucks for two bulbs, and about 5-10 minutes taking my time. What a treat! Is it any wonder you see SO MANY GM cars and trucks on the road with one of their turn signal bulbs out? (This has become a game for us - seeing these so called 'padiddles' and recognizing that the lion's share - WELL over 90% - are GM vehicles.) Apparently a very crummy design of either the bulb and/or socket, coupled with ridiculous gyrations needed to get access to the bulb for changing. And Jaguars are supposed to be noted as having the glitchy English electrical system? Not in my recent experience!
But I digress! Thanks again for the suggestion on how to turn the stability system OFF. Just pressing the TC button to toggle between on/off doesn't fully satisfy - pressing and holding for 5-10 seconds has become part of my start up ritual these days! (STILL no recall on this? Is it going to take a Toyota-like series of injuries & deaths to force GM's hand? Step UP!)
Anyways I replaced the A/C compressor, condenser, radiator, updated the Trans cooling lines to the ones that bypass the transmission thermostat, new tires and detailed the car to like new condition. I bypassed the stability control system by pulling the fuse on the ABS system, it eliminates the stability control problem, but you lose use of the cruise control.
By the way I’m a dealer own my own repair shop had my techs do the work at a fraction of what it would have cost at a Cadillac store. I’m going to replace the fuse try the T/C control button trick and report back.
If you’re having turn signal bulb burn outs check the sockets, I kept changing my left turn signal bulb monthly until one day I checked the socket and found a burn mark on one of the conductors inside the socket. I replaced the socket 6 months ago and have had no burn bulbs since.
I sent a compliant to the feds about the stability problem NHTSA, never heard a word back.
Why won't Mariah call me? Having documented my problems with the stability control system I would have thought that I would have been a priority as well.
The good news...If something does happen I have it well documented in this forumn and GM will pay a lot more for an accident or injury.
To recap....new tires all around, new front hub, new front inner tie rod, new brakes all around.
My Cadillac dealership said they replaced the ECM but I seriously doubt they even took the time to look at it considering the engine light is STILL on and they reported NO CODES.
Cadillac and GM continues to dissappoint.
If anyone has information regarding filing an official complaint please advise..I will be more than happy to go on the record and provide any and all documentation regarding the problems I have had with the 2004 Cadilac SRX All Wheel Drive.
rob
I saw rrider post that "just today took the srx in to address the the stability system issue....there have been a number of recalls and apparently some coverage is available via the waaranty till 2013!"
1) Is there a place I can go to find out about these recall items?
2) This is the first I have seen in this post of a 2006 having the problem. Is there any one else? I can just hear the dealer saying well this is only a problem on the 2004's and no warranty for 2006 - yet.
3) It seems the steering sensor is the fix most of the time, true? Was this the piece under recall?
Thanks in advance...
I can check to see if there are any recalls on your vehicle for you. I will just need you to email me your VIN. You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service