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Comments
While it was in the shop for the work, they gave me a 2012 SRX loaner.
Guess what?
The sunroof creaked on the loaner.
This is a design flaw, not a problem with my car.
My wife likes the SRX, but I consider it a piece of junk.
Kind regards,
Sarah
GM Customer Service
My first complaint is I have never had to do any of these things except an oil change to a Toyota, Honda or VW. My second is why does it cost $200 to replace a light bulb? Sounds like GM wanted to get there techs more work or just a horrid design. Either way unacceptable.
Now the traction control engages for no reason. So when I am pulling out into traffic I dont know if it will go or not. I almost got nailed yesterday with my 6 year old in the car.
I was able to find a local mechanic who came with great recomendation. He changed the timing cover for $880 and the turn signal for $80. It just seems like this car is going to kill me with repair bills. I feel bad but..... back to Japan where they can make a car that works.
After some problems with OnStar I finally called Cadillac. They sent a mechanic to our hotel, and he said that he thought the on-board computer needed to be re-booted. He did this, and the car was fine. We drove the 1,300 miles back to our home in Vermont without any incidents.
It was a hot day today (23 May) and we are now experiencing the same problem with the A/C. Temperatures are in the minus range, and the car is even warning me about the risk of ice on the road.
We're taking it off to the dealer tomorrow to see if they can find the problem -- and fix it. These postings describe almost identical problems, and I see GM asking for VIN's.
Any feedback on what has been causing the SRX air conditioning problems? It would certainly be nice if I could give our Cadillac dealer some suggestions.
Thanks,
Craig
I hope that everything goes well with your dealership visit today; please keep us updated on the progress of the diagnosis! We're happy to get a case set up for you if your dealership is unable to resolve the air conditioning matter.
Regards,
Sarah
GM Customer Service
I am happy to look into recall information for you. Please feel free to email me with your VIN and current mileage. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com
A "cluster controller" had to be ordered, so we returned the next day to pick up the car. As the dealership is 90 minutes or so from our home, this meant two back-to-back days with 3+ hours of driving each day. (Of course this has nothing to do with Cadillac -- but it is part of our reality.)
Started to head north with our car and its new "cluster controller." We made it about 20 minutes up the highway before the car started to get hot again. The outside temperature reading on our console showed 35 degrees -- when it was nearer to 80. We did a U-turn and headed back to MacMulkins. We're back in the loaner car, and they have our Cadillac. I told them they had a final opportunity to fix it.
I have fingers crossed.
If I have a desktop computer that starts to act up, I replace it. Nobody fixes computers. If this is being caused by the on-board computer, then it (quite simply) needs to be replaced.
Craig
I'm truly sorry to see that the fix that the dealership did ended up not resolving the issue. I see that they still have the vehicle; if you would like for us to check in on the progress of the vehicle, we'd be happy to do so. We would need to set up a Service Request to do this, so please send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
All the best,
Sarah
GM Customer Service
Great service from Coral Cadillac in Pompano,FL.
I don't know if I should consider trading the car in now while it would still have some value, or hold onto it and figure it will be OK and be able to take me another 5 years or so relatively problem free. Help-I normally keep cars well over 100k miles but with this repair history I wonder if I will be able to with this one, though, again, the last year or so it has been very good.
I am a woman, and often have my dogs and elderly mother in the car, so need to consider that too.
Thanks for your thoughts!
I leased a fully loaded 2010 SRX and have had MULTIPLE problems.
The AC has been replaced and has been brought back 2 additional times to be fixed. Yesterday, as others reported, it didn't work, but today it does.
The navigation system was rebooted and then eventually it had to be replaced.
The key fobs don't work as they should and were reprogrammed and then a part was replaced.
In the winter, the heated seats do not get warm enough.
The car does not heat up when it started before driving. It can take up to 15 minutes to heat up or cool off sufficiently.
There have been other issues, but a some of the forum members have reported they are intermittent and do not always show at the dealership. They will consistenty tell you, and document with their computer readings, that the car is working properly.
The service department (M & S Pawling, NY) have been cooperative and have worked to address these concerns. However, a vehicle such as this, should not continually have issues. I have attempted to work with the area rep for Cadillac. He has not called nor scheduled a meeting to discuss the continued interruptions for service. This is the reason I decided to lease this particular vehicle.
I am looking fr assistance as to the next steps necessary to come to a resolution of these problems.
Thank you.
