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Comments
Wow, three weeks; that doesn't seem right. Has Toyota made you a buyback offer yet?
Rep from Toyota called me this morning with an offer on our '98: $11,737.50, which factors down to a KBB value of $7825.00, which is pretty much what I came up with for our Tacoma with 84K miles, 2.7 litre, 4x4, Auto, PS, Tilt, AC, SR5, AM/FM CD, Rear Slider, Bed Liner and Alloys.
Can't really complain. Rep said the offer letter would go out today via UPS, and that I should have it tomorrow. Once I return it, it could take a max of 10 days for me to receive a call to go down to the dealer, sign over the title and pick up the check (although it might happen faster).
Don't know what's up with your buyback, Chris...I'd call Toyota @ 1-866-799-4849 and straighten things out; they should have your claim filed under your last name.
Good luck!
We had two Tacomas, a '98 (which is in the buyback process) and an '04.
From what the service tech at the dealership told me, the buybacks on '95-'00 Tacomas will continue until 2015 (at which time the '00's will fall out of the 15 year warranty extension on the frame).
The service manager mentioned that the 1.5 times KBB value will ONLY APPLY to someone who's owned their '95 - '00 Tacoma PRIOR to March of 2008, when the buyback process was initiated. Anyone who bought a covered Tacoma AFTER March of 2008 and experiences frame perforation will only receive the ACTUAL AMOUNT THEY PAID FOR THE TRUCK. Of course any of us who've already gone through the buyback are totally excluded from anything from Toyota should we buy another '95 - '04...
As for the '01 - '04 Tacomas, the Service Manager showed me Toyota documentation that clearly stated that should perforation be found on '01 - '04 frames, Toyota would replace the frame on said vehicle.
If your '01 - '04 Tacoma has holes in it's frame, then it should be replaced. Not sure if the dealership you've been dealing with is the issue, but I'd try another Toyota dealer if one is nearby.
We haven't taken our '04 in yet, and I doubt that it has perforation (I haven't found any), but I want to document it's current condition and get Toyota to sign off on it.
Not sure if any of this helps, but good luck!
You are the man! You were right. Local Toyota said they failed to process it. I corrected that, and now i am in the system when calling the #.. Seems that they are still missing the copy of the registration (local screw up again). So i will email over to ISG.
Keep ya posted, and again...if anyone needs detailed information...i would call this number....it is where the rubber meets the road!
Thanks!
Just was hoping the frame would of lasted until the van was payed off in 14 months.
I have heard of 2 other people with same issue. My frame looked good 2 years ago. Glad it was on TV and people at work were talking about it and after picking up a timing belt for our sienna I saw a new frame for the 04 outside and a fellow showed me where to look and when I got home, it was time to packup everything and start looking for a new one.
Lucky for me my truck needs a bit of work. Needs rear drums, double cardan joint, AC fill, tires and a few cosmetic things.
Beginning March, 2008, Tacoma owners were notified to have thier 1995-2000 Tacomas inspected for frame rust. Toyota repaired or bought back about
10% of the 1995-2000 Tacomas having more frame rust than Toyota considered
to be "acceptable". They offered and in many instances bought back trucks at 1 - 1/2 times "excellent retail" Kelly Blue Book. That is what happened in my case - I had a 1999 with moderate amount of rust,.
The original "buyback" program was supposed to end October, 2008. However, Toyota recieved so many complaints about frames that they extended the warranty for all Tacoma frames from the standard 3-years or 36,000 miles to 15 years with unlimited mileage for the rust problem.
Even though you haven't had your Taco inspected under the original program, since it is a 1995, it should be covered through 2010.
After selling my ' 99 Tacoma back to Toyota, my brother brought his '98 Tacoma in for inspection. It didn't qualify, but due to the extended 15 year frame warranty, they told him to have inspected once a year through 2013.
So yours should be covered through 2010.
Contact a Tacoma dealer and advise them you want your Taco inspected ;under the 15 year frame warranty Toyota instituted last Fall, 2008.
kcram - Pickups/Wagons Host
To complete my story, i did get my check from Toyota - dropped the truck off in exchange - and received $12,375...i think morethan 1.5x KBB. Anyway, since i am in syracuse, NY, where vehicles take a beating, i went on autotrader and found a 2003 tacoma (extended cab) with 55K on it. The truck had never been north of NC. Man, it looked brand new underneath. Nevertheless, it was well maintained; i put $500 deposit and provided it to the private owner.
I then scooped up a flight for $100 one way, and closed the deal. The vehcicle is in great shape and i paid $12,900!
So i upgraded from a '99 to an '03, and from 170K miles to 55K miles, and from a beat up truck to one that looks brand new.
I won huge on this, and i commend Toyota for stepping up to the plate and addressing the problem.
Regardless of the frame problems, i will always buy Toyota. There product is exceptional, and there commitment to owners is unparalleled.
Chris
Now before you do anything else, have the frame inspected by Toyota and coating for corrosion. As you probably know, the 2001-2004 may have a problem with the frame. With proper care, your Tacoma should not have any problems.
I would contact a Toyota dealer with the specifics.
I outright refused the frame replacement for this very reason. (not being snarky)
You can not take a truck apart, replace a frame, and expect it to be 100%. Especially inside of a week.
I told them I would park it outside the dealership with a sign on it saying 'ask me about my truck?'
Instead we came to an agreement on a VERY aggressive 09 price. Aggressive based on this, market conditions, and what was soon to come with car sales.
I feel for you, I was also an early bird in the 2000+ problem ( I was a 2002). I had a rental for a month and my 09, 2 months before the "hey guess what?" email ever came from Toy Corp.
I also missed the KBB thing by about 60days.
Oh well, is what it is... fight them hard... and if you talk to Corp, Ms. Bishop will be of little help ...if she even calls you back.
Good Luck
-wsn
My dealer told me either one of these 2 circumstances qualify:
1. A single hole - anywhere, of rust perferation completely thorugh the frame,
or
2. Rust on the outside of the frame - in an amount more than Toyota deems acceptable - percentage unknown.
But either case is considered grounds for the buyback.
kcram - Pickups/Wagons Host
kdv1653@aol.com
A dealer stated it was unsafe to drive - said it was rusted through - put a salvage not for sale sticker on it - then gave you a loaner to boot. Do you have any documents from that visit? Make copies and send copies to Toyota.
I would request a service history copy of that visit if you don't have one, any sticker they put on it, any paperwork from the loaner - anything that backs up what happened when you went to have it inspected.
Toyota extended warranty for 15 years for ALL Tacomas so yours is covered until 2010. Every six months sounds like it is close by their estimation to needing replacement. In the meantime, you might have it inspected by an independent garage to feel safe about driving it
I expressed my concerns to both the Service Manager and Toyota Canada only to get a run around. A couple of days later (according to Toyota Canada) apparently Toyota Japan made the decision to "replace the frame" on my truck with out consulting me what so ever nor could I get a copy of the criteria they used to make the decision. I was told yesterday that my frame would be replaced and that the parts were ordered. I am not interested in the replacement option however, they are telling me I have no choice. Have it replaced or not. What an awkward position to be in. In my opinion, they are forcing my hand. They have deemed it "unsafe" and have taken it off the road and placed me in a rental. Yet, tell me I have no choice but to accept the frame replacement without any written agreement what so ever. It appears I am accepting the risk for Toyota's poor quality control. I am risking a lower resale value after paying a premium. No guarantees accompany the replacement other than the extension of the corrision warranty to 15 years on the frame. What happens if there is an issue with the workmanship? What recoarse do I have?
I have proposed they buyback my truck and have the amount applied to a new Tacoma as a trade. That way the my truck is off the road, I remain a Toyota customer and the dealership gets a sale. This could be a "win - win" for all involved. But, Toyota Canada would not consider it despite them saying in the letter that I recieved that it was an option, albeit Toyota's option. Is anyone out there experincing the same problem and have you had any success in recieving a buyback? Any info would be greatly appreciated...
I feel, and fear, for you all. It's this simple- thru-perf or not, whatever the degree of scaling on the frame of your vehicle, the stiffness of the frame that your life (and maybe your kids ?) depends on in a collision has now become a big fat question mark. That frame is your first line of defense, and if it caves in like a cheap pup tent, you have to fall back on the passenger safety systems. (airbags,belts, and the accompanying control systems) And if the manufacturer in question is so proud of the passenger restraint systems they're installing, why don't they go ahead and give the public access to Event Data Recorder information via the Bosch Crash Data Retrieval System NOW instead of waiting until 2013 ? With such incidental items as frames and floor-mats poised to send you to your maker, wouldn't you buyers like to know a publicly available database of the performance of the safety systems is being developed ? So you might throw that out to corp. while you're negotiating this frame thing.