Your name and Edmunds username
Phone and Address
The last 8 of your VIN and current mileage
The name of your involved dealership
Best,
Sarah, GM Customer Service
This is a very sad thing and I will most likely have to think twice in purchasing another GM product for the first time since 1980. Very poor quality car and comany.
Sarah, GM Customer Service
I conclude my rant as follows...if you are considering one of these...do as Forrest Gump did...."run Forrest...run!"
Time: time and city default to Washington. I read there is a software update, but some found the fix caused other problems. Radio module replacement was the final fix. Is this true?
Front noise: we have the rubbing sound when turning either way at sow speeds. It usually only happens during cold weather. Front struts? strut mount bearing assembly? Is there a true fix?
Chrome triangular pieces (front of side doors): when we bought the car in almost a week we lost one of the chrome pieces. Easy manipulation of the strips proved that they were loose and HORRIBLY designed. Cadillac came out with a fix- a triangular piece- we contacted the dealership, they ordered the piece and installed them. At sight the piece didn't look secure. Sure enough we now have one chrome strip missing and the other sides piece looks like it is loosening up and is ready to fall. Is there a better fix now?
I have had terrible experiences with one dealership and the other that we liked closed their doors several months ago. Now our choice is to go back to the lovey-dovey dealership who acts like they know nothing (and do nothing) or to travel 45 minutes to another dealership that is owned by the same owners who had to close our preferred dealership shop.
Does GM recognize this issues? Anyone know if there are service bulletins for them? Thanks for any help.
We're sorry that you have had trouble getting these concerns resolved with your dealership. If you would like for us to check into this further with you, please contact us at socialmedia@gm.com with more information (including your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Has anyone else noticed this ?
Have you had this transmission concern evaluated by your dealership (we understand if you're looking to gather some insights from the community before going in - just trying to get an understanding of the situation).
Sarah, GM Customer Service
Even though you've stated that you've "learned to live with it" we just want to make sure you know we're available to check into this further with you and your dealership if you wanted. Please email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of our VIN and mileage, the name of your preferred dealership, and a brief summary of the situation).
Sarah, GM Customer Service
Yes, I am looking to gather some info on the forum before I take my car to the dealer.
the way you guys are proactively looking to solve the customer's issues does provide me some peace of mind.
Let me check with the dealer and hopefully the issue will be resolved.
Regards,
Sarah
GM Customer Service
With our laundry list of SRX ailments emailed beforehand, we took the car to Crestview Cadillac in West Covina. They replaced the squeaky (and leaking) strutts, replaced the triangular chrome pieces on the side fenders, and subsequent to my first post we had one of our headlights lose its seal, allow moisture in and short the headlamp. They replaced the whole headlight assembly. We decided to postpone the digital clock problem for the next trip. Crestview treated us with a new Escalade as a loaner, fixed everything we asked them to under warranty. I was encouraged that (compared to a dealership 4 times closer to where we live), the service rep Eddie Delira acknowledged what information we had culled from this and other Cadillac forums as important and pertinent. We will wholeheartedly go back to them for all our servicings even though they are 40 minutes away.
The dealer replaced the rear drive shaft, explaining that a bearing had an issue and that there is a TSB about it.
I can't find a TSB that looks like a match but the new drive shaft did resolve the problem.
Moral of the story is if you hear whining from under the car take it in to the dealer.
By the way after complete replacement of the panoramic roof and sunroof, the rattling noise is back. I give up and feel that it is a design issue.
Well, I always wanted a Cadillac and I got one.
It will be the only one.
Jim
Sarah, Cadillac Customer Service
Sarah, GM Customer Service
Sarah, GM Customer Service
If you would like for us to look into warranty questions for you, please email us the last 8 digits of your VIN, mileage, and summary of the situation to us at socialmedia@gm.com .
Sarah, GM Customer Service
I don't mind to pay for the gas, but they way they charge me make my so angry, 1. the service manager said I don't need to do this. 2. I return the car on Thursday afternoon around 3:00pm, why they don't charge me when I was there. 3. when I got the rental car, the fuel tank is almost empty, how can they charge me more than they had?
I would not recommend this dealership to anyone according to their bad service and attitude to customer.
We're sorry that you did not have a 100% satisfactory experience with one of our dealerships. If you would like for us to check into anything further for you, please don't hesitate to email us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Regards,
Sarah
GM Customer Service
I hope everything goes well with your repair at the dealership. If you ever have any questions in the future about your vehicle we are here on the forum to be of assistance.
Regards
Amber N.
GM Customer Care