My p/u of choice ? Ford. And reason # 1 ? The frame. The newest vehicle I've owned I just bought last January, a '97 F-150 4WD. It had 275k mi. at the time, it's sweeet, sound as a stone, and as I drive down the road with my kids, I don't have to ask myself if I've compromised my own or my kids safety by being trendy or saving a few bucks at purchase. How 'bout you guys ? Doesn't anybody remember when Toyota p/u's all looked like rusted out Tonkas ? Actually, my Tonkas held up better (wasn't shopping for chick magnets at the time)
BTW, I'm not employed by Ford and never have been.
Ya can't help but wonder how their submarine force lasted as long as it did....
Best of luck to you all...c ya
I'm sorry, it did not register that your truck was a 1991....there are no options for this age of a truck, terribly sorry. I misread your post.
I explained it to Toyota and the service manager like this: the process is like taking the filling out of a cake without messing up some of the icing, it's just not gonna happen perfect every time. My tank leaks because Toyota bought outsourced frames from Dana, I shouldn't be responsible.
I'm waiting for a call from my case manager at Toyota for the final word. I'm prepared to fix it on my own. FYI- The bill to Toyota was around $11,600. (I had to sign it, but didn't get a copy) I asked Toyota before I brought my truck in if these things are covered, and they basically said "NO". The dealer said "We try to do the right thing as best we can if something happens" Only 2 techs per dealer I believe, are doing the frame swaps. The one I talked to said they are getting goods results. I did notice that only 1 of the 3 bolts that hold the front of the tank are in place. It may be because my tank skid plate (shroud?) was rusted through and not put back on the truck??? One of the 2 empty holes didn't line up with the frame hole though, so who knows? I got alot of work done for free, including, 4 wheel alingment, gear lube(which ones idk?), lower control arms, brake fluid, rear brake lines, lower ball joints (I think), PS fluid, A/C refrigerant, leaf springs, Frame (duh), alot of new bolts including where my exhaust was leaking, rear e-brake cable(s)...
The TECH did offer to replace my tank, but I had to buy one for $600???i called the parts counter and they told me it was $468 or $498??? Maybe the tech assumed I needed some extra parts for the tank replacement, maybe not, you decide????Feel free to email me at bjjinny@hotmail.com I will be glad to call you.
PS I took the truck in back in Feb of '09 and it passed a frame inspection. 8 months later was a totally different story, so keep an eye on those frames. I had a non existant cab mount on the driver side, a 2 inch section missing under the driver side bed mount, and a nother section in the back missing. The techs put a few more holes in the passenger side rails during the failed inspection, they didn't even have to look at the driver side to fail it. Good luck to all.
I just found out yesterday that my 2001 tacoma had the "rust problem". They condemned the truck and pretty much told me that they would be getting back to me shortly with a repurchase price. That was yesterday. Today they called back and told me that they were going to replace my frame. It sounds like I am the first victim to have this operation in my town. A little scary. I was looking at new tacoma's yesterday and today! I too don't know whether I am going to have a choice in the matter! A much cheaper option that buying a new vehicle. However, I was prepared to buy a new tacoma and put the repurchase price against the new one.
One frustration I have at the moment is that the loaner car that they are offering me (through a rental agency) covers the cost of the car but not the insurance. I must go through my insurance company for that or pay 20 bucks a day to not have it on my insurance. Regardless, if I have an at fault accident it will go against my insurance anyways so why bother! I guess the problem that I have is that I own a 4x4 truck and will now be driving a little front wheel drive car for a month. Not the best option for Northern Ontario. Nor driving to Southern Ontario for Xmas!
I was feeling so good I almost signed off on a 2010 similar TAC which I drove around the parking lot. Glad I didn't. Go to "Toyota Tacoma Transmission Problems" forum here on Edmunds. The automatics appeared to be downshifting from 2nd to 1st which would slow you in the middle of an intersection as you take a left leaving you wide open for a T-bone collision. A software patch appears to have helped the 2009 owners after months of complaining, however no help for 2010 models. The radios don't seem to work either. Even after the patch, one 2009 owner said he was going to trade for a Nissan as soon as Nissan re-stocks. What are you buying out there? Love to know.
I ended up selling my truck for 10,500 on the basis that I would buy a new 2010 Tacoma. This is a good deal for me and for them. I they the dealer gets around 10,000 to fix the problem. If think they do it for less they keep the rest (that is their profit margin). They agreed after a bit of wheeling and dealing. I was able to reduce the MSRSP from 34.5 to 33. I also got a leather Toyota Jacket and a ball cap (so what eh!)!
I am happy with my decision! I have a 13 year old who could be driving in 3 years. The new vehicle makes me feel more comfortable in considering to let my son drive it. There are lots of new and better safety features on the new Tacoma.
Tacomajim for the second time around